Can a hotel legally refuse me a booking because a stag company told them to?

Unseen08 · 03-04-2017 12:01PM #1

Hi, I recently got a hotel booking refused when planning to visit a friend at a pre arranged stag party in the same hotel, at first they said it was fine but are now refusing to accept my booking.

The hotel said they where told by the company who arranged the stag party not to book rooms for any one involved with people from that stag party.

This seems unfair to me as im not involved with the stag party's activities, i was just trying to book a room in the same hotel to see a friend for a couple of nights.

Is it legal for a hotel to refuse me a booking for this reason?

Thanks

amtc · 03-04-2017 12:17PM

Why on earth did you state you were part of the stag? What business is it of anyone's as to why you were there? If you really want to stay there just book again using your middle name or something.

I would assume the company and hotel have an exclusivity deal hence refusal

Ash.J.Williams · 03-04-2017 12:21PM

amtc wrote: »

Why on earth did you state you were part of the stag? What business is it of anyone's as to why you were there? If you really want to stay there just book again using your middle name or something.

I would assume the company and hotel have an exclusivity deal hence refusal

One might tell the hotel if one wanted the same deal as those who availed of the deal from the promotion company, without paying them

Unseen08 · 03-04-2017 12:35PM

I only mentioned a friend was part of the stag and they said that was fine at first but are now are saying they have been told not to accept any one with any affiliations to the stag party which just seems BS in my opinion, i never gave them my name so i can still try to get room booked but i'm worried they will refuse me the room because i know people from the stag party.

The stag was organised by company that arranged the stag party's activities and accommodation, but as im not part of that i just wanted a room so im around after the activities.

I just wanted to know where i stand legally and can they refuse a room that ive already booked?

Thanks for the replys.

punisher5112 · 03-04-2017 12:38PM

They have the right to refuse.

Could even just say oh sorry fully booked.

Look up booking.com or similar and book.

Very strange why you would say a friend on a stag is staying also ???????

JIdontknow · 03-04-2017 12:44PM

Book the room online, don't mention the stag. Accidentally bump into the stag group there and act surprised, just a total coincidence considering you aren't on the activities for the stag just looking for a hotel to stay in for a few nights while visiting the area....

Unseen08 · 03-04-2017 12:47PM

They where open about the stag happening and mentioned it over the phone and were fine with me a part of it but they are now saying they've been told not to, if you see what im saying.

I was never aware it would become a problem.

I guess i should just book and hope they don't clock me.

03-04-2017 12:48PM

I can't imagine any law that they would be breaking. A private company has the right to refuse custom, providing they're not discriminating on any of the protected characteristics: race, gender etc.

However, you finding an alternate method of booking would also be perfectly legitimate.

seamus · 03-04-2017 12:54PM

It's an exclusivity deal. It's to stop a stag group from making the arrangement through the party planning company, and then approaching the hotel directly to undercut them and get a better deal. The party planning company gets commission for each room booked.

Perfectly legal.

Just go and book the hotel and don't mention the stag party. The staff there won't even notice or care that you seem to know the group.

In the unlikely event that anyone approaches you, you just say that you're not part of the stag party, you just happen to be there on business at the same time. The hotel haven't broken their terms of the contract, so they won't care.

Unseen08 · 03-04-2017 12:58PM

Ye i think thats what will have to happen, Thanks,

Unfortunately its a family run hotel in the middle of but f*ck nowhere wales so my options are pretty limited.

Thanks all the reply's

Miaireland · 03-04-2017 12:58PM

Try booking through booking.com. They give the option of booking for either business or leisure. You can always click business and they shouldn't even ask you about the stag. Just use a different contact number

Unseen08 · 03-04-2017 01:00PM

Good shout, i will try that.
thanks

jimmycrackcorm · 03-04-2017 01:36PM

Why aren't you going through the stag company like the other guests?

Former Former · 03-04-2017 01:41PM

jimmycrackcorm wrote: »

Why aren't you going through the stag company like the other guests?

Presumably because he'd be paying for the whole package including activities that he won't be involved in.

Legally, yes, I guess the hotel is within their rights. Book online, job done.

Fred Swanson · 03-04-2017 03:09PM

This post has been deleted.

antoinolachtnai · 03-04-2017 05:52PM

The hotelier may have a problem in relation to the Hotel Proprietors Act 1963.

http://www.irishstatutebook.ie/eli/1963/act/7/section/3/enacted/en/html

But the advice given is more practical.

uck51js9zml2yt · 03-04-2017 05:57PM

antoinolachtnai wrote: »

The hotelier may have a problem in relation to the Hotel Proprietors Act 1963.

http://www.irishstatutebook.ie/eli/1963/act/7/section/3/enacted/en/html

But the advice given is more practical.

Either way. It doesn't apply. The hotel is in Wales !

antoinolachtnai · 03-04-2017 06:34PM

Randall Ugly Steam wrote: »

Either way. It doesn't apply. The hotel is in Wales !

The definition of a hotel or inn in the UK act provide something similar.

http://www.legislation.gov.uk/ukpga/Eliz2/4-5/62

ohnonotgmail · 03-04-2017 11:17PM

antoinolachtnai wrote: »

The hotelier may have a problem in relation to the Hotel Proprietors Act 1963.

http://www.irishstatutebook.ie/eli/1963/act/7/section/3/enacted/en/html

But the advice given is more practical.

Even if the hotel was in ireland it wouldnt apply. It only applies to people who present themselves to the hotel i.e. are there in person.

seamus · 04-04-2017 12:56PM

The act basically means that if you appear at a hotel looking for a bed and the hotel has one available, they can't turn you away. It's not a blanket obligation on the hotel to provide a booking to anyone who looks for one.

Doesn't really apply here unless you were willing to gamble and turn up at the hotel on the day of the stag without a room booking.

Can a hotel legally refuse me a booking because a stag company told them to?

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