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  • Registered Users Posts: 227 ✭✭ EarWig


    I don't think Amazon do such a bad job managing the BS. Driver fraud, customer fraud.....the problems must be endless.

    If they refused or made a refund difficult then that would be another matter.

    I've got to the point that I'm reluctant to place an order because I can't face the delivery headaches. The optimist in me says it's an evolving situation and eventually we'll end up with a process that is seamless. The pessimist in me worries that they'll put so many competitors out of business that they won't feel the need to get better.



  • Registered Users Posts: 3,639 ✭✭✭ The Continental Op


    Do you have Prime? We went from disastrous deliveries with "Fastway" and some very cheap first leg carriers before we had Prime to An Post for nearly all of it once we had Prime. An Post for us is very reliable although I know the same for everyone.

    Wake me up when it's all over.



  • Registered Users Posts: 2 rataosinho


    so lads, no more shopping using business account on amazon uk, isn't it?


    i went to the costumer service chat and requested the refund for my item that has been unable to be delivered and the refund for the business service which i paid 100£ for a year and turned out useless after this hecking changing of policy



  • Registered Users Posts: 230 ✭✭ walterking


    I ordered 4 x tripods from Amazon.de on Tuesday afternoon - it was delivered Wednesday by Amazon themselves.

    I'm thinking that some stock is already in the Dublin warehouse.



  • Registered Users Posts: 79 ✭✭ pnott


    It seems that the Dublin warehouse is shipping some items. I have noticed some items have next day delivery now. I ordered an Xbox expansion card and it seems to have shipped from Dublin. Still had to pay €40 import fees upfront but Amazon refunded the €40 this evening.



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  • Registered Users Posts: 23 madthing


    Hey! just to add some info to this. Amazon are being weird. I have a personal account with a VAT number added to it. On the 15th of July onwards I have not been able to order anything. I deleted the vat number and there is no issues. Amazon's failure to provide a decent explanation could mean they are trying to whittle out anyone with a personal account and force them to go to amazon business. Has anyone tried to order to Ireland who does have an amazon business account? Is that any different? They gave me the same story again today "Hello,


    Amazon Business paused its global exports capability on 14 July 2022 in order to improve the current customer experience.


    We included exporting business to business from the UK to the EU Common Market in this pause. While this pause is in place, you will not be able to order on amazon.co.uk for delivery inside the Republic of Ireland.


    Meanwhile, we would request you to kindly de-resister the B2B VAT details if you are not a business customer to see if you are able to place the order.


    Though we do not have an estimated target date for relaunching our global exports capability and we appreciate your patience as we work to improve the customer experience.


    We appreciate that this update may be frustrating and we encourage you to work with your Customer Advisor to discuss your needs and alternative ways to continue buying from Amazon Business.


    I hope this helps. We look forward to seeing you again soon. ​"


    It doesnt help. It useless. No point in paying for prime without being able to order? What is everyone else doing?



  • Registered Users Posts: 3,639 ✭✭✭ The Continental Op


    I don't have a business account but have had recent emails from Amazon ....

    Are you sure you don’t want to take advantage of business-only pricing?

    Access business-only pricing on bulk orders

    Wake me up when it's all over.



  • Registered Users Posts: 1 linepunch


    To confirm this works!! (thanks Eddie) if it's not working for you after you log out and back in again it's because you have to clear your cookies on your browser (follow online instructions on how to do that or open a new incognito tab to test)



  • Registered Users Posts: 646 ✭✭✭ Tenshot


    The only thing about deleting your VAT number is that ordering from Amazon EU sites will, I presume, no longer deduct VAT at source.

    I didn’t want to risk it so I’ve set up a new non-VAT account specifically for Amazon UK orders.

    I really hope they get this sorted soon - it’s not a good long term solution.



  • Registered Users Posts: 3,639 ✭✭✭ The Continental Op


    Anyone else ever get issues with dispatch times (or lack of them altogether) for some Amazon Prime stuff?

    This seems to occur mainly with heavy items and I've had it a couple of times now.

    Item is available with Prime and in stock sold and fulfilled by Amazon, I have Prime membership but as soon as I order to an Irish address I get the msg We'll notify you via e-mail when we have an estimated delivery date for this item. Yet if I order to a UK address (and then cancel) I get a msg saying I'll get next day delivery.

    I'm looking at an item that weighs about 15kg and its been on order for 11 days still no sign of delivery. Previously I had another heavy item that took a month to dispatch.

    Amazon Chat is useless they just tell me, if pushed, that the item isn't available even though the website says its in stock. Other excuses have been its stuck in the system, you need to cancel and remake your order, you'll have it in 1-5 days, I'll escalate the issue etc.

    Wake me up when it's all over.



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  • Registered Users Posts: 70 ✭✭ littlecopilot


    Just got this message over the weekend. My £58 item stuck in customs. Sold and shipped by amazon item so don't understand why its stuck in customs since last Friday without any update. Was suppose to be delivered today and I have Prime.

    I got onto support today and they were very unhelpful. Usually support are very supportive but just said wait till tomorrow. Told him what's going to change tomorrow as I'm guessing it will be still stuck there. Very disappointing being a Prime member and all.



  • Registered Users Posts: 256 ✭✭ scottigael


    For me I rang An post was directed to another number Customs I think and was told that package was selected for random check by Comreg who come in once a week to do the inspection but never know what day it was. Anyway my package was inspected and arrived next day.



  • Registered Users Posts: 70 ✭✭ littlecopilot


    Mine is still stuck nearly week later. Will ask Amazon for refund tomorrow. They can stick it now at this stage



  • Registered Users Posts: 1,332 ✭✭✭ Tony H


    ordered a router from amazon , got a message today saying Delayed by Customs , your package is being processed by Customs officials , an post may require additional information from you ,

    contacted an post and they had'nt a clue . gave me the customs number in Porlaoise mail center , and had to leave a message , not a business account and its only 80 euro value ,

    anyone have a clue what this is about ?



  • Registered Users Posts: 2,700 ✭✭✭ NewbridgeIR


    I pre-order a lot of physical media & in about 25% of cases, Amazon are not getting the stock in until after release date. I had three pre-orders for 26 August which worked out as follows:

    Blondie - shipped yesterday, arrived today

    Kool & The Gang - shipped yesterday, arrived today

    Now Yearbook Extra 1980 - just shipped today, arriving tomorrow.

    However the Swing Out Sister box released on 19 August & pre-ordered three months beforehand still hasn’t shipped.



  • Registered Users Posts: 1,256 ✭✭✭ JackieChang


    I just want to buy some sweets and literally nothing can be shipped here.



  • Registered Users Posts: 70 ✭✭ littlecopilot


    When I wrote this my package arrived the following day. The tracking information on my amazon account updated just before the item arrived also. I ordered an Nvidia Shield on Friday and it's out for delivery tomorrow as I got the AnPost text message yesterday. That was £178 and no issues at all. Must be some random checks or missing paperwork like someone has said earlier.



  • Registered Users Posts: 4,846 ✭✭✭ Yggr of Asgard


    Oh wow, I placed an order with Amazon.de on Friday as long-distance premium, Monday I got the dispatch notice but did not check for details because usually it's Amazon's own delivery these days after a few days.

    This morning I got a notification from UPS that my Amazon shipment will be delivered today, looking it up now, the items were shipped from Treviolo, Italy.

    Not only did it ship from Italy, but it also shipped as UPS Express Saver, wow never had that before.



  • Registered Users Posts: 2,018 ✭✭✭ chasm


    What is the story with amazon and their returns?

    Attempting to return something that arrived today and is faulty, I have to pay for the return and they will refund up to £9. This happened to me in the past and the return postage came to more than that and I had to fight to get the full postage refunded. If an item is faulty I should not be left out of pocket and I should not be expected to jump through hoops to ensure I'm not left out of pocket either.

    Their customer service has gone downhill over the last 3 years or so, do they still claim to be " customer-centric?"



  • Registered Users Posts: 227 ✭✭ EarWig


    Based on other countries, how long before we get an Irish Amazon website?



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  • Registered Users Posts: 3,639 ✭✭✭ The Continental Op


    Fight them before you send it back. I got €60 out of them for one item. I got an estimate and got onto chat and said it was mad having to pay that and they were fine about just asked for a picture of the receipt emailed to them.

    Wake me up when it's all over.



  • Moderators, Business & Finance Moderators Posts: 13,770 Mod ✭✭✭✭ whiterebel




  • Registered Users Posts: 5,051 ✭✭✭ deezell


    .

    Is it not almost already configured as 'Irish', i.e, display in euros, our vat rate applied, delivery costs for roi, possible duty if source is non EU. The only caveat is, or was, buying goods not delivered by amazon, which may not be properly customs processed, or is that kind of supplier even permitted anymore? The euro setting is only guideline btw, the final transaction is calculated in £, but confusingly may present in € if you've chosen to pay in € at their exchange rate, which used to be unfavourable. The last item I bought, a heavy duty ball joint puller set, was in January. £41 delivered. It was almost impossible to clearly determine what the final price was in € as the calculations jumped up and down so I stuck to £ and revolut. Shopfront was in China, but I just paid 23% vat and free delivery, so I've no idea where the goods were stored, and delivered from. It cost less than buying from amazon.de, as I got the free delivery, which was a £6 deduction.

    Fwiw, an Italian based EU wide agricultural and garden machinery supplier, Agrieuro, had to pull out of supplying UK due to the complexity of Brexit, and now their .co.uk site is in euros, and seems to be aimed at Ireland, or european ex pat UK residents. Great place for lawnmowers and tools. It's strange, after a lifetime of almost dependency, ( from when our £ was exact value of their £, you exchanged at 1 to 1 with no fee), it's as if the UK is becoming dead to us. Johnson and his ship of fools as O'Leary said t'other day



  • Registered Users Posts: 3,170 ✭✭✭ VG31


    Amazon.pl launched last year. Amazon opened their first fulfillment centre in Poland in 2014 and there are now 10 locations.

    Considering Poland has over 7 times our population and it still took 7 years and 9 fullfilment centres to get a Polish Amazon site, I'd say it's very unlikely there will be an Amazon.ie anytime soon.



  • Registered Users Posts: 11,215 ✭✭✭✭ Suckit


    I was browsing amazon Germany and I went to this page https://www.amazon.de/-/en/Crosshair-Impact-Gaming-Motherboard-SO-DIMM-2/dp/B07X55Y4SX/

    I accidentally had my delivery country set to Georgia - So the price shows up as €320.99

    But when I change the country to Ireland, the price goes up to €349.99.

    When I get to checkout the price goes up to €361.76 + shipping €10.01 = €371.77

    What is going on here? How come it is cheaper to buy from Georgia? It isn't taxes or shipping, as they get changed at checkout.

    Screengrabs - Georgia - Ireland - Checkout



  • Registered Users Posts: 14,569 ✭✭✭✭ Donald Trump


    They likely don't collect VAT for Georgia. Georgian Customs would be responsible for that. They likely have to collect it for stuff they send within the EU


    When you see a difference between the product page and the checkout, that is due to a difference in VAT rates between Germany and Ireland.


    349.99 = 294.11 + 19% VAT (German rate)

    361.76 = 294.11 + 23% VAT (Irish rate)

    Roughly what you are seeing



  • Registered Users Posts: 1,589 ✭✭✭ newmember?


    Georgia is a completely different market and has a totally different standard of living.



  • Registered Users Posts: 4,365 ✭✭✭ Charles Babbage


    It may, but the previous post is the answer. For delivery to EU countries prices have to be shown including VAT.



  • Registered Users Posts: 5,051 ✭✭✭ deezell


    VAT 18% in Georgia, customs probably 0% fron EU, but 6€ customs fee.



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  • Registered Users Posts: 2,083 ✭✭✭ MBSnr


    Not sure if this was mentioned already, but I would have thought the first obvious things to stock in the new Irish Amazon fulfillment centre would be power banks.... Surely these would be the main items that we'd buy if we could, but cannot due to shipping restrictions.

    But no....., everyone I look at on the UK site still cannot be delivered here. If they are using historical Irish purchase data to stock this warehouse then they won't appear on it.... Annoying.



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