Cancelling a direct debit in 365 Online?

How do I cancel a direct debit in 365 online when I can't scroll back beyond a certain date. The direct debit I want to cancel is earlier than this date.

Currently I can't go back beyond the 28 November and the last direct debit taken for this particular company was around the 13th.

https://www.boards.ie/discussion/2058274916/cancelling-a-direct-debit-in-365-online

Ok, I have found out how to filter transactions and I have found the DD i want to cancel. Its for Bank of Ireland Life. But when I go to cancel there is no option to do so. Here is a screenshot of what I am getting.

EDIT: Done now. Option was available in October for whatever reason. Thanks.

Bank of Ireland Reps

https://www.boards.ie/discussion/comment/119967170#Comment_119967170

Hi there,

Thanks for checking in with us.

To cancel a direct debit that is no longer in recent transactions, you will need to complete this form -to cancel https://personalbanking.bankofireland.com/bank/sepa/direct-debit-change-requests/

If you need help with any detail to complete the form, you can call my colleagues on 0818365365.

Hoping this helps,

Many thanks

Alison

https://www.boards.ie/discussion/comment/119970080#Comment_119970080

Thanks. All done now. The cancel option was available for the October DD. I used the filter transactions function and selected October. For whatever reason I couldn't do it for November.

Bank of Ireland Reps

https://www.boards.ie/discussion/comment/119970520#Comment_119970520

You're so welcome. Delighted to see it's all done now for you.

Alison