Window Cleaner caused huge damage to glass.

https://www.boards.ie/discussion/comment/119910226#Comment_119910226

This puts me off getting a window cleaner ever- I’ve mostly done my own but because windows are old, I didn’t pay too much attention to keeping clean cloths etc If I ever get new windows it’s proper equipment and just myself that will do them - that must be so depressing for you

Funnily enough I was watching a neighbours house get their windows cleaned recently and one minute they were scrubbing the gutters surround and next minute cleaning windows with same cloth- yuck- definately more wary now about window cleaners

Xcellor

https://www.boards.ie/discussion/comment/119910324#Comment_119910324

The guy came recommended and had done others in the area. Nice chap etc. It's unfortunate but if you're going to do work on other peoples property you've got to make sure the right tools are being used. A few bleeding bits of grit is all it takes here...

kirving

https://www.boards.ie/discussion/comment/119855972#Comment_119855972

The world doesn't work in absolutes like a mathematical equation. People do stupid things all the time. There is nothing to "add up".

No amount of guessing or investigation as to the specific root cause based on some forum pictures is going to lead anywhere other than argument, there are just too many variables.

https://www.boards.ie/discussion/comment/119910561#Comment_119910561

Lesson learned for me anyway - sorry it had to be at your expense - never struck me that windows could get damaged so easily - I hate paying money out to people for jobs I can do myself hence only twice I think have I used a (reputable/comes recommended) window cleaner- but I’d hate to be left in that position after- at least if I do it, I’ve only myself to blame

Xcellor

20221123_111026.jpg

Here is an example of the scratches... i put a piece of cellotape there in case you can't see...

😪

Looks more like he used a damaged / worn squeegee with a sharp edge or something. Those are huge scrapes.

The panes of those windows aren't likely repairable without replacement. Most windows are coated, you can't just polish them out and it would be a huge task to do that with scratches that size anyway.

Xcellor

Just an update from my damaged glass.. 14 double glazed units in total.

To get the glass polished to remove the quote was 5000, to replace the 14 units it will be 1500.

The window cleaner accepted it was his fault so said he would cover the damage. Just got to contact him with the price now. :|

jean3009

Hi Everyone

Thanks for all your comments, I know its impossible to comment confidently when you only have a couple of pictures to judge by. Anyhow, we did go to a solicitor and they issued a letter. The window cleaners insurers (whoever they are, because we haven't been told) sent out an assessor who took lots of photographs.

A couple of weeks later, the claims assessor communicated with the solicitor that "Our client has stated that the only equipment he used was a handheld window mop, two squidges (for removing moisture from the windows), and microfibre cloths." A blatant lie. He absolutely 100% as witnessed by us used a Unger blade and I have a WhatsApp message from him where he discusses how he used a blade. So that's where we are at for now.

Xcellor - so glad that you got sorted. On closer inspection we noticed all the windows are scratched and got a quote of over €6000 to replace the glass!!