Repair query - factory reset laptop while using external monitor

Seamu$

Hi all,

Hoping for some inspired laptop repair advice please! Have a Samsung Salaxy Book S i5 laptop. Bought in Oct 20. Upgraded to Win11 in January. Around April some intermittent screen flickering started to occur. About a month later the screen went black. Only works now when connected to an external monitor.

Called Samsung customer service, they say it's out of 1 year warranty. They suggested it's a firmware issue and to reset to factory settings.

The issue I have is that when I try to perform the reset, the connection to the external monitor is lost during the process so can't see what to do or go through the various steps.

Are there any workarounds for this, anyone any ideas as to how it could be done (or even an alternative to reinstall the monitor)?

Thanks in advance!

Ash.J.Williams

https://www.boards.ie/discussion/2058257175/repair-query-factory-reset-laptop-while-using-external-monitor

is the external screen set to duplicate or extend?

Seamu$

It seems to be set to duplicate, when I drop down I can change to extend, show only on 1 or show only on 2.

When I select "identify" it shows as " 1|2 " on the external monitor. And I was able to scroll down using the laptop touchscreen itself which suggests this is just an issue with the graphics driver possibly? Thanks