Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Unable to access certain websites even after changing BB provider
Options
-
14-06-2018 7:28pm#1Hope someone can help with this as head is melted at this stage...
Have a office with a few PCs and VoIP phones. Eir Business Broadband with Fibre modem feeding into a switch, no seperate firewall or anything fancy. Everything working fine for a long time until about two months ago it became difficult to access certain websites, prime example is Ryanair.com which would only partly load 90% of the time. Google and other certain websites will always be fine.
Only strange thing we could see was when you typed in "What is my ip address" into Google it came back with an IPV6 address. Replaced the Fiber modem with a new one and nothing connected to it except my phone by wifi and same problem, turn off wifi and use 3g and phone able to access same sites fine. This to my mind should rule out anything internal causing the problem? Do not have a static IP address so have left the modem off overnight to make sure it would pick up new public IP address but still same problems.
Eir support were an absolute nightmare and spent 6 weeks on the phone to them getting absolutely nowhere (Except they made some change so that now public IP address comes back as an IPV4 address). They did send out a technician who verified everything was fine as far as cabling internally and between the building and the exchange and confirmed the issue using his own phone and said it was a network issue that would need to be escalated but he didn't hold out much hope for us!!
Only solution we thought was change provider so we changed to Vodafone business broadband. Unbelievably the exact same problem still exists and Vodafone aren't much more help than Eir were even though we stumped for an SLA with them
Since this started I have seen a house (Eir Fibre) locally with the exact same problem and are getting an IPV6 address when they check their IP address. They are light users and are just suffering it because they couldn't face calling Eir.
If anyone has any ideas on what could be causing this or any idea how to resolve it any input would be greatly appreciated ;-))0
Comments
-
-
-
-
-
-
Advertisement
-
-
-
-
-
-
Advertisement
-
-
-
-
-
-
-
-
-
-
-
Advertisement
-
-
-
-
-
-
-
I wouldn't be in a hurry to jump to a new line, especially if you have a business account and an SLA - I'd be removing all 3rd party equipment and troubleshooting on ISP provided equipment while escalating it with them.
They cannot say it's your switch if it's been removed from the equation. They will first probably replace the router which will not fix the issue and after that be forced to look into it at a higher level. Get a ticket/case number from them and ensure it remains open, in parallel, if you have an account manager for your business account escalate with them also..
my 2 cents....
0 -
-
I wouldn't be in a hurry to jump to a new line, especially if you have a business account and an SLA - I'd be removing all 3rd party equipment and troubleshooting on ISP provided equipment while escalating it with them.
They cannot say it's your switch if it's been removed from the equation. They will first probably replace the router which will not fix the issue and after that be forced to look into it at a higher level. Get a ticket/case number from them and ensure it remains open, in parallel, if you have an account manager for your business account escalate with them also..
my 2 cents....
Unfortunately the quality of tech support and customer service in both Eir and Vodafone has been awful. Getting them to look into it at their own level is hard enough let alone having them escalate it to a higher level which we have tried on numerous occasions and has been absolutely impossible. They just want you off the phone as soon as possible... Vodafone SLA is unfortunately worth SFA :mad:0 -
Advertisement
-
Advertisement