Bought car with large wipermark on windscreen - help needed

snict

Hi all, I bought a 2nd hand car from dealer last week. Test drove and viewed 3 weeks prior - nothing visible on windscreen.

when I collected the car I noticed straight away a 2cm thick wiper mark right across line of vision. Assumed it was from a bad wiper and I could clean it off.

I bought several products and even brought it to car detailer to try buff mark out with buffing machine. Mark will not come out. Must be damage to glass.

Do I have a leg to stand on with the dealership? I don’t know what else to do other than replace windscreen which I don’t think I should have to do myself.

What can I do?

pale rider

replace the windscreen, can’t see the dealer doing anything myself, your insurance should cover it.

callaway92

https://www.boards.ie/discussion/comment/122936865#Comment_122936865

Surely insurance only covers a crack or broken windscreen?

Hardly gonna cover a wiper mark?

Buddy Bubs

Give the windscreen a little tap of a hammer and screwdriver 😜 or lob a little rock at it

Call insurance

snict

checked my cover and not cover unfortunately!!

Jim_Hodge

https://www.boards.ie/discussion/comment/122936925#Comment_122936925

What car insurance doesn't fully cover windscreen replacement in this day and age?

snict

its4women. They don’t even have a phone line! I won’t be going with them again!

Henry Ford III

https://www.boards.ie/discussion/comment/122936906#Comment_122936906

A very casual attitude to fraud.

billyhead

Surely the mark was visible when you went to collect the car?

pale rider

to be fair they do provide cover you just didn’t opt for it.

Buddy Bubs

https://www.boards.ie/discussion/comment/122937323#Comment_122937323

Lighten up Henry I wasn't seriously suggesting he smash his windscreen

deandean

OP pay its4women the extra €50 or whatever it is per anum for the package that includes windscreen cover. It's worth it. For now - put up with the scrape.

beachhead

https://www.boards.ie/discussion/comment/122936963#Comment_122936963

It's4women.ie for one.That's not a slur on any gender

snict

as I said in the original post, I DID notice it when driving home, it looked like the wiper needed replacing as it was raining. No way of telling it was a permanent mark at the time. It doesn’t look like a scratch

snict

yeah I realise that!!! Just said I’m not covered, not that they don’t provide it!

raxy

In 20+ years I've replaced 1 windscreen so if it's an optional extra I don't buy it.

I'd bring it to a windscreen place & get a quote. From looking at autoglass website they say they try repair before replacing, might be worth seeing if they could fix it.

I've no idea on yhe cost of replacing it but I can't imagine it's life changing, definitely less stressful than trying to cause the dealer

mikeecho

If it's a scratch and across the driver's field of vision, would it pass the NCT?

If it would be an NCT fail, I'm presuming windscreen cover on an insurance policy would cover it (in the event you paid for glass coverage)

User1998

https://www.boards.ie/discussion/comment/122937796#Comment_122937796

My mate passed NCT two years in a row with similar issue

3DataModem

https://www.boards.ie/discussion/comment/122936963#Comment_122936963

those that realised people are doing it themselves with a hammer?

Needles73

It’s unlikely to be a NCT fail in my experience. If you can feel the scratch it will be very difficult to remove. There are scratch removal kits if you are so inclined. Plenty available on Amazon and most use cerium powder.

Notoldorwise

Used this to sort a wiper scrape recently. Very effective. Took about 30 mins to complete.

https://amzn.eu/d/d6AqzrM

Eggs For Dinner

Even if thae OP had windscreen cover, it was pre-existing damage which occurred prior to when the insurer had the vehicle on cover.

xl500

https://www.boards.ie/discussion/comment/122936906#Comment_122936906

so basically commit fraud no wonder insurance premiums are high

lalababa

Why do you think insurance companies started talking about windscreen cover as an extra 20 yrs ago. Because they can upsell it. I've been driving for 30yrs n me and all my siblings never had to replace a windscreen. To replace my windscreen atm would cost 250 euros. Windscreen cover is about 50 euros extra. And may be seen as a 'claim ' on your policy....Good luck with that..

Buddy Bubs

https://www.boards.ie/discussion/comment/122938628#Comment_122938628

Another one great craic at parties I'd say

wrangler

https://www.boards.ie/discussion/comment/122938628#Comment_122938628

Insurance will pay on any damage to a windscreen if its insured, you wouldn't need to break it,

johndaman66

https://www.boards.ie/discussion/comment/122937044#Comment_122937044

That crowd. It was insinuated I was insane when I called them for a quote a few years back, yet they were covering fellas less than a year later. They don't even post you out the policy and disc anymore, rather email it to you and you need to print it off😲 I know because a family member got me to print it off a few times for her. Maybe more Brokers do the same but to me that's a big flag.

Wonder would this be worth a try (when you mention 2 cm deep I assume you meant 2 cm wide?)

https://www.youtube.com/watch?v=_6zYpoptOq4&t=55s

What did your detailer use to try and remove the damage? Cerium oxide and a rayon buffing pad on a rotary polishing machine is the only method that will work. You'd be there for days trying to do it by hand after which your arm will definitely fall off.

facehugger99

https://www.boards.ie/discussion/comment/122937571#Comment_122937571

How is it 'worth it'?

I've been driving for over 30 years and never had to replace a windscreen.

wandererz

OP, do you have any DIY skills?

If so, search YouTube for Dr Beasleys and windscreen scratch repair.

There is an American guy who has a good video.

Henry Ford III

https://www.boards.ie/discussion/comment/122940301#Comment_122940301

I replaced one the other week. Hant done so for decades.

Cost me €25 excess. Screen price was frightening because it was heated, and had rain sensors, speed sign recognition, radar, and all manner of other sensors too.