PureTelecom

PureIsle

What is the general opinion of the PureTelecom service?

I am considering a move to them ...... they appear to have very good prices, so if their service is good I would move to them.

€40 per month for 1Gb/s ...... do you get close to the 1Gb/s at all times?

Thank you for any info posted.

honeyjo

We switched to Pure Telecom in February. I don't test the speed but it's reliable and quick enough for our needs. No complaints

Citrus_8

I would also like to know. I wanted to move from Virgin to Pure or others, contacted, but Pure, Eir and even Sky offer only a 25Gbps speeds in my area in Lucan, Co. Dublin. So I had to stay with Virgin. Paying 69 Euro for the broadband only for up to 500Gbps speed while actually getting only 300Gbps as the maximum ever measured 1 metre away from the modem in the same room.

Ireland is crying for a better competition for mobile network and broadband services.

PureIsle

https://www.boards.ie/discussion/comment/117733871#Comment_117733871

Thanks.

Should be ok to change to them so.

Kalyke

Delete

PureIsle

getting only 300Gbps as the maximum ever measured 1 metre away from the modem in the same room

If the speed measurement was done with a wired connection capable of 1Gb/s, and is repeatable, then it is something to take up with the provider.

Else look at the hardware used as it is likely something is incapable of faster speeds.

PureIsle

getting only 300Gbps as

Why did I not spot that before?

😀 😁

sqdz

https://www.boards.ie/discussion/comment/117733875#Comment_117733875

500Gbps, you work for the NASA ? You mean Mbps not Gbps.

SleetAndSnow

Just wondering if anybody has the same experience, we got pure telecom SIRO installed last week, and it's going great except that every night around 8:45/9pm the speeds drop totally, to about 0.45mbps according to Ookla, Netflix freezes etc.

Does this happen to anybody else? The Router log shows no problems at all do I'm not sure what the problem is.

Thanks

mrnumnuts

https://www.boards.ie/discussion/comment/117882264#Comment_117882264

Yep, been having the same problem with Pure for nearly 2 weeks now. CS has been no help.

SleetAndSnow

https://www.boards.ie/discussion/comment/117882606#Comment_117882606

That's good to know it's not just us anyway, can be very frustrating. I did change the router to change IP addresses at 2-3am an hour ago so I will let you know tomorrow if that seems to help or not, I just saw it suggested on another thread!

PureIsle

Is this happening with SIRO only or also with OpenEir connections?

SleetAndSnow

https://www.boards.ie/discussion/comment/117884524#Comment_117884524

We just have SIRO. Changing the IP address to update at 2am in the morn unfortuantely didn't help, speeds dropped back to 0.50mbps again now nearly the same timeframe as yesterday

PureIsle

How long do the speed drops last?

15mins; 30 mins; 1 hour; other?

I have just signed up with Pure (OpenEIR) for end of month connection so this is now a concern for me.

alec76

https://www.boards.ie/discussion/comment/117889255#Comment_117889255

I won't be worried if you with OpenEir.

I am pretty sure it is backhaul issue, and Pure does have different for the OpenEir ( EIR's backhaul if you lucky or BTIreland if not ) .

It is Enet backhaul for SIRO if not mistaken.

SleetAndSnow

https://www.boards.ie/discussion/comment/117889255#Comment_117889255

Could be 15 mins or 45 minutes! I wouldn't worry with OpenEIR though, we had that before and no problems. Hopefully this one sorts itself out soon

Ger Roe

Just for info ... I have been with Pure for many years now. Always found the service to be reliable, only had to call customer support for settings needed to change out my modem (bought newer model) and found then very helpful for setup.

I check out all options annually and have stayed with Pure, to date.

PureIsle

Thanks guys for the reposnses.

I hope those of you on SIRO get the problem sorted soon.

swoofer

I rang Eir to cancel and move to PURE but Eir said Pure only do 500mb and I would have to return my router to eir. I saw on Bonkers ie that PURE do do the 1gb package. What make and type of router would Pure supply and can I just plug it in myself? I use my own router, an ASUS so was hoping switch would be done over the air ie no home visit required. I got an offer from EIR but I get 14 days cooling off and may still move.

PureIsle

https://www.boards.ie/discussion/comment/117895622#Comment_117895622

Pure do 1GB FTTH for €40 per month in a 12 month contract. I think €75/month after that but a new contract for 12 months would see that reduced - negotiable apparently at the time. I guess it depends on how much they want to retain customers when the contract is out.

You can elect to receive a VOIP telephone service in addition at no extra cost.

Pure provides a Fritz!Box router I am told ...... have not yet received it ....... and yes they will provide log in details if you wish to use your own router.

The above is of course what I have been told in telephone conversations with Pure as well as in email, as I am due to be connected at the end of this month.

This is a pic of the confirmation email content:

Possedion

Zero interest in retaining customer once contract is up. Former customer.

KildareP

https://www.boards.ie/discussion/comment/117898018#Comment_117898018

At €40 a month you're not profitable to them so it's not in their interests to retain you indefinitely at €40 a month.

PureIsle

https://www.boards.ie/discussion/comment/117898052#Comment_117898052

Nevertheless €40 for a year is very attractive.

If they are prepared to negotiate at the end of contract then consideration can be given to their offer, and comparison made with others available at that time.

PureIsle

Connected today

First speedtest of ~850Mb/s this morning.

Later speed tests between 450Mb/s and 600Mb/s ........ I am not satisfied with that.

Upload speed is great at ~96Mb/s consistent.

I will see how it settles over the next week or so, and maybe at different times also.

alec76

First speedtest of ~850Mb/s this morning.

Later speed tests between 450Mb/s and 600Mb/s ........ I am not satisfied with that.

Why not ? You do realise , current capacity of fiber line about 3Gbps and it is shared between up to 30 premises?

You won't get 1Gbps 24/7 unless you live in low populated area .

To get 1Gbps Guaranteed speed you have to sign for corporate package and pay probably over a €1000 a month.

Ps. What is your backhaul , EIR or BT Ireland?

Easy to find out during the speedtest.net

It will show up your ISP name and as Pure virtual provider and doesn't own nothing at all ( not even DNS servers) it will show as EIR or BT IRELAND.

If it says EIR then it is max.posible speed for your line( you won’t get any better speeds with other providers) If its shows as BT Ireland then I would probably blame them , as they cheapest backhaul available , lots other ISP using them and congestion kicks in pretty regularly.

swoofer

can you specify Eir when you switch? Or if you have Eir already will it automatically be still Eir when you switch?

alec76

https://www.boards.ie/discussion/comment/117930332#Comment_117930332

In most of the rural locations BT Ireland won’t be available, so it would be Eir. Otherwise it is BT Ireland as it is much cheaper for ISP.

NO, you can’t specify , I am afraid.

PureIsle

https://www.boards.ie/discussion/comment/117929918#Comment_117929918

Why not satisfied? Simply because I was sold a 1Gb/s download connection ..... not an 'up to 1Gb/s' connection.

While I understand there will be times when the service is put under load and speed will drop for a short time, that is not what is happening so far. I do not expect 1Gb/s 24/7 and have no idea from where you got that.

So far with the exception of the initial test, all tests I have done have been around 500MB/s.

If that is what they can reliably provide then that is what they should sell.

The backhaul is apparently BT (IP addresses too?) ..... that is a PureTelecom decision ...... the fibre is OpenEir.

If they do anything about the connection speed I will post back here.

This done at 00:50 approximately despite the time shown on the pic

https://www.speedtest.net/result/12082622365.png

alec76

Well , you could ask them to downgrade the package to 500 mbps ( you’ll loose 100 mbps upload of course) and save yourself some money OR if you REALLY NEED higher speeds ,You could switch to different ISP , only Eir will do better speeds though . No SKY , Voda , Digiweb , Airwire etc.

PureIsle

I did some more tests.

It seems the problem is not PureTelecom at all! or at least so it seems.

I was using my existing router for which I paid dearly - a Fritz!Box 7590 - and that is giving d/load speeds maxing out at ~600 Mb/s at times, and generally in the 400 to 600 range.

I temporarily used the PureTelecom supplied 7530 and immediately the speedtests were up around 900Mb/s.

The 7590 should be easily capable of 1Gb/s so at this time I have no idea what is wrong.

I have a huge number of settings for telephony and servers and so on built up over the couple of years, some of which will not transfer to the 7530 unfortunately.

I will have to figure out how best to use both ...... the 7530 for internet access and the 7590 for all the other stuff.

I am not well pleased!

alec76

They both support MESH , good few options available, at least one router could be set as satellite for Mesh ( make sure you connect them with Ethernet cable , not with the wireless backhaul)

7590 definitely support 1gigabits , no problems there , but if you start to use parental control/hardware firewall/etc its dramatically decrease performance of the router. You wouldn't notice it until 1gigabit package.

Easy to find out , do firmware settings backup , then do factory reset of 7590 and see how it is performes with out servers etc .

PureIsle

I will consider doing a backup and reset of the 7590.

I will first have to be sure that all settings and logs are retained in the backup.

I would not be happy to lose all the telephony and other settings that have been applied over the past few years.

Thanks for the suggestion.

swoofer

Can you not just access router and turn off all those settings that are restricting speeds first. Or copy over your settings to pure router. Then do a factory reset.

PureIsle

https://www.boards.ie/discussion/comment/117987852#Comment_117987852

I am unaware of any settings I have that might impact speed so cannot turn them off.

I intend to try to put the majority of the present settings onto the Pure 7530 (it won't take them all) and see if that provides better speeds.

I have to choose my time of course, so as not to interfere with SWMBO. ;)

If it works I will try a factory reset on the 7590.

JohnnyJohnJohns

Does anyone know what router Pure Telecom supply for FTTH? Looking to switch from Vodafone, happy enough with gigabox and get decent reception throughout the house.

PureIsle

https://www.boards.ie/discussion/comment/117998875#Comment_117998875

I received a Fritz!Box 7530

alec76

They used to send F2000 ( Eir’s old router,made by Huawei , pure garbage) too.

Must you send old router to Vodafone?

You could use it with Pure too ( just change username and password for PPPoE connection )

JohnnyJohnJohns

https://www.boards.ie/discussion/comment/118000408#Comment_118000408

Ya, I think I'll have to send back the VF one. I'll call them tomorrow and see which modem it is. Wife wants phone too so I'm hoping that won't force the eir modem on me!

PureIsle

https://www.boards.ie/discussion/comment/117987852#Comment_117987852

I connected my 7590 to a LAN port of the 7530 which connects to the fibre modem.

My 7590 now achieves full speed ...... around 900 Mb/s ...... and the speed tests on my LAN devices confirm this.

So it appears to me that the difficulty is with the connection negotiation between my 7590 and the provider, and not any setting I would have changed in the router itself.

I will try to get Pure to look at this, which would free up the 7530 for use as a mesh device, should the 7590 be able to connect properly.

I do not hold out much hope TBH ....... I still have not received my telephone number and settings for the phone in the router.

banie01

I use pure but utilise my own router. Initially an Asus RT-AC86u and now Rt-ax86u. I've had no issues at all with them and found their CC spot on when I was troubleshooting an issue with speed to my ONT.

1 thing to remember if you are using a router other than one supplied by Pure is that they will only troubleshoot connection to the ONT if you have an issue.

tazzzZ

https://www.boards.ie/discussion/comment/118008184#Comment_118008184

Just a thought but PPPOE connections are notorious for being single threaded (1gb will basically need a full core to itself to get full speeds) and if you have a lot of settings which use up CPU power on the 7590 then it may be effecting the throughput. By putting the 7530 in front of it, the CPU in the 7590 no longer has to process the PPPOE connection.

Another thing to look into is if the 7590 has PPPOE hardware offloading and also if its active. It is possible the 7530 comes with it already active as the ISP has set it up in advance. I'm not fully up on the models so you will have to investigate that. And its likely to be command line inputs to activate. But worth a look.

PureIsle

https://www.boards.ie/discussion/comment/118008754#Comment_118008754

I have seen nothing about hardware offloading in either device, so I expect either it is not there or not available to an admin user.

I do not have any/many settings that use CPU power ....... even the media server is disabled on the device. No Mesh presently.

Most of the settings concern telephony ..... storage of phone settings; logs of phone calls, phone books and list of connected devices etc..

Everything there would impact storage rather than CPU.

What am I missing?

All I can imagine is a communication issue between Pure and the 7590.

alec76

Why don't you do factory reset ?

You could keep guessing long time otherwise.

Could be anything , glitch of QoS , RAM leakage, CPU overload etc.etc.

PureIsle

https://www.boards.ie/discussion/comment/118019646#Comment_118019646

I know of nothing except comms between provider and router that can affect the speed in the manner it is affected ........ runs at full speed behind the provider router but not when connected directly to provider.

eiei0

Is the BT backhaul going to be an issue, I have just swapped from Voda tp Pure on 1Gb FTTH

I have noticed my ping has doubled it was alway 3ms now no matter what server I chose it's 6,

Would I be better canceling and moving to Eir??

I live in the sticks but most housed around me have FTTH

Thanks

swoofer

Will you notice a difference between 3 and 6, what is the download speed and are you trying a few different browsers. My ping is 8 or worse but I dont game so not bothered. Is the backhaul with BT now?

alec76

3ms would be extremely good pings for the person living in the sticks … I am in rural Kerry , never seen pings lower than 6 .

Are you sure you not just outside m50 ?

Anyone happen to have the PPOE details for Pure's SIRO product? Is it puretelecom@puretel.ie / broadband1 and VLAN 10?

Waesfjord

Anyone know why Pure FTTH broadband service can vary massively, using the Fritzbox router. My service has fallen off a cliff around 9:30pm tonight, has happened two nights in a row now. I'm on a 500Mb package. A completed a few speed test this evening, crap download speeds of 3-5Mbps, upload always pretty strong 25+Mbps, ping varies, from 11ms up to 250ms (not a typo). No two speed tests are the same, ping varying massively, d/s speeds anywhere between 2 to 12MBps before bounces back after a period. Tonight, just like last night, it jumped back after about 40mins, ping down to 6ms, laptop speed back to 70+Mbps.

Issue not laptop as seeing issues streaming on tv etc also.

PureIsle

Using the router provided by Pure I am not having difficulties with the d/load speeds.

Tried tonight 22:20 and it hit 900 during the test.

https://www.speedtest.net/result/12264459172

Using my own Fritzbox the download speed varied considerably.

https://www.boards.ie/discussion/comment/118076627#Comment_118076627

To answer my own question, the details are puretelecom@puretel.ie / Broadband1 and VLAN 10

Capital B in Broadband1