VODAFONE FTTH SPEED FLUCTUATIONS

turbbo

https://www.boards.ie/discussion/comment/122030870#Comment_122030870

Yeah I'm in IT too and could see the lies.

They told me yesterday that google had an outage. I believed them until I got off the phone and searched the web to see some proof - none of course.

Also on previous calls they told me there was a fault in my area - when there actually wasn’t - I used my own router I was getting 500mbs and when I used their junk router I got 150mbs (which I suspect they are using to throttle accounts across the country).

I believe you need to use "trigger words" to actually get heard - i.e. I need to speak to your “supervisor” and I demand a “refund” for the service I've not received for the last 6/8 weeks.

Also be sure to lodge a "formal complaint" with VF, it needs to be filed for 10 days before comreg will take your case.

jj880

https://www.boards.ie/discussion/comment/122029453#Comment_122029453

Fyi

Ive asked in another thread about speed / throttling issues with digiweb. If I don't get any bad reports Im ditching VF for digiweb's 1000Mb package next month. That router will be a step up for sure.

eddieoregan

I have carried out 3 speed tests on my Vodafone Fiber to the home 500 Mb, using my desktop computer, 2 tests were carried out using the Ookla Speedtest App from the Microsoft Store, & the third was carried out using Microsoft Edge & fast.com.

All 3 tests were carried out using Ethernet Cable (WIFI Turned OFF), Something is definitely wrong with Vodafone.

Test 1 Shows the correct speed Connected to the eir server in Dublin,

Test 2 Shows speed Connected to Blacknight server in Dublin

Test 3 Shows speed from fast.com

ffocused

Have any of the people with issues lately tried changing your DNS servers?

I have had Vodafone Siro for 2.5 years now with no issues, but I don’t use their router or DNS servers.

1.1.1.1 is my recommendation.

turbbo

https://www.boards.ie/discussion/comment/122034403#Comment_122034403

Makes no diference 1.1.1.1 is cloudflares dns you can try that and googles 8.8.8.8 - still no difference the problem is with vodafone servers - I'm guessing they have serious problems or they don't have enough bandwidth on the backend.

turbbo

Yeah - you can also run a Ookla speedtest to the same server every couple of hours so that it's a consistent test and you'll see the speed is up and down constantly. They have major issues - whats worse is they are not informing people and they continue to sell a service that is way below advertised. I'm not sure they know how to fix it. It's been going on for weeks.

Kimbot

https://www.boards.ie/discussion/comment/122034649#Comment_122034649

Yeah I have logs upon logs from speedtest and all that it shows is that speed is horrendous. Like its so bad that we can watch a HD stream and it pauses most the time and instagram videos wont load at all its beyond a joke. I didnt get to ring them yesterday as I tried a few other suggestions I found first and none made an improvement. I will ring them this evening and if they dont resolve it I am going to demand they let me out of the contract as they are not providing the service I am paying for.

Jasper1965

Is the vodafone speed issue resolved?

Gooser14

Not for me. I'm having to frequently reboot the modem/router.

BuzzG

https://www.boards.ie/discussion/comment/122034649#Comment_122034649

Could not agree more @turbbo. For a company their size they are absolutely terrible at keeping customers informed, they have an app for the phone which a teenager could do a better job on .. all fluff and no substance IMHO. If they were transparent and acknowledged the issues and the path to resolution and a timeframe they would save themselves a whole world of pain with customers calling their Customer Care channel over and over trying to understand when the issues will be resolved.

jj880

https://www.boards.ie/discussion/comment/122028094#Comment_122028094

If you dont mind can I ask what package you have with Digiweb?

Kimbot

So on Friday I had a missed call from an 01 number, googled and it was possibly linked with vodafone. Got home and my speeds are back to normal for now :)