Amazon

d51984

Got a driver from Derry today. Nice chap. He said they come down for a week to help out until Greenouge depos fully operational.

Im only ordering stuff with 2 day prime, your guarenteed it in one or two days.

SPDUB

H3llR4iser wrote: »

Just check your deliveries if you haven't received anything in a while - the system they use uses Bing maps and some areas of Dublin are either mislabelled and / or not recognized at all. Had two separate parcels attempted to deliver today in Clonee, which is some 20km away from where I am. Asked Amazon CS to call me, they called from the UK and it took forever (3 separate calls!) to make them understand that it wasn't the ADDRESS to be wrong, it was where their system thought the address would be that was the issue.

Ended up having to send the last girl I spoke to GPS coordinates - only to hear her going "oh dear, it's THAT far away from where we had it marked?"

They said it's been corrected now...expect delivery tomorrow...we'll see!

That explains why the didn't go to a newly built area with a packet but to a slightly similar old address in a case I heard about .

tadgho

Is there any way of contacting Amazon and talking to someone regarding an order that hasn't been dispatched after a week? Their chat online with a bot is annoying!! Is phone or email an option or effective in getting hold of them?!

Enrico Palazzo

tadgho wrote: »

Is there any way of contacting Amazon and talking to someone regarding an order that hasn't been dispatched after a week? Their chat online with a bot is annoying!! Is phone or email an option or effective in getting hold of them?!

Type: "talk to a human"in the chat and it will connect you to a real person.

Sheep Shagger

Enrico Palazzo wrote: »

Type: "talk to a human"in the chat and it will connect you to a real person.

Always works for me.

um7y1h83ge06nx

I don't know why I'm so unlucky but I'm finding Amazon delivery times to be getting worse, even with a Prime trial active. It's typically taking a week to dispatch and then delivery is slow. And this is for items sold and dispatched by Amazon.

Bought an Alexa item on Friday and delivery estimate is December 10th! At this rate I'll have to cutoff ordering from Amazon in the next week to ensure Christmas delivery.

I live about 15 minutes from Limerick and 10 minutes from an industrial estate that has depots for several of the main courier companies so not very remote.

I'm noticing it more recently with an increase in online ordering, we have found Next and M&M Direct to be the fastest.

errlloyd

Does anyone else find Amazon delivery totally all over the place?

Here is a delivery I was waiting on today. At one stage it was directly outside my apartment and only three stops away, I could see the van from the window. Then it started mysteriously driving away. Now (an hour later) it is a different part of the city.

H3llR4iser

SPDUB wrote: »

That explains why the didn't go to a newly built area with a packet but to a slightly similar old address in a case I heard about .

Long story short, this is basically yet another "automation failure" - looks like the parcels get assigned a route based on an address lookup on a logistics platform, which in turn used Bing Maps; Which in turn...seems to sometimes try to resolve addresses it doesn't know as something that "looks similar" (!).

From thereon, nobody essentially checks what is going where until the driver is made to look like a tit for trying to deliver a package intended for somebody in Lucan...to a similarly named street in Lusk.

It will take manual action from Amazon to correctly locate your address on the system - I got my packages in the end, one Friday night the other on Saturday afternoon, after they moved the "pin" for my address.

(ps. the driver I spoke to on Friday also told me THEY are also trying to help by pointing out where the addresses are when they find themselves handling these misdirected deliveries).

Enrico Palazzo

Just got the next day delivery enabled for my account (area?) too. I wish though they would turn on optional delivery consolidation, as already available in the UK (Amazon Delivery Day). I have recently ordered multiple, mostly small items and most of them were dispatched in separate packages (even if a part of the same order), which even if delivered on the same day, often end up in different vans from my experience so far. I would not mind waiting a bit longer for some of those orders if they were to be delivered all together, as an option.

ED E

£8 item, free One-Day. Lets see if it comes tomorrow.

sdanseo

Enrico Palazzo wrote: »

An attempt to sway more customers into using their lousy currency conversion.

It's actually not that bad at all. I played around with it a few times on recent purchases and when you factor in the bank charge for paying in GBP the difference is only a fraction of 1% especially once you go over €254 (minimum charge being €2.54).

There's no way around the ~1.5% cost of a foreign currency using a mainstream card.

Looking at it today, it would actually slightly benefit to pay in Euro:

For example
https://smile.amazon.co.uk/LG-43UN71006LB-Freeview-Freesat-built/dp/B0853M2SXL/ref=sr_1_4?dchild=1&keywords=43+tv&qid=1606155601&sr=8-4

With Irish VAT £321.65 or €369.15 rate 1.14767

If you use XE.com £321.65 is €361.57 straight conversion

If I paid in Sterling:

Amount at Mastercard rate €362.75
Cross-border handling fee €8.16
Total transaction amount €370.91

Revolut FX conversion is "free" but for sure their rate would not be as good as XE either.

Edit: Revolut's rate is extremely good, within 0.01 of XE.
0.5% fee above $1k or equivalent.

Enrico Palazzo

Go to the payment screen and check the total price there.

szakul59

Yesterday i cancelled my prime membership. The dispatch was usually done in a day or two, but the delivery was taking about a week...

errlloyd

Enrico Palazzo wrote: »

Just got the next day delivery enabled for my account (area?) too.

Is this just at random? How did you know?

Enrico Palazzo

errlloyd wrote: »

Is this just at random? How did you know?

I had several product pages open, all with the usual 2 day delivery and they all changed to 1 day delivery on page refresh. That shipping option is not offered for every product sold by Amazon, but I presume it will remain available most of the time e.g. for the Fire tablet, so you can use its page to test https://www.amazon.co.uk/dp/B07WDF13WC

Charles Babbage

Enrico Palazzo wrote: »

Just got the next day delivery enabled for my account (area?) too. I wish though they would turn on optional delivery consolidation, as already available in the UK (Amazon Delivery Day). I have recently ordered multiple, mostly small items and most of them were dispatched in separate packages (even if a part of the same order), which even if delivered on the same day, often end up in different vans from my experience so far. I would not mind waiting a bit longer for some of those orders if they were to be delivered all together, as an option.

Absolutely, I'd happily wait for a day to have one delivery rather than two.

errlloyd

Enrico Palazzo wrote: »

I had several product pages open, all with the usual 2 day delivery and they all changed to 1 day delivery on page refresh. That shipping option is not offered for every product sold by Amazon, but I presume it will remain available most of the time e.g. for the Fire tablet, so you can use its page to test https://www.amazon.co.uk/dp/B07WDF13WC

Turns out I have it too!

Hurrache

errlloyd wrote: »

Does anyone else find Amazon delivery totally all over the place?

Here is a delivery I was waiting on today. At one stage it was directly outside my apartment and only three stops away, I could see the van from the window. Then it started mysteriously driving away. Now (an hour later) it is a different part of the city.

Absolutely. Not sure if it was this thread or another but I've posted about this after noticing it a few times. Drivers are close enough to my house at various points of the day and then go way out to another part of the city before returning.

The most recent, and bizarre one, was two items as part of the same order, they were split up, but they were due for delivery the same day. The second delivery actually caught up with the first and both drivers were in my estate at the same time. They arrived to my door within minutes of each other, we put a bet on here in the house when we saw them on the tracker as to which would arrive first.

I had thought maybe because one was a box, the other a small envelope and they may have the bigger stuff in a van, the smaller in a car, but they both arrived in Transits. Their logistics are a bit mad.

I wonder if the 1 day delivery is either with Amazon's own products, or stuff they know sells well so they keep stock within Dublin. Stuff I ordered today has a 2 day window, but the Fire is next day.

I have another order going to Parcel Motel, seems like a bit of Russian roulette these days, but it was despatched the day after ordering, due to arrive the next day.

The Continental Op

I'm hoping things are improving the jump from Saint Helens to Dublin had been taking up to a week now thats down to three hours. Might just have been the last package into a whatever containers they use and the first out.

3:33 PM Parcel arrived at a carrier facility DUBLIN PARCEL HUB,

12:34 AM Package departed an Amazon facility Saint Helens, Merseyside GB

VG31

The Continental Op wrote: »

I'm hoping things are improving the jump from Saint Helens to Dublin had been taking up to a week now thats down to three hours. Might just have been the last package into a whatever containers they use and the first out.

3:33 PM Parcel arrived at a carrier facility DUBLIN PARCEL HUB,

12:34 AM Package departed an Amazon facility Saint Helens, Merseyside GB

Is that not 15 hours? St Helens to Dublin is 5 hours minimum by road/ferry.

The Continental Op

VG31 wrote: »

Is that not 15 hours? St Helens to Dublin is 5 hours minimum by road/ferry.

Sorry your right not thinking straight. I'd looked a couple of hours earlier an nothing so just didn't look at the AM PM

ED E

ED E wrote: »

£8 item, free One-Day. Lets see if it comes tomorrow.

Just over 24hrs.

Landed in Greenogue at 8AM, out the door at 11. Delivered now.

Sheep Shagger

Amazon doco on ch4 now...

Hurrache

How do Amazon manage deliveries to Parcel Motel up north, are they done in a batch? I got the payment deducted by Parcel Motel today, which I expected, but the package is not yet marked as out for delivery, never mind delivered, by Amazon so I figure they handle manage them differently than they do with private deliveries.

VG31

Hurrache wrote: »

How do Amazon manage deliveries to Parcel Motel up north, are they done in a batch? I got the payment deducted by Parcel Motel today, which I expected, but the package is not yet marked as out for delivery, never mind delivered, by Amazon so I figure they handle manage them differently than they do with private deliveries.

I've often been charged by PM before Amazon have it marked as delivered as well. It usually shows as out for delivery a minute before it's marked as delivered.

shawki

the other Amazons can be handy sometimes. I picked up a camera off amazon.de this week.

Amazon.de €1,009
Amazon.co.uk €1,175
B&M Shop BF Sale €1,266

I found it by using the below to search all 6 europe amazon sites at once

http://euzon.eu/

schmoo2k

Upgraded to Amazon Prime (free 30day trial) + Completed my Xmas shopping this morning - all deliveries guaranteed to arrive by Dec 4 - wish me luck!!!

delly

Here's an interesting one, I'm based outside of Dublin and placed an order early Thursday morning. I just got a notification that it is now in An Post Dublin Parcel Hub. The tracking on Amazon has no originating Amazon warehouse in the UK, so can only assume it has come out of the Dublin depot. If so, it would mean a further expansion of the Dublin service.

JackieChang

"This item cannot be shipped to your selected delivery location. Please choose a different delivery location."

Any idea why so many items don't ship to Ireland? It's just a feckin laptop stand I'm looking for. A light & cheap piece of plastic.

The Continental Op

JackieChang wrote: »

"This item cannot be shipped to your selected delivery location. Please choose a different delivery location."

Any idea why so many items don't ship to Ireland? It's just a feckin laptop stand I'm looking for. A light & cheap piece of plastic.

Is that an item that is Dispatched from and sold by Amazon? If they are only acting as the middle men in the deal then I think the actual suppliers sometime limit delivery to Ireland as it costs to much for free delivery.

JackieChang

The Continental Op wrote: »

Is that an item that is Dispatched from and sold by Amazon? If they are only acting as the middle men in the deal then I think the actual suppliers sometime limit delivery to Ireland as it costs to much for free delivery.

It's fulfilled by Amazon.

Ok, free postage to Ireland might be costly for them.

But why totally ban the whole country from buying it? Can they not just charge us for postage?

The Continental Op

JackieChang wrote: »

It's fulfilled by Amazon.

Ok, free postage to Ireland might be costly for them.

But why totally ban the whole country from buying it? Can they not just charge us for postage?

Amazons systems are very strange. I am led to believe it takes a massive amount of effort just to get mistakes in listings altered even for the seller so I can see retailers taking the easy option in these sort of cases.

JackieChang

I want to get a thermometer to measure room temperature. It's pretty cheap and possibly crap, so I want to order two and compare them.

If they both differ, that means they're rubbish I'm going to send them both back. If they both read the same I'm going to send one back.

Can I just return one for whatever reason and they pay postage for me?

whiterebel

According to their T&Cs they will pay for returns on faulty /missing/damaged and certain jewellery/watches. If its a change of mind they can tell you to pay. Check their returns conditions

Pen Rua

Lead times on Amazon seem to have jumped considerably.

I ordered 5 items, with free delivery promising them by Mon, Dec 14 - two weeks.

I went ahead and paid for shipping (£6), with a revised promised date of before Sat, 12 Dec. These are Christmas gifts, and I've experienced some serious delays with Amazon so didn't mind the extra, which should hopefully cut off a couple of days.

Hurrache

Might be what you're ordering? Everything I ordered the last few weeks arrived within 2-3 days, one next day, when delivered by Amazon.

Sheep Shagger

Ordered 3 things yesterday, arrived about 7pm this evening.

Ordered something now and says it will be here Tuesday

Yggr of Asgard

Ordered something from amazon.de as it was 15€ cheaper and had 1 week less delivery forecast than co.uk on Friday.

Did choose "premium long-distance delivery" as option to guarantee delivery today, co.uk said earliest was 07 December.

First scan was in Rochester, Medway GB yesterday, so clearly, it's not even coming from Germany, but from their UK warehouse.

15€ and 1 week saved.

VG31

Yggr of Asgard wrote: »

First scan was in Rochester, Medway GB yesterday, so clearly, it's not even coming from Germany, but from their UK warehouse.

Rochester is one of their import parcel centres so it likely is coming from Germany. There often isn't any tracking scans before reaching the UK.

ED E

^ This.

If you check the packing slip you'll often see an item has come from say Poland but it doesnt track online until it reaches the dispatch point - UK FC, DIS1 in Dublin or the AnPost parcel hub.

RoYoBo

I bought a few things in the BF sale as Xmas gifts, including an Echo Dot. Estimates for delivery at the time (checkout) were early December. Now showing up as January 2nd! :mad: Not sure if I should cancel the order now and choose something else/somewhere else.

Away With The Fairies

Made an order middle of last week. And estimated shipping is next week on the 9th.

Normally it would take a few days to ship out, and once it's shipped, a few days more. I'd thought I might have it at this weekend at the latest but that doesn't seem to be the case.

Has Amazon been delaying shipping for Irish customers?

Kintarō Hattori

If anything I've been finding that items have been coming quicker than the estimated delivery window.

Kintarō Hattori

JackieChang wrote: »

It's fulfilled by Amazon.

Ok, free postage to Ireland might be costly for them.

But why totally ban the whole country from buying it? Can they not just charge us for postage?

Postage is bizarre sometimes. Just for amusement I decided I'd buy some confectionary, something I've never bought before. How on earth can they afford to sell a can of Pringles for £1.26 shipped. Yet you can't get plenty of higher priced items such as the poster on the other page highlighted.

Dublin based with Prime.

Enrico Palazzo

It would be useful to add where approx you are located and what shipping you chose. I'm Dublin with prime membership and orders are dispatched and delivered promptly - I get most items 2 days after I place an order. I suppose you have no prime and ordered with a free delivery? Before I got prime some years ago my free delivery qualifying orders also started taking two weeks on average.

Technocentral

Map appeared 1 hour ago saying 4 stops away, hasn't updated since then, stops are a meaningless measure of time imo.

Technocentral

Still no update, what's the point!!

Enrico Palazzo

I have stopped following that tracking, it was a waste of time. The 2-hour delivery window notification that some other couriers send is way more useful.

Technocentral

Enrico Palazzo wrote: »

I have stopped following that tracking, it was a waste of time. The 2-hour delivery window notification that some other couriers send is way more useful.

Yeah, seems like it's tokenist at best.

Nobotty

Mixed bag with amazon here
Currently have 2 items due
One has not been dispatched, ordered 2 weeks ago
I've rang them twice about that or rather they called me back
They said the item is in stock but they are trying to source a source nearest to me

Ever hear that excuse before??

2nd item has been in the Dublin parcel hub since wenesday night
Rang an post and they said it was last scanned as set for delivery to my local post depot and they are so busy that its probably sitting on a pallet waiting its turn to be offloaded for transport to there and that's why there been no scan since last wenesday
Seriously?
It was ordered over 2 weeks ago