User avatars not displaying (desktop site)

28064212

For the last week or so, user avatars are not displaying in the majority of discussions on the desktop site. It doesn't appear to affect the mobile site (although I'm not a heavy user of it, so can't say for sure).

This appears to be a discussion-specific issue: for the "working" discussions, the avatars will always be displayed correctly for all users on all pages. For "broken" ones, no avatars will be displayed for any users. Whether a discussion is broken or working is not affected by the category it's in or the user that started the discussion

• A working discussion (for me at least): https://www.boards.ie/discussion/2058297298/summer-2023-general-discussion/p1
• A broken discussion: https://www.boards.ie/discussion/2058307753/unseasonable-weather-with-warnings-fri-4th-sat-5th-aug-2023/p1

Unfortunately, the vast majority of discussions are in the broken state. It's almost certainly a back-end issue - the avatars aren't being included in the generated HTML at all.

Broken discussion:

<div class="userinfo-row">
    <div class="userinfo-username">
        <span class="offline"></span>
        <a href="https://www.boards.ie/profile/Niall145" title="View the profile page for Niall145" style="text-decoration: none;">
            <span class="boards-button-utils-as-text js-userCard js-userCardInitialized usertitle-28064212" data-dropdown="user728658-menu">Niall145</span>
        </a>
        <div class="user-tools dropdown-menu" id="user728658-menu" style="display: none;">
        </div>
    </div>
    <span class="MItem RoleTitle">Registered Users</span>
    <span class="MItem PostCount">Posts: <b>137</b></span>
</div>

Working discussion:

<div class="userinfo-row">
    <div class="userinfo-username">
        <span class="offline"></span>
        <a href="https://www.boards.ie/profile/Niall145" title="View the profile page for Niall145" style="text-decoration: none;">
            <span class="boards-button-utils-as-text js-userCard js-userCardInitialized usertitle-28064212" data-dropdown="user728658-menu">Niall145</span>
        </a>
        <div class="user-tools dropdown-menu" id="user728658-menu" style="display: none;">
        </div>
    </div>
    <span class="MItem RoleTitle">Registered Users</span>
    <span class="MItem PostCount">Posts: <b>137</b></span>
    <a title="Niall145" href="https://www.boards.ie/profile/Niall145" aria-label="User: &quot;Niall145&quot;" data-userid="728658" class="ProfilePhotoLarge PhotoWrap js-userCard js-userCardInitialized" aria-controls="popupTrigger-0-content" aria-expanded="false" aria-haspopup="false" role="button"><img src="https://w8.vanillicon.com/v2/841de6882bb01b335b02fac59a938dfa.svg" alt="Niall145" class="ProfilePhoto ProfilePhotoMedium" data-fallback="avatar" loading="lazy"></a>
</div>

Note the second-last line (<a title="Niall145"...) in the working version is not present in the broken version.

@Boards.ie: Mike, can you raise this with Vanilla?

Boards.ie: Mike

https://www.boards.ie/discussion/2058311469/user-avatars-not-displaying-desktop-site

Hi there,

This has been flagged and is coming back to an issue we had with users profile link, specifically ones with numerical or special characters. Our own tech are looking into this as it is not a Vanilla issue. Thank you for flagging it here though and for the info.

Mike.

Boards.ie: Mike

Hey there,

Tech have implemented the changes now so normal service on this issue should be fully resumed shortly. Thanks again for highlighting.

28064212

Great, thanks @Boards.ie: Mike