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Fastway/Parcel Connect

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Comments

  • #152
    TheBully
    Registered Users, Registered Users 2 Posts: 876 ✭✭✭TheBully


    I had a package picked up for delivery to myself last Friday, I was full sure it would be here Monday/Tuesday, tracking number just says it's at Dublin hub and no answer from them at all.
    It's a Christmas present and I'm panicking a small bit, anyone any ideas? I'm not holding my breath, and il never use them again.


  • #153
    JosDel
    Registered Users, Registered Users 2 Posts: 881 ✭✭✭JosDel


    TheBully wrote: »
    I had a package picked up for delivery to myself last Friday, I was full sure it would be here Monday/Tuesday, tracking number just says it's at Dublin hub and no answer from them at all.
    It's a Christmas present and I'm panicking a small bit, anyone any ideas? I'm not holding my breath, and il never use them again.

    I feel your pain, I'm in the same boat :( it's one of my sons main pressies


  • #154
    Big Wex fan
    Registered Users, Registered Users 2 Posts: 351 ✭✭Big Wex fan


    TheBully wrote: »
    I had a package picked up for delivery to myself last Friday, I was full sure it would be here Monday/Tuesday, tracking number just says it's at Dublin hub and no answer from them at all.
    It's a Christmas present and I'm panicking a small bit, anyone any ideas? I'm not holding my breath, and il never use them again.
    If you can get to the hub you can collect it there.


  • #155
    Big Wex fan
    Registered Users, Registered Users 2 Posts: 351 ✭✭Big Wex fan


    Big Wex fan wrote: »
    Same problem here, Parcel sitting in their Warehouse or hub since the 13th. When ring them & eventually get thru just told lies -'It's on the van' 'it'll be delivered tomorrow'.
    They finally admitted that they lost my parcel. So some boyoh has got himself 160E worth of clothes at my expense. Thankfully shouldn't be a problem getting the refund from Sports Direct. And the contingency plan is in place.


  • #156
    JosDel
    Registered Users, Registered Users 2 Posts: 881 ✭✭✭JosDel


    Big Wex fan wrote:
    They finally admitted that they lost my parcel. So some boyoh has got himself 160E worth of clothes at my expense. Thankfully shouldn't be a problem getting the refund from Sports Direct. And the contingency plan is in place.


    Lost??? Employee I'd say?


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  • #157
    paddydone1
    Closed Accounts Posts: 65 ✭✭paddydone1


    There absolutely useless. I live 5 minute drive from the depot and I always have trouble with them delivering. I don't buy anything anymore from any company that uses fastway for delivery.


  • #158
    ejabrod
    Closed Accounts Posts: 483 ✭✭ejabrod


    Fastway are a bunch of ignorant cünts who know nothing about providing a delivery service or customer service


  • #159
    JosDel
    Registered Users, Registered Users 2 Posts: 881 ✭✭✭JosDel


    Parcel finally arrived at 7pm last night..never again will I use these shower of c@#ts


  • #160
    promises
    Registered Users, Registered Users 2 Posts: 102 ✭✭promises


    I use fastway for work, the south east depot is a disaster...even my local delivery man admitted to this. They are normally fine but this time of year there was huge problems, I ended up having to leave d office and collect in depot.


  • #161
    sibersha
    Registered Users, Registered Users 2 Posts: 322 ✭✭sibersha


    Used them recently and they delivered the item to the wrong estate which I never got back. Anyway, I was able to get through to them on info@fastway.ie after getting no response via the regional email address.


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  • #162
    MisterAnarchy
    Registered Users, Registered Users 2 Posts: 16,657 ✭✭✭✭MisterAnarchy


    ParcelConnect were closed from Dec 22nd until Jan 3rd.

    Just when I thought they were getting their act together ,they close for 2 weeks .
    Post edited by whiterebel on


  • #163
    celticbhoy27
    Registered Users, Registered Users 2 Posts: 887 ✭✭✭celticbhoy27


    Craic Addict wrote: »
    Tracked it again and it's back on the van now today apparently

    Joke joke joke of a company. Couldn't care less attitude reigns Supreme. Drivers don't answer phone. Don't attempt to contact for delivery. Have a tracking number for them for passed two weeks. Each day it's out for delivery and never arrives. Order from sports direct. Two orders placed same day one delivered via Dpd 2 weeks ago and the other with these clowns. Rant over... For now


  • #164
    Sad Professor
    Registered Users, Registered Users 2 Posts: 22,706 ✭✭✭✭Sad Professor


    Has anyone used Parcel Connect recently for pre-paid returns? Do the retail staff still stare at you with bewilderment? Do they chuck your package under the counter without a receipt?

    Obviously it will depend on the store, just wondering if there's any sign of shops training up their staff about the service.
    Post edited by whiterebel on


  • #165
    Burzum
    Registered Users, Registered Users 2 Posts: 567 ✭✭✭Burzum


    Payed for and booked a pickup for Monday, yet still waiting Thursday evening and still no sign.
    Rang their office and zero help given not happy at all with the level of service they are providing and won't use them again.
    Post edited by whiterebel on


  • #166
    wacotaco
    Registered Users, Registered Users 2 Posts: 238 ✭✭wacotaco


    Are parcel connect good? I have used parcel motel and parcel wizard in the past. Are there any other providers?
    Post edited by whiterebel on


  • #167
    Delta1138
    Registered Users, Registered Users 2 Posts: 88 ✭✭Delta1138


    A subject of many angry threads on the forum and this shall be no different.

    So I order of Amazon uk, I used to have a great time with these guys when An Post were responsible. They even used to give me a cheeky liittle text the morning of the delivery so I could be there or could arrange an alternative. DPD, UPS, TNT, DHL and Nightline never had a problem with except some days we get the delivery at 6am still great all around.

    But Fastway, these Mother F#*kers are dismal. I have never had a good experience with this crowd. Amazon and UPS both say this package has been delivered and all I get of the fastway site is my package has been delivered somewhere safe. They wont respond to my emails, they wont pick up the phone in the depot. Its a disaster.


  • #168
    Delta1138
    Registered Users, Registered Users 2 Posts: 88 ✭✭Delta1138


    A subject of many angry threads on the forum and this shall be no different.

    So I order of Amazon uk, I used to have a great time with these guys when An Post were responsible. They even used to give me a cheeky liittle text the morning of the delivery so I could be there or could arrange an alternative. DPD, UPS, TNT, DHL and Nightline never had a problem with except some days we get the delivery at 6am still great all around.

    But Fastway, these Mother F#*kers are dismal. I have never had a good experience with this crowd. Amazon and UPS both say this package has been delivered and all I get of the fastway site is my package has been delivered somewhere safe. They wont respond to my emails, they wont pick up the phone in the depot. Its a disaster.


  • #169
    Jarren
    Closed Accounts Posts: 4,692 ✭✭✭Jarren


    Contact the seller, they'll sort it.


  • #170
    Jarren
    Closed Accounts Posts: 4,692 ✭✭✭Jarren


    Contact the seller, they'll sort it.


  • #171
    Delta1138
    Registered Users, Registered Users 2 Posts: 88 ✭✭Delta1138


    Jarren wrote: »
    Contact the seller, they'll sort it.

    Were it so easy, Amazon said it was delivered so does UPS.


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  • #172
    Delta1138
    Registered Users, Registered Users 2 Posts: 88 ✭✭Delta1138


    Jarren wrote: »
    Contact the seller, they'll sort it.

    Were it so easy, Amazon said it was delivered so does UPS.


  • #173
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    Delta1138 wrote: »
    Were it so easy, Amazon said it was delivered so does UPS.

    Ask for a copy of the signature.


  • #174
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    Delta1138 wrote: »
    Were it so easy, Amazon said it was delivered so does UPS.

    Ask for a copy of the signature.


  • #175
    Delta1138
    Registered Users, Registered Users 2 Posts: 88 ✭✭Delta1138


    my3cents wrote: »
    Ask for a copy of the signature.

    It says and I quote,

    " We delivered a parcel which we were authorised to deliver without capturing a signature by leaving it in a safe delivery location"

    So its still in the boot of his car ?

    UPDATE: Fastway cant get in contact with the driver.


  • #176
    Delta1138
    Registered Users, Registered Users 2 Posts: 88 ✭✭Delta1138


    my3cents wrote: »
    Ask for a copy of the signature.

    It says and I quote,

    " We delivered a parcel which we were authorised to deliver without capturing a signature by leaving it in a safe delivery location"

    So its still in the boot of his car ?

    UPDATE: Fastway cant get in contact with the driver.


  • #177
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    Ask Amazon for proof of delivery. They didn't ask for any therefore can't prove it was delivered its Amazons problem not yours.


  • #178
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    Ask Amazon for proof of delivery. They didn't ask for any therefore can't prove it was delivered its Amazons problem not yours.


  • #179
    Ewan Hoosarmi
    Closed Accounts Posts: 465 ✭✭Ewan Hoosarmi


    A hopeless crowd. They have lost a delivery for me and marked it as delivered and signed for. They refuse to provide any proof of delivery. The seller is fuming and saying that I have received the item.

    Why are this useless company being used as the delivery agent? Like above, I have never had any problem with any other courier, yet this is the second delivery problem I've had with these wasters.


  • #180
    Ewan Hoosarmi
    Closed Accounts Posts: 465 ✭✭Ewan Hoosarmi


    A hopeless crowd. They have lost a delivery for me and marked it as delivered and signed for. They refuse to provide any proof of delivery. The seller is fuming and saying that I have received the item.

    Why are this useless company being used as the delivery agent? Like above, I have never had any problem with any other courier, yet this is the second delivery problem I've had with these wasters.


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  • #181
    rosmoke
    Registered Users, Registered Users 2 Posts: 417 ✭✭rosmoke


    Never had problems with Fastway, I wish they sent a text before delivery though.

    Today I got a parcel from Amazon with them, I ordered it on 31th Jan. On the website it still shows "On the way" ..


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