Johnboy1951 wrote: » Shyboy wrote: » Called Eir Sales again...The guy who I spoke to was very "sympathetic" about my situation but said that they can only go by what Eir Wholesale have in their system. They had a note from Eir Wholesale on my account, from when I called last week saying I cannot get FTTH because I am too far from the exchange.:eek: I tried to explain to him it is FTTH, not FTTC but he said I might be still too far...I said no, FTTH is a different technology and that my neighbours have ordered it through the rep but he admitted that they have been given very little information from Wholesale about the FTTH process... He then admitted that they have limited ports in the exchange and the rep may have sold them all...he said all remaining homes would therefore fail the line test until they add more ports... He reckoned that was most likely my problem...:( It might be correct ....... but it seems more like an excuse to me.
Shyboy wrote: » Called Eir Sales again...The guy who I spoke to was very "sympathetic" about my situation but said that they can only go by what Eir Wholesale have in their system. They had a note from Eir Wholesale on my account, from when I called last week saying I cannot get FTTH because I am too far from the exchange.:eek: I tried to explain to him it is FTTH, not FTTC but he said I might be still too far...I said no, FTTH is a different technology and that my neighbours have ordered it through the rep but he admitted that they have been given very little information from Wholesale about the FTTH process... He then admitted that they have limited ports in the exchange and the rep may have sold them all...he said all remaining homes would therefore fail the line test until they add more ports... He reckoned that was most likely my problem...:(
plodder wrote: » Shyboy wrote: » Called Eir Sales again...The guy who I spoke to was very "sympathetic" about my situation but said that they can only go by what Eir Wholesale have in their system. They had a note from Eir Wholesale on my account, from when I called last week saying I cannot get FTTH because I am too far from the exchange.:eek: I tried to explain to him it is FTTH, not FTTC but he said I might be still too far...I said no, FTTH is a different technology and that my neighbours have ordered it through the rep but he admitted that they have been given very little information from Wholesale about the FTTH process...He then admitted that they have limited ports in the exchange and the rep may have sold them all...he said all remaining homes would therefore fail the line test until they add more ports... He reckoned that was most likely my problem...:( But, ports with FTTH must be fundamentally different than with DSL, where each subscriber needs its own port. With FTTH you have up to 32 subscribers sharing one strand, and presumably one physical port at the exchange/cabinet. Can they really run out of ports that quickly?
Shyboy wrote: » Called Eir Sales again...The guy who I spoke to was very "sympathetic" about my situation but said that they can only go by what Eir Wholesale have in their system. They had a note from Eir Wholesale on my account, from when I called last week saying I cannot get FTTH because I am too far from the exchange.:eek: I tried to explain to him it is FTTH, not FTTC but he said I might be still too far...I said no, FTTH is a different technology and that my neighbours have ordered it through the rep but he admitted that they have been given very little information from Wholesale about the FTTH process...He then admitted that they have limited ports in the exchange and the rep may have sold them all...he said all remaining homes would therefore fail the line test until they add more ports... He reckoned that was most likely my problem...:(
kelledy wrote: » I can explain this , a port is a fuse in the new roadside cabinet to divert your copper line , there are usually around 200-400 per cabinet so it is FTTC I would imagine with FTTH if you are fed underground to your house , they would have to check the condition of your duct into your house then use your old copper wire to draw in a fibre , hence why they can't give you a proper answer as the engineer needs to check your duct line . If you are pole fed it is much more straight forward , just a new drop wire needed If the duct to your house is in poor condition your options will be a new duct or a drop wire pole , both would take a long time
ccazza wrote: » kelledy wrote: » I can explain this , a port is a fuse in the new roadside cabinet to divert your copper line , there are usually around 200-400 per cabinet so it is FTTC I would imagine with FTTH if you are fed underground to your house , they would have to check the condition of your duct into your house then use your old copper wire to draw in a fibre , hence why they can't give you a proper answer as the engineer needs to check your duct line . If you are pole fed it is much more straight forward , just a new drop wire needed If the duct to your house is in poor condition your options will be a new duct or a drop wire pole , both would take a long time I don't think this is the case as we have a duct line and I was able to order ftth on the website.
kelledy wrote: » Being able to order online will just mean the domestic fibre is out on the road ready for houses , When you order then an engineer will have to try get a fibre line into your house I would imagine , if he can't then ..... god knows what is next I noticed you said an engineer said he had a look and things look good so you sound good to go Over in UK there is a new tech for this problem coming down the pipe line where they fix a device onto your copper line which bumps your speed up to match a fibre line , I think it is called GSM technology Trust me the fact it is available to order doesn't guarantee your order will be on time , there could be delays etc Like I said earlier I work on this in UK and I run into these problems and upset customers all the time , It is not the engineers fault it is the sales promising things they really should not be
kelledy wrote: » Reading through this It seems to me like the Sales reps have not got a breeze what they are trying to sell you .
pegasus1 wrote: » kelledy wrote: » Being able to order online will just mean the domestic fibre is out on the road ready for houses , When you order then an engineer will have to try get a fibre line into your house I would imagine , if he can't then ..... god knows what is next I noticed you said an engineer said he had a look and things look good so you sound good to go Over in UK there is a new tech for this problem coming down the pipe line where they fix a device onto your copper line which bumps your speed up to match a fibre line , I think it is called GSM technology Trust me the fact it is available to order doesn't guarantee your order will be on time , there could be delays etc Like I said earlier I work on this in UK and I run into these problems and upset customers all the time , It is not the engineers fault it is the sales promising things they really should not be The new tech is G-fast.... The problem here in the rep. of Ireland is that the sales people are not clued up/trained in FTTH...That is all...
Shyboy wrote: » Ok, called Eir yet again...spoke to another rep, explained everything so far...When I mentioned that a KN tech had confirmed to me that I can get FTTH, it was a game changer...I didn't even get as far as giving the DP number of the splitter box that I had taken down... They told me that they were going to get in contact with Open Eir...a few hours later, they dropped me an email to let me know that I should be able to order now....and my line now passes first time on the checker (also on Pure Telecom's checker - I tried just to make sure) I called them and ordered...no problem at all...and I have an installation date of 2nd Feb. Now, fingers crossed that the installation goes ok, but all is looking much better...:)
John1993W wrote: » There have been KN vans throughout the stretch of road we live on for at least 2 months and there was a two lads out doing works at the front of the house the other day, and mentioned that fiber was coming to the houses within the next few weeks when the brother was bringing in the bins. We believe FTTC was implemented at our exchange almost a year ago as our own speeds magically improved overnight from 2Mbps to a whopping 5Mbps, an increase nonetheless. Surely it must be close? Blue mapped road, exchange highlighted green, works along stretch of road, works directly outside the house, area marked as one of the first areas in the country to receive 1Gbps speeds (not holding by breathe) within 12 months according to news outlets of March 2016. What I want to know is, when it does go live (god forbid), will this be an overnight job where we magically get high speeds or will it involve having to sign-up or request new routers etc? Not a techie, just a student living at home with 5 siblings in the family with phones, consoles, laptops, daddy's smart TV, mam doing work on her PC and regular visits of girlfriends/boyfriends with their devices to add to the bandwidth of our atrocious speeds.
John1993W wrote: » What I want to know is, when it does go live (god forbid), will this be an overnight job where we magically get high speeds or will it involve having to sign-up or request new routers etc?
Gwynston wrote: » Is that €100 connection charge for anyone signing up to Fibre Extreme, or just new customers? I'm already and eir phone + DSL broadband customer so will they do the installation free when signing up to Extreme, or does everyone need to pay that €100 to cover the manpower + new hardware cost?
ccazza wrote: » My installation date has been bumped up to tomorrow afternoon. Fingers crossed it all goes well and I have much improved speeds. We can only get about 2 MBs at the moment and I signed up to the 300MB package. We won't know ourselves!:):):)
ccazza wrote: » It goes underground so hopefully they're able to pull it through.
irishkopite 2011 wrote: » yeah hopefully they can, is the end of the ducting easily visible and accessible in the house?
ccazza wrote: » Yeah it is. Ducting comes to exterior wall and broadband socket is just the other side of the wall.
ccazza wrote: » No high speed broadband for us today.:(:( Engineer had been given wrong location for our house, wrong connection point and as he had to go across the road he needed a second person with him to make the connection. Back into the system looking for an appointment slot again.:(:(
Finne1993 wrote: » Eir sales people were in our area (Carlingford) today, they were very well informed in all the details I asked and weren't in any way pushy. I was going to get the 1gb package but they told me I was better of signing up to the 150mb package and if I want the higher speed it's no problem increasing it but if I initially sign up to the 1gb I'd have to stick with that for the duration of the contract. I signed up for the 150mb broadband only package, 18 month contract, €55 a month. It's a one off payment of €50 to get a static IP address which I need for the security cameras. I was also told that no other provider will be selling the FTTH for the next while as no wholesale agreements are in place. Eir are in involved in a dispute with Vodafone as they're refusing to wholesale SIRO to them and Eir are refusing to wholesale their own FTTH to Vodafone because of this. This doesn't affect me in any way but my parents are locked in a contract with Vodafone for another 12 months on a crappy 1mb connection, the fibre line is running past their house and they can't use it, it's very frustrating for them!
Finne1993 wrote: This doesn't affect me in any way but my parents are locked in a contract with Vodafone for another 12 months on a crappy 1mb connection, the fibre line is running past their house and they can't use it, it's very frustrating for them!
Allison Puny Appetite wrote: » Were you aware of the broadband only package before the salesperson called or did they mention it? Also I'm pretty sure Pure Telecom, maybe Digiweb and maybe Net1 in your area resell Openeir FTTH.
