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Virgin Media 2gb Hub 5x - Modem Mode

  • 11-05-2024 11:29am
    #1
    MackTheMack
    Registered Users, Registered Users 2 Posts: 6 ✭


    VM are rolling out 2gb fibre on Siro but are using Hub 5x which seems to not allow Modem mode.

    Has anyone be able to activate Modem mode in order to avoid double NAT?



Comments

  • #2
    youcancallmeal
    Registered Users, Registered Users 2 Posts: 8,067 ✭✭✭youcancallmeal


    https://www.boards.ie/discussion/2058351208/virgin-media-2gb-hub-5x-modem-mode

    Yes you have to ring them(And wait up to 40 mins on hold) and then ask for ipv4 to be enabled.



  • #3
    LoGiE
    Moderators, Computer Games Moderators Posts: 2,975 Mod ✭✭✭✭LoGiE


    @youcancallmeal have you done this yourself? I know this was the case with their Coax 1000/50 package but I've heard it's not possible with the hub 5x



  • #4
    NU8
    Registered Users, Registered Users 2 Posts: 240 ✭✭NU8


    I got them to activate modem mode on the 5x but couldn't get it to work. My router couldn't connect to the internet. I saw on Reddit people suggesting to clone the MAC address of the modem but I haven't tried that yet



  • #5
    youcancallmeal
    Registered Users, Registered Users 2 Posts: 8,067 ✭✭✭youcancallmeal


    https://www.boards.ie/discussion/comment/122333428#Comment_122333428

    Yes I had to clone the virgin hub mac address in my tp-Link deco app to get it to work. It's working now a few weeks but it's nowhere near as reliable as when I had Sky Fiber which connected straight from the ONT to my mesh network. Getting disconnects on my mesh network every day, sometimes only momentary and other times I have to reboot the system altogether. The Virgin hub reportedly has firmware issues with EEE(Energy saving) being enabled by default on the 2.5Gbps port. I've been meaning to ring them to ask them to push an update for the firmware remotely but haven't gotten around to it yet.



  • #6
    NU8
    Registered Users, Registered Users 2 Posts: 240 ✭✭NU8


    Good to know, thank you. I'm using my router as a wireless access point only which works fine although prevents the mesh from working.

    I'm not sure if going to modem mode is worth it if it isn't stable. My current solution is fine and I work from home so can't afford instability.

    Do you know if you can connect directly to the ONT on Sky when it's not SIRO, it's over Virgins own fibre?



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  • #7
    youcancallmeal
    Registered Users, Registered Users 2 Posts: 8,067 ✭✭✭youcancallmeal


    I still haven't ruled out some configuration issue with my mesh network but seems unlikely as it was rock solid for a year when I was on Sky Fibre(Siro).

    I don't think it's possible to connect your own hardware directly to Virgin's own fibre ONT, there's no Lan port on the ONT like there was on the Sky Fibre ONT, it just has a single fibre connection which goes into Virgin Hub 5x.



  • #8
    NU8
    Registered Users, Registered Users 2 Posts: 240 ✭✭NU8


    https://www.boards.ie/discussion/comment/122333805#Comment_122333805

    I also got this working with a TP Link router. This is for Virgin's new fibre network, the one they're replacing their coax network with. Working perfectly so far



  • #9
    youcancallmeal
    Registered Users, Registered Users 2 Posts: 8,067 ✭✭✭youcancallmeal


    https://www.boards.ie/discussion/comment/122531736#Comment_122531736

    I have mine more stable now. I had to turn off modem mode on the Virgin hub and disable MAC clone on my TP Link router, it was just too unstable. I have a double NAT now though but nothing is connected to the Virgin wifi. Not ideal but stable wifi is the most important thing



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