FedEx

H_Lime

Good luck with trying to sort this. It's a physical impossibility to speak to anyone in fedex and the letters and threats will just keep coming till you pay/or don't.

Intrestingly if you pay you may still get the letters and then have to jump through many hoops and holes in their accounts system to prove this.

SandStone

Yes, I'll probably just pay it to avoid the hassle. I usually avoid FedEx and UPS like the plague due to their excessive fees to the receiver, but I thought I might avoid that this time since the tax was prepaid. But even out of academic interest, I'd like to know if this fee is justified in law.

whiterebel

You need to contact the sender and get them to sort it out with Fedex. They have paid Fedex and the contract is between them and Fedex.

whiterebel

How much is the disbursement fee?

H_Lime

As luck would have it I paid customs and "fees" from fedex this morn. I'll give them one thing, they're fast. Ordered 27th Nov (Japan) and will be delivered tomo morning.

SandStone

https://www.boards.ie/discussion/comment/122911329#Comment_122911329

About €6. Prepaid VAT was $15.

I have been double-charged VAT from Ebay and then An Post.

Just pay Fedex and claim it back from Ebay. They won't refund admin fees but will give back the VAT.

It's much easier when the transaction exceeds €150 - you don't pay VAT upfront so no risk of having to pay twice.

Taiyuanren

https://www.boards.ie/discussion/comment/122910891#Comment_122910891

Hi mate, same situation here… ordered on eBay from Japan by FedEx.. May I know how much FedEx charged you? Do they charge all fees including VAT + custom duties + any handling fees? Thanks.

sky is the limit

so I bought a guitar from the USA , fully aware there will be duty and VAT to be paid .. yesterday I received a bill from fedex telling me I had to pay 173 euro . That’s fine . Now the problem. They say I can pay by card over the phone but all you get is an automated response directing you to their website. When you go on the website however they require an invoice number . After eventuality ( 30 minutes ) I got a live chat agent who tells me they “ should call” me within 4 business hours ( no call and it’s over four hours now ) . I got back into their pointless Irish number and just kept saying “ agent “ in response to their bots questions . Finally I get to speak to a human … I expected she would take the payment but no ! Why would they tell me to ring a number to make a payment when you cannot make a bloody payment? ? She told me someone will send me a link in the next four business hours .. you guessed it . NOTHING . In the meantime my guitar will attract costs of over 50 euro per day if duty isn’t paid ( chance would be a fine thing !)as it is in the holding area , I mean cmon how ridiculous of a company is this I just want my bloody guitar delivered! I rang again and was told that they cannot calculate the charges properly unless they have an invoice from customs .. so they cannot send me a link until they get it . What the actual F like ?? Has anyone been through this ? I’m going out of my mind with the frustration and sheer incompetence of it all !

Allinall

Sounds like whoever you bought the guitar from didn’t send the correct paperwork.

Not really Fed Exs fault.

You need to get back on to the seller and get them to send an invoice that will be acceptable to customs.

whiterebel

Unless they have changed their system, they will deliver and send a request for payment later. As Allinall suggests above, get on to your supplier and ask them to send an invoice. They may have only got a value electronically which allowed them to do a customs entry.

sky is the limit

the sender has provided an invoice it’s numbered 12459 .

sky is the limit

I have 4 pages of information from him and from fedex .

sky is the limit

Editing

sky is the limit

invoice

sky is the limit

letter from FedEx

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