Burris Scope Warranty?

Uinseann_16

Burris has a "Forever Warranty" but has anyone here had experience actually getting a scope warranted i have a fullfield with broken illumination and an XTR with some specs on the Reticle plane

I tried to contact them directly and the agent made absolute balls of it and tried to get me to send it direct to US when apparently it should go through UK?

whos the Burris dealer in Ireland?

Any help appreciated

Cass

Yup and it was a cluster****.

Had a Fullfield II and the elevation turret screwed straight out of the scope one day (after i bought a brand new)

Was first told by the f**kwit in the shop where I bought it that "this is normal".

I politely explained its not and contacted Burris which was a job in itself. I was told it can be replaced under their immediate exchange scheme.

Went to the dealer where I bought it a few days later to be told that's not possible, so i can have another scope as replacement but they need to get one in as they don't have one in stock..

Some Weeks later was they cannot get a Fullfield so was told I can have another scope. Next day was told that's not possible as they don't have a suitable model in the same price range or spec so was told i'd get a refund which took 2 months to get (that was the dealer acting the maggot).

The dealer was as useful as a chocolate fireguard during this whole process which resulted in me having to pay to have the scope shipped back to the main distributor in the UK myself (GMK if iirc) ringing Burris myself, and then waiting a total of 19 weeks to have it resolved.

Burris with their "We'll immediately exchange/refund you" warranty isn't worth a crap. At least not for me it wasn't.

Uinseann_16

Thanks Cass looks like I'll just have to put up with no illumination and and dust specs , hopefully the dust isn't a sign of gas loss....

Cass

My experience was a nightmare but the one factor that may remain is that the Burris warranty does not apply "directly" to us.

It involves UK or European agents to act as an intermediary unless things have changed since (and it has been almost 10 years) so no harm to check.

Uinseann_16

Update ,

Can't believe how long it's been

I finally got fed up a couple of months ago and started emailing and messaging every Burris contact I could find for Europe all their social medias

And Burris Europe got back to me and couldn't have been more helpful, they arranged for me to drop the scopes up to home field and stream in Enniskillen I sent them up and they got sent to GMK in the UK and Richard at GMK emailed me and kept me updated on the process currently waiting for the replacement options Burris are honouring the warranty

Will post an update here when I get the replacements!