Tesla Model 3 and Model Y Waiting Room and Delivery Queries (No referral links)

Duplex140

https://www.boards.ie/discussion/comment/123494325#Comment_123494325

I think you're a bit misguided if you think a 53k purchase should not come with a level of respect and a higher standard of customer service.

I get that things have changed and moved online. But I have had about 3 emails and 3 phone calls from them already, always when they need something out of me of course. Its apparent now I was flagged as a numpty they could push a June sale on. It seems its only distance selling when it suits them.

Gumbo

https://www.boards.ie/discussion/comment/123494453#Comment_123494453

What was the expected delivery date when you ordered?

Maybe my memory is gone but I thought all the juniper deliveries were June when launched. So the June delivery shouldn’t really come as a surprise to many.

It’s unfortunate that our reg system causes this as it’s the e same car whether it says 251 or 252. It’s really just an appearance thing.

Marty Bird

https://www.boards.ie/discussion/comment/123494478#Comment_123494478

Your memory is correct. Juniper orders were all based on expected June delivery.

MojoMaker

Interesting, and I seem to recall that too. So that throws a slightly different spin on the story.

Duplex140

I ordered after a test drive and I was told July/August, but yes, after ordering the app said June. It was also followed up in one of the phone calls and I was told I won't make the June shipment because all the cars were taken. Which I was perfectly fine with. To be honest, I jad September as a realistic expectation.

It doesn't really throw a different light on it. My expectation was always 252. If I hadn't been told July/August i wouldnt have ordered then, I would have simply waited. Its apparent now they knew exactly what they were doing.

All the ads on tv and radio are advertising 252 cars now. Its really not that unusual to expect a newer reg this time of year, or a discount. I think you guys are doing yourselves a disservice trying to convince yourselves and others that this is some sort of new normal.

Gumbo

https://www.boards.ie/discussion/comment/123494571#Comment_123494571

It’s not a new normal, it’s just an emotive response to a number on a reg plate. And you’re entitled to that emotional response as it’s your money.

Others just may see it differently than you, it doesn’t mean they are doing themselves a disservice in any way compared to your own opinion and expectations.

If you read enough threads on here you’ll realize this has been done before, but the likes of Audi and BMW to name but 2, it the customer has the power here, you can walk away.

At the end of the day, it’s the same car, with a different number on the plate and the only person that will notice is yourself. But as I said, it’s your choice as it’s your money. If that’s enough to throw you away from a car, then maybe it was the wrong car in the first place if it’s hanging on by a tether. Only you can decide that.

I can certainly see the disappointment of it was December and the difference between a 252 and 261 alright, but that’s just me.

dubrov

In fairness, it will make a difference when the time comes to sell. Everyone prices based on reg half year and mileage

Marty Bird

https://www.boards.ie/discussion/comment/123494913#Comment_123494913

I’d agree on the mileage but 251 or 252 not so much for me anyway. On the 1st Jan they’ll both be 1 year old.

josip

Duplex I think you're better off not getting a Tesla; based on your expectations it doesn't seem like the right brand for you. It is for many others, but that doesn't mean everyone will be happy with what they are getting for the price they are paying. There's loads of other EV options now and I'm sure one of them will be a better fit for you than a Tesla.

JOL1

https://www.boards.ie/discussion/comment/123494571#Comment_123494571

It is clear that you want a 252 reg so you can easily exercise that choice by declining the car that has been matched to you. The risk of doing so has been outlined in that there will not be certainty of when you get matched with a 252 car, the choice is yours. Its not a case of Tesla presuming you are a "numpty", Tesla match cars to purchasers as soon as a car with that spec becomes available. Delivery dates are always estimates with Tesla and it may well be that the info given to you at the time was accurate but things change, people cancel orders or decline to take cars when offered and they are then "in play". It is the same for everyone who places orders that they are given an estimated range (and this can and does change) until such time as a firm collection appointment is offered.

It really is a decision for you to make, to accept the car or decline and wait for another one to be offered to you some time after June 30th (but getting a specific date in such circumstances should not be expected).

wish you well with it, whatever you decide.

Ir3

Why a lot of you are on here are trying to justify Tesla’s stupid ways is baffling, they are an utter shitshow. Terrible to deal with in all aspects and this is just another way that they don’t care about their customers. If Tesla Ireland know that they are getting cars in in June then obviously they should gear up for 252 deliveries but they don’t care, anyone on here defending that decision should really try to figure out why you feel the need to back this bunch of clowns!

Duplex140

Thanks all. I get it, its pretty simple. They give me the car they have assigned to me in July or not. It seems the answer is not, the fact that the way they have chosen to communicate thst to me is to ignore two of my emails is what is rubbing me up the wrong way. I'm getting the Han Solo "I've got a bad feeling about this". My gut instinct is always right. This is not my first car. It's not my first time dealing with a car dealership and its the most cold and distant experience I've ever had when spending this amount of money. I've had better customer service buying a €1,000 couch.

It's not over yet. There's still time for them to call me to tell me they'll put a hold until July. But not much, because I'm close to pulling the trigger on an Enyaq...

I'll leave it there, I feel like I'm coming across as an angry loon. But honestly I'm not angry at all. Im just a bit aghast really, their process is seriously flawed. It's similar to Ryanair. This is how we do it, you are not important to us and you can Fcuk off if you dont like it. OK, guess i'll fcuk off so.

antfin

https://www.boards.ie/discussion/comment/123495703#Comment_123495703

It's definitely one of the downsides of not dealing with a dealership. On one hand you save the €1,500 - €2,000 delivery/dealer fee but that fee, plus whatever margin they have on the car, incentivises the dealer to maintain a minimum level of customer care to get recurring business and aftersales services otherwise you can get the same car a few km down the road from another dealer. Tesla don't have that same incentive to accommodate a quirk of registration fixation in a tiny market and they basically don't want any aftersales service or repair work either.

Duplex140

https://www.boards.ie/discussion/comment/123495780#Comment_123495780

Im just thinking, something goes wrong and the car is out of action. I want to call the dealership i bought it from, explain that it's my only car, I've no way of getting the kids to school and can they please take a look at it quickly.

With Tesla, it seems the equivalent is schedule it in the app and wait. Tough tits and screw your kids.

antfin

https://www.boards.ie/discussion/comment/123495802#Comment_123495802

In some cases they will diagnose it remotely over the air but there is a general problem with delays for repairs or warranty work where it needs to be brought into the service center. Outside of Dublin it's less of an issue but there is some delays in Dublin. In those cases it's basically a system of book the appointment and if the ranger can't fix it at your house then there's usually a wait for an appointment.

Cyrus

https://www.boards.ie/discussion/comment/123495367#Comment_123495367

They were always getting cars in June though, that isnt news and they were always going to push people to take them, in the other posters case the mistake they had made was telling him July/August. As for customer service ive had a much better experience with tesla than the last time i was trying in vain to buy an audi for almost twice as much, it was so bad i had to defect to another audi dealership down the country who were night and day. If anyone thinks its any better out there they will be pretty disappointed.

MojoMaker

You'd be better off in an ID4/Enyaq I reckon @Duplex140

josip

https://www.boards.ie/discussion/comment/123495367#Comment_123495367

There's nothing to defend. It's like someone books a flight with RyanAir/Aer Lingus and then complains about having to pay for the food on board and that it's not complimentary.

As regards spending €50k on a car and expectations around customer service not being met. That might be valid if the customer service was below the norm for that particular car brand. In this case, it's not. It's perfectly normal for Tesla. With Tesla, you are paying for the car, not the customer service.

There are aspects of the delivery process that are not as good as European manufacturers because up to now Tesla had 1 shipment per quarter from China. But anyone doing even a modicum of research will know that Tesla do not build to order unlike other manufacturers. And they will also know that Tesla globally are quarter-focused like many other industries. Yes, this is at odds with the Irish registration dates. You can play end of quarter chicken with Tesla and many do successfully, securing a discounted car from inventory in the final days before the end of quarter.

If you're spending €50k on a car and expect Tesla to change the way they do business; that doesn't reflect on Tesla. That indicates an insufficient amount of research done prior to purchase. There are other brands that provide better customer service for the same price. But less car.

MojoMaker

Like an Enyaq.

Duplex140

They haven't taken my vin off me, so they've failed to shift it onto the next sucker. Yet they still won't simply put a hold on it for a week to give their customer what they want.

All conjecture of course, as there is currently no communication taking place. This is after they were in constant contact via phone and email while they were trying to secure a June sale.

So I don't agree they have a process set in stone and no customer service. It's just that the flexibility is only there when it benefits them, not the customer.

As for the Enyaq, its a bloody fantastic car. Now I know people are just being salty when I hear that! It doesn't do 0-60 in 4 seconds, but i don't need that. Nobody does.

I'll let you all know the outcome. My story seems to have hit a nerve or struck a.chord depending on who you are.

Ir3

https://www.boards.ie/discussion/comment/123496250#Comment_123496250

Or people accept shite service so they continue to receive shite service, I for one will be voting with my feet and not buying another one. Your comparison to Ryanair is pandering to Teslas poor way of doing things and is just laughable to me. Ryanair do what they say and Tesla havent a clue, its not just the delivery service as I have no issue with that if they could at least give me a clean car with all parts attached to it, which they couldnt manage but its after that, you still have to have a level of aftercare for the product and they have none. I spent 4 hours in Sandyford yesterday and every interaction they had with someone was a disaster, wrong parts ordered in etc and a general incompetance which of course is no surprise as you experience that from the app too, and then the Ranger service is shite too, arrived to my house at 9pm on a friday night and didnt know his arse from his elbow. Honestly maybe I am unlucky but they literally can do nothing right apart from building a half decent car, after that it all falls to pieces.

Ir3

https://www.boards.ie/discussion/comment/123496040#Comment_123496040

Clearly not when the guy was told different so again defending their poor way of doing things, they should react to the market they are dealing in and deliver the cars in July, its a really simple solution.

893bet

https://www.boards.ie/discussion/comment/123496395#Comment_123496395

Yiu keep using they word “they”. As if there is an entity conspiring against you to try you take it. “They” think I am a numpty etc.

No one at Tesla is giving you a second thought like you think they are.

You are an order number.

TESLA have offered it to you in June as that suits THE FINANCIAL quarter.

You have said no. You want July.

They will try sell it June and if they don’t will come back to you as the next order number.

Ir3

https://www.boards.ie/discussion/comment/123496469#Comment_123496469

Picking up on the word They is more a reflection on you. Your Saying TESLA like its something special, its a bunch of people making poor decisions on how to run a business, they is perfectly fine.

antfin

Regardless of the rights or wrongs of how they handle delivery, it shouldn't come as a surprise to anyone as it's always been that way. You will see the same comments here and elsewhere from Irish buyers raising the same issue every June and December. They're highly unlikely to change the delivery model to suit just Irish buyers so it's always going to be a like it or lump it situation. It works out for some people that manage to cancel and reorder from inventory but for the vast majority they take delivery. Sometime if there is surplus from people refusing delivery they will offer incentives (could be a discount or usually free charging) on new orders to take delivery before Q end and shift the car that way but they don't offer the incentive if you have an existing order so it requires the order to be cancelled and a new order placed. Equally they won't force you to take delivery in June but they may shift you to the next delivery date in September.

John arse

Have a 251 M3 highland, specifically didn't want a 242 so I ordered at the start of December - got my car in February ,no problem whatsoever and some bargain @ €37k.

893bet

https://www.boards.ie/discussion/comment/123496518#Comment_123496518

I capitalised Tesla in error in one location (I didn’t on the other location on the post). And I have no idea what you are trying to insinuate lol.

The Tesla buying experience is well documented. It’s nothing personal from their end but this buyer is taking it that way.

Their financial targets are driven per quarter. Just because a tiny country splits their registrations twice in a year I think it’s hilarious that people think Tesla is going to adjust how they target sales per quarter and should be “listening to the people” or that they have “flagged this buyer as a numpty” or what ever.

Duplex140

https://www.boards.ie/discussion/comment/123496760#Comment_123496760

I'm not taking it personally. I just dont like it and as a sign of things to come, it's putting me off.

I'm the type that will always take a sales call in work and outside and will always give someone an opportunity to sell me something, if I need it.

This is a situation where I want the product and they are putting me off. It's poor. Anyone defending it simply doesn't know any better.

Ir3

https://www.boards.ie/discussion/comment/123496760#Comment_123496760

Just because its well documented doesnt mean its a good way of doing business… lots of people will order a car and never come onto a forum and they shouldnt have to.. its really simple, you make a product, you look after your customer and they in turn come back to you. Anyone who accepts Teslas way as being ok is a doormat as far i am concerned, maybe someone loves the cars so much they are willing to accept shite service and that is completely fine as thats your right but you shouldnt make it out like its ok, just call a spade a spade.

antfin

https://www.boards.ie/discussion/comment/123496860#Comment_123496860

I guess part of it comes down to cost. Some people want a premium or mid-level experience and they are willing to pay for it. This is not where Tesla is currently pitched as they are generally aiming for the cheaper end of the market. Pricing is current at the budget level for the segment of cars that are popular here. If I was ordering a Model S/X and I got the same treatment then I would not be happy but if buying a cheaper €37k-€50k car then I would generally take a different view. If they raised the price or incorporated a delivery fee of €2k then it might solve the issue and allow them to employee dedicated staff like traditional dealerships but equally the focus on deliveries reporting and reflection in the share price would likely still result in the same June/December issues but just more communication.