New build keeps crashing.

UrbanFret

I have put the Pc together. installed windows 10 and before I get 10 minutes on it. a momentary fast spin of fans then pc stops. reboots and only black screen. Any ideas.
EVGA 650 BQ, 80+ BRONZE 650W, Semi Modular, Includes FREE Power On Self Tester, Power Supply 110-BQ-0650-V3, Black
Crucial Ballistix BL2K8G32C16U4B 3200 MHz, DDR4, DRAM, Desktop Gaming Memory Kit, 16GB (8GB x2), CL16, Black

AMD Ryzen 5 3600 Processor (6C/12T, 35 MB Cache, 4.2 GHz Max Boost)
Crucial MX500 CT500MX500SSD1(Z) 500 GB (3D NAND, SATA, 2.5 Inch, Internal SSD)
Crucial CT500P1SSD8 P1 500 GB (3D, NAND, NVMe, PCIe, M.2, Solid State Drive
XFX Radeon RX 570 RS XXX Edition 1286MHz, 8gb GDDR5, DX12 VR Ready, Dual BIOS, 3xDP HDMI DVI, AMD Graphics Card (RX-570P8DFD6)
MSI X470 GAMING PLUS MAX Motherboard ATX, AM4, DDR4, LAN, USB 3.2 Gen2, M.2, MYSTIC Light Sync, HDMI, DVI-D, AMD RYZEN 1st, 2nd and 3rd Gen Ready
MSI MAG VAMPIRIC 011C Mid Tower Gaming Computer Case 'Black AMD Ryzen Edition, 1x 120mm RGB Fan, RGB Front Panel, Tempered Glass Panel, ATX, mATX, Min
I have installed windows 10 on both ssds with same result.


Any help appreciated.

stevek93

What have you done to troubleshoot? One stick of RAM no external GPU etc barebones config basically..

UrbanFret

stevek93 wrote: »

What have you done to troubleshoot? One stick of RAM no external GPU etc barebones config basically..

I have tried installing on each ssd.
Apparently that ryzen chip doesn't support onboard graphics.
I have just installed again and am at the intro screen.
I have disconnected a few fans. ill update shortly.

Samuel T. Cogley

Have you got another PSU you can try?

UrbanFret

Samuel T. Cogley wrote: »

Have you got another PSU you can try?

Im afraid not. Its a brand new evga 650w. Could it be possible its a dud?

UrbanFret

Im going to try windows 7 on it see how that goes.

Samuel T. Cogley

UrbanFret wrote: »

Im afraid not. Its a brand new evga 650w. Could it be possible its a dud?

Could be anything at this point, sadly. If you're running with DOCP (AMDs version of XMP I might have the acronym wrong) I'd disable that and run at the default.

stevek93

UrbanFret wrote: »

Im going to try windows 7 on it see how that goes.

Why would you do that?

K.O.Kiki

So you managed to clean install Windows 10 (which takes a while) but once it's in Windows it crashes?

stevek93

Samuel T. Cogley wrote: »

Could be anything at this point, sadly. If you're running with DOCP (AMDs version of XMP I might have the acronym wrong) I'd disable that and run at the default.

This steps up the ram clock doesn't it?

The RAM is on that boards QVL list so i reckon it's something else. My money is on a bogey PSU. I used have a EVGA PSU and same thing kept happening to me. Swapped it for a Corsair and Bob's yer uncle.

kingtiger

what temp is your CPU?

Samuel T. Cogley

stevek93 wrote: »

This steps up the ram clock doesn't it?

Yes. If the memory is not on the QVL it's one more thing eliminated.

NM it is as above.

stevek93

OP be realistic removing fans and installing w7 which there is probably no drivers for anyway is not going to resolve anything.

I would disable XMP as suggested, I'm not familiar with ryzen but if its overclocking the cpu by default in the bios also turn that off, I've seem that some mobos have this feature from default.

grogi

UrbanFret wrote: »

Im afraid not. Its a brand new evga 650w. Could it be possible its a dud?

Of course. It is not a not a solid PSU. You'd be much better with a weaker, but more modern PSU. Or memory.

Don't bother with installing different Windows.

ED E

1. Thermals
2. RAM
3. Power

UrbanFret

K.O.Kiki wrote: »

So you managed to clean install Windows 10 (which takes a while) but once it's in Windows it crashes?

yes after roughly 5 mins

UrbanFret

kingtiger wrote: »

what temp is your CPU?

30degrees roughly.

kingtiger

UrbanFret wrote: »

30degrees roughly.

and under load in Windows? use Ryzen master to see accurate temps

if its stable, I would run a memtest on your ram

stevek93

Remove the external gpu does it happen then? I had this on a previous build what you are describing.

kingtiger

stevek93 wrote: »

Remove the external gpu does it happen then? I had this on a previous build what you are describing.

Ryzen 3600 does not have integrated graphics

UrbanFret

stevek93 wrote: »

Remove the external gpu does it happen then? I had this on a previous build what you are describing.

The ryzen chip doesn't support onboard graphics im afraid.

UrbanFret

kingtiger wrote: »

and under load in Windows? use Ryzen master to see accurate temps

if its stable, I would run a memtest on your ram

It wont stay on long enough to run anything. I cant get windows 7 on it either as the keyboard or mouse wont work. Im about to lose it I kid you not.

kingtiger

UrbanFret wrote: »

It wont stay on long enough to run anything. I cant get windows 7 on it either as the keyboard or mouse wont work. Im about to lose it I kid you not.

its beginning to sound like Ram

did you try booting with just stick at a time in different slots?

If you have tried all slots and different combinations

you need to run memtest

http://www.memtest.org/

UrbanFret

kingtiger wrote: »

its beginning to sound like Ram

did you try booting with just stick at a time in different slots?

If you have tried all slots and different combinations

you need to run memtest

http://www.memtest.org/

I tried them in different slots yes. Made no difference.

kingtiger

UrbanFret wrote: »

I tried them in different slots yes. Made no difference.

well it sounds like its either Ram or PSU, if it was me, I would try memtest first


*edit* have you updated the Bios on the board to the latest version?

UrbanFret

kingtiger wrote: »

well it sounds like its either Ram or PSU, if it was me, I would try memtest first


*edit* have you updated the Bios on the board to the latest version?

No I haven't. I don't know how to be honest. I

UrbanFret

kingtiger wrote: »

well it sounds like its either Ram or PSU, if it was me, I would try memtest first


*edit* have you updated the Bios on the board to the latest version?

What do I need to do to test the ram? Thanks.

.G.

Are getting any bluescreens? They'd have error codes. I had a nightmare with a 3600 system recently and it ended up being the CPU that was faulty but its an unlikely scenario. It could be anything as has been said but the most likely culprit would be the PSU or the RAM.

kingtiger

UrbanFret wrote: »

No I haven't. I don't know how to be honest. I

Look in your motherboard manual for bios flashback, it's pretty much foolproof on MSI boards

https://m.youtube.com/watch?v=iTkXunUAriE

Memtest

https://www.wikihow.com/Test-PC-RAM-with-MemTest86

UrbanFret

Flashed bios no change.
Ram 2 passes 0 errors. Where do I go next.thanks.

stevek93

OP here is the link to your BIOS image

https://www.msi.com/Motherboard/support/X470-GAMING-PLUS

And here is a link to memtest86

https://www.memtest86.com/

Pity you don't have internal graphics then you could rule out the card.

stevek93

UrbanFret wrote: »

Flashed bios no change.
Ram 2 passes 0 errors. Where do I go next.thanks.

You got there before me.

stevek93

OP what are you doing when it crashes? How long did you run memtest? I would be curious to see if it is Windows causing the issue, can you make a bootable linux USB and see does it stay up when booted into linux?

stevek93

Pop OS seems to be a popular choice lately

https://pop.system76.com/

UrbanFret

stevek93 wrote: »

OP here is the link to your BIOS image

https://www.msi.com/Motherboard/support/X470-GAMING-PLUS

And here is a link to memtest86

https://www.memtest86.com/

Pity you don't have internal graphics then you could rule out the card.

Thanks mate. I gave up at 03:30;this morning. Anyone know if Digital solitude still posts on this forum. Hes close to me.

stevek93

UrbanFret wrote: »

Thanks mate. I gave up at 03:30;this morning. Anyone know if Digital solitude still posts on this forum. Hes close to me.

He last posted 11 months ago.

UrbanFret

stevek93 wrote: »

OP what are you doing when it crashes? How long did you run memtest? I would be curious to see if it is Windows causing the issue, can you make a bootable linux USB and see does it stay up when booted into linux?

No experience big Linux at all. Not sure if it's against rules. If anyone would be so good as to pm their emails or what's app and after lunch. I'll video what happens.
A info box pops up lower right and restarts then nothing.

UrbanFret

stevek93 wrote: »

He last posted 11 months ago.

My luck's right out on this. He's only 8 mile from me although I don't know him or have never spoken to him apart from on here.

phily2002

UrbanFret wrote: »

No experience big Linux at all. Not sure if it's against rules. If anyone would be so good as to pm their emails or what's app and after lunch. I'll video what happens.
A info box pops up lower right and restarts then nothing.

Check event viewer and see what's showing

stevek93

phily2002 wrote: »

Check event viewer and see what's showing

I doubt it would be in the event viewer but he might be lucky.

Cordell

Try to clock down both CPU and RAM, and try the same with the GPU (again, clock down both GPU and GPU memory).

kingtiger

UrbanFret wrote: »

Flashed bios no change.
Ram 2 passes 0 errors. Where do I go next.thanks.

do you happen to have an old motherboard speaker? they were always included on older PCs, I always keep one for these sorts of problems

if you do, plug the speaker into the speaker header on the board and you might be able to diagnose the problem with beep codes

https://forum-en.msi.com/faq/article/bios-beep-codes

phily2002

stevek93 wrote: »

I doubt it would be in the event viewer but he might be lucky.

Yeah normally, but if a info box pops up before it crashes, it might log what the error is

UrbanFret

I'm away for a while lads. Thanks for all the replies, a lot of suggestions are away over my head I'm afraid. I'll report back later. Thanks again.

ED E

Lads rereading this thread it could be the display driver the whole time. It wouldnt be the first time WU has forced an incompatible driver and soft bricked a system.

Mem fail - Most commonly presents as a erratic and often BSODs, this seems consistent
PSU Fail - it should just cut out, not ramp then cut

I think Urban may have been on course with the reinstalls.

1. Remove network connection
2. Install W10
3. Leave it running for 6hrs

That'll confirm if accurate. I'm a windows user but reluctantly, W10 is really trash at this point.

UrbanFret

ED E wrote: »

Lads rereading this thread it could be the display driver the whole time. It wouldnt be the first time WU has forced an incompatible driver and soft bricked a system.

Mem fail - Most commonly presents as a erratic and often BSODs, this seems consistent
PSU Fail - it should just cut out, not ramp then cut

I think Urban may have been on course with the reinstalls.

1. Remove network connection
2. Install W10
3. Leave it running for 6hrs

That'll confirm if accurate. I'm a windows user but reluctantly, W10 is really trash at this point.

Graphics cards a dud people.
Tried in another build and guess what it crashed it too.
Put the Working card in my new build and system is stable and runs fine.
Had the ryzen chip supported onboard graphics I'd have got there 30 hrs ago.:mad:


Now can someone recommend a similar priced card for my build Thanks.

grogi

UrbanFret wrote: »

Graphics cards a dud people.
Tried in another build and guess what it crashed it too.
Put the Working card in my new build and system is stable and runs fine.
Had the ryzen chip supported onboard graphics I'd have got there 30 hrs ago.:mad:


Now can someone recommend a similar priced card for my build Thanks.

When building new, Nvidia 1650 super is the card to get. But you should be able to have the XFX replaced, it's a classic DOA...

two wheels good

Did you swap the PSU? I have a spare you're welcome to try. In Cork Only 460W max though. PM me if it's any use.

UrbanFret

two wheels good wrote: »

Did you swap the PSU? I have a spare you're welcome to try. In Cork Only 460W max though. PM me if it's any use.

No I never got to that stage. It was the next step. Thanks very much for the offer though. Appreciate it.

UrbanFret

grogi wrote: »

When building new, Nvidia 1650 super is the card to get. But you should be able to have the XFX replaced, it's a classic DOA...

https://www.amazon.co.uk/MSI-GEFORCE-Graphics-DisplayPort-Cooling/dp/B081QGH7S7/ref=sr_1_1?crid=HRIVWH8RD05K&dchild=1&keywords=nvidia+gtx+1650+super&qid=1593727427&sprefix=nvidia+GTX+1650+SUPER%2Caps%2C222&sr=8-1


Is that about the price of them?