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Amazon Closed My Account for making too many returns

  • 05-11-2022 6:16pm
    Registered Users Posts: 187 ✭✭

    I received an automated email from an Amazon "account specialist" notifying me that my account was closed because I was making too many returns, and I tried appealing and apologising but each time I just got a different pre canned response stating they wouldn't reopen my account, and that I wouldnt be able to open a new account in the future.

    This seems to be happening more and more often having looked around different forums. Because Amazon dont state how many returns are too many in their terms and conditions, and they prominently advertise their "no-hassle" returns, it seems quite arbitrary and punitive to ban someone for life when their T's & C's are unclear. I wasn't doing anything shady like returning damaged items or items different to what I actually bought as I've read about other people doing.

    I'm unsure if I have any comeback here because businesses appear to have the right to refuse to serve you, but it would be great to get clarification from someone more knowledgeable than I. As you can imagine, it sucks being shunned by the world's largest retailer, and they've made me feel like some kind of conman. I have an Echo speaker and Kindle which are now useless along with lots of digital purchases I can't access any more.


    Post edited by L1011 on



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