Cracks in wallbox pulsar plus front cover

Rusky rusky · 24-05-2022 11:42am #1

By chance had a quick look at my wallbox yesterday in daylight and found 3 big cracks on the front cover. Doesn't look too good on a charger which less than 2yo. I dont wrap the cable around the charger so most probably the sun exposure. Contacted wallbox customer service to see whether it's a warranty job (3 year warranty).

mickdw · 24-05-2022 11:50am

Are those cracks at clip positions for fixing the cover on?

Did someone abuse it when either fitting or perhaps trying to remove cover?

silver_sky · 24-05-2022 1:19pm

Almost looks like someone tried force the cover off with a screw driver or something similar.

Rusky rusky · 24-05-2022 1:42pm

https://www.boards.ie/discussion/comment/119106386#Comment_119106386

I don't think so. The unit was installed in September 2020 and there was no damage on it.

Rusky rusky · 24-05-2022 1:43pm

https://www.boards.ie/discussion/comment/119106777#Comment_119106777

The unit wasn't touched since it was installed. At least by me:)

24-05-2022 7:25pm

To me it looks like damage caused by something hitting it.

slave1 · 24-05-2022 8:06pm

Poor quality plastic housing, those cracks render the IP rating useless. That's replacement under warranty

mickdw · 24-05-2022 11:04pm

I'd say it will be a struggle with warranty unless they are all cracking like this.

Could be installer issue or got a whack.

Miscreant · 24-05-2022 11:20pm

Anything that could have caused damage to that, all the way around like in the pictures surely would also have also had to damage the pipe next to it and/or the charge cable holder too. The pipe looks "thicker" than the EVSE so would have likely taken any impact first. Unless it was hit by something long and square like the end of a fence post, I'd day it is unlikely to be physical damage.

Looks more like the plastic housing has weathered and cracked around some internal clips or other construction underneath, to me. I'd be asking for a warranty repair.

Dav010 · 24-05-2022 11:43pm

Coincidentally I have the same type of cracks on mine, thought it was from winding the lead around the box.

GalwayMan74 · 25-05-2022 7:47am

https://www.boards.ie/discussion/comment/119109919#Comment_119109919

Is yours fitted on pebbledash too ?

Dav010 · 25-05-2022 8:17am

https://www.boards.ie/discussion/comment/119110329#Comment_119110329

No, K-rend smooth plaster.

Rusky rusky · 25-05-2022 2:36pm

https://www.boards.ie/discussion/comment/119108904#Comment_119108904

I think the same. Its installed on a side of the house facing south so gets a fair bit of sun exposure throughout the day until the shadow of the neighbouring house covers it. There's def no physical damage on it. Indeed you can just about see the electronics inside which is a worry.

Rusky rusky · 25-05-2022 2:38pm

https://www.boards.ie/discussion/comment/119109919#Comment_119109919

I had a hook for cable storage so never wrapped around it. Nowadays I'm to lazy to coil the cable so just insert the plug into the holder. My guess its weathering. Have you contacted wallbox about it?

Rusky rusky · 25-05-2022 2:40pm

https://www.boards.ie/discussion/comment/119109821#Comment_119109821

Def nothing around the charger to damage it. It's facing south though so my bet is on weathering. Will see what wallbox will say about it. I have ab 15 mo ths of warranty left.

Rusky rusky · 25-05-2022 4:41pm

Just got a reply from wallbox - no mention of the damage, just gave me a link to amazon to by the cover for 17GBP and ask an electrician to install it. Nice one, wallbox. Sent them a reply, see what happens.

slave1 · 25-05-2022 5:45pm

Chancing their arm

Dav010 · 25-05-2022 6:10pm

https://www.boards.ie/discussion/comment/119112411#Comment_119112411

To be honest Rusky I had assumed I caused it so didn’t contact Wallbox, now that I see someone else has same issue, I might have them a shout.

Rusky rusky · 25-05-2022 8:29pm

https://www.boards.ie/discussion/comment/119113418#Comment_119113418

They're. They are already reconsidering and now they think it's a sun damage and since its still under warranty they now will seek supervisors approval to get a cover replacement. The question is - do I need an electrician to replace it?

Rusky rusky · 25-05-2022 8:30pm

https://www.boards.ie/discussion/comment/119113515#Comment_119113515

After a threatening email they now think its sun damage.

Dav010 · 25-05-2022 8:40pm

https://www.boards.ie/discussion/comment/119114149#Comment_119114149

WTF? Did you tell them it rains all the time here and it’s not much you making a box that can’t be used in a sunny place?

Rusky rusky · 25-05-2022 8:52pm

https://www.boards.ie/discussion/comment/119114200#Comment_119114200

Funny enough wallbox is a Spanish company with HQ in Barcelona. I know I’m in sunny cork but surely they can design smth which can withstand our sun never mind theirs.

25-05-2022 9:17pm

Looks like physical damage to me, never know who's around the house when you're not there but time will tell how mine looks like in a year or two.

mickdw · 26-05-2022 12:07am

I thought it was damage too but if we have 2 people on thread now with same defect, we can assume it's an issue with the cover.

Directing customer to Amazon to buy a new cover is laughable.

Rusky rusky · 26-05-2022 1:02pm

Ok, they changed their mind and sending me the replacement cover free of charge. Need to figure out whether I can get away with a DIY installation. Should be a direct swap.