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EirCom Data Retention Policy

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  • 27-10-2020 7:07pm
    #1
    Rahul Kumar
    Registered Users Posts: 2 ✭


    Hi,

    I am a old eircom user and my account was closed in 2017 and looking for a old bill from year 2017, tried contacting the eircom support team but no help. I would assume that, as per the data retention policy they should have kept all the details for at least 10 years. Can someone help me out here.
    Tagged:


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    #2
    Dav010
    Registered Users Posts: 14,231 ✭✭✭✭Dav010


    Rahul Kumar wrote: »
    Hi,

    I am a old eircom user and my account was closed in 2017 and looking for a old bill from year 2017, tried contacting the eircom support team but no help. I would assume that, as per the data retention policy they should have kept all the details for at least 10 years. Can someone help me out here.

    Is a bill considered personal data, and where did you get the 10 year period from? There must be a justification for retaining your personal data, if you closed your account 3 years ago, it would be difficult to justify retaining your info I’d imagine.


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    #3
    GerardKeating
    Registered Users Posts: 7,560 ✭✭✭GerardKeating


    Dav010 wrote: »
    Is a bill considered personal data, and where did you get the 10 year period from? There must be a justification for retaining your personal data, if you closed your account 3 years ago, it would be difficult to justify retaining your info I’d imagine.

    I would assume they would retain it for at least six years, in case of any disputes.


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