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Attempted application for enhanced illness benefit

  • 02-12-2021 11:38am
    Registered Users Posts: 18 Seamybeag

    Hello all

    Ive been trying with no success to apply for this benefit.When I get to the part about uploading a file I'm thwarted by the message that the file name has more than 50 charachters .Ive tried uploading screenshots of a text message from hse but cant get any further.

    Any help would be appreciated


  • Registered Users Posts: 3,581 ✭✭✭ DeepBlue

    Are you using a computer or phone or tablet to fill out the form?

    Assuming that you are using a computer you can try moving the screenshot image you have to the c:\ drive of your computer. When it's there right click on in it and rename it to something short. I think that error you are getting is possibly related to where the screenshot is currently stored on your PC. The amount of characters in the filepath e.g, (C:\Users\Me\Pictures\Screenshots\HSE Screenshots\Covid Stuff\Todays Stuff\this_screenshot_is_really_important_so_dont_delete_it.jpg) could be longer than 50 characters so moving and renaming it to something like c:\scr.jpg might get you over that hurdle.

    Hope that helps.

  • Registered Users Posts: 18 Seamybeag

    Thank you Deep Blue . That was exactly what the problem was.