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Library card use online

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  • Registered Users Posts: 14,842 ✭✭✭✭ShaneU


    How do I get my pin number? I don't remember having to use that for the old app


  • Registered Users Posts: 88 ✭✭Nua


    @ ShaneU - pin should be last 4 no.s of your library card number (that's how it worked with Press Reader anyhow)


  • Registered Users Posts: 5,367 ✭✭✭JimmyVik


    Nua wrote: »
    @ ShaneU - pin should be last 4 no.s of your library card number (that's how it worked with Press Reader anyhow)


    Its either the last 4 numbers of your card or the last 4 numbers of your phone number.


  • Registered Users Posts: 2,818 ✭✭✭Silent Running


    JimmyVik wrote: »
    Its either the last 4 numbers of your card or the last 4 numbers of your phone number.

    It's neither for me.


  • Registered Users Posts: 5,367 ✭✭✭JimmyVik


    It's neither for me.


    It usually is that though unless they ask you if you want a different pin when you are getting your card.
    I was asked did I want my own pin, and she said the default was last 4 digits of phone number or of library card number. I said just stick to the default, easier to remember.
    I think the poster should try both of those numbers and if they dont work contact the library.


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  • Registered Users Posts: 222 ✭✭dunleas


    It's neither for me.

    You could try reseting it here

    https://lgma.iii.com/pinreset


  • Registered Users Posts: 2,818 ✭✭✭Silent Running


    dunleas wrote: »
    You could try reseting it here

    https://lgma.iii.com/pinreset

    Ah, no. I know it. Just that it's neither the last 4 digits of my phone number, nor the last 4 of my card number.


  • Registered Users Posts: 4,729 ✭✭✭ablelocks


    just installed Libby app on ipad - ui seems fine to me, so possibly the app has been updated since last year.

    there's a far greater choice of magazines then with the previous RB digital app too.



  • Registered Users Posts: 3,766 ✭✭✭One More Toy


    Tried to download borrow box, entered my details and it accepted them. Says my membership has expired. Yet my details work fine on Libby and pressreader


    Anyone have similar happen?





  • For goodness sake this must be changed. I used to work in the library service and was dubious about this practice which was brought in when at least half the clientele never went near a computer. We had sone discussions about it.



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  • Registered Users Posts: 4,729 ✭✭✭ablelocks


    i was able to reset the pin at this page - Irish Public Libraries / All Locations (iii.com)



  • Moderators, Social & Fun Moderators, Regional East Moderators, Regional North West Moderators Posts: 12,120 Mod ✭✭✭✭miamee


    I only use BorrowBox but I do have to 'renew' it once year (I think). Usually a call to the library will sort it out or next time yiu are there in person ask them at the desk to update it for you.



  • Registered Users Posts: 28,926 ✭✭✭✭AndrewJRenko


    There's a big redevelopment of library systems going on over the next two weeks;

    https://support.librariesireland.ie/hc/en-ie

    So it wouldn't surprise me if some services were disrupted.



  • Registered Users Posts: 15,360 ✭✭✭✭Supercell


    I like using Overdrive/Libby on my tablet and was thinking of getting a Kobo reader, however their support website doesnt list Ireland as a supported country, is this just an error of omission, anyone have this set up?

    Link to Kobo support wbsite where it lists countries - https://help.kobo.com/hc/en-us/articles/360017677053

    Have a weather station?, why not join the Ireland Weather Network - http://irelandweather.eu/



  • Registered Users Posts: 2,598 ✭✭✭Saint_Mel


    Yep, I recently rang to renew my library card and they said to call back around the beginning of April as everything was in a bit of a mess at the moment.



  • Moderators, Sports Moderators Posts: 20,216 Mod ✭✭✭✭Weepsie


    It's only disrupting the physical collection services. Can't request books until next week, any books in transit not going to be processed til then either. Stuff can still be borrowed. Returns won't be processed until next week.


    I chose one hell of a week to get Covid work wise


    Borrowbox, Libby etc all still work. Might be some toothing issues for a bit afterwards.



  • Moderators, Sports Moderators Posts: 20,216 Mod ✭✭✭✭Weepsie


    This is changed. They should have small pin machines in all branches.



  • Registered Users Posts: 76 ✭✭Mobius2021


    Even after resetting my pin twice successfully I'm getting an OPAC Access Violation on my account.

    I hope they're going to keep Libby, it's a great service.



  • Registered Users Posts: 373 ✭✭pjq


    My Libby password also not recognised, books returned and borrowed 10 days ago not updated either. Pressreader password was ok this am.



  • Registered Users Posts: 510 ✭✭✭EarWig


    The IT system is a complete mess with the changeover. Give it a while or go mad!



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  • Registered Users Posts: 2,345 ✭✭✭Kavrocks


    Kobo supports transferring books from BorrowBox through Adobe Digital Editions. I recently got a Kobo and have downloaded books on to it from the library. It was the main reason I went with a Kobo over another brand.



  • Registered Users Posts: 28,926 ✭✭✭✭AndrewJRenko


    I got a new password at the desk yesterday. I’m able to login and see current loans and reservations.



  • Registered Users Posts: 293 ✭✭tomfoolery60




  • Registered Users Posts: 510 ✭✭✭EarWig


    Old reservations are showing as available for pickup but are not in library.

    Other reservations are missing.

    The catalogue is missing stuff that I know they have.

    PIN didn't work until I went into library.



  • Moderators, Social & Fun Moderators, Regional East Moderators, Regional North West Moderators Posts: 12,120 Mod ✭✭✭✭miamee


    For anyone using Borrowbox, I was just getting a blank screen yesterday. Uninstalled and reinstalled the app, PIN was not recognised so I updated that and everything is now back to normal. Some people have been getting lost in the process and setting up a new account but this won't have your requested items, books you're currently reading etc. If it helps, I tried to update my PIN to the same as it was before but it didn't work until I chose a brand new PIN. Everything is there now as it should be.



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