Joe Duffy Motors taking the piss and acting unprofessionally

twinges in the hinges

I thought I might share my recent experience with Joe Duffy in relation to a bike I traded in with them three and a half years ago.

I wonder if anyone else on this forum has had a similar experience?

In October 2015 I traded in a 1200 GSA in part exchange for another GSA and signed all of the usual papers. A friend subsequently told me the the had seen my original bike on a Cork based traders website.

A few months after the trade in I got a notice of illegal parking from Cork City Council in relation to the same bike. I contacted the salesman in who had dealt with me in Joe Duffy and he undertook to look after the matter. I don't know what he did but I never heard anything else about the matter and assumed that that was the end of that - a slight hiccup in the paperwork that had been resolved.

Imagine my surprise therefore when in early March of this year I received another penalty notice from Cork City Council in respect of the traded in bike - this time for displaying an out of date tax disc.

I explained to Cork that I had not owned the bike since I passed ownership on to Joe Duffy in October 2015 - all to no avail as it appears that I am still the registered owner of the bike. I appealed and included proof of the trade in but my appeal was refused again on the grounds that I am still the registered owner of the machine.

Now I like to think of myself as a patient man and I therefore paid a visit to Finglas and explained the situation. I explained, as politely as I could under the circumstances, that I was fairly pissed off about the fact that this had happened and that Joe Duffy should now resolve the matter. After much toing and froing and listening to excuses such as "it is not our responsibility" I finally got their agreement that if I paid the €60 fine Joe Duffy would reimburse me and write to Cork City Council explaining the situation.

I paid the fine on the 14th March, advised Joe Duffy of the payment. Despite my best efforts and well over two months since I first brought this to their attention I am still awaiting payment of my money. In the meantime I still do not know if the registration issue has been resolved.

I have been met with broken promises, failure to deliver, constant excuses about payment dates and a staggering degree of unprofessionalism from this company. I have been told by them how professional they are but at this stage I can only consider those claims to be a bad joke.

I have run out of patience and am now considering my next steps. Should I contact BMW Motorrad? Should I go legal (for 60 quid)? or can anybody suggest an alternative?

Has anyone else here been treated this badly by this shower?

So far I feel I have been treated with contempt and would consider warning people off doing business with people who are very willing to take your money but no so willing to deal with their own incompetence.

Interested to hear what others have to say.

listermint

Report it stolen


:O

dazed+confused

twinges in the hinges wrote:

Imagine my surprise therefore.

A tad over dramatic perhaps?

twinges in the hinges wrote:

I paid the fine on the 14th March, advised Joe Duffy of the payment. Despite my best efforts and well over two months since I first brought this to their attention I am still awaiting payment of my money. In the meantime I still do not know if the registration issue has been resolved.

You absolute dope! The fine was not your responsibility and so you gave your money away. Why should a business reimburse your stupidity?

I was once in a very similar situation and had to write to the CC advising them of where and when I sold the vehicle. That was the end of it.

hugedinosaur

twinges in the hinges wrote: »

I finally got their agreement that if I paid the €60 fine Joe Duffy would reimburse me and write to Cork City Council explaining the situation.

I wouldn't have been happy with that agreement. If they were genuine, why wouldn't they pay Cork City Council themselves, and write to them to explain it in the first place.

twinges in the hinges

dazed+confused wrote: »

A tad over dramatic perhaps?



You absolute dope! The fine was not your responsibility and so you gave your money away. Why should a business reimburse your stupidity?

I was once in a very similar situation and had to write to the CC advising them of where and when I sold the vehicle. That was the end of it.

Hmmm.... nice response. Was there really any need for the insults???? Could you have made your point without them???

Actually I was surprised - why would I not be?

If you read my original post you will see that I appealed to the CC and submitted proof of the trade in. it might have worked for you but it did not for me.

What a strange writing style you have.

pablo128

Did you have a road the bike was parked on on the fine notice?

I'd be on that street putting that bike into a van. It's still in your name. You wouldn't be long finding the new owner.

Atlantic Dawn

Get a new logbook and register it in the name of the MD of the dealership?

Dave147

dazed+confused wrote: »

A tad over dramatic perhaps?



You absolute dope! The fine was not your responsibility and so you gave your money away. Why should a business reimburse your stupidity?

I was once in a very similar situation and had to write to the CC advising them of where and when I sold the vehicle. That was the end of it.

Could you hide the fact that you're an absolute twat any better?

jmreire

As you were the registered owner,when you traded in the bike, you had the registration document, yes? AFAIK, you should have gotten the sales man to fill it in, sign it and then you post it off yourself. Any vehicles I sold /traded in, that's what I did anyway. At least you are sure then that the change is registered, and you are no longer responsible for it.

Hotblack Desiato

That's what you do on a private sale. Not for a dealer.

cram1971

I am sure if JDM have any sense of professionalism they will refund straight away. Currently driving my 10th BMW all bought from JDM or a competitor and I wouldn't darken their doorstep anymore. It's all about the money and nothing about customer care anymore with them.

galwaytt

....write to Dept of Transport, Shannon, and give them date of change of ownership details and it'll pop up on the database there quick enough. You don't need the log book or anything to do that. I assume you have a receipt of some kind with the trade-in date on it: that's the record that ownership passed on that date.

dkd21

Hotblack Desiato wrote: »

That's what you do on a private sale. Not for a dealer.

RF105 should be filled out for a trade in

Beta Ray Bill

twinges in the hinges wrote: »

Hmmm.... nice response. Was there really any need for the insults???? Could you have made your point without them???

Actually I was surprised - why would I not be?

If you read my original post you will see that I appealed to the CC and submitted proof of the trade in. it might have worked for you but it did not for me.

What a strange writing style you have.

He is right though in that you should not have paid the fine.
If it went to court you have all the proof you need, there is no way a judge would find you guilty.

That was a very silly thing to do, you paid a fine for someone else.
What were you thinking?

If this is still an issue, ring the Garda.

Something stinks in terms of whats happened, I cant really believe Joe Duffy are at fault as I've dealt with them a few times and they've always been ok. and in instances when things were not "Ok" they were quick enough to resolve them/reimburse me.

It's not in JD's interest to have the Garda/Council knocking on their door about not registering bikes/cars correctly.

I wonder is the new owner acting the ball*x

twinges in the hinges

jmreire wrote: »

As you were the registered owner,when you traded in the bike, you had the registration document, yes? AFAIK, you should have gotten the sales man to fill it in, sign it and then you post it off yourself. Any vehicles I sold /traded in, that's what I did anyway. At least you are sure then that the change is registered, and you are no longer responsible for it.

You know in retrospect I think you are correct. At the time I was given an undertaking, having filled in all of the necessary forms, that the matter would be dealt with by JD.

This was the first time I had ever traded in a vehicle and perhaps i was a little naive. It does occur to me however that having been given that undertaking i had a reasonable and legitimate expectation that the undertaking would be adhered to.

Having said that - I fully take your point.

twinges in the hinges

cram1971 wrote: »

I am sure if JDM have any sense of professionalism they will refund straight away. Currently driving my 10th BMW all bought from JDM or a competitor and I wouldn't darken their doorstep anymore. It's all about the money and nothing about customer care anymore with them.

I think that is exactly the problem. You would think for 60 quid they would simply fix it but they have not displayed any professionalism to date - broken promises to return calls, excuses, pushing the blame elsewhere, different stories from different people..........

SVI40

I had similar many years ago, with a car I purchased from them. It took months to get the vehicle licencing form from them. Tax expired in the meantime, so was driving with not tax. Ignored phone calls, letters etc. Eventually reported them to the SIMI, and got it resolved.

Have not gone back to them since.

twinges in the hinges

grahambo wrote: »

He is right though in that you should not have paid the fine.
If it went to court you have all the proof you need, there is no way a judge would find you guilty.

That was a very silly thing to do, you paid a fine for someone else.
What were you thinking?

If this is still an issue, ring the Garda.

Something stinks in terms of whats happened, I cant really believe Joe Duffy are at fault as I've dealt with them a few times and they've always been ok. and in instances when things were not "Ok" they were quick enough to resolve them/reimburse me.

It's not in JD's interest to have the Garda/Council knocking on their door about not registering bikes/cars correctly.

I wonder is the new owner acting the ball*x

You ask what I was thinking.

What I was thinking was that JDM was a reputable company that would resolve the matter as they had promised. I did not want the matter to escalate and assumed that this was the easiest way to resolve things. I would pay the fine - get Cork off my back and in the meantime JDM would resolve the situation.

If I am guilty of anything I am guilty of assuming that people are as good as their word.

Clearly in the case of Joe Duffy I was badly mistaken.

Your experience of Joe Duffy might have been good but mine has not. As far as I am concerned they have acted in a disreputable manner and have displayed a total lack of good faith unprofessionalism.

Beta Ray Bill

twinges in the hinges wrote: »

I did not want the matter to escalate and assumed that this was the easiest way to resolve things. I would pay the fine - get Cork off my back and in the meantime JDM would resolve the situation.

You should have just told them to f**k off man!

Let them send you a summons, you just send the letter back saying you can only appear in your local court.
Then let the Judge rip them apart for being absolutely tick!!!!!!

twinges in the hinges wrote: »

If I am guilty of anything I am guilty of assuming that people are as good as their word.

Unless you have it in writing, a persons word means nothing.
And even if you have it in writing, it's barely worth the paper it's written on.

You should have never paid that fine.

And even then, it still might not even be Joe Duffy's fault if the new owner is taking the piss.

Like did they admit that they didn't un-register you as the previous owner and also admit they didn't register the new owner?
I'm sorry but I find this incredibly difficult to believe.

twinges in the hinges

grahambo wrote: »

You should have just told them to f**k off man!

Let them send you a summons, you just send the letter back saying you can only appear in your local court.
Then let the Judge rip them apart for being absolutely tick!!!!!!



Unless you have it in writing, a persons word means nothing.
And even if you have it in writing, it's barely worth the paper it's written on.

You should have never paid that fine.

And even then, it still might not even be Joe Duffy's fault if the new owner is taking the piss.

Like did they admit that they didn't un-register you as the previous owner and also admit they didn't register the new owner?
I'm sorry but I find this incredibly difficult to believe.

Could have, should have, didn't - hindsight is a wonderful thing but not of much value to me in finding a solution. So thanks for the telling off but its no help.

GBX

The only way to get the outcome you want is to badger Duffys and contact the dept of transport to get your details removed from the reg. Ranting on here wont solve your issue.

Lorddrakul

I'd certainly complain to the ombudsman for consumers on this, as that is is very poor treatment.
But yes, hindsight is a wonderful thing.
I had a not terribly dissimilar experience with a Ducati one time about ten years ago, and an authorised dealer who shall remain nameless

listermint

grahambo wrote: »

He is right though in that you should not have paid the fine.
If it went to court you have all the proof you need, there is no way a judge would find you guilty.

That was a very silly thing to do, you paid a fine for someone else.
What were you thinking?

If this is still an issue, ring the Garda.

Something stinks in terms of whats happened, I cant really believe Joe Duffy are at fault as I've dealt with them a few times and they've always been ok. and in instances when things were not "Ok" they were quick enough to resolve them/reimburse me.

It's not in JD's interest to have the Garda/Council knocking on their door about not registering bikes/cars correctly.

I wonder is the new owner acting the ball*x

My read here is that they sold the bike on , either via auction or to a trader they are affiliated with. Handed over the Logbook and that was that.

That is why they are washing their hands of it.

Personally wouldn't go near them based of numerous stories of bad customer service.

twinges in the hinges

OK it looks like I have a resolution.

Following a pretty robust discussion with a senior manager in JDM this morning, a representative called to my door with €60 cash which I happily accepted.

The senior manager accepted that JDM had "dropped the ball" very badly in this case.

I have also insisted on, and been promised, a letter of apology which I am hoping will arrive shortly.

It is unfortunate that it ever had to come to this but there you have it.

I am now happy to draw a line under the whole sorry affair and chalk it up to experience.

Many thanks for the useful comments made. I have learned some lessons and will never be caught like this again.

D3V!L

twinges in the hinges wrote: »

OK it looks like I have a resolution.

Many thanks for the useful comments made. I have learned some lessons and will never be caught like this again.

I learned lessons several times dealing with them. After purchasing 4 bikes they royally f*cked up the last one. I'll never set foot in the place again.

BMW themselves are well aware of them and so much so they shipped my bike to BMW NI along with me when there was some warranty work needed.

Beta Ray Bill

twinges in the hinges wrote: »

OK it looks like I have a resolution.

Following a pretty robust discussion with a senior manager in JDM this morning, a representative called to my door with €60 cash which I happily accepted.

The senior manager accepted that JDM had "dropped the ball" very badly in this case.

I have also insisted on, and been promised, a letter of apology which I am hoping will arrive shortly.

It is unfortunate that it ever had to come to this but there you have it.

I am now happy to draw a line under the whole sorry affair and chalk it up to experience.

Many thanks for the useful comments made. I have learned some lessons and will never be caught like this again.

If they admitted that, it was their mistake, that is shocking.

Like really poor on their part.

I'm glad you got it sorted though!!

miamee

Is the bike still registered in your name? Or have they also somehow sorted that out today as well?

ratracer

So now we know JDM are keeping an eye on boards

twinges in the hinges

miamee wrote: »

Is the bike still registered in your name? Or have they also somehow sorted that out today as well?

I have managed to check with the vehicle registration people and I understand that it is not. I will however keep an eye on that.

Lorddrakul

Glad yo hear you got it sorted, but that is very poor and highly unprofessional of such an organisation.

Takes an awfully long time to build trust again after such an experience.

prunudo

Have you been getting tax renewal letters since you traded it in. Surely that would raise questions about whether the bike had registered in a new name or not.
Glad its sorted and hopefully its the last you'll hear about it.

Cienciano

twinges in the hinges wrote: »

I have run out of patience and am now considering my next steps. Should I contact BMW Motorrad?

Late to the thread and it's resolved, but issues like that you have to go to BMW Motorrad Ireland. I had an issue with them where they acted very unprofessionally when I was handing over €20k cash for a bike, (no trade in) and they were unbelievably bad. Was talking to a guy who had a similar problem with them and he got sorted when he contacted BMI. I did the same and literally the next day they "found" the lost document they said they sent me. :rolleyes:

Deadlift kid

twinges in the hinges wrote:

I paid the fine on the 14th March, advised Joe Duffy of the payment. Despite my best efforts and well over two months since I first brought this to their attention I am still awaiting payment of my money. In the meantime I still do not know if the registration issue has been resolved.

Just a guess here I may be wrong but id imagine by paying the €60 penalty you're admitting liability of said incident.. I wouldn't say you have any come-back its like a contract but I may be wrong.

Hotblack Desiato

twinges in the hinges wrote: »

I have managed to check with the vehicle registration people and I understand that it is not. I will however keep an eye on that.

It's not resolved until it's resolved in Shannon.

rock22

Cienciano wrote: »

Late to the thread and it's resolved, but issues like that you have to go to BMW Motorrad Ireland. I had an issue with them where they acted very unprofessionally when I was handing over €20k cash for a bike, (no trade in) and they were unbelievably bad. Was talking to a guy who had a similar problem with them and he got sorted when he contacted BMI. I did the same and literally the next day they "found" the lost document they said they sent me. :rolleyes:

I think you might have been lucky. I too had an issue with a BMW dealer , who was not in Dublin. Eventually had to contact BMW Motorrad and they sent an initial very good reply. But later the reply I received was simple a copy of the reply from the dealer. I think BMW Motorrad IE might be just the few dealers working together


Good you got sorted. But bad dealer experience must have a knock-on affect on saled of BMW m/c's here

arybvtcw0eolkf

ratracer wrote: »

So now we know JDM are keeping an eye on boards

LOL, you're not wrong.

DEV!L I'm sure remember's when legal action was threatened against something I'd posted here a few years back.

My own experience with JDM has been mixed. A few years ago I swore I'd never deal with them again, I won't go into all the details.

When my son was changing bikes he fanced an 800GS JDM had on their floor, although I'd sworn I'd never deal with them again I very reluctantly went with him.

And honestly I found them great to deal with, a completely different attitude and we bought two bikes instead of one lol!.

I'd one smallish problem with the bike which they fixed under warranty no problem, and because its got a full service history I wanted to keep that up so I left the bike back (out of warranty now) for a service, and was supplied with a loan of a bike for the day free of charge.

Personally I'd have no problems going back to them, but that's not defending them against whats happened to the OP.

OP that's dreadful treatment, I'm sorry to hear you were treated like that but I'd imagine most large dealerships are going to have their major f*cks from time to time, we all hope we're not the one on the sh*tty end of the stick.

I'd hope they'd offer you something as way of compensation, I'd be pushing for at least a free major service. I wouldn't be happy with my 60 quid and an apology.

Cienciano

They probably know you at this stage Mak and keep you happy. I remember I went in for a service, (never a loan bike available for me in about 15 services) and they "hadn't time" to do the bike, so it wasn't started. Routine service btw. After getting the bus all the way out to finglas I find this out because they were apparently too busy for a phone call too. Annoying as fúck, glad I just deal with Robbie in mototechnic now, no bullshít.

D3V!L

Lucca Microscopic Ace wrote: »

LOL, you're not wrong.

DEV!L I'm sure remember's when legal action was threatened against something I'd posted here a few years back.

I threatened the same in the shop and they brush it off like water off a ducks back. I have a thread here somewhere complaining about them. We spent 80k in a two year period. I'll never set foot in the place again after how I was treated in January 2018 when I picked up my 1200 GSA.

Cienciano

D3V!L wrote: »

I threatened the same in the shop and they brush it off like water off a ducks back. I have a thread here somewhere complaining about them. We spent 80k in a two year period. I'll never set foot in the place again after how I was treated in January 2018 when I picked up my 1200 GSA.

I went in to pick up my brand new 1200 GSA and it was in the wrong colour and had the wrong tyres on it. Not massive, the colour is minor details as it's not much on the particular model I got and they offered to change the tyres, but disappointing to put it mildly.

The Tetrarch

This is an interesting thread.
I am buying at the moment, paid a deposit by credit card over the phone (they called).
I have nothing from them: receipt for deposit; spec of bike; delivery date; bank details for final payment. I have a business card.
This morning I sent an e-mail asking for something/anything.

D3V!L

The Tetrarch wrote: »

This is an interesting thread.
I am buying at the moment, paid a deposit by credit card over the phone (they called).
I have nothing from them: receipt for deposit; spec of bike; delivery date; bank details for final payment. I have a business card.
This morning I sent an e-mail asking for something/anything.

Cancel and go to Kearys or elsewhere. Not worth the hassle.

The Tetrarch

D3V!L wrote: »

Cancel and go to Kearys or elsewhere. Not worth the hassle.

I spoke to them on the phone a few minutes ago.
The person who took the call is new to the motorcycle section, and is working to improve things.
The name on the business card has left the business.
The person who took my call will contact me next Tuesday. He could act earlier but I asked him take time and do things right.

Cienciano

The Tetrarch wrote: »

This is an interesting thread.
I am buying at the moment, paid a deposit by credit card over the phone (they called).
I have nothing from them: receipt for deposit; spec of bike; delivery date; bank details for final payment. I have a business card.
This morning I sent an e-mail asking for something/anything.

That's similar to me. But at least you paid CC, I paid cash. Here's my story:

Waiting list for new bikes (1200GSA was new enough out, big demand). Paid the deposit. Went through the extras, heated grips, panniers etc etc, agreed on all of them. This was hand written on piece of paper. Left the shop then a couple of days later realised I had no receipt after handing over cash. Called the shop, they said they'd send it out. Few weeks later, nothing, called the shop again. I actually confirmed a few of the details like the tyres and colour this time. They said they'd send it out. Nothing. I forgot about it. Finally get a call from JD, bike has arrived. Great weather (like yesterday) so went in to collect, still have zero documentation to show I was buying a bike from them! One GSA in the showroom, assumed it wasn't mine cos wrong tyres and colour. It was mine. Took it anyway cos when you've been waiting months the tyres and colours aren't too big deal, especially when it's sunny and you just want to ride it.

Call back a month later to get panniers fitted. There was a delay on the panniers who were made by a 3rd party company who couldn't keep up with demand. Guy insists I didn't pay for the panniers. I have no receipt. I ask "who agrees the price of bike and decides to pay for 1 optional extra separately?". Now it's 2 sales guys insisting that's exactly what I did. I was an idiot so I paid (about €900) but I thought I'd get the money back cos I knew they were wrong. About a week later I met a guy outside Scut Fagans who bought an RT from them recently and they did the exact same thing to him. He complained to Motorrad Ireland and got an apology and refund a few days later. I called MI and told them what happened and then gott a phone call from the sales guy from JD a couple of days later who magically "found" the piece of paper with the extras we agreed on and the panniers were there, he was sorry and will refund the €900 back onto my card. This is probably 5 months after we originally first sat down and the deposit was paid. :rolleyes:

I often wondered why they would behave like this and get away with it. But one thing I know is, my deposit was for €1000 cash, the panniers were close to it (around €900). And a sales guy who was not involved in the sale backed the other guy up without knowing the details of what was agreed. Guy I talked to outside Scut Fagans said he wasn't the first guy it happened to either. The main guy involved has long since gone, but I don't know about the second guy.

The Tetrarch

^
That is what happens in business when there is no "nuts and bolts guy/girl (in the accounting/bookkeeping/administration sense)" .
The ordering (purchasing) is probably getting the same treatment i.e. people forgetting to do things, blaming others, blaming the customer.

Everyone is running around "closing deals" and trying to impress the boss.
Behind them is a trail of destruction.

I've been landed with a few of those clean up situations in my time.
The guy I spoke to made me a promise. Will he deliver?

Cienciano

The Tetrarch wrote: »

^
That is what happens in business when there is no "nuts and bolts guy/girl (in the accounting/bookkeeping/administration sense)" .
The ordering (purchasing) is probably getting the same treatment i.e. people forgetting to do things, blaming others, blaming the customer.

Everyone is running around "closing deals" and trying to impress the boss.
Behind them is a trail of destruction.

I've been landed with a few of those clean up situations in my time.
The guy I spoke to made me a promise. Will he deliver?

I assume that because you paid with CC you'll be ok. But from my experience, asking someone to take their time to do it right means they'll leave it on the long finger! I'd be looking for that receipt asap, there's absolutely no excuse from JD not to have something straight away. If it's done by phone, you should have it in a maximum of 3 days.

Hotblack Desiato

Cienciano wrote: »

I often wondered why they would behave like this and get away with it. But one thing I know is, my deposit was for €1000 cash, the panniers were close to it (around €900).

*strokes chin*

listermint

Cienciano wrote: »

I assume that because you paid with CC you'll be ok. But from my experience, asking someone to take their time to do it right means they'll leave it on the long finger! I'd be looking for that receipt asap, there's absolutely no excuse from JD not to have something straight away. If it's done by phone, you should have it in a maximum of 3 days.

I'm confused

A. Because why aren't these on the computer system I'm sure their cars are.
B. If it's a written book job why the carbon copy isn't being handed over.


Wacker down he back lane has a three piece carbon copy book for receipts whether he stands over he 3 month gear box or not.

I'd complain to motorad Europe tbh.

The Tetrarch

Update on my Joe Duffy contacts
Last week I paid 20k+, the balance owed on the new bike.
I have no idea of a delivery date. In early May I was told end of June.

On 22nd May I sent an e-mail to my contact in Joe Duffy (the person who is taking charge of customers) asking about accessories and clothing, about 3k worth.
No response as yet (18th June).
I have not had a bike for 35 years and need full kit.

I phoned this morning, 18th June, and was told he was on a call and would phone me.
No call.

This week I ordered Alt-Berg boots from the UK (size 8 1/2, Wide), delivery on 16th August.
I contacted a motorcycle dealer in Dublin asking about an Arai helmet, and will buy from them.

I sent an e-mail on 20th May to a very well know supplier of touring accessories and bike accessories. No reply.

Is the motorcycle trade too busy to deal with customers?

Sonics2k

They can be busy enough. But JD are known for being absolute bastards to try and deal with.

I'm sure one of their lads will be along to read the thread soon and you'll get a 'random' call to go over it.

D3V!L

Sonics2k wrote: »

They can be busy enough. But JD are known for being absolute bastards to try and deal with.

I'm sure one of their lads will be along to read the thread soon and you'll get a 'random' call to go over it.

They're also known to put pressure on boards.ie to remove posts they dont agree with.

Sonics2k

D3V!L wrote: »

They're also known to put pressure on boards.ie to remove posts they dont agree with.

I've had one interaction with JD only a few weeks ago. The absolute disdain they showed me because I didn't line up with their usual buyer was shocking.

To hell with them.