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  • Registered Users Posts: 4,610 ✭✭✭ The Continental Op

    What went wrong with the item and what info do Amazon want?

    Wake me up when it's all over.

  • Registered Users Posts: 15,543 ✭✭✭✭ Discodog

    Now turns out that they have it. But another problem has occurred. When agreeing the return I told Amazon that I wanted the refund as a gift card because my original payment method no longer existed - it was a 3 Money card. But Amazon have ignored this & tried to credit the card. They refuse to understand that the account no longer exists.

  • Registered Users Posts: 1,632 ✭✭✭ mp3ireland2

    Has anybody gotten a VAT receipt for an item sold by a third party and delivered through Amazon?

    The recipt on the order shows no VAT, as no UK VAT charged. In the transaction it mentions "import fees deposit" which was paid and I got a refund of a couple of pence.

    In order to claim VAT for my company I need the VAT details though. An post didn't have any record of payment being required so Amazon obviously paid directly.

    I was on the phone to customer service this morning and took a while to get them to understand what I wanted, it's now gone to a different department and I should get something within 48 hours I'm told. I'm far from convinced though. Maybe somebody has done this before and could share what to ask for and who to ask?

  • Registered Users Posts: 516 ✭✭✭ Kerry25x

    Ordered a phone last night but when I got the confirmation email it said:

    "We'll notify you via e-mail when we have an estimated delivery date for this item."

    Any idea how long this usually takes? There was no warning that the phone wasn't in stock before buying and I really need it in the next couple weeks.

  • Registered Users Posts: 4,610 ✭✭✭ The Continental Op

    Anytime from days to months. Try a test buy with a UK address and see if that gives you an actual date. For some reason you get that msg when Amazon don't want to send stuff to Ireland from a specific warehouse but will send to the UK. If you can get a delivery date with a UK address it means there is stock but they are messing you around. Happened to me a few times and then its been months before they delivered but most of that time you get that message Amazon get back within a week to say the item has been dispatched.

    Wake me up when it's all over.

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  • Registered Users Posts: 516 ✭✭✭ Kerry25x

    Thanks for the reply! I tried a UK address and it said delivery by tomorrow. How annoying. I'm going to message customer service, not that I'm too hopeful it will speed anything up.

  • Registered Users Posts: 4,610 ✭✭✭ The Continental Op

    Good luck and don't give up. If you have Prime then I would go on about what's the point of having Prime when its no benefit and that Amazon are treating its Prime customers in Ireland as second class customers.

    When they say they will contact the warehouse that means nothing will happen so tell them thats not good enough. You may end up talking to multiple reps if you use the chat (5 in one session is my record) but just keep at it.

    This has happened to me with two items that were really good bargains. I'd suggest that Amazon are stringing us along as with a 2-3 month wait most people cancel the order. Only good thing is they don't take (reserve) any money until the goods are dispatched. Check your bank and if Amazon have put a hold on the relevant amount of cash then there's more ammo to get on to them to get them to send the item.

    Wake me up when it's all over.

  • Registered Users Posts: 516 ✭✭✭ Kerry25x

    I spoke to them before seeing your reply and I think I went far too easy now.... They told me it was a problem with the dispatch centre first but once I pointed out that they're doing next day delivery for UK customers on the same item she came back and said they would investigate and that someone will contact me within 3 days. I'll give them the 3 days now and then go back more persistent.

    They haven't held the money in my account but that's almost more annoying because now I have to make sure to keep enough money in there to cover it whenever they decide to take payment. I used my Revolut card and I normally just throw my spending money for the week in there.

    It is a really good bargain on a Pixel Pro 6, it's at least €200 more expensive everywhere else I've checked.

  • Registered Users Posts: 4,989 ✭✭✭ Yggr of Asgard

    Are you trying this with the £548.00 or the £449.00 offer? The £548.00 shows as prime next Thursday for me, while the £449.00 does not give me any forecast, in fact it just says, "prime delivery".

    As to revolut you could move the appropriate amount into the £ now so that you don't need to worry about the exchange rate and pay more (but if it goes down you also won't get any savings).

    All the way cheaper ones are not sold from Amazon (as far as I can see) and have a "can not be delivered to your location" on it.

  • Registered Users Posts: 516 ✭✭✭ Kerry25x

    Yeah it's the £449 one, it shows dispatched from Amazon and sold by Amazon on the listing for me but you're right that it just says prime delivery.

    The other £548 one you mentioned is sold by a third party retailer Only Branded co UK. Other than that the only difference I can see between the two listings is the colour (and the delivery date). I'd rather not pay an extra £100 when the other deal is there. It was the price that swayed me towards choosing this phone.

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  • Registered Users Posts: 2,612 ✭✭✭ Panda

    If I have a gift card but I want to buy something on instead is that possible? If so, how is it done?

  • Registered Users Posts: 8,061 ✭✭✭ Jim_Hodge

  • Registered Users Posts: 305 ✭✭ waylander2002

    Amazon new delivery service was great delivered on sat and suns etc but for last few months everything is anpost, has something changed? I'm a bit in countryside wonder is this reason? Anyone else not getting Amazon vans but back to anpost?

  • Registered Users Posts: 4,989 ✭✭✭ Yggr of Asgard

    I am getting a mix of the two with no visible logic.

    An order I did this week got split up into two deliveries, one via AnPost (which now for some reason is stuck in Dublin) and one via Amazon own delivery service.

    An order yesterday is now Amazon for tomorrow.

    I think it depends on the warehouse that the goods are coming from, the estimated delivery day (as only Amazon delivers Sundays) and I also notice that most of the liquids are coming via AnPost.

    But besides that, only Amazon Computer knows what is getting what.

  • Registered Users Posts: 4,989 ✭✭✭ Yggr of Asgard

    Is anybody else having Amazon parcels via AnPost stuck in Dublin since February 8 (Wednesday)?

    I first got a mail telling me there will be a 1-2 delay but it's still in Dublin and now the tracker on Amazon tells me that I should come back tommorrow for a refund.

    Just wondering if it's only me or if there was a problem with the container.

  • Registered Users Posts: 47 Xuro

    I used Amazon eGift Cards on my Amazon account to order an OLED, and one of their customer service representatives assured me that it could be delivered to my address in Ireland. The sale is done and fulfilled by Amazon.

    One week later, the order was cancelled due to Amazon's inability to fulfill the shipment. Customer service told me I could order it again, as it was due to an applied price reduction that was not available anymore, and the new order should be delivered this time. I'm now stuck with funds on my Amazon Gift Card credit that I can't use anywhere else and can't get the gift funds transferred to my bank account.

    Did anyone actually successfully order an Amazon TV after Brexit, and how does it work?

    I am told that they are looking to find a 3rd party shipment company to fulfill the shipment, and that it might or might not ship some day, the ETA will be available when they find one.

  • Registered Users Posts: 3,248 ✭✭✭ VG31

    I've noticed the same this year. Most Amazon UK deliveries Monday to Friday are An Post. Saturday and Sunday deliveries are by Amazon. I live in North Dublin.

    90%+ of my Amazon orders last year were delivered by Amazon.

    Most annoyingly, all orders from have been sent by An Post which means they take longer. Mainly because they don't deliver at the weekend.

  • Registered Users Posts: 3,393 ✭✭✭ horse7

    I bought a car charger from Amazon UK total basket charge £229, however DPD contacted me to pay 70€ taxes before the item was delivered to me, I thought once I paid Amazon UK that everything was paid for?

  • Registered Users Posts: 4,989 ✭✭✭ Yggr of Asgard

    Amazon Delivery is really annoying at this time.

    I have 1 parcel via AnPost stuck in Dublin with them telling me I can get a refund but the prices of all items in it went up, so re-ordering is now more expensive.

    Today I was expecting four parcels via Amazon Prime and only one showed up, the other three are lost somewhere in the irish sea as they have not gotten into Ireland and CS is telling me that hopefully I get them tomorrow, otherwise I can ask for a refund in 3 days.

    2 weeks ago, they also lost two parcels in the irish sea, this is getting annoying.

  • Moderators, Business & Finance Moderators Posts: 14,151 Mod ✭✭✭✭ whiterebel

    Sold and dispatched by Amazon should be sent with customs paid. If its 3rd party sellers though, there is no guarantee.

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  • Registered Users Posts: 8,061 ✭✭✭ Jim_Hodge

  • Registered Users Posts: 9,429 ✭✭✭ Caranica

    My subscribe and save stuff arrived on schedule on Friday via An Post. Arrived in Ireland on Wednesday night.

  • Registered Users Posts: 4,989 ✭✭✭ Yggr of Asgard

    Just me than, well Refunds coming and maybe I can get CS to give me a free prime month for my trouble.

  • Moderators, Regional North West Moderators Posts: 43,869 Mod ✭✭✭✭ muffler

    I thought I read somewhere that items over €150 in value would incur additional import charges.

  • Registered Users Posts: 4,989 ✭✭✭ Yggr of Asgard

    Yes, and you are shown this in the checkout process in the order summary.

    It will give you the items without UK VAT and Import Fees Deposit with VAT/Duty to make up the total amount payable.

    So, a UK item with no Duty for 195£ will now cost you 162.50£ plus 37.38£ for a total of £199.88!

    And similarly, if the goods require Custom Duty, then those would be added to the Import Fees Deposit and charged during checkout. Now most common goods on Amazon don't attract Duty but then Amazon will show you it and charge it as Deposit.

    So, if during the checkout Horse7 paid an import fee deposit then no additional charge should be, but if the goods are for example from Marketplace and no Import Fee Deposit was paid (or the wrong) then a charge would occur.

  • Registered Users Posts: 8,061 ✭✭✭ Jim_Hodge

    That's why I asked if it was fulfilled by Amazon. He needs to confirm if Irish VAT was applied at checkout and who dispatched it.

  • Registered Users Posts: 6 kraken1983

    Hi everyone. I moved to Ireland (Dublin) a few years ago from Italy and since then I always hope that the service will improve sooner or later, but it hasn't.

    I have been waiting for ages to see faster deliveries with the new warehouse built on Irish soil, but apparently that didn't change things much. Still some type of items are not available here (e.g power banks/alcool) and the variety of items in general is very limited (compared for example to the shop). Also UK shop does not seems stocked as much as the other european counterparts.

    For example in italy without a Prime membership you can tipically expect your items to be delivered after 48 hrs (50% of times they will arrive the day after). If you have Prime you can see loads of articles available for same day delivery (only in the major 15 cities) and most items will be delivered the day after.

    The service is very quick also in relation to returning goods (no need to go to the post office, a courier will always come to your place to collect your returned item).

    Do you think the situation is gonna be better soon here? Maybe the warehouse here didn't really open yet? Will the service get better once we will have a .ie website here?

    Cheers! :)

  • Registered Users Posts: 38,483 ✭✭✭✭ ohnonotgmail

    Don’t expect a .ie website any time soon. Next day delivery for prime members is a possibility but I can’t see same delivery even for Dublin. Most items are 2 day delivery for me with prime

  • Registered Users Posts: 9,429 ✭✭✭ Caranica

    I've had several next day deliveries in Dublin in the last two months.

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  • Registered Users Posts: 4,989 ✭✭✭ Yggr of Asgard

    I had several next day deliveries in Cork too.

    Mostly for Amazon own brand products, but a few others too.

    No idea what they actualy store in that warehouse but it's getting more and more Prime Next Day in my searches.