Eir rural FTTH thread

spix · 30-06-2017 07:13PM

vintagevrs wrote: »

Spoke to a KN installer recently who said something like the last 6 jobs he did he had to fail them. Eir were allowing customers to order, which resulted in him arriving at customer's house to wire up last bit of fibre for install only to find the fibre that was run to the customer was still dark as work further down the line still not completed. He said it happens all the time. Would give the impression OpenEir or Eir don't know themselves what's completed or not. Obviously sending install engineers out when the line isn't ready is keeping nobody happy.

Same thing happened on my street. 3 weeks after a KN technician showed up to install mine and said it wasn't actually live, another showed up at my neighbours. Told them mid installation it wasn't live, technician said it was. Came back 15min later... Sh** its not live he says. After he had pulled out my neighbours phone line and then spent ages putting it back in.

Before this Eir had told me the new estimated live date was early July so they know its not live but still taking orders/sending installers out.

30-06-2017 10:21PM

spix wrote: »

After he had pulled out my neighbours phone line and then spent ages putting it back in.
.

Interesting, that he had pulled out the old copper line, I didn't think that they were allowed to do that.

I had suggested to the installer that they use the copper as a draw line to get the fibre in the duct but he refused!

ItHurtsWhenIP · 01-07-2017 12:04AM

JasonRyan wrote: »

...
From Pallasgreen village (for about 1.5 miles) heading towards Tipperary, there is roadside digging going on for the underground ducting, so a little more progress is happening.

I met a colleague for a coffee in the Old Nelly Coffee shop there on 23rd May and there was a big crew doing ducting work right outside of it.

I met my colleague there again yesterday. There was still a crew there and it looked like they hadn't moved in the, what, 5 weeks!!! :eek:

RoYoBo · 01-07-2017 12:07AM

spix wrote: »

Same thing happened on my street. 3 weeks after a KN technician showed up to install mine and said it wasn't actually live, another showed up at my neighbours. Told them mid installation it wasn't live, technician said it was. Came back 15min later... Sh** its not live he says. After he had pulled out my neighbours phone line and then spent ages putting it back in.

Before this Eir had told me the new estimated live date was early July so they know its not live but still taking orders/sending installers out.

I've just seen your thread, spix, on the Talk to Eir forum and replied :mad: What a fiasco! I've also emailed Eir now so that I can try and preempt this happening to me, especially as I have my doubts about the readiness of FTTH for connection in my area.

I'm definitely no expert of any kind, but I've been following this thread for a long time and learning as I go. Coupled with my own observations of little activity/progress on the ground and OpenEir's email citing an estimate of November, I'm skeptical that I could be connected before the end of July.

I'm glad you got the charges waived, but you had such a paper trail that they had no other option really.

darkside71 · 01-07-2017 08:29AM

JasonRyan wrote: »

I emailed fibrepower@openeir.ie and got a response within the hour to give me an updated date for connection.
Hope this helps....

Thanks again Jason, got an email back from them last night. Seems our house is scheduled for this November. Hopefully it won't be pushed out past this.

Just a fyi for anyone interested, we are about 6-7km outside Balbriggan. We had tree cutting and new poles done very early this year, but since then no activity from what I can see for any part of the Balbriggan rural rollout, although the urban part seems to be done a long time now.

It will be nice to move away from the 8Mbps wireless connection we've had for over the past four years, to be fair it been reliable with low latency but it's not really fit for purpose these days with the small download caps.

Icyseanfitz · 02-07-2017 01:58AM

out of interest what speeds are people on the 1000mbs package actually getting?

ED E · 02-07-2017 02:04AM

Icyseanfitz wrote: »

out of interest what speeds are people on the 1000mbs package actually getting?

The speedtests have been posted, in the 960-980 range. Normal enough as their own NIC is probably the limiting factor.

JasonRyan · 02-07-2017 07:58AM

RoYoBo wrote: »

I emailed them last week and got a response indicating the end of November. Our area had slipped a number of times, so I just sighed and settled in to wait.

Lo and behold, an Eir rep came to the door yesterday and signed me up for the end of July! The fibre is hanging from the poles since the end of last year, but no 'black boxes' and no further work beyond a bit of tree trimming.

So .... we'll see .... I just can't allow myself to get excited

Yeah, some areas here have fibre + splice boxes and other roads have fibre only at the moment.
My road has had half the length of it ran with fibre and splice boxes fitted, the rest of the road had not had the fibre continued. Even thought the houses are all passing on the rollout map.
The fibre crews have moved onto a different area not, makes no sense the way they are being told to jump from area to area.

JasonRyan · 02-07-2017 08:02AM

damienirel wrote: »

2 of the biggest rollout areas in limerick - I can see that going for many more months. Clarina is still not finished. It's very slow progress for such an ambitious deadline.

Yeah, my area was planned for "1st half of 2017" but didn't meet it

When I emailed OpenEir for an updated time, they replied that it should be connected by end of Sept this year. So here's hoping.
Other roads in the locality do not even have fibre ran yet, so the initial estimate were way too ambitious.

JasonRyan · 02-07-2017 08:07AM

Blogin wrote: »

Pallasgreen is 25% live for 2 months now. Im assuming 25% more (those with splice boxes up for a month now) will go live soon. The remaining 50% only God knows when it will complete.

Yeah, sooner rather that later I hope.
OpenEir gave me a revised date of end of Sept this year, but only half of my road had had fibre ran (and this half is ran for well over a month now)
The crew moved onto a different area without finishing the other 500 odd meters, even thought the houses pass on the rollout map.
Need to kidnap {joking} the crew and a cherry picker to complete the rest of it...

JasonRyan · 02-07-2017 08:08AM

ItHurtsWhenIP wrote: »

I met a colleague for a coffee in the Old Nelly Coffee shop there on 23rd May and there was a big crew doing ducting work right outside of it.

I met my colleague there again yesterday. There was still a crew there and it looked like they hadn't moved in the, what, 5 weeks!!! :eek:

Yeah have noticed that area outside the coffee shop going nowhere slowly....

JasonRyan · 02-07-2017 08:09AM

darkside71 wrote: »

Thanks again Jason, got an email back from them last night. Seems our house is scheduled for this November. Hopefully it won't be pushed out past this.

Just a fyi for anyone interested, we are about 6-7km outside Balbriggan. We had tree cutting and new poles done very early this year, but since then no activity from what I can see for any part of the Balbriggan rural rollout, although the urban part seems to be done a long time now.

It will be nice to move away from the 8Mbps wireless connection we've had for over the past four years, to be fair it been reliable with low latency but it's not really fit for purpose these days with the small download caps.

Good stuff, hope you get completed in the time frame given.

RoYoBo · 02-07-2017 08:31AM

JasonRyan wrote: »

Yeah, some areas here have fibre + splice boxes and other roads have fibre only at the moment.
My road has had half the length of it ran with fibre and splice boxes fitted, the rest of the road had not had the fibre continued. Even thought the houses are all passing on the rollout map.
The fibre crews have moved onto a different area not, makes no sense the way they are being told to jump from area to area.

What I'd like to know is if there are no splice boxes (just the run of coiled cable/fiber hanging on poles that's been there since last year) can the area actually be live for FTTH? The Eir rep says it is, the where/when map says it is, but Open Eir via email says not until end of November?

No one is working in the area ATM, so is it any way realistic that I could get an actual connection date before the end of July? I'm prepared to wait but I hate the thought of being manipulated into an Eir contract with nothing to show for it except paying more for the pleasure.

ED E · 02-07-2017 01:53PM

RoYoBo wrote: »

The Eir rep says it is, the where/when map says it is, but Open Eir via email says not until end of November?

If you're speaking to a sales or loyalty rep believe nothing they say. They get commission. If you talk to tech support they've zero to gain by spinning you yarn so should be roughly truthful.

In this case OE is the proverbial horses mouth, so take that as gospel.

tsue921i8wljb3 · 02-07-2017 11:13PM

Apparently they will have 70000 premises passed by the end of this week. I honestly don't know where these are or what they are counting as passed. I can only find 45000 in areas announced as live.

https://www.irishtimes.com/business/technology/eir-on-course-to-hit-broadband-target-agreed-with-government-1.3141027

garroff · 02-07-2017 11:20PM

I checked houses near me that are marked live on the map. Ducting is installed but not a metre of overhead or ug fibre.
Who are they kidding?

tsue921i8wljb3 · 02-07-2017 11:24PM

garroff wrote: »

I checked houses near me that are marked live on the map. Ducting is installed but not a metre of overhead or ug fibre.
Who are they kidding?

I'm wondering what oversight the Department have on this? Do they have to take Openeir at their word? They hardly have the manpower to go around the country checking poles for fibre do they?

damienirel · 03-07-2017 12:40AM

Allison Puny Appetite wrote: »

Apparently they will have 70000 premises passed by the end of this week. I honestly don't know where these are or what they are counting as passed. I can only find 45000 in areas announced as live.

https://www.irishtimes.com/business/technology/eir-on-course-to-hit-broadband-target-agreed-with-government-1.3141027

lol fake news hahahahahaha!

fbradyirl · 03-07-2017 06:33AM

RoYoBo wrote: »

What I'd like to know is if there are no splice boxes (just the run of coiled cable/fiber hanging on poles that's been there since last year) can the area actually be live for FTTH? The Eir rep says it is, the where/when map says it is, but Open Eir via email says not until end of November?
(

There seems to be a common pattern emerging in this thread. It feels as if the "live" data on the map certainly cannot be taken as gospel and some "cooking of the books" is going on to meet mid year deadlines.

On the map it says FTTH is live and ready in my area in Kilcolgan (south Galway).

So I was able to order with Eir and got an install date. But I spoke with a KN engineer in the estate Friday and he said it cannot be done yet as there are "no DPs yet in the pits" (whatever that means) and that splicing needs to be done yet. He said the planned installs for pre-orders will fail.

The Cush · 03-07-2017 08:26AM

fbradyirl wrote: »

he said it cannot be done yet as there are "no DPs yet in the pits" (whatever that means) and that splicing needs to be done yet. He said the planned installs for pre-orders will fail.

I guess it means there are no splice boxes in the manholes yet; just cabling, live on the system but not live on the ground, cooking the books indeed.

RoYoBo · 03-07-2017 09:28AM

fbradyirl wrote: »

There seems to be a common pattern emerging in this thread. It feels as if the "live" data on the map certainly cannot be taken as gospel and some "cooking of the books" is going on to meet mid year deadlines.

On the map it says FTTH is live and ready in my area in Kilcolgan (south Galway).

So I was able to order with Eir and got an install date. But I spoke with a KN engineer in the estate Friday and he said it cannot be done yet as there are "no DPs yet in the pits" (whatever that means) and that splicing needs to be done yet. He said the planned installs for pre-orders will fail.

I really suspect that this is the case for me too (East Donegal). I'm wondering if I should cancel my order while I'm still within the 14 day cooling off period? I don't want to move from my current provider and be caught with higher charges from Eir for months while I wait for FTTH.

Incidentally, when does the 14 day cooling off period actually end? On my order copy from Eir, it says at installation/connection, while the email confirmation says 14 days from the date of the email.

This all feels like a rush effort by Eir to massage the figures and manipulate us all into contracts :mad:

garroff · 03-07-2017 11:11AM

Rechecked the houses near me this morning just in case Openeir had installed fibre. Roll out map has houses as live.
The situation on site is that there is ducting at the poles (rolled up at butt of pole)....no fibre on poles...no splitters.
The Minister should ask Openeir what the hell is going on.

snowstreams · 03-07-2017 11:37AM

I got connected last tuesday, which was just before the end of the first half of the year.
The KN guys told me I was the first house they connected on my stretch of the road.

RoYoBo, Eir informed me that the cooling off period starts from the day you go live.
So you can still cancel now at any time if your not happy.
They are bending over backwards for me at the moment to make sure im happy.

I got eir vision and the signal was a bit dodgy so they came out the next day and gave me a new box.
All seems sorted now.
Id say it could have been slow if I was outside the cooling period.

snowstreams · 03-07-2017 11:43AM

Strangely the wifi on my phone has been very slow since I got the new fibre in.
Speed test was fast and everyone elses devices in the house were very fast and responsive.

I changed the DNS on the router to google DNS but nothing changed for my phone.

I've a 3 year old phone so maybe its a bit out of date/damaged. (HTC one m8, water damaged too!)
Then after googling, i found a solution online that said that my DNS cache in my phone wasnt getting updated for some reason.

I downloaded an app called DNSet which uses a vpn to get through to the google DNS, and then all of a sudden my phone was up to full speed!

Just thought Id mention it here in case someone else notices that apps or browsing is slow on certain devices.
Any of those dns setting apps on google play seem to do the trick.

knipex · 03-07-2017 12:24PM

snowstreams wrote: »

Strangely the wifi on my phone has been very slow since I got the new fibre in.
Speed test was fast and everyone elses devices in the house were very fast and responsive.

I changed the DNS on the router to google DNS but nothing changed for my phone.

I've a 3 year old phone so maybe its a bit out of date/damaged. (HTC one m8, water damaged too!)
Then after googling, i found a solution online that said that my DNS cache in my phone wasnt getting updated for some reason.

I downloaded an app called DNSet which uses a vpn to get through to the google DNS, and then all of a sudden my phone was up to full speed!

Just thought Id mention it here in case someone else notices that apps or browsing is slow on certain devices.
Any of those dns setting apps on google play seem to do the trick.

Its the router....

Known issue with some mobile devices.. Gonzo will be along shortly

joe_99 · 03-07-2017 01:23PM

damienirel wrote: »

lol fake news hahahahahaha!

All those 70k homes are on a pre-qualification file that is provided to all operators. It allows them to identify potential customers. If the 70k figure is incorrect then operators will soon discover it and open eir will be in serious trouble with ComReg for feeding them false information.

d31b0y · 03-07-2017 01:40PM

Failed install this morning. Eir took order. Openeir arranged install. KN guy came out. No infrastructure in place in my area.
He couldn't tell me when it would be live. Pointed out where the lines likely are (in the ground, buried) and just told me to keep an eye out for work being done. Said it was the same situation in a lot of my village at the moment.

KN guy was a nice guy. Answered some questions I had. I'll need to run a new duct down to my house for the install but he said don't bother doing that until I see work done. Ominous!

Coolgreany area, Inch exchange. Fibre rollout map text has changed since I last checked it;

Broadband is not currently available at your address. However your address is on open eir’s rural fibre rollout programme offering speeds of between 30Mb/s and 1000Mb/s. Fibre broadband is already available to you. Click here to view service providers.

RoYoBo · 03-07-2017 02:11PM

d31b0y wrote: »

Failed install this morning. Eir took order. Openeir arranged install. KN guy came out. No infrastructure in place in my area.
He couldn't tell me when it would be live. Pointed out where the lines likely are (in the ground, buried) and just told me to keep an eye out for work being done. Said it was the same situation in a lot of my village at the moment.

KN guy was a nice guy. Answered some questions I had. I'll need to run a new duct down to my house for the install but he said don't bother doing that until I see work done. Ominous!

Coolgreany area, Inch exchange. Fibre rollout map text has changed since I last checked it;

Ominous indeed! I'm going to cancel my order while still in the cooling off period if I cannot get a guarantee in writing from Eir that I will not be changed over or charged for anything until FTTH is live.

I am content enough to wait until November (or whenever) as long as I'm not scammed into a more expensive deal with Eir before I get all I signed up for on the basis that FTTH was already live if it's not!

snowstreams · 03-07-2017 02:18PM

I would suspect that an eir salesperson will call around your area in the weeks leading up to going live.

Well thats what happened on my road.
The salesman actually had a better deal for us that what was offered online (we got broadband, phone & tv). So it may well be worth waiting until they come around.

d31b0y · 03-07-2017 02:23PM

Salesman did call around about 2 weeks ago...

Eir rural FTTH thread

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