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Sold a defective item from AliExpress, no way of proving device doesn't work

  • 07-09-2022 7:04pm
    Registered Users Posts: 72 ✭✭

    I bought a speaker system from AliExpress which does not work. The app and website has issues which prevent video evidence being uploaded. I cannot contact a real human, only a chatbot which redirects me to the same dispute page.

    Is my only option to attempt a transaction dispute with Bank of Ireland?