Car came wrong spec

alfman

I had a similar issue with Volkswagen last year. Spec didn't match Brochure. When I took it up with Volkswagen they pointed out a tiny piece of writing in the Brochure that says " All Specs are subject to chnage" or something like that. Last Volkswagen I ever buy.

Del2005

SteM wrote: »

So if the spec changes they're not allowed to pull out of the sale when they receive a call? If I bought a car with a sunroof, and the sunroof was one of the reasons I chose that car, but I got a call to say the sunroof had been removed from that model and was only available in higher spec I'd still have to accept it? There'd be no option for me to cancel?

If you told the sales person that you wanted a sun roof then yes you should, if you bought it because the spec said it has a sun roof and it's removed from the spec then you have signed up to buy it. A lot of companies do offer to let people off the contract but they don't have to, similar to shops not being required to provide change.

SteM

Del2005 wrote: »

If you told the sales person that you wanted a sun roof then yes you should, if you bought it because the spec said it has a sun roof and it's removed from the spec then you have signed up to buy it. A lot of companies do offer to let people off the contract but they don't have to, similar to shops not being required to provide change.

Oh, I was wondering because you originally said that the spec change call would just be a courtesy call. But a lot of companies allow you to cancel. Thanks for clarifying.

Edit, essentially what you're saying is you have to go through the spec sheet feature by feature with the salesperson to ensure you get what you pay for, otherwise you have little comeback. "I'm buying this car because it has cruise control, I'm buying this car because it has heated seats...." etc. I don't know any other industry that sells to customers like this.

Del2005

SteM wrote: »

Oh, I was wondering because you originally said that the spec change call would just be a courtesy call. But a lot of companies allow you to cancel. Thanks for clarifying.

Edit, essentially what you're saying is you have to go through the spec sheet feature by feature with the salesperson to ensure you get what you pay for, otherwise you have little comeback. "I'm buying this car because it has cruise control, I'm buying this car because it has heated seats...." etc. I don't know any other industry that sells to customers like this.

It's not the industry its so that you can back out under consumer law. If you buy a radio and you say it needs LW to the retailer and it turns out not to have LW you can return it, if you bought the radio on the assumption that it had LW you can't return it. Unless you specifically say that you want an item on the product then the retailer is perfectly entitled to not deal with you if it isn't ther when you purchase it.

Lantus

alfman wrote: »

I had a similar issue with Volkswagen last year. Spec didn't match Brochure. When I took it up with Volkswagen they pointed out a tiny piece of writing in the Brochure that says " All Specs are subject to chnage" or something like that. Last Volkswagen I ever buy.

What was the item?

Generally if you order say a basic trend line in white and it arrives and the spec is slightly different then tough. They can't make that same car with the bit you want without it being a special and costed extra.

But if you ordered same plus say a costed optional extra and it was missing you would have the option of waiting for the car to ordered again if you wanted.

I was offered same but just paid for car that came. Don't have time to fret about an option that won't change my life.

alfman

Lantus wrote: »

What was the item?

Generally if you order say a basic trend line in white and it arrives and the spec is slightly different then tough. They can't make that same car with the bit you want without it being a special and costed extra.

But if you ordered same plus say a costed optional extra and it was missing you would have the option of waiting for the car to ordered again if you wanted.

I was offered same but just paid for car that came. Don't have time to fret about an option that won't change my life.

Car was meant to come with a Space Saver Spare Wheel but it came with a full size temporary spare wheel which meant the boot floor couldn't be dropped so boot capacity was cut by 25%. Brochure said it came with a Space Saver and a Variable Boot floor which when in the lowest postion gave the car a nice big deep boot which was one of the reasons I bought the car.

Volkswagen Ireland wouldn't swap the spare wheel for me and wanted to charge me a fortune to do it. I argued I bought car because it was going to have a big boot and now capacity was reduced. They didn't care neither did Dealer.

Similar issue happened people I know in Uk and Volkswagen UK swapped the spare wheel no problem for them.

Toyotafanboi

alfman wrote: »

Car was meant to come with a Space Saver Spare Wheel but it came with a full size temporary spare wheel which meant the boot floor couldn't be dropped so boot capacity was cut by 25%. Brochure said it came with a Space Saver and a Variable Boot floor which when in the lowest postion gave the car a nice big deep boot which was one of the reasons I bought the car.

Volkswagen Ireland wouldn't swap the spare wheel for me and wanted to charge me a fortune to do it. I argued I bought car because it was going to have a big boot and now capacity was reduced. They didn't care neither did Dealer.

Similar issue happened people I know in Uk and Volkswagen UK swapped the spare wheel no problem for them.

Sounds like you were dealing with people thick as thieves unfortunately.

That's a very simple one to resolve, just swap the spare wheel kit from a showroom/ demo car etc with the space saver wheel? Surely that'd have got you sorted? Even if they didn't tell you that's what they did, you'd probably not have known.

It's mad how far some places will let "computer says no" fly.

alfman

Toyotafanboi wrote: »

Sounds like you were dealing with people thick as thieves unfortunately.

That's a very simple one to resolve, just swap the spare wheel kit from a showroom/ demo car etc with the space saver wheel? Surely that'd have got you sorted? Even if they didn't tell you that's what they did, you'd probably not have known.

It's mad how far some places will let "computer says no" fly.

That's all I wanted them to do. Before I bought Car they couldn't have been more friendly. As soon I as bought Car they didn't want to know me.

Lantus

alfman wrote: »

Car was meant to come with a Space Saver Spare Wheel but it came with a full size temporary spare wheel which meant the boot floor couldn't be dropped so boot capacity was cut by 25%. Brochure said it came with a Space Saver and a Variable Boot floor which when in the lowest postion gave the car a nice big deep boot which was one of the reasons I bought the car.

Volkswagen Ireland wouldn't swap the spare wheel for me and wanted to charge me a fortune to do it. I argued I bought car because it was going to have a big boot and now capacity was reduced. They didn't care neither did Dealer.

Similar issue happened people I know in Uk and Volkswagen UK swapped the spare wheel no problem for them.

Shocking that wouldn't just swap that, so easy for them. I would write and complain to vw group. Don't let nonsense like that slide.

volchitsa

Lu Tze wrote: »

We had similar (though not as obvious) with a Hyundai i30 2 years ago. Website said the driver's seat had adjustable lumbar support, the only reason we went to look at the car as the girlfriend wanted it for the long drives. Typical, they only had the next model up for the test drive, it had the lumbar support, we bought the car. I picked it up, got home, girlfriend asks where is the lumbar support. They claimed it wasn't included on the spec and showed the brochure. I sent on the link to the website and screengrabbed it. They offer to fit the seat for half the price it would have cost. We asked they return our traded in car and refund us if they weren't going honour what they listed as selling. They fitted it free of charge

So many cowboys, I wonder is it an Irish thing or is it really the carmaker themselves?

Gonna go on one of my hobby horses here and wonder why a country with no car industry of its own has set up a vehicle registration system that pushes up imports by overvaluing the latest reg. It only benefits car dealers, guys like those mentioned in this thread, and actively harms our import-export ratio.

France and Germany don't do it, and they actually have a car industry that might benefit from it. And at least the British do still produce cars, but why the hell do we do it? I don't get it.