Overcharge in Aldi, Limerick

YFlyer

I just bought some fruit, potatoes, cheese and cider in Aldi. Paid by my card and put the receipt in the bag with the groceries.

Then back at the house, I checked the receipt and the bill was €44.00. There was two items added 9359 *STORAGE BOX SET 15.99 D. That is €32 over charge.

Anyone know what this storage box set is?

limnam

Did you go back to the shop?

colm_mcm

It’s probably something that was scanned in error.

ijohhj

Who isn't paying attention to the total at Aldi? Would love to be so unconcerned with money.

FFVII

Manually entered wrong code, something didn't scan

Happy4all

You walked out if the shop paying €44 for a few bits that cost €12 without it raising an alarm bells in your head?

L1011

People are easily distracted these days so maybe drop the judgement about missing it at the time everybody...

Go back and I imagine it'll be refunded immediately.

Fann Linn

Somehow, I had a very slight feeling, that the OP wouldn't get much sympathy around these parts when the initial post was made.

YFlyer

limnam wrote: »

Did you go back to the shop?

The shop closed at 8 pm. Will head up there in the morning.

YFlyer

Happy4all wrote: »

You walked out if the shop paying €44 for a few bits that cost €12 without it raising an alarm bells in your head?

I was behind the screen and packing the groceries. I wasn't paying much attention to what the cashier was saying. I replied by 'I'll pay by card.'

YFlyer

FFVII wrote: »

Manually entered wrong code, something didn't scan

Just noticed that the mistake was the wrong code for two pears.

Nigel Fairservice

My Dad picked up a few bits in Super Valu a few weeks ago. He picked up some dog food and it scanned in at €28 at the till. My Dad gets this dog food regularly and knows it doesn't cost €28. When he questioned it with the checkout operator she said it cost €28....computer says no. He just told her to void it. I imagine it was something to do in the background with the barcode and what Super Valu's system said it related to. He went the following week and the dog food was scanning at its normal price.

FFVII

YFlyer wrote: »

I was behind the screen and packing the groceries. I wasn't paying much attention to what the cashier was saying. I replied by 'I'll pay by card.

???

Ignorant?

Non essential journey.

Should get jail.

L1011

FFVII wrote: »

???

Ignorant?

Non essential journey.

Should get jail.

Wrong forum for this, whether you are joking or not

YFlyer

FFVII wrote: »

???

Ignorant?

Non essential journey.

Should get jail.

Bring back the gallows.

Bruthal

YFlyer wrote: »

Bring back the gallows.

There would be no shortage of hangmen anyway.

Happy4all

YFlyer wrote: »

I was behind the screen and packing the groceries. I wasn't paying much attention to what the cashier was saying. I replied by 'I'll pay by card.'

YFlyer,

I appreciate fully that it's easy to get distracted. I was just thinking about it from my normal position shopping which is often along the following lines of, I have €30 in the bank and I am anxious to know the final bill before I pay

They will have it of cctv and no problem refunding you tomorrow.

YFlyer

Happy4all wrote: »

YFlyer,

I appreciate fully that it's easy to get distracted. I was just thinking about it from my normal position shopping which is often along the following lines of, I have €30 in the bank and I am anxious to know the final bill before I pay

They will have it of cctv and no problem refunding you tomorrow.

Thanks Happy4all

I'm not flushed myself. Was using the credit card.

I'm hoping that they'll realise that the wrong code was entered.

I don't even know what a storage box set is.

What I did find odd was that the cashier said to the next customer while she was putting her groceries on the conveyor that he has to head off for a couple of minutes.

colm_mcm

Probably to throw some storage boxes in the boot.

ijohhj

YFlyer wrote: »

What I did find odd was that the cashier said to the next customer while she was putting her groceries on the conveyor that he has to head off for a couple of minutes.

This is going to be the next big Netflix true crime series, I can tell.

YFlyer

Another poster on the local forum suggested this:

'Email Aldi head office and attach pic of receipt.

Explain the situation and how you think the wrong code was imputed. Tell them that if ot resolved you will contact your bank and ask for a chargeback.'

I may do that if it is not solved at the store.

colm_mcm

Would the bank even do a chargeback in this case?

RCSATELLITES

L1011 wrote: »

People are easily distracted these days so maybe drop the judgement about missing it at the time everybody...

Go back and I imagine it'll be refunded immediately.

How is the person going to prove the next day they didn't actually buy those items,may I ask??? Gonna have to get cctv footage. People should always have common sense doesn't matter what's going on, especially now with what's going on.

YFlyer

colm_mcm wrote: »

Would the bank even do a chargeback in this case?

I'll see how I get on at the store. There is an exchange within 60 days on the receipt.

YFlyer

RCSATELLITES wrote: »

How is the person going to prove the next day they didn't actually buy those items,may I ask??? Gonna have to get cctv footage. People should always have common sense doesn't matter what's going on, especially now with what's going on.

I'll see what they say.

RCSATELLITES

Nigel Fairservice wrote: »

My Dad picked up a few bits in Super Valu a few weeks ago. He picked up some dog food and it scanned in at €28 at the till. My Dad gets this dog food regularly and knows it doesn't cost €28. When he questioned it with the checkout operator she said it cost €28....computer says no. He just told her to void it. I imagine it was something to do in the background with the barcode and what Super Valu's system said it related to. He went the following week and the dog food was scanning at its normal price.

Never accept what someone says is correct when you know your correct. You learnt that from me, not your dad. 😂

RCSATELLITES

YFlyer wrote: »

I'll see what they say.

Let us know how to get on. I know Aldi and Lidl are harder to deal with when it comes to things like this, compared to Super Valu or Dunnes. You will even find it hard to know who to actually talk with. Just be genuine and persistent, good luck.

silver2020

YFlyer wrote: »

Another poster on the local forum suggested this:

'Email Aldi head office and attach pic of receipt.

Explain the situation and how you think the wrong code was imputed. Tell them that if ot resolved you will contact your bank and ask for a chargeback.'

I may do that if it is not solved at the store.

Are you serious??????

Why not go the full hog while you are at it and say that you will petition the high court for winding up.

FFS

YFlyer

silver2020 wrote: »

Are you serious??????

Why not go the full hog while you are at it and say that you will petition the high court for winding up.

FFS

Yes I agree.

Vegeta

silver2020 wrote: »

Are you serious??????

Why not go the full hog while you are at it and say that you will petition the high court for winding up.

FFS

Help me understand your point of view here. Charge-backs are a method of last resort when a transaction goes wrong and the store/seller will not engage or refund you. It is a very useful aspect of using a credit card to buy things.

Why would the op not try to get his money back if the store will not work with him and look into the error?

RCSATELLITES

RCSATELLITES wrote: »

Never accept what someone says is correct when you know your correct. You learnt that from me, not your dad. 😂

You have never been wrong? That’s impressive.

Xterminator

Vegeta wrote: »

Charge-backs are a method of last resort when a transaction goes wrong and the store/seller will not engage or refund you.

precisely. the LAST resort, when all other avenues have been exhausted. not the 1st port of call.

RCSATELLITES

Dav010 wrote: »

You have never been wrong? That’s impressive.

I am wrong alot of times, and don't mind saying it. We can only learn from mistakes. But what I have learnt is that companies, government bodies, doctors are wrong alot more than they should be.

rock22

RCSATELLITES wrote: »

…
I know Aldi and Lidl are harder to deal with when it comes to things like this, compared to Super Valu or Dunnes. ..

Do you have any prove to back up that statement?
My experience is the exact opposite, Aldi and Lidl are the easiest store to deal with in this regard.

YFlyer

Ah ok. I called up to the store around 12ish. Huge queues including plenty of people in pairs and a few in threes.

Walked in and went around the store. Met one of the workers on the floor and asked her where the manager is....//...She looked at that the receipt and said come this way. Met the manager. Explained the problem. He went in to the private area with the receipt and I waited for about 5 minutes. Came back out and said to one of the cashiers to give me €32. Got the money and two free pears.

prodsc

YFlyer wrote: »

Ah ok. I called up to the store around 12ish. Huge queues including plenty of people in pairs and a few in threes.

Walked in and went around the store. Met one of the workers on the floor and asked her where the manager is....//...She looked at that the receipt and said come this way. Met the manager. Explained the problem. He went in to the private area with the receipt and I waited for about 5 minutes. Came back out and said to one of the cashiers to give me €32. Got the money and two free pears.

Happy for you. Did you get cash? Mostly it is put back into your credit card account.

Hope the pears are tasty!!

RCSATELLITES

rock22 wrote: »

Do you have any prove to back up that statement?
My experience is the exact opposite, Aldi and Lidl are the easiest store to deal with in this regard.

Experience really. Looks like you had better experiences than me with the stores mentioned. Doesn't mean I need proof for you. Sure it's the same with people, people probably say your sound.

RCSATELLITES

YFlyer wrote: »

Ah ok. I called up to the store around 12ish. Huge queues including plenty of people in pairs and a few in threes.

Walked in and went around the store. Met one of the workers on the floor and asked her where the manager is....//...She looked at that the receipt and said come this way. Met the manager. Explained the problem. He went in to the private area with the receipt and I waited for about 5 minutes. Came back out and said to one of the cashiers to give me €32. Got the money and two free pears.

Sounds like the cashier raised the alarm. Looks like they knew all about it before you came. At least yu got it back. Problem solved. Always check receipts before you leave the shop and always ask for a receipt if not provided with one.

YFlyer

prodsc wrote: »

Happy for you. Did you get cash? Mostly it is put back into your credit card account.

Hope the pears are tasty!!

Cash there and then.

Juicy.

antodeco

I guess you could say you weren't "prePEARed" for it to be so quick.

In fairness, the manager probably viewed the CCTV above the till (they'd have the exact time on the receipt) and would've seen what was scanned.

silver2020

Vegeta wrote: »

Help me understand your point of view here. Charge-backs are a method of last resort when a transaction goes wrong and the store/seller will not engage or refund you. It is a very useful aspect of using a credit card to buy things.

Why would the op not try to get his money back if the store will not work with him and look into the error?

Just highlighted your own post.

"Last resort"

Not an opening threat as was suggested. Its sort of like the fools that say "i'll call Joe Duffy"

HildaOgdenx

antodeco wrote: »

I guess you could say you weren't "prePEARed" for it to be so quick.

In fairness, the manager probably viewed the CCTV above the till (they'd have the exact time on the receipt) and would've seen what was scanned.

I doubt the manager would have time to view the cctv before making the refund. It's a very tedious and time consuming process.

OP, glad you got your money back.

swampy353

HildaOgdenx wrote: »

I doubt the manager would have time to view the cctv before making the refund. It's a very tedious and time consuming process.

OP, glad you got your money back.

Most of the systems in used are connected to the till, put in the transaction number and it skips to the time. Also most have till screens overlaid on the CCTV, can easily tally up what's on the recipe with the video

colm_mcm

HildaOgdenx wrote: »

I doubt the manager would have time to view the cctv before making the refund. It's a very tedious and time consuming process.

OP, glad you got your money back.

Not for places that gave up to date POS systems.