Eir rural FTTH thread

kelledy · 17-01-2017 12:31AM

Johnboy1951 wrote: »

Shyboy wrote: »

Called Eir Sales again...The guy who I spoke to was very "sympathetic" about my situation but said that they can only go by what Eir Wholesale have in their system.

They had a note from Eir Wholesale on my account, from when I called last week saying I cannot get FTTH because I am too far from the exchange.:eek:

I tried to explain to him it is FTTH, not FTTC but he said I might be still too far...I said no, FTTH is a different technology and that my neighbours have ordered it through the rep but he admitted that they have been given very little information from Wholesale about the FTTH process...

He then admitted that they have limited ports in the exchange and the rep may have sold them all...he said all remaining homes would therefore fail the line test until they add more ports...

He reckoned that was most likely my problem...:(

It might be correct ....... but it seems more like an excuse to me.

I can explain this , a port is a fuse in the new roadside cabinet to divert your copper line , there are usually around 200-400 per cabinet so it is FTTC
I would imagine with FTTH if you are fed underground to your house , they would have to check the condition of your duct into your house then use your old copper wire to draw in a fibre , hence why they can't give you a proper answer as the engineer needs to check your duct line .
If you are pole fed it is much more straight forward , just a new drop wire needed

If the duct to your house is in poor condition your options will be a new duct or a drop wire pole , both would take a long time

kelledy · 17-01-2017 12:39AM

plodder wrote: »

Shyboy wrote: »

Called Eir Sales again...The guy who I spoke to was very "sympathetic" about my situation but said that they can only go by what Eir Wholesale have in their system.

They had a note from Eir Wholesale on my account, from when I called last week saying I cannot get FTTH because I am too far from the exchange.:eek:

I tried to explain to him it is FTTH, not FTTC but he said I might be still too far...I said no, FTTH is a different technology and that my neighbours have ordered it through the rep but he admitted that they have been given very little information from Wholesale about the FTTH process...

He then admitted that they have limited ports in the exchange and the rep may have sold them all...he said all remaining homes would therefore fail the line test until they add more ports...

He reckoned that was most likely my problem...:(

But, ports with FTTH must be fundamentally different than with DSL, where each subscriber needs its own port. With FTTH you have up to 32 subscribers sharing one strand, and presumably one physical port at the exchange/cabinet. Can they really run out of ports that quickly?

Good spot you are tuned up

He is 100% talking about a cabinet port / fuse
Exchange ports will be a long while before full

ccazza · 17-01-2017 12:40AM

kelledy wrote: »

I can explain this , a port is a fuse in the new roadside cabinet to divert your copper line , there are usually around 200-400 per cabinet so it is FTTC
I would imagine with FTTH if you are fed underground to your house , they would have to check the condition of your duct into your house then use your old copper wire to draw in a fibre , hence why they can't give you a proper answer as the engineer needs to check your duct line .
If you are pole fed it is much more straight forward , just a new drop wire needed

If the duct to your house is in poor condition your options will be a new duct or a drop wire pole , both would take a long time

I don't think this is the case as we have a duct line and I was able to order ftth on the website.

kelledy · 17-01-2017 12:54AM

ccazza wrote: »

kelledy wrote: »

I can explain this , a port is a fuse in the new roadside cabinet to divert your copper line , there are usually around 200-400 per cabinet so it is FTTC
I would imagine with FTTH if you are fed underground to your house , they would have to check the condition of your duct into your house then use your old copper wire to draw in a fibre , hence why they can't give you a proper answer as the engineer needs to check your duct line .
If you are pole fed it is much more straight forward , just a new drop wire needed

If the duct to your house is in poor condition your options will be a new duct or a drop wire pole , both would take a long time

I don't think this is the case as we have a duct line and I was able to order ftth on the website.

Being able to order online will just mean the domestic fibre is out on the road ready for houses ,
When you order then an engineer will have to try get a fibre line into your house I would imagine , if he can't then ..... god knows what is next
I noticed you said an engineer said he had a look and things look good so you sound good to go

Over in UK there is a new tech for this problem coming down the pipe line where they fix a device onto your copper line which bumps your speed up to match a fibre line , I think it is called GSM technology

Trust me the fact it is available to order doesn't guarantee your order will be on time , there could be delays etc

Like I said earlier I work on this in UK and I run into these problems and upset customers all the time , It is not the engineers fault it is the sales promising things they really should not be

kelledy · 17-01-2017 01:03AM

Reading through this It seems to me like the Sales reps have not got a breeze what they are trying to sell you .

pegasus1 · 17-01-2017 01:05AM

kelledy wrote: »

Being able to order online will just mean the domestic fibre is out on the road ready for houses ,
When you order then an engineer will have to try get a fibre line into your house I would imagine , if he can't then ..... god knows what is next
I noticed you said an engineer said he had a look and things look good so you sound good to go

Over in UK there is a new tech for this problem coming down the pipe line where they fix a device onto your copper line which bumps your speed up to match a fibre line , I think it is called GSM technology

Trust me the fact it is available to order doesn't guarantee your order will be on time , there could be delays etc

Like I said earlier I work on this in UK and I run into these problems and upset customers all the time , It is not the engineers fault it is the sales promising things they really should not be

The new tech is G-fast.... The problem here in the rep. of Ireland is that the sales people are not clued up/trained in FTTH...That is all...

pegasus1 · 17-01-2017 01:06AM

kelledy wrote: »

Reading through this It seems to me like the Sales reps have not got a breeze what they are trying to sell you .

No...they have not got a breeze on what the customer knows what is for sale.

kelledy · 17-01-2017 01:14AM

pegasus1 wrote: »

kelledy wrote: »

Being able to order online will just mean the domestic fibre is out on the road ready for houses ,
When you order then an engineer will have to try get a fibre line into your house I would imagine , if he can't then ..... god knows what is next
I noticed you said an engineer said he had a look and things look good so you sound good to go

Over in UK there is a new tech for this problem coming down the pipe line where they fix a device onto your copper line which bumps your speed up to match a fibre line , I think it is called GSM technology

Trust me the fact it is available to order doesn't guarantee your order will be on time , there could be delays etc

Like I said earlier I work on this in UK and I run into these problems and upset customers all the time , It is not the engineers fault it is the sales promising things they really should not be

The new tech is G-fast.... The problem here in the rep. of Ireland is that the sales people are not clued up/trained in FTTH...That is all...

Gfast that's it , seems like a good solution .
I'm a dub so I take an interest in eir as I have plans to move back once rents drop a bit , I'm just here gaining exp , I'm not trying to sound like a no-it all btw

I just know the struggles of all the Mis-communication

John1993W · 17-01-2017 03:11PM

There have been KN vans throughout the stretch of road we live on for at least 2 months and there was a two lads out doing works at the front of the house the other day, and mentioned that fiber was coming to the houses within the next few weeks when the brother was bringing in the bins.

We believe FTTC was implemented at our exchange almost a year ago as our own speeds magically improved overnight from 2Mbps to a whopping 5Mbps, an increase nonetheless.

Surely it must be close? Blue mapped road, exchange highlighted green, works along stretch of road, works directly outside the house, area marked as one of the first areas in the country to receive 1Gbps speeds (not holding by breathe) within 12 months according to news outlets of March 2016.

What I want to know is, when it does go live (god forbid), will this be an overnight job where we magically get high speeds or will it involve having to sign-up or request new routers etc?

Not a techie, just a student living at home with 5 siblings in the family with phones, consoles, laptops, daddy's smart TV, mam doing work on her PC and regular visits of girlfriends/boyfriends with their devices to add to the bandwidth of our atrocious speeds.

Shyboy · 17-01-2017 03:16PM

Ok, called Eir yet again...spoke to another rep, explained everything so far...When I mentioned that a KN tech had confirmed to me that I can get FTTH, it was a game changer...I didn't even get as far as giving the DP number of the splitter box that I had taken down...

They told me that they were going to get in contact with Open Eir...a few hours later, they dropped me an email to let me know that I should be able to order now....and my line now passes first time on the checker (also on Pure Telecom's checker - I tried just to make sure)

I called them and ordered...no problem at all...and I have an installation date of 2nd Feb.

Now, fingers crossed that the installation goes ok, but all is looking much better...:)

rob808 · 17-01-2017 03:20PM

Shyboy wrote: »

Ok, called Eir yet again...spoke to another rep, explained everything so far...When I mentioned that a KN tech had confirmed to me that I can get FTTH, it was a game changer...I didn't even get as far as giving the DP number of the splitter box that I had taken down...

They told me that they were going to get in contact with Open Eir...a few hours later, they dropped me an email to let me know that I should be able to order now....and my line now passes first time on the checker (also on Pure Telecom's checker - I tried just to make sure)

I called them and ordered...no problem at all...and I have an installation date of 2nd Feb.

Now, fingers crossed that the installation goes ok, but all is looking much better...:)

That brilliant news shyboy show us pic of the install and speed test lucky you.I'm still waiting to see Eir even in summerhill looking like summer for me ah well.

Johnboy1951 · 17-01-2017 03:23PM

Now the 'watching fun' starts for me.

I have spoken to an eir worker who provided some useful information.

He is surveying the poles for the blue line and marking those that need replacement. He thinks they will be replaced by mid year. The area will also receive hedge trimming this year.

He had some interesting info about the cable they will use in the ducting.
It is 36 core, 12 each of three different colours ....... and one of those colour batches is reserved for some future use, so 24 fibres to be used.

He compared this to the 32 pair copper eircom had used decades ago.
He believes the aim is to split each fibre into 8, with the likelihood that up to 200 homes will be served from the 24 fibres, dependent on the houses in an area. He seemed to believe that a x10 way split could occur in places.

The remaining 12 fibres were referred to as 'core' ..... so it looks like those are reserved for going much further out ..... anyone know?
I was surprised to hear they were attempting to use a general x8 split as the base.

There is a big push on from eir .... and apparently a lot of that is due to SIRO being hot on their heels in the built up areas (of the blue lines), so they are now pushing even more on the blue lines where Siro has no presence (or likely to in the short term).

He mentioned quite a number of areas in Clare which are in progress, and even some of the problems they met in those areas.
For instance in the absence of a duct they would go via pole .... but if there is no existing pole it is impossible to get permission to erect a new one, instead a duct has to be dug etc etc. I don't know if this is a general 'rule' but he mentioned in in reference to some of the blue line roll outs.

I reported recently about eir FTTH landing in the Doora area, just outside of Ennis. He tells me that SIRO are also going into that area, and have to dig and place ducting for their own cable.
"SIRO hot on eir's heels in lots of places"
"Pressure is on."

... about all I can remember .... hopefully it means FTTH for me by end this year and not end next year which it looked like up to now.

plodder · 17-01-2017 03:46PM

John1993W wrote: »

There have been KN vans throughout the stretch of road we live on for at least 2 months and there was a two lads out doing works at the front of the house the other day, and mentioned that fiber was coming to the houses within the next few weeks when the brother was bringing in the bins.

We believe FTTC was implemented at our exchange almost a year ago as our own speeds magically improved overnight from 2Mbps to a whopping 5Mbps, an increase nonetheless.

Surely it must be close? Blue mapped road, exchange highlighted green, works along stretch of road, works directly outside the house, area marked as one of the first areas in the country to receive 1Gbps speeds (not holding by breathe) within 12 months according to news outlets of March 2016.

What I want to know is, when it does go live (god forbid), will this be an overnight job where we magically get high speeds or will it involve having to sign-up or request new routers etc?

Not a techie, just a student living at home with 5 siblings in the family with phones, consoles, laptops, daddy's smart TV, mam doing work on her PC and regular visits of girlfriends/boyfriends with their devices to add to the bandwidth of our atrocious speeds.

You'll have to sign up to one of the Eir Extreme fibre products (or equivalent from another reseller). The fibre needs to be run in to your house from the drop on the road, as the existing DSL connection and modem/router are not used. So, new equipment is required.

Gonzo · 17-01-2017 04:15PM

John1993W wrote: »

What I want to know is, when it does go live (god forbid), will this be an overnight job where we magically get high speeds or will it involve having to sign-up or request new routers etc?

Knowing when an area goes live is very difficult to calculate without knowing the live date from Open Eir. My road is now wired a month, while other routes in the area are wired 2 months at this stage. There is still some small bits of work by Open Eir in the exchange area, still fitting splice box's on some other routes and our area still has not received a first live date. Perhaps the Open Eir map will get updated with new dates later this week.

Progress on your road is not the best indication of when an area goes live as you could be way ahead or behind of progress in your local exchange area and areas done early have to sit and wait till Open Eir are ready to make the area live. Then when an area is finished there is another one month wait for marketing etc.

The Cush · 17-01-2017 05:29PM

John1993W wrote: »

What I want to know is, when it does go live (god forbid), will this be an overnight job where we magically get high speeds or will it involve having to sign-up or request new routers etc?

Just to add to the previous replies, you can see the eir Fibre Extreme 150Mb/300Mb/1000Mb package pricing on page 3 of the linked eir document

https://www.eir.ie/opencms/export/sites/default/.content/pdf/pricing/Part3.1.pdf

Gwynston · 17-01-2017 05:35PM

Is that €100 connection charge for anyone signing up to Fibre Extreme, or just new customers?

I'm already and eir phone + DSL broadband customer so will they do the installation free when signing up to Extreme, or does everyone need to pay that €100 to cover the manpower + new hardware cost?

ccazza · 17-01-2017 07:05PM

My installation date has been bumped up to tomorrow afternoon. Fingers crossed it all goes well and I have much improved speeds. We can only get about 2 MBs at the moment and I signed up to the 300MB package. We won't know ourselves!:):):)

ED E · 17-01-2017 07:10PM

Gwynston wrote: »

Is that €100 connection charge for anyone signing up to Fibre Extreme, or just new customers?

I'm already and eir phone + DSL broadband customer so will they do the installation free when signing up to Extreme, or does everyone need to pay that €100 to cover the manpower + new hardware cost?

Its free. They zero it with a 18/24mo contract.

irishkopite 2011 · 17-01-2017 07:19PM

ccazza wrote: »

My installation date has been bumped up to tomorrow afternoon. Fingers crossed it all goes well and I have much improved speeds. We can only get about 2 MBs at the moment and I signed up to the 300MB package. We won't know ourselves!:):):)

hope it all goes smooth, does your current line go into your house underground or overhead?

ccazza · 17-01-2017 08:03PM

It goes underground so hopefully they're able to pull it through.

irishkopite 2011 · 17-01-2017 08:07PM

ccazza wrote: »

It goes underground so hopefully they're able to pull it through.

yeah hopefully they can, is the end of the ducting easily visible and accessible in the house?

ccazza · 17-01-2017 10:31PM

irishkopite 2011 wrote: »

yeah hopefully they can, is the end of the ducting easily visible and accessible in the house?

Yeah it is. Ducting comes to exterior wall and broadband socket is just the other side of the wall.

long_b · 17-01-2017 10:41PM

ccazza wrote: »

Yeah it is. Ducting comes to exterior wall and broadband socket is just the other side of the wall.

How are you going to get to sleep tonight??
You're about to get broadband that's quicker than anything I've ever experienced IN YOUR HOUSE!!

MBSnr · 18-01-2017 01:48PM

I noticed this morning that it looks like they'd cut some trees back between poles in Glencorrib, which is going to be fed by fibre from the Shrule exchange in Mayo.

Phish.... Areas to the West of me are done and now it's looking like things are happening to the East of me, but still not in my area...

ccazza · 18-01-2017 05:36PM

ccazza wrote: »

My installation date has been bumped up to tomorrow afternoon. Fingers crossed it all goes well and I have much improved speeds. We can only get about 2 MBs at the moment and I signed up to the 300MB package. We won't know ourselves!:):):)

No high speed broadband for us today.:(:( Engineer had been given wrong location for our house, wrong connection point and as he had to go across the road he needed a second person with him to make the connection. Back into the system looking for an appointment slot again.:(:(

damienirel · 18-01-2017 06:02PM

ccazza wrote: »

No high speed broadband for us today.:(:( Engineer had been given wrong location for our house, wrong connection point and as he had to go across the road he needed a second person with him to make the connection. Back into the system looking for an appointment slot again.:(:(

Pity but you're nearly there, not a bad situation overall.

Finne1993 · 20-01-2017 12:20AM

Eir sales people were in our area (Carlingford) today, they were very well informed in all the details I asked and weren't in any way pushy.

I was going to get the 1gb package but they told me I was better of signing up to the 150mb package and if I want the higher speed it's no problem increasing it but if I initially sign up to the 1gb I'd have to stick with that for the duration of the contract.

I signed up for the 150mb broadband only package, 18 month contract, €55 a month.

It's a one off payment of €50 to get a static IP address which I need for the security cameras.

I was also told that no other provider will be selling the FTTH for the next while as no wholesale agreements are in place.

Eir are in involved in a dispute with Vodafone as they're refusing to wholesale SIRO to them and Eir are refusing to wholesale their own FTTH to Vodafone because of this.
This doesn't affect me in any way but my parents are locked in a contract with Vodafone for another 12 months on a crappy 1mb connection, the fibre line is running past their house and they can't use it, it's very frustrating for them!

tsue921i8wljb3 · 20-01-2017 12:26AM

Finne1993 wrote: »

Eir sales people were in our area (Carlingford) today, they were very well informed in all the details I asked and weren't in any way pushy.

I was going to get the 1gb package but they told me I was better of signing up to the 150mb package and if I want the higher speed it's no problem increasing it but if I initially sign up to the 1gb I'd have to stick with that for the duration of the contract.

I signed up for the 150mb broadband only package, 18 month contract, €55 a month.

It's a one off payment of €50 to get a static IP address which I need for the security cameras.

I was also told that no other provider will be selling the FTTH for the next while as no wholesale agreements are in place.

Eir are in involved in a dispute with Vodafone as they're refusing to wholesale SIRO to them and Eir are refusing to wholesale their own FTTH to Vodafone because of this.
This doesn't affect me in any way but my parents are locked in a contract with Vodafone for another 12 months on a crappy 1mb connection, the fibre line is running past their house and they can't use it, it's very frustrating for them!

Were you aware of the broadband only package before the salesperson called or did they mention it? Also I'm pretty sure Pure Telecom, maybe Digiweb and maybe Net1 in your area resell Openeir FTTH.

johnb25 · 20-01-2017 12:44AM

Finne1993 wrote:

This doesn't affect me in any way but my parents are locked in a contract with Vodafone for another 12 months on a crappy 1mb connection, the fibre line is running past their house and they can't use it, it's very frustrating for them!

I know it's double cost, but could they get fibre and just stop using Vodafone?

Finne1993 · 20-01-2017 12:51AM

Allison Puny Appetite wrote: »

Were you aware of the broadband only package before the salesperson called or did they mention it? Also I'm pretty sure Pure Telecom, maybe Digiweb and maybe Net1 in your area resell Openeir FTTH.

Yes, I knew there was a broadband only package, there's numerous options on the contract form, I'll see if I can post a photo of it.

I'm sure that's possible although they were adamant that Net1 and Vodafone have no agreements with them at the minute and are unlikely to have one with them, obviously they're going to push their own product but I was impressed with the level of knowledge they had, I must have been talking to them for close to an hour about it, usually I don't give sales people any time at all!

Eir rural FTTH thread

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