Click.ie

Thegalwayman

Uncontactable as don't respond to emails or calls/

A look at trustpilot has 21 reviews a 2 star review and the other 20 are 1 star.

Seems shambolic. Credit card charged as Cantec

Its current directors are listed in the following article

https://www.irishtimes.com/business/retail-and-services/interim-examiner-appointed-to-click-ie-sale-and-repair-firm-1.2951283

L1011

It is a rebrand of Cantec, a retail chain mostly in the North East, not uncommon to not update billing names. There are other threads on their online store here with other people having issues.

njs030

What's your issue with them?

Since when did boards allow you to name people and give their addresses???

Thegalwayman

notjustsweet wrote: »

What's your issue with them?

Since when did boards allow you to name people and give their addresses???

removed. They have taken my money and not sent me an email with my order. They won't respond to phonecalls (mailbox full) + emails. Calling their stores gives the response that they don;t deal with online sales. Red Flags when combined with trustpilot reviews

njs030

Thegalwayman wrote: »

removed. They have taken my money and not sent me an email with my order. They won't respond to phonecalls (mailbox full) + emails. Calling their stores gives the response that they don;t deal with online sales. Red Flags when combined with trustpilot reviews

Well they can't respond to a phone call if they don't get a message.

When did you place your order?

Thegalwayman

notjustsweet wrote: »

Well they can't respond to a phone call if they don't get a message.

When did you place your order?

No reply to emails?

njs030

Thegalwayman wrote: »

No reply to emails?

When did you place your order?

Cerco

notjustsweet wrote: »

What's your issue with them?

Since when did boards allow you to name people and give their addresses???

I do not see any issue with listing directors names and addresses here since they are already published in the accompanying article and are therefore public knowledge.
Why should anybody object?

MagicHumanDoll

Hi all, this will be a bit of a long one as I want to explain my situation and ask for advice as well.

So, I purchased a refurbished iPhone from Click.ie, late on Sunday the 14th of this month (part of their January Sale). The money immediately came out of my account and I was emailed a digital receipt of purchase which included the following message;

"Once your package ships we will send an email with a link to track your order. Your order summary is below. Thank you again for your business."

It is now Friday 26th of January. It has been 10 working days and I have yet to receive a phone, let alone notification of dispatch.

So roll back to the days following my purchase, I began to quickly question why I had received no dispatch confirmation etc. I looked into it through their Facebook and Twitter searches. Low and behold everyone has been having similar issues starting a couple months before Christmas (Black Friday I think) and had been left waiting 3+ weeks for their phones.

Worse still is their complete lack of response from their customer service department. I rang their number on their website. It's a premium number, but has a full inbox (based on Facebook posts this was an issue back in December). I have emailed their support email every day since the 18th, no response. After some digging I found personal emails on Facebook comments, presumably of people who worked in the head office, and sent my emails to them too (requesting resolution of the issue, assurance of delivery etc). I was emailed back by one person on the 22nd assuring me that my delivery was with dispatch and that I will receive it by Thursday (yesterday) or Friday "at the latest". I followed that email up with a query about wether I would get a confirmation email of dispatch to which this person replied one word "Absolutely!!"

Obviously as I write this I have yet to receive the phone or any idea of a delivery time, and as such have grown tired and frustrated by this ordeal.

So I was wondering; am I being unreasonable to expect delivery of my 400+ euro phone that I ordered from an Irish based company within two weeks? and more importantly;

Am I entitled to any compensation, a refund/cancellation of the order etc? I say this as I fly away on Tuesday for at least a couple weeks with the likelihood being the phone I ordered in plenty of time not being with me. Instead I bring my semi-broken iPhone 4.

Thanks for reading.

STB.

MagicHumanDoll wrote: »

Am I entitled to any compensation, a refund/cancellation of the order etc? I say this as I fly away on Tuesday for at least a couple weeks with the likelihood being the phone I ordered in plenty of time not being with me. Instead I bring my semi-broken iPhone 4.

Thanks for reading.

Their warehouse is in Ballycoolin. People were collecting them there before Christmas. It sounds like a very understaffed outfit from what I've read and some have been waiting on orders placed before christmas.

Their TOC

Delivery

We will endeavour to deliver the products to you within 3-5 working days of your account order within the island of Ireland, where this is practical. However, products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for those products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those products. At the time of delivery you will be required to validly sign-off on the delivery of the products, after which time the products become your sole responsibility

https://www.click.ie/terms

jimmynokia

They are gone bust. They have a month to get each store bought out by existing managers under franchise or they are gone for good.

Thegalwayman

jimmynokia wrote: »

They are gone bust. They have a month to get each store bought out by existing managers under franchise or they are gone for good.

Sneaky that they tried to over promise from Black Friday deals to January sale to mask poor financial management. The brand name is badly tainted at this stage.

L1011

https://www.irishtimes.com/business/retail-and-services/interim-examiner-appointed-to-click-ie-sale-and-repair-firm-1.2951283

A lot of the stores seemed to become Virgin Media ones in areas where they have coverage, that may be coincidental though.

njs030

jimmynokia wrote: »

They are gone bust. They have a month to get each store bought out by existing managers under franchise or they are gone for good.

Link to this claim please?

jimmynokia

notjustsweet wrote:

Link to this claim please?

None. WOM. wait for news or try get answer direct

njs030

jimmynokia wrote: »

None. WOM. wait for news or try get answer direct

So it's not a fact as you claimed? Can you remove the post then as its gossip mongering

The post below yours which is actually a link states the court has referred it to feb.

L1011

notjustsweet wrote: »

So it's not a fact as you claimed? Can you remove the post then as its gossip mongering

The post below yours which is actually a link states the court has referred it to feb.

An examiner is appointed so it is not gossip mongering.

njs030

L1011 wrote: »

An examiner is appointed so it is not gossip mongering.

He claimed its gone bust. An examiner isn't going bust, closed down and ceased trading is bust.

He claimed the store managers have been told to buy them out. I personally know 2 store managers who said that's rubbish.

He can't back it up so yes it's gossip mongering.

Can you remove it please mod?

njs030

Also aren't you supposed to be able to back up your claims?
Why does this poster not have to?

L1011

notjustsweet wrote: »

He claimed its gone bust. An examiner isn't going bust, closed down and ceased trading is bust.

He claimed the store managers have been told to buy them out. I personally know 2 store managers who said that's rubbish.

He can't back it up so yes it's gossip mongering.

Can you remove it please mod?

I find the evidence available sufficient to leave it.

Anyone with outstanding orders should request a chargeback as it is extremely unlikely they will ever be fulfilled.

njs030

L1011 wrote: »

I find the evidence available sufficient to leave it.

Anyone with outstanding orders should request a chargeback as it is extremely unlikely they will ever be fulfilled.

So in this part of boards it's acceptable to make claims without having to back it up?

He says managers are being asked to buy them out... I say they aren't.
You decide he must be correct even though he has no proof of such?

They wonder why boards is dead.

Graham

Examinership is protection issued by the Courts where there is a reasonable prospect of survival.

Does anyone posting here have more information than the Courts did when the examinership was granted?

If not, suggestions that orders are unlikely to be fulfilled and/or chargebacks are necessary are at best premature.

Has the examiner process been exhausted to say the company is being written off already?

EDIT:

Answered my own question. Not due back in Court until Feb 23rd.

While the directors accept the company is insolvent, they believe it has a reasonable prospect of survival, it also said. Discussions had been held with investors who had indicated a willingness to invest should the company be able to restructure its current liabilities.

Source: https://www.irishtimes.com/business/retail-and-services/interim-examiner-appointed-to-click-ie-sale-and-repair-firm-1.2951283

jimmynokia

notjustsweet wrote:

He claimed the store managers have been told to buy them out. I personally know 2 store managers who said that's rubbish.

I know what I heard as it came from the top. But just let's wait and see what comes in the news. Perhaps some store managers do not not know yet. But then like I said feel free to try contact them, get an answer from them anywhere. Be it on social or company direct.

njs030

jimmynokia wrote: »

I know what I heard as it came from the top. But just let's wait and see what comes in the news. Perhaps some store managers do not not know yet. But then like I said feel free to try contact them, get an answer from them anywhere. Be it on social or company direct.

You've gone from saying store managers need to buy the stores to them not knowing.

The people at the top are telling you company secrets which you're blabbing on social media?

dudara

@notjustsweet and jimmynokia - cut it out. Both of you are making comments about the business and neither of you are providing sources to substantiate your claims.

Right now all we know for certain is that an examiner has been appointed, as per the article linked earlier.

dudara

jimmynokia

notjustsweet wrote: »

You've gone from saying store managers need to buy the stores to them not knowing.

The people at the top are telling you company secrets which you're blabbing on social media?

f

I said SOME may not know I will not comment again and let this develop itself. You seem to be more concerened about who knows what rather than the issue at hand and what is happening out there to customers duped still waiting on things they ordered last December and not a peep out of them..Thanks..

rainny

Just to note that the article linked is from Jan 2017.

GoodVoice

L1011 wrote: »

I find the evidence available sufficient to leave it.

Anyone with outstanding orders should request a chargeback as it is extremely unlikely they will ever be fulfilled.

The link is from Jan 2017...........
How do you find that 'evidence available sufficient'?

jimmynokia

GoodVoice wrote:

The link is from Jan 2017........... How do you find that 'evidence available sufficient'?

Come back on the 23rd Feb

Graham

jimmynokia wrote: »

Come back on the 23rd Feb

last year?

baekadelah

Any luck yet? I ordered 5 days ago and afterwards found out about this **** storm surrounding online deliveries and contacting customer service. Even their facebook page, although active constantly, doesnt reply to PM's. Im raging..

Spocker

They have gone into examinership: https://www.independent.ie/business/irish/laptop-repair-chain-in-examinership-35398425.html

Although you might get your phone at some time in the future, OP you should start the chargeback process with your card provider

dudara

Thread merged into existing click.ie thread

dudara

Graham

Spocker wrote: »

They have gone into examinership: https://www.independent.ie/business/irish/laptop-repair-chain-in-examinership-35398425.html

Over a year ago, are they still in examinership?

Spocker

Graham wrote: »

Over a year ago, are they still in examinership?

My mistake, I can't say. I only spotted the date at the top of the page (today) not the date of the article, which is further down the page

MagicHumanDoll

baekadelah wrote: »

Any luck yet? I ordered 5 days ago and afterwards found out about this **** storm surrounding online deliveries and contacting customer service. Even their facebook page, although active constantly, doesnt reply to PM's. Im raging..

I got my phone Friday 2nd, ordered on the 14th of January. Phone is spotless and works fine. Didn't come with headphones though as advertised.

GhostInTheRuins

MagicHumanDoll wrote: »

I got my phone Friday 2nd, ordered on the 14th of January. Phone is spotless and works fine. Didn't come with headphones though as advertised.

Did they send you at email that your phone was dispatched beforehand?

I’m in the same situation as you were in your first post and it’s utterly frustrating. Trying to contact this company is like banging your head against the wall. I’m going to call my bank this morning and try to get a chargeback, I’ve never done that before so I’m not sure what that entails but I don’t want to let this company have my money because they’re an utter joke.

baekadelah

GhostInTheRuins wrote: »

Did they send you at email that your phone was dispatched beforehand?

I’m in the same situation as you were in your first post and it’s utterly frustrating. Trying to contact this company is like banging your head against the wall. I’m going to call my bank this morning and try to get a charge back, I’ve never done that before so I’m not sure what that entails but I don’t want to let this company have my money because they’re an utter joke.

I started the charge back procedure. Ring card services (you go through like two menus until you get to a real person) and they ask you to send print outs of all contact/emails to the company and for you to write a cover letter (with details of not receiving the item, card used, wanting a charge back etc) and then mail it to AIB Charge back Services. Then you just gotta wait. Others seem to have gotten it so we should too.

Of course ring them yourself because I could have left something out.

GhostInTheRuins

baekadelah wrote: »

I started the charge back procedure. Ring card services (you go through like two menus until you get to a real person) and they ask you to send print outs of all contact/emails to the company and for you to write a cover letter (with details of not receiving the item, card used, wanting a charge back etc) and then mail it to AIB Charge back Services. Then you just gotta wait. Others seem to have gotten it so we should too.

Of course ring them yourself because I could have left something out.

Yep you were bang on about that. I called them this morning and my letter and copies of emails are in the post.

I don’t know what I’ll do if I get the phone before the chargeback goes through. I don’t actually want the phone now purely because of the sour taste this whole thing has left me with, it’s nearly a month since I ordered it.

I found a seller on eBay with great reviews that sells refurbished iPhones for cheaper than click but I don’t want to end up having bought two phones if this one actually arrives. What a mess.

Grab All Association

GhostInTheRuins wrote: »

Yep you were bang on about that. I called them this morning and my letter and copies of emails are in the post.

I don’t know what I’ll do if I get the phone before the chargeback goes through. I don’t actually want the phone now purely because of the sour taste this whole thing has left me with, it’s nearly a month since I ordered it.

I found a seller on eBay with great reviews that sells refurbished iPhones for cheaper than click but I don’t want to end up having bought two phones if this one actually arrives. What a mess.

You can refuse to accept the package if and when it arrives. That’s if it’s to be signed for.

dudara

@Taxicraic - have you considered a credit card charge back or a Small Claims Court case to recover your money?

lcstress2012

Bought a phone from click.ie last Wednesday is said it had it in stock and 3-5 days delivery. Still as of today nothing. Emailed twice with not even a reply and when I ring the customer service number they don’t answer??!! They’re quick to take the money out of my account though! Anyone else have trouble with them and what should I do ? I’m down 200 euro with no phone!

dudara

Thread merged into existing Click.ie thread

dudara

CeilingFly

lcstress2012 wrote: »

Bought a phone from click.ie last Wednesday is said it had it in stock and 3-5 days delivery. Still as of today nothing. Emailed twice with not even a reply and when I ring the customer service number they don’t answer??!! They’re quick to take the money out of my account though! Anyone else have trouble with them and what should I do ? I’m down 200 euro with no phone!

Can everyone purchasing online please please please understand that once you click "pay now" the money is taken from your account - only exception is huge companies like amazon.

Its an automated system and most online companies operate the same way.

GhostInTheRuins

I’m a bit annoyed. I just got an email from click that the phone I ordered two months ago has been shipped.

The problem is that I started a chargeback a month ago with my bank and I bought a phone elsewhere so I don’t want this phone now.

I called my bank and they told me the chargeback is still processing and that it could take 30-40 days. They also told me not to refuse delivery of the phone. I just checked click.ie terms and conditions and their website says this:

“If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for those products and any delivery monies you have been charged”

But the thing is I don’t believe a word of what they say or what that they’ll actually give me a refund if refuse delivery, so I don’t know what to do now. The whole thing is a pain in the bollocks.

Has anybody tried going to their head offices in Navan and getting a refund that way?

GhostInTheRuins

So on Wednesday the phone arrived by courier and I refused the delivery. I’m just after checking my bank account and to my surprise they refunded my money. I’m actually astonished that they didn’t make it as difficult as possible for me to get my money back.

At least, after two months, that it’s all sorted. I’ll never spend a single penny in click again. Lesson learnt.

GhostInTheRuins

Nevermind my last post, I got a letter from my bank today letting me know that it was them that gave me the refund, not click. So best of luck to anyone expecting a refund that hasn’t started a chargeback with their bank.

Cabaal

This issue make TheJournal.ie yesterday
http://www.thejournal.ie/click-ie-complaints-3919738-Mar2018/

robo

I see on RTE Liveline they are going to be discussing Click.ie today

corks finest

robo wrote: »

I see on RTE Liveline they are going to be discussing Click.ie today

I'm so glad o read this thread, looking for a phone for teen son, definitely give these guys a miss, without boards.ie we'd be scammed left n right, between cars,couriers,phones,etc etc, imagine what went on for years behind the ordinary guys back

CeilingFly

Creditors meeting called

https://www.businessbarometer.ie/Risk-Management/Cantec-Office-Solutions-Limited-332329

Doesn't look good.

Refurb iPhone 7's for sale for past few weeks substantially cheaper than every other store in Europe had to be a warning sign.