Brittany ferries now taking 50% unrefundable for Irish customers

rightmove

Tried to book last night and they are taking half now. This is too much of a deposit. Rang them and they said it's the same for uk for this ticket type but I doubt uk one is unrefundable...unless I stand to be corrected

average_runner

They must be losing business with people switching when they get a better deal? They got to protect themselves.

Not sure why its an issue as if you have to cancel for a good reason, travel insurance will cover it?

rightmove

average_runner wrote: »

They must be losing business with people switching when they get a better deal? They got to protect themselves.

Not sure why its an issue as if you have to cancel for a good reason, travel insurance will cover it?

50% is the issue. That's a lot of dough for a very long time. It's not them protecting themselves. It s a bit irish..

28064212

The UK site has the same terms and conditions for amendments/cancellations

rightmove

28064212 wrote: »

The UK site has the same terms and conditions for amendments/cancellations

100% deposit non refundable?

28064212

rightmove wrote: »

100% deposit non refundable?

Literally the exact same terms and conditions (actually there's a typo on the Irish site, as well as a single extra line: "Applications for any refunds must be made within 4 weeks of the return travel date"):

Irish site wrote:

Confirmed Booking
We require payment to secure a booking, the amount of which will either be a percentage of the full booking value (with the balance to be paid 60 days before travel) or the full booking value. This is dependent on the type of ticket purchased, which will be advised at the time of booking and which is summarised in the table below:
Ticket type Economy Standard Flexi Special offers
Payment requirements No deposit option. Full payment is required at the time of booking. A deposit of 50% of the total booking value is payable upon booking, with the balance payable 60 days before outward travel. A deposit of 25% of the total booking value is payable upon booking with the balance payable 60 days before outward travel. No deposit option. Full payment is required at the time of booking.
[...]
CANCELLATIONS BY YOU AND REFUNDS

We know things don't always go to plan, and therewill be occasions when you may need to cancel your booking. We therefore offer a range of ticket types which have different cancellation rules so that you can choose the best option for your requirements. The table below sets out the cancellation fees which will apply per person, together with the refund arrangements, depending on the type of ticket you have purchased. Unless a refund is stated to be made by way of vouchers, all refunds shall be made using the payment method used to make the booking.

Applications for any refunds must be made within 4 weeks of the return travel date
Days until scheduled outbound travel date Economy Standard Flexi Special offers
Over 60 Non-refundable Cancellation Fee: 50% of price of ticket
Refund: 50% by voucher Cancellation Fee: 25% of price of ticket
Refund: 75% Non-refundable
15-59 Non-refundable Cancellation Fee: 50% of price of ticket
Refund: 50% by voucher Cancellation Fee: 25% of price of ticket
Refund: 75% Non-refundable
Less than 15 Non-refundable Non-refundable Cancellation Fee: 25% of price of ticket
Refund: 75% Non-refundable

UK site wrote:

CONFIRMED BOOKING
We require payment to secure a booking, the amount of which will either be a percentage of the full booking value (with the balance to be paid 60 days before travel) or the full booking value. This is dependent on the type of ticket purchased, which will be advised at the time of booking and which is summarised in the table below:
Ticket type Economy Standard Flexi Special offers
Payment requirements No deposit option. Full payment is required at the time of booking. A deposit of 50% of the total booking value is payable upon booking, with the balance payable 60 days before outward travel. A deposit of 25% of the total booking value is payable upon booking with the balance payable 60 days before outward travel. No deposit option. Full payment is required at the time of booking.
[...]
CANCELLATIONS BY YOU AND REFUNDS

We know things don’t always go to plan, and there will be occasions when you may need to cancel your booking. We therefore offer a range of ticket types which have different cancellation rules so that you can choose the best option for your requirements. The table below sets out the cancellation fees which will apply per person, together with the refund arrangements, depending on the type of ticket you have purchased. Unless a refund is stated to be made by way of vouchers, all refunds shall be made using the payment method used to make the booking.

Days until scheduled outbound travel date Economy Standard Flexi Special offers
Over 60 Non-refundable Cancellation Fee: 50% of price of ticket
Refund: 50% by voucher Cancellation Fee: 25% of price of ticket
Refund: 75% Non-refundable
15-59 Non-refundable Cancellation Fee: 50% of price of ticket
Refund: 50% by voucher Cancellation Fee: 25% of price of ticket
Refund: 75% Non-refundable
Less than 15 Non-refundable Non-refundable Cancellation Fee: 25% of price of ticket
Refund: 75% Non-refundable

rightmove

FAQ on irish site says 25% deposit...not 50%

28064212

rightmove wrote: »

FAQ on irish site says 25% deposit...not 50%

Currently true, but as is pointed out during the booking process:

Ferry Booking Terms and Conditions

The ferry terms and conditions applicable to your booking are based on your outbound travel date. Our conditions have changed for outbound sailings on or after 22 April 2020.

With links to both sets of T&Cs just below that. UK website says the same

rightmove

28064212 wrote: »

Currently true, but as is pointed out during the booking process:With links to both sets of T&Cs just below that. UK website says the same

Bookings from ireland are expensive and 50% is ridiculous. Customers should be protected from this

average_runner

rightmove wrote: »

Bookings from ireland are expensive and 50% is ridiculous. Customers should be protected from this

In fairness, if your booking a flight for holidays you pay it all up front.

rightmove

average_runner wrote: »

In fairness, if your booking a flight for holidays you pay it all up front.

I dont spend over a grand to get to france on a plane...apples and oranges. 3 or 400 quid was enough of a deposit to avoid ppl jumping . This is greed

average_runner

rightmove wrote: »

I dont spend over a grand to get to france on a plane...apples and oranges. 3 or 400 quid was enough of a deposit to avoid ppl jumping . This is greed

Cost of a flight has nothing to do with. Your saying the customer should be protected, but they are. With the amount of switching between the ferries going on, they will soon look for the full price and are within their rights.

rightmove

average_runner wrote: »

Cost of a flight has nothing to do with. Your saying the customer should be protected, but they are. With the amount of switching between the ferries going on, they will soon look for the full price and are within their rights.

That's nonsense..if you have to give 25% non refundable it's not worth switching. 50% is pulling the mick

average_runner

rightmove wrote: »

That's nonsense..if you have to give 25% non refundable it's not worth switching. 50% is pulling the mick

But if your buying anything you usually pay up front, I still don't get your argument customers must be protected?

Stevieluvsye

Am i missing something here? Be grateful it's not 100% up front

Like me going in to Tesco, doing my weekly shop, giving them 50% of the total shop cost and saying i'll give you the remaining 50% after i eat all the food

rightmove

Stevieluvsye wrote: »

Am i missing something here? Be grateful it's not 100% up front

Like me going in to Tesco, doing my weekly shop, giving them 50% of the total shop cost and saying i'll give you the remaining 50% after i eat all the food

No it's not like that:rolleyes:

fdevine

Destination & resultant prices are irrelevant.

Flights to Eurpoe, for a family, could easily be upwards of a grand and further afield could be pushing a grand each.

If I, or anyone else, books flights to anywhere it's money up front in full and tough sh!t if the prices drops or dates change or whatever.

Just because ferry companies have been incredibly flexible up to now doesn't mean it makes sense for the them to continue to do so.

IF are still €100 deposit FWIW.

rightmove

Eurocamp is 100 euro to book and the ferry should be at most a couple of hundred ...not 50%. I dont care what silly analogy you come up with.

10pennymixup

It's been my experience when someone says "that's too much", what they're really saying is "I can't afford it", or "i'm too tight to pay that".

When it comes to people complaining about booking deposits and terms of service including cancellation policy, that they know better in how that company should conduct business, then they're not exactly the customers the company wants.

This 50% cuts the wheat from the chaff. The valuable customer from those less valuable.

rightmove

10pennymixup wrote: »

It's been my experience when someone says "that's too much", what they're really saying is "I can't afford it", or "i'm too tight to pay that".

When it comes to people complaining about booking deposits and terms of service including cancellation policy, that they know better in how that company should conduct business, then they're not exactly the customers the company wants.

This 50% cuts the wheat from the chaff. The valuable customer from those less valuable.

Having travelled with brittany ferries many times and never cancelled your comment is nonsense

10pennymixup

rightmove wrote: »

Having travelled with brittany ferries many times and never cancelled your comment is nonsense

You're entitled to your opinion, but before I even consider it first tell me:

What makes you think that you know better than the company actually engaged in providing the service? What insider knowledge do you have that backs up your assertion. It is your opinion that it is too much, I think they know far far more than you.

If you don't have any intention of cancelling, and have never cancelled before, then why are you so irked? Is there a possibility that you might cancell? And if cancellation isn't a problem for you, is your thread not nonsense?

You seem to believe that you are entitled to BF conducting their business in the way that you want it or in the way they did in the past. Why should they? If you don't like it go elsewhere instead of running the company down.

BTW Why don't you go with someone else?

Your nine posts so far have yet to receive any thanks. It looks to me that very few people agree with you. Move on with your rant.

runawaybishop

rightmove wrote: »

I dont spend over a grand to get to france on a plane...apples and oranges. 3 or 400 quid was enough of a deposit to avoid ppl jumping . This is greed

How is it greed? They need more of a deposit because people are abusing the service. Its mad that they don't ask for it all up front in the first place.

rightmove

runawaybishop wrote: »

How is it greed? They need more of a deposit because people are abusing the service. Its mad that they don't ask for it all up front in the first place.

Where is your proof of abusing the service...big words

rightmove

10pennymixup wrote: »

You're entitled to your opinion, but before I even consider it first tell me:

What makes you think that you know better than the company actually engaged in providing the service? What insider knowledge do you have that backs up your assertion. It is your opinion that it is too much, I think they know far far more than you.

If you don't have any intention of cancelling, and have never cancelled before, then why are you so irked? Is there a possibility that you might cancell? And if cancellation isn't a problem for you, is your thread not nonsense?

You seem to believe that you are entitled to BF conducting their business in the way that you want it or in the way they did in the past. Why should they? If you don't like it go elsewhere instead of running the company down.

BTW Why don't you go with someone else?

Your nine posts so far have yet to receive any thanks. It looks to me that very few people agree with you. Move on with your rant.

Might go with irish ferries or just go to longford instead.

10pennymixup

rightmove wrote: »

Might go with irish ferries or just go to longford instead.

Hope it's not Centreparcs or you will be soon back complaining about them requiring a booking deposit, when the nearest camping ground doesn't require any to pitch a tent:rolleyes:

runawaybishop

rightmove wrote: »

Where is your proof of abusing the service...big words

The higher deposit, obviously. Asking for a deposit is not greed.

Look, if you don't like it then move you business elsewhere. No one else seems to agree with you though.

average_runner

rightmove wrote: »

Might go with irish ferries or just go to longford instead.

If u go centre parcs, u will surely give out on the cost of the extras

rightmove

average_runner wrote: »

If u go centre parcs, u will surely give out on the cost of the extras

Probably but no doubt you will be the first person defending them anyhow. They are looking for elves for the chrimbo if you are interested

rightmove

runawaybishop wrote: »

The higher deposit, obviously. Asking for a deposit is not greed.

Look, if you don't like it then move you business elsewhere. No one else seems to agree with you though.

You have a lot agreeing with you though..I have noticed that. Very curious though

italodisco

Very simple science here, 100 people book for 5th jan, ferry is booked out. Company take no more bookings.

Only 67 turn up on the day, ferry company lose 33 possible sales .

Why on earth do you think it's bad form for a ferry company to want a 50 percent deposit ?

Hopefully that start looking for the full wack up front like airlines and trainlines etc.

beggars_bush

I think 50% is quite reasonable.

Allows people time to save the other 50% if they need to

rightmove

italodisco wrote: »

Very simple science here, 100 people book for 5th jan, ferry is booked out. Company take no more bookings.

Only 67 turn up on the day, ferry company lose 33 possible sales .

Why on earth do you think it's bad form for a ferry company to want a 50 percent deposit ?

Hopefully that start looking for the full wack up front like airlines and trainlines etc.

Obvious you never been on a ferry as they take other 50% or 75% before you travel:rolleyes:

rightmove

beggars_bush wrote: »

I think 50% is quite reasonable.

Allows people time to save the other 50% if they need to

25% is more reasonable????????

10pennymixup

rightmove wrote: »

You have a lot agreeing with you though..I have noticed that. Very curious though

You've noticed that there are a lot of people disagreeing with you but rather than realise that you might be wrong, you jump to a conspiracy theory???

Wherever you end up going on holiday, go soon, you really need one.

average_runner

rightmove wrote: »

Probably but no doubt you will be the first person defending them anyhow. They are looking for elves for the chrimbo if you are interested

Actually i don't think centre parcs offer good value. I can get a 2 week hols cheaper in France with good weather

fdevine

average_runner wrote: »

Actually i don't think centre parcs offer good value. I can get a 2 week hols cheaper in France with good weather

Not only are Centreparcs not good value, they are a complete p!sstake.

Priced Centerparcs Longford Forest for the same dates as our 2020 France holiday and got accommodation only in the cheapest available lodge at €3924. Add your extras onto that and your looking at a €5k holiday.........in Longford :eek:

France, ferry, accommodation & a heap of free activities can be got for €2500-3000

beggars_bush

fdevine wrote: »

Not only are Centreparcs not good value, they are a complete p!sstake.

Priced Centerparcs Longford Forest for the same dates as our 2020 France holiday and got accommodation only in the cheapest available lodge at €3924. Add your extras onto that and your looking at a €5k holiday.........in Longford :eek:

France, ferry, accommodation & a heap of free activities can be got for €2500-3000

Centre Parcs this week was 700 for a cabin that sleeps 6 people

You wouldn't even get flights to France for that.
Or a ferry

Stevieluvsye

beggars_bush wrote: »

Centre Parcs this week was 700 for a cabin that sleeps 6 people

You wouldn't even get flights to France for that.
Or a ferry

That's still expensive out of season

my3cents

Just looking at Irish Ferries this morning and now their offer makes sense

Reserve your 2020 trip to France with just €100 Deposit.
The final balance is payable 42 days before departure.

average_runner

beggars_bush wrote: »

Centre Parcs this week was 700 for a cabin that sleeps 6 people

You wouldn't even get flights to France for that.
Or a ferry

I got flights for 2 adults and 2 kids to france for 1,000 during July

10pennymixup

I paid Aer Lingus €239.92 for 2 adults+2 children to Paris CDG return the end of January/early feb 2019. Booked 8 weeks in advance.

To avoid total thread drift, the airline wanted and received 100% of the fare to confirm the booking.

rightmove

my3cents wrote: »

Just looking at Irish Ferries this morning and now their offer makes sense

Reserve your 2020 trip to France with just €100 Deposit.
The final balance is payable 42 days before departure.

A lot more reasonable. Not sure why everyone here likes handing over money for no reason. No wonder ireland is the gimp of Europe for fleecing ppl. Anyhow got sorted , the ferry I wanted and the deposit I wanted with my own methods

rightmove

average_runner wrote: »

Actually i don't think centre parcs offer good value. I can get a 2 week hols cheaper in France with good weather

But sure you love handing over money. The more the better..enjoy

average_runner

rightmove wrote: »

But sure you love handing over money. The more the better..enjoy

But you are still getting fleeced. You will have to pay the full amount.

rightmove

average_runner wrote: »

But you are still getting fleeced. You will have to pay the full amount.

Do you understand the term non refundable and flexible ticketing? The less you pay now the less you are stung for if you change your mind!

average_runner

rightmove wrote: »

Do you understand the term non refundable and flexible ticketing? The less you pay now the less you are stung for if you change your mind!

And you do know how that works?

The more people that keeping changing their minds, the more increases to the price will happen every year!!! Hence they wanted 50% because alot are changing their mind!!

rightmove

average_runner wrote: »

And you do know how that works?

The more people that keeping changing their minds, the more increases to the price will happen every year!!! Hence they wanted 50% because alot are changing their mind!!

Honestly your logic makes no logic......

Irish ferries is 100 euro. They seem happy enough with that..there is no getting through to some ppl. They ask for 50% because mugs are willing to pay it...but I suspect (wont say know..yet) they will change there ticketing as everyone is not a cavalier with cash as you must be.

10pennymixup

rightmove wrote: »

Honestly your logic makes no logic......

Irish ferries is 100 euro. They seem happy enough with that..there is no getting through to some ppl. They ask for 50% because mugs are willing to pay it...but I suspect (wont say know..yet) they will change there ticketing as everyone is not a cavalier with cash as you must be.

Honestly their logic makes sense to most people.........just not everyone it seems.

And as being cavalier with cash.

Got 2 quotes like for like as possible off both companies for std 2+2 plus car and similar cabin. €140 euro difference, 11% more.

Guess which was the dearest, the company with the €100 booking deposit or the one with the 50% deposit that tends to keep the messers away and overall prices lower?

average_runner

rightmove wrote: »

Honestly your logic makes no logic......

Irish ferries is 100 euro. They seem happy enough with that..there is no getting through to some ppl. They ask for 50% because mugs are willing to pay it...but I suspect (wont say know..yet) they will change there ticketing as everyone is not a cavalier with cash as you must be.

Irish ferries will change their policy once it stops working for them. Once one does it, the rest will follow.


They will probably all start doing what Irish Rail currently does for flexible ticket. Full fee up front and will return 75% of it if you cancel.

Or go down the airline route of flexible at higher cost and no refund if you cancel but can change the date

rightmove

average_runner wrote: »

Irish ferries will change their policy once it stops working for them. Once one does it, the rest will follow.


They will probably all start doing what Irish Rail currently does for flexible ticket. Full fee up front and will return 75% of it if you cancel.

Or go down the airline route of flexible at higher cost and no refund if you cancel but can change the date

Yes would say you are right there alright

ted1

rightmove wrote: »

Bookings from ireland are expensive and 50% is ridiculous. Customers should be protected from this

You pay for flights upfront. What do you need protection from ? They are under no obligation to only take deposits.