Hik-Connect

fox007 · 03-09-2022 3:00pm #1

Hi All,

I’m having issues with my Hik-Connect cameras are working but I can’t view them on the app saying off line do I need to pay to use this service?

Tom Mann Centuria · 03-09-2022 3:03pm

It's a free service. You don't need to pay to view your cameras. Did you try the good old turn your router and CCTV off and on again?

fox007 · 03-09-2022 4:09pm

Tried the reboot and nothing

thedart · 03-09-2022 4:11pm

How long ago had you them on the app working?

fox007 · 04-09-2022 2:37pm

Not working a couple of weeks now. All is fine on the main system WiFi etc is fine

Tom Mann Centuria · 04-09-2022 2:47pm

Did you try the steps they outline on their website?

altor · 05-09-2022 6:20pm

Have you got this setup on the cloud or are you port forwarding?

fox007 · 05-09-2022 6:26pm

Hi don’t think it’s set up on the cloud there for must be port forwarding any way to tell which way it’s set up?

altor · 05-09-2022 6:34pm

The cloud is the handiest way to set these up if you are not use to port forwarding.

In the app, have you an IP address setup? yes or no will do and the first 3 digits.

Please don't put a full IP address on here unless its a local one of 192.168.0.100?

fox007 · 06-09-2022 8:41am

Hi, yes have ip address 192….

fox007 · 06-09-2022 4:43pm

Got this fixed thanks all..

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