Cancel 3 contract for everyone!

BelovedAunt · 24-03-2017 12:51PM

Hi lads, who are you all switching to after cancelling your contract?

jca · 24-03-2017 01:16PM

I had two phones with them I've both with Vodafone now, one on a 30 day SIM the other on payg. Having usable internet is great. Call quality is very good too.

24-03-2017 02:53PM

Just got off an absolute head melting live chat with 3.

Basically I cancelled my contract on March 2nd, and switched to SIM only. I was told this would take effect in my next billing cycle, which started on March 5th. A week later, I decided to cancel altogether, and eventually switch to Virgin.

Just got my latest bill, and I've been charged my old €55/month for 5th March to 4th April. I was told that I requested the change within 72 hours of my next billing date, so I had to wait an extra month. After a big battle, I was told that they would refund me the extra €25.

The other thing I was told is that I can't break the terms of my notice period, so I can't port out before April 9th. Has anyone else been told this? Surely I can just port out then be sent my final bill from 3??

Cee-Jay-Cee · 24-03-2017 03:01PM

tea and coffee wrote: »

Was this switching from Bill pay to sim only? I rang and was told discount wouldn't stay, and I understand from Cee-Jay-Cee that he has discovered similar

No I think in the case above they got the letter stating the price was rising and they just wanted to confirm the discount they had would be applied to the new price of their plan, which it will.

You lose the discount if you cancel your current contract and move to some other price plan.

gazzaman22 · 24-03-2017 03:35PM

Cee-Jay-Cee wrote: »

No I think in the case above they got the letter stating the price was rising and they just wanted to confirm the discount they had would be applied to the new price of their plan, which it will.

You lose the discount if you cancel your current contract and move to some other price plan.

So basically i have a 10% discount on my current plan
I will move to 30 plan and my bill will be 27....

Cee-Jay-Cee · 24-03-2017 03:47PM

gazzaman22 wrote: »

So basically i have a 10% discount on my current plan
I will move to 30 plan and my bill will be 27....

No, you lose the discount if you move plans so you pay €30

24-03-2017 04:09PM

BelovedAunt wrote: »

Hi lads, who are you all switching to after cancelling your contract?

I went over to Vodafone,full signal at my home now where I had nothing with Three!

garyskeepers · 24-03-2017 05:59PM

So when i called to cancel,, i switched to a 30 day contract,, starting on the 15th april..

DO i actually have to do the 30 days starting in april,, or can i just cancel now ?

miralize · 24-03-2017 07:05PM

garyskeepers wrote: »

So when i called to cancel,, i switched to a 30 day contract,, starting on the 15th april..

DO i actually have to do the 30 days starting in april,, or can i just cancel now ?

Cancel now, thats a load of BS they give you.

Zillah · 24-03-2017 07:29PM

A few extra quid a month, I keep unlimited data, and I now get roaming data? Grand job.

butrasgali · 24-03-2017 07:33PM

tea and coffee wrote:

Was this switching from Bill pay to sim only? I rang and was told discount wouldn't stay, and I understand from Cee-Jay-Cee that he has discovered similar

No I'm on a bill pay contract for years with a 25 %discount ..it better stay

Verwolff · 24-03-2017 08:55PM

I'm thinking about cancel contract with Three and move to Virgin. I asked them before for unlock their phone and they wanted charge me 300 euros. :eek:

Anyway - I can unlock it much cheaper somewhere else without their code and they will not stop me from leaving, no way.

Ericaa · 24-03-2017 11:57PM

Verwolff wrote: »

I'm thinking about cancel contract with Three and move to Virgin. I asked them before for unlock their phone and they wanted charge me 300 euros. :eek:

Anyway - I can unlock it much cheaper somewhere else without their code and they will not stop me from leaving, no way.

If you cancel your contract with them, they have to unlock your phone for free. They did for me, and plenty of others here with no issues.

Justcantdecide · 25-03-2017 12:11AM

I got a letter from 3 but when I rang up to cancel my contract they said no! Anyone else having this problem?

I upgraded on March 1st and ported from O2 in a Carphone Warehouse store. I wasnt informed of any planned price increases at the time.

When I phoned 3 to cancel as per their letter, 3 told me to go back to the store because they should have told me about the price hike. The store told me that they couldnt have told me about the price hikes because 3 didnt notify them until a few days after I upgraded and also said that some customers who took out contracts at the end of Feb are also having similar problems to me.

So, Im stuck in the middle at the moment with 3 refusing to honour the letter that they sent me. Im conscious that time is running out. Has anyone managed to resolve this with 3 and if so how did you go about it?

whiterebel · 25-03-2017 12:14AM

Ericaa wrote: »

If you cancel your contract with them, they have to unlock your phone for free. They did for me, and plenty of others here with no issues.

Not if you are not entitled to get out of contract, which seems to be what that poster is suggesting.

Ericaa · 25-03-2017 12:16AM

whiterebel wrote: »

Not if you are not entitled to get out of contract, which seems to be what that poster is suggesting.

Ooooh oops, didn't catch that at all. Disregard me lol

F34 · 25-03-2017 12:20AM

Justcantdecide wrote: »

I got a letter from 3 but when I rang up to cancel my contract they said no! Anyone else having this problem?

I upgraded on March 1st and ported from O2 in a Carphone Warehouse store. I wasnt informed of any planned price increases at the time.

When I phoned 3 to cancel as per their letter, 3 told me to go back to the store because they should have told me about the price hike. The store told me that they couldnt have told me about the price hikes because 3 didnt notify them until a few days after I upgraded and also said that some customers who took out contracts at the end of Feb are also having similar problems to me.

So, Im stuck in the middle at the moment with 3 refusing to honour the letter that they sent me. Im conscious that time is running out. Has anyone managed to resolve this with 3 and if so how did you go about it?

They sent you the letter so are admitting that the price increase will affect you. If you signed over prior to the increase being announced then they can't hold you to the contract. I'd be lodging a formal complaint with three and having a chat with com reg.

jimmycrackcorm · 25-03-2017 12:41AM

When is the final date to cancel, I.e. is it on the 28th or before it? Mrs needs to do it but on night duty this week.

peking97 · 25-03-2017 01:53AM

jimmycrackcorm wrote: »

When is the final date to cancel,.

3rd of April if memory serves.

25-03-2017 05:06AM

F34 wrote: »

They sent you the letter so are admitting that the price increase will affect you. If you signed over prior to the increase being announced then they can't hold you to the contract. I'd be lodging a formal complaint with three and having a chat with com reg.

They signed over after the increase was announced. The question is whether they were informed of the increase, or signed something which outlined the planned increase.

25-03-2017 12:28PM

F34 wrote: »

They sent you the letter so are admitting that the price increase will affect you. If you signed over prior to the increase being announced then they can't hold you to the contract. I'd be lodging a formal complaint with three and having a chat with com reg.

Comreg is toothless....absolutely useless. They have no power...ive a complaint in against a broadband provider since last August where I'm 100% in the right....and have letters and emails to prove it.

All comreg say they can do is open the lined of communication between the provider and me.....except they can't even do that as I'm still not getting responses.. .....once I was on the phone to them and questioned their lack of powers comparing them to the financial regulator who actually have sanction powers against a provider.. ..the comreg rep had the gall to laugh and say...."Well look at the mess they got us into"........this coming from a regulator that is there just to ask a provider to pretty pretty please reply to the customer's complaint....

my3cents · 25-03-2017 12:47PM

368100 wrote: »

Comreg is toothless....absolutely useless. They have no power...ive a complaint in against a broadband provider since last August where I'm 100% in the right....and have letters and emails to prove it.

All comreg say they can do is open the lined of communication between the provider and me.....except they can't even do that as I'm still not getting responses.. .....once I was on the phone to them and questioned their lack of powers comparing them to the financial regulator who actually have sanction powers against a provider.. ..the comreg rep had the gall to laugh and say...."Well look at the mess they got us into"........this coming from a regulator that is there just to ask a provider to pretty pretty please reply to the customer's complaint....

When it gets to that stage the only option you have is to use the Small Claims Court to get out of contract. If you want to force a service provider to provide a service you have only two options except the crap or leave.

Comreg is just a step on the road to the SCC.

F34 · 25-03-2017 01:05PM

Basil3 wrote: »

They signed over after the increase was announced. The question is whether they were informed of the increase, or signed something which outlined the planned increase.

Sorry for some reason I thought it was the 3rd it was announced. If they signed over on the 1st I'm afraid you don't have much to stand on as it's a case of he said she said

my3cents · 25-03-2017 01:14PM

F34 wrote: »

Sorry for some reason I thought it was the 3rd it was announced. If they signed over on the 1st I'm afraid you don't have much to stand on as it's a case of he said she said

But three didn't announce it they sent out letters.

Formal complaint comreg and then the Small Claims Court is the way to go. Not a quick or easy process but still doable.

The only way I see three winning is if they have a signature on a document indicating that the customer understood that the prices were about to go up.

F34 · 25-03-2017 02:14PM

my3cents wrote: »

But three didn't announce it they sent out letters.

Formal complaint comreg and then the Small Claims Court is the way to go. Not a quick or easy process but still doable.

The only way I see three winning is if they have a signature on a document indicating that the customer understood that the prices were about to go up.

Fully agree but as you said it'll be a long process with them.

jenno86 · 25-03-2017 03:31PM

Strange I have not got a letter yet and my bill should be going up

Verwolff · 25-03-2017 03:35PM

whiterebel wrote: »

Ericaa wrote: »

If you cancel your contract with them, they have to unlock your phone for free. They did for me, and plenty of others here with no issues.

Not if you are not entitled to get out of contract, which seems to be what that poster is suggesting.

Hey, I got a letter and I am pretty sure that I am entitled to leave - but, to be honest, I didn't specify this when I asked for unlocking code.

Donutz · 25-03-2017 07:00PM

Basil3 wrote:

Basically I cancelled my contract on March 2nd, and switched to SIM only. I was told this would take effect in my next billing cycle, which started on March 5th. A week later, I decided to cancel altogether, and eventually switch to Virgin.

Basil3 wrote:

Just got my latest bill, and I've been charged my old â‚¬55/month for 5th March to 4th April. I was told that I requested the change within 72 hours of my next billing date, so I had to wait an extra month. After a big battle, I was told that they would refund me the extra â‚¬25.

Something similar happened to me. Rang on 2nd of March to downgrade. New monthly cycle kicked in last Sunday but it seemed I was still on my old plan. Rang up and was told that I won't be switched until 18th April.

It's only an extra couple of weeks and I free of a 24 month contract that had only began at the end of February so I don't really mind that much.

ShiverinEskimo · 25-03-2017 07:45PM

Missus got a new phone and contract in January. Cancelled contract, unlocked the phone and switched to sim only yesterday. Job done. I really hope they get stung by this badly.

DopeTech · 25-03-2017 08:01PM

ShiverinEskimo wrote: »

Missus got a new phone and contract in January. Cancelled contract, unlocked the phone and switched to sim only yesterday. Job done. I really hope they get stung by this badly.

3 done your wife a favour, she now has an unlocked phone and can move to any plans she wants. Surely this is a good thing?

Cancel 3 contract for everyone!

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