Nightline!!! Better than pidgeons?

cursai

I just want to say nightline are a joke of a courier. I'm having to use then through a company and tracking the shipments is like trying to find a golden egg. This is the latest of numerous packages I've been sent.

The tracking system on their site doesn't work. Sends you to a blank page with pending on it?

Costumer service don't answer the phones.

I'm not even annoyed. I just wonder how the hell they are still operating???

bop1977

Their cheap

CinemaGuy45

Virgin Media use them.

cursai

Cheap isnt the word. They must give freebies.

L.Jenkins

If you think Nightline is bad, this sums up a courier in the UK we work with on a daily basis, even today. https://www.dailymail.co.uk/news/article-3706721/Thousands-customers-besiege-delivery-firm-Yodel-complaints-poor-service-drivers-warn-not-join-firm.html

fryup

nightline, fastway, dpd, gls......there all the same...under staffed and under pressure...the courier game is cut throat, its a god-awful business to be involved in

byte

Nightline are now owned by UPS, so I'm sure they'll only get better... :pac:

Victor

cursai wrote: »

Better than pidgeons?

Did you mean pidgin?

ED E

Sh1t couriers are permitted becase we're terrible customers. If you order from [X] and they send it via Nightwats or FastFail then give them an earful down the phone. Once they get enough complaints they'll change.

DPD are usually fine btw, as are UPS(not like in the US) or An Post.

Guy:Incognito

bop1977 wrote: »

Their cheap

Their cheap what?

ytpe2r5bxkn0c1

ED E wrote: »

Sh1t couriers are permitted becase we're terrible customers. If you order from [X] and they send it via Nightwats or FastFail then give them an earful down the phone. Once they get enough complaints they'll change.

DPD are usually fine btw, as are UPS(not like in the US) or An Post.

We stopped using a retailer because of failed deliveries by Nightline and told them so. The worst of the couriers. DPD, UPS, DHL, An Post, etc. can find us but Nightline seem incapable of doing so, while spouting lies about nobody being home, or no answer when they phoned for directions. Since Eircode came in every courier, bar Nightline, just arrives as expected.

Zorya

Must admit we have been getting deliveries on time from Nightline for many, many years, and we live in the absolutely arse end of nowhere with a pot-holed lane to boot. The lads are always nice and friendly. I feel sorry for them as their work loads seem to have increased. It's a stressful job.

Deebles McBeebles

fryup wrote: »

nightline, fastway, dpd, gls......there all the same...under staffed and under pressure...the courier game is cut throat, its a god-awful business to be involved in

Don't push me 'cause I'm close to the edge
I'm trying not to lose my head
It's like a jungle sometimes
It makes me wonder how I keep from goin' under

ednwireland

was at my mums earlier this week in the depths of west Yorkshire, ordered something at 9pm delivered by yodel the following day at 11am ,
yodel website showed delivery driver on google maps and told you how many deliveries he had before you all in real time, amazing.

obviously the warehouses are in the uk but that was service

murpho999

bop1977 wrote: »

Their cheap

Guy:Incognito wrote: »

Their cheap what?

You know ...their cheap delivery there.....

fryup wrote: »

nightline, fastway, dpd, gls......there all the same...under staffed and under pressure...the courier game is cut throat, its a god-awful business to be involved in

Cee-Jay-Cee

My wife ordered online from Next at 7:15pm last night. Nightline delivered the package at 9:15am this morning. We live in North Donegal.

No complaints here.

Boom_Bap

I found your package

cursai

Also it's impossible to create an account on their website. What the hell is a customer code?

Grayson

I ordered something online last year in early december and paid for two day shipping. Didn't get it till january because nightline have a policy of not delivering to a business address for most of december and early january in case the business is closed.

Titanucd

Fastway don't even let you ring them. They've done the usual (i.e. didn't bother their bo***x to deliver my parcel) and now I have to contact them online. Don't suppose anyone has a contact number?

kneemos

Cee-Jay-Cee wrote: »

My wife ordered online from Next at 7:15pm last night. Nightline delivered the package at 9:15am this morning. We live in North Donegal.

No complaints here.

Next have rapid delivery.

facehugger99

DPD are ****e too.

They have a Talkbot called Dave on their website as their 'Help' option.

DAve: "Hello, I'm Dave the DPD talkbot I'm here to help you with your query. Do you have a tracking number"

Yes/No

Me: "Yes"

Dave: "Great, please enter your tracking number"

Me: "654666464d"

Dave: "Great, Do you have a customer number."

Yes/No

Me: "No"

Dave: "Sorry, you need to enter a customer number"

Me: "Go fcuk yourself Dave you useless prick."

cursai

facehugger99 wrote: »

DPD are ****e too.

They have a Talkbot called Dave on their website as their 'Help' option.

DAve: "Hello, I'm Dave the DPD talkbot I'm here to help you with your query. Do you have a tracking number"

Yes/No

Me: "Yes"

Dave: "Great, please enter your tracking number"

Me: "654666464d"

Dave: "Great, Do you have a customer number."

Yes/No

Me: "No"

Dave: "Sorry, you need to enter a customer number"

Me: "Go fcuk yourself Dave you useless prick."

same on nightline website. cant register without a customer number?????

SEPT 23 1989

Last week was an absolute fcuking disaster for courier companies

Nearly lost a customer over them

super_furry

There is no-one nearly as bad as DPD.

Ursus Horribilis

Try Parcel Connect which is a branch of Fastway. I stupidly used them to send something I'd sold on eBay. The morons lost my parcel. There was tracking for the first couple of stops and then the trail went cold once it reached its depot in Dublin. It took over 2 months of badgering their incompetent customer "service" to finally get a refund. By that stage, I'd long since refunded the buyer.

Aongus Von Bismarck

cursai wrote: »

I just want to say nightline are a joke of a courier. I'm having to use then through a company and tracking the shipments is like trying to find a golden egg. This is the latest of numerous packages I've been sent.

The tracking system on their site doesn't work. Sends you to a blank page with pending on it?

Costumer service don't answer the phones.

I'm not even annoyed. I just wonder how the hell they are still operating???

What were you ordering?

Personally I find it's always better to visit the vendor.

If I'm buying a decent wine I always visit the purveyor. Not the vineyard but any half decent wine merchant will know his stock and discuss the history, vintage and expected tasting notes. Ordering online is a fools errand.

Del2005

facehugger99 wrote: »

DPD are ****e too.

They have a Talkbot called Dave on their website as their 'Help' option.

DAve: "Hello, I'm Dave the DPD talkbot I'm here to help you with your query. Do you have a tracking number"

Yes/No

Me: "Yes"

Dave: "Great, please enter your tracking number"

Me: "654666464d"

Dave: "Great, Do you have a customer number."

Yes/No

Me: "No"

Dave: "Sorry, you need to enter a customer number"

Me: "Go fcuk yourself Dave you useless prick."

You aren't their customer that's why you have the problem. Your supplier is the business you bought from and that is the only company you should be contacting. The courier is highered by the company sending you the item and its up to them to chase deliveries.

cursai

Aongus Von Bismarck wrote: »

What were you ordering?

Personally I find it's always better to visit the vendor.

If I'm buying a decent wine I always visit the purveyor. Not the vineyard but any half decent wine merchant will know his stock and discuss the history, vintage and expected tasting notes. Ordering online is a fools errand.

I thought you were finished with this troll account Andy.

machiavellianme

cursai wrote: »

I just want to say nightline are a joke of a courier. I'm having to use then through a company and tracking the shipments is like trying to find a golden egg. This is the latest of numerous packages I've been sent.

The tracking system on their site doesn't work. Sends you to a blank page with pending on it?

Costumer service don't answer the phones.

I'm not even annoyed. I just wonder how the hell they are still operating???

What do you expect? With Halloween just over and panto season almost upon us, nevermind the demand for big red suits. It's a very busy time of year for our friends in the costumer service!

cursai

machiavellianme wrote: »

What do you expect? With Halloween just over and panto season almost upon us, nevermind the demand for big red suits. It's a very busy time of year for our friends in the costumer service!

I had an order in August that had the same problem. Agent couldn't even get through to driver and tracking details are incorrect.

marklazarcovic

I've seen a package sitting outside a appartment the last 7 days,left by a courier,it's outside the wrong appartment, courier's we're told 6 days ago by Spanish chap living there, I told the driver myself when I spotted him 4 days ago.

It's still there as of yesterday. Disgraceful, someone's present or something, doubt it will get nicked as it's out of view from most residents.

But to be told,and do nothing... Fcuk me.

cursai

marklazarcovic wrote: »

I've seen a package sitting outside a appartment the last 7 days,left by a courier,it's outside the wrong appartment, courier's we're told 6 days ago by Spanish chap living there, I told the driver myself when I spotted him 4 days ago.

It's still there as of yesterday. Disgraceful, someone's present or something, doubt it will get nicked as it's out of view from most residents.

But to be told,and do nothing... Fcuk me.

At least you have tracking info on it.

I have been a very satisfied customer of the expensive but excellent quality photo printing service, PhotoBox, which is based on the continent, and have got many photobooks printed from my travels, and in the past delivered to me by my friendly An Post postman to my apartment complex. He used to leave it very conveniently in hallway for me. If there was any problem all I had to do was collect the item at my local post office. Items came quickly enough, and always reliably. However, PhotoBox have started using Nightline, which has caused me nightmares. I recently awaited a delivery of 7 items from PhotoBox, and it has been a total mess regarding delivery times and methods. I would get an hour notice, if at all, of an item being delivered to my door. The driver might have come and gone by the time I arrive home, even if i'm only up the road, stopped everything and returned home immediately. Then same would be repeated after arranging for re-delivery. After that tried getting it delivered to Parcel Motel, one of which is beside me. Expected notification of when it would arrive here, but no joy. Just noticed on the tracking that it had been cancelled after allegedly being in motel several days! Phoned them, they said item was oversized and would not fit in motel box and that I can collect it at Finglas. I said that wasn't at all convenient, so they have now agreed to try delivering again to my door!! Aaargh!! :mad:

One funny thing from the 1980s: as a hobby pilot I got invited to spend a day on a Cessna Titan which was operated by Iona Airways on behalf of UPS. The cargo pilots had a lonely job operating their small twin engine aircraft through the night and appreciated the unofficial company of a reliable person who had some pilot training, and maybe was considering a career in commercial aviation. It was a great insight into the job. I boarded the Titan bound for Cologne, and after a few hours kip on a camp bed in a cold outbuilding, the commercial pilots awakened to the sound of the big UPS-owned DC8 from America, which was transferring cargo to and from the light planes. At 4am pilot & I boarded through door, and aircraft was packed up full behind us with light medical equipment, medicines and medically related paper documents. In fact it was packed so tightly that we had no means of egress other than climbing through the pilot's emergency window. Upon take-off the cargo door flew open as the Cologne dispatcher had not secured it properly. The warning came on just as we were about to become airborne. Pilot had to jam on the brakes, pull onto taxiway where he got permission to park and close the door. He had to climb out window, closely past running propeller which I was nervously watching and ready to pull the fuel cut-off. He was afraid engine wouldn't restart promptly on the cold morning. We flew to Southend, disposed of much cargo, and upon taking off again I noticed fuel cap was missing from starboard wing. As he said, it was a good thing I was on board to be able to see that, and after emergency PanPan landing back in Southend (with London air traffic being diverted to further hold), he started filing an incident report detailing his failure to do wing inspection plus fuellers failure to replace cap. The pilot had been over-tired and stressed, his working conditions of poor resting facilities with very limited toilet access, and hardly any means for refreshments other than the flask he brought on at Dublin. It was a huge insight into the stressful life of a small cargo pilot, the ones who are plying the night skies to get small items delivered to us and our businesses as it was then in the 80s. And it was certainly not a glamorous piloting job.

cursai

Deleted User wrote: »

One funny thing from the 1980s: as a hobby pilot I got invited to spend a day on a Cessna Titan which was operated by Iona Airways on behalf of UPS. The cargo pilots had a lonely job operating their small twin engine aircraft through the night and appreciated the unofficial company of a reliable person who had some pilot training, and maybe was considering a career in commercial aviation. It was a great insight into the job. I boarded the Titan bound for Cologne, and after a few hours kip on a camp bed in a cold outbuilding, the commercial pilots awakened to the sound of the big UPS-owned DC8 from America, which was transferring cargo to and from the light planes. At 4am pilot & I boarded through door, and aircraft was packed up full behind us with light medical equipment, medicines and medically related paper documents. In fact it was packed so tightly that we had no means of egress other than climbing through the pilot's emergency window. Upon take-off the cargo door flew open as the Cologne dispatcher had not secured it properly. The warning came on just as we were about to become airborne. Pilot had to jam on the brakes, pull onto taxiway where he got permission to park and close the door. He had to climb out window, closely past running propeller which I was nervously watching and ready to pull the fuel cut-off. He was afraid engine wouldn't restart promptly on the cold morning. We flew to Southend, disposed of much cargo, and upon taking off again I noticed fuel cap was missing from starboard wing. As he said, it was a good thing I was on board to be able to see that, and after emergency PanPan landing back in Southend (with London air traffic being diverted to further hold), he started filing an incident report detailing his failure to do wing inspection plus fuellers failure to replace cap. The pilot had been over-tired and stressed, his working conditions of poor resting facilities with very limited toilet access, and hardly any means for refreshments other than the flask he brought on at Dublin. It was a huge insight into the stressful life of a small cargo pilot, the ones who are plying the night skies to get small items delivered to us and our businesses as it was then in the 80s. And it was certainly not a glamorous piloting job.

Jeez cool story. I was only ordering something from a Dublin company. I hope it never got airborne.

fryup

^good insight catmaniac, well told....

...people don't be too hard on courier drivers, as i said previously its a horrible stressful business to be in and most drivers get paid pittance esp the novices with little or no training

cursai

fryup wrote: »

^good insight catmaniac, well told....

...people don't be too hard on courier drivers, as i said previously its a horrible stressful business to be in and most drivers get paid pittance esp the novices with little or no training

I don't think anyone reasonable blames the actual drivers. Its the companies that deserve our frustration. Making promises of next day delivery when it's actually a week away and tracked to the local depot just to tease you.

fryup

^^^^^^^^^^^^

but its the drivers who get it in the neck from joe public

CFlat

I was a courier back in the early 90's. Worked for Interlink(think they're called DPD now). The workload was horrendous. Started packing the vans at 8.00 in the morning, very seldom got home before 7.00 that evening.

I cannot fu cking imagine what its like now with everything being ordered on line. Most of my work was industrial estates where now they are housing estates/one off houses in the countryside. Must be a nightmare for the drivers, mind you Eircode has probably helped them a lot.

ontheditch2

DPD, I find are very good. Had to collect at the local depot 2 weeks ago and they were flat out, on a Saturday morning.

Graniteville

Biggest problem is that customers want free delivery, companies haggle low rates, drivers get paid crap.

Fine in a market with high unemployment, but causing headaches now and simply not enough drivers.

One of the reasons dpd are not as bad as the others (they do have plenty of issues though) is that they refuse to drop below a certain rate and that allows for many drivers to be employed on salary rather than piece work.

CFlat

Graniteville wrote: »

Biggest problem is that customers want free delivery

That's something that amazes me. When I worked two decades ago in the business we had a minimum rate of 12.00 IP plus VAT. I think that was anything between zero kilos and 10 kilos. Now the prices are 5/6 euro per item.

Must be a hard business to make a crust in now cause the vans are the same size as they were in my day!!

Graniteville

CFlat wrote: »

That's something that amazes me. When I worked two decades ago in the business we had a minimum rate of 12.00 IP plus VAT. I think that was anything between zero kilos and 10 kilos. Now the prices are 5/6 euro per item.

Must be a hard business to make a crust in now cause the vans are the same size as they were in my day!!

Its now under €4 per item for volume users with many firms.

Gael23

They left a delivery behind a large flower pot outside our house and left no note that we had missed a delivery. It was there for 2 days before we spotted it.

I reckon they have seasonal staff hired for Christmas who are not trained properly.

Bigbagofcans

cursai wrote: »

I thought you were finished with this troll account Andy.

Definitely a troll account - he has Fred Flintstone as his avatar!

freshpopcorn

I find all of the courier companies the same once they get to know you.
Littlewoods drove me mad with a parcel a while ago. I contacted them and had to.provode my postcode as a security question. The reason for delay was they said they didn't have my postcode. However one of their security question was for me

antodeco

cursai wrote: »

Jeez cool story. I was only ordering something from a Dublin company. I hope it never got airborne.

I ordered something from the UK once. It was delivered to their main sorting office in Ireland. Sent to Germany for dispatch. Went to the UK and then was delivered "next day" to me in Ireland. Sometimes I wish I had as glamlurous a life as some of my jet setting post!

fryup

Gael23 wrote: »

I reckon they have seasonal staff hired for Christmas who are not trained properly.

DPD had me driving my own car when i started with them:rolleyes:, was paid per drop

L.Jenkins

greencap

Gael23 wrote: »

They left a delivery behind a large flower pot outside our house and left no note that we had missed a delivery. It was there for 2 days before we spotted it.

I reckon they have seasonal staff hired for Christmas who are not trained properly.

Where are they meant to put it if theres no one at the house to accept it?

(and no not there)

they've lived up to their end of the bargain, they brought a package to an address.

if you're not there to accept then thats your problem.

Also, for people who have an obstacle in the way such as gates, key code pads, locked entrance doors, missing numbers, or stupid house names instead of a fuking number what do you expect.

deliver my package which i ordered on the 10th december, because christmas only exists for me. my address is bumbleberry, 5th floor summerville manor, theres a mystery code needed to get past the gates and the postbox wont be big enough for anything bigger than an envelope. i want this done for 4 euro, ill be enraged if its not on time.

(this goes for commercial premises too btw. deliver to teds carpet emporium, no number needed, massive industrial estate, can't miss it, its the one with the bright sign)