Trouble settig up router

TomOnBoard

mickmurray69 wrote: »

I think its not a router problem.Pic attached.But surely the lads who came out from EIR would have knowing this?

Now you're back to where ED E was advising you earlier. Your router is not getting a DSL signal. Whether that's because your router is faulty (which is what Eir is telling you) or there is a problem in your house or on the line back to the cabinet/exchange needs to be established.

Have you tried powering down the router and restarting it?

If that does nothing for you, I'd be checking if the connections from the router to the wall box are properly made and the wires pushed into the correct sockets. Have you got a phone line attached and is it working and in the proper port of the wall-box? After that, I see from previous posts that you had a problem with the master socket a few weeks ago. Could that have given rise to this?

Regarding whether the lads from Eir ought to have known something or not, I'm afraid that I see no evidence from my dealings with Pure & Eir that they are even capable of working together to resolve customer problems. Therefore too often the customer is stuck as the meat in a sandwich with each of them passing off blame for an issue to the other without getting their finger out and sorting it amongst themselves. Anyway, that's what happens in a supposedly regulated (but really not regulated at all )marketplace.

mickmurray69

TomOnBoard wrote: »

Now you're back to where ED E was advising you earlier. Your router is not getting a DSL signal. Whether that's because your router is faulty (which is what Eir is telling you) or there is a problem in your house or on the line back to the cabinet/exchange needs to be established.

Have you tried powering down the router and restarting it?

If that does nothing for you, I'd be checking if the connections from the router to the wall box are properly made and the wires pushed into the correct sockets. Have you got a phone line attached and is it working and in the proper port of the wall-box? After that, I see from previous posts that you had a problem with the master socket a few weeks ago. Could that have given rise to this?

Ya so the master socket got broke.We were with sky and went with Pure Telecom.So Pure Telecom sent EIR engineer out to replace master socket .They done that today .I powered down a couple of times no joy. The engineer boys didnt think it was the right router for fiber BB.THat would hardly be problem?

TomOnBoard

mickmurray69 wrote: »

The engineer boys didnt think it was the right router for fiber BB.THat would hardly be problem?

I use a Technicolor MediaAccess TG588v v2, supplied by Pure Telecom for connection to the Internet. This connects to a Fibre Broadband service that is presented at the local cabinet and brought from there to my house on old copper -based phone lines.

Is yours the same?

mickmurray69

TomOnBoard wrote: »

I use a Technicolor MediaAccess TG588v v2, supplied by Pure Telecom for connection to the Internet. This connects to a Fibre Broadband service that is presented at the local cabinet and brought from there to my house on old copper -based phone lines.

Is yours the same?

Mine is same as yours so the router is sound for fiber.When I was trying to wire up the old master socket I tried all the different combinations and it showed on my phone I was connected which was then wirh sky.Maybe when the old master socket broke it may have damaged wires? But you would imagine the EIR lads would have copped it.

TomOnBoard

Without knowing what you had done to repair it, and what Eir had done today, I have no further ideas other that what I said earlier, about whether your phone and broadband are in the correct ports on the socket, whether everything is properly seated in their socket ports.

Otherwise, it sounds like a further call to Pure and/or a return visit from Eir is in order. However, if the issue is found to be down to your internal wiring (such as other connection points being faulty) they will probably charge you for the call out(s).

mickmurray69

TomOnBoard wrote: »

Without knowing what you had done to repair it, and what Eir had done today, I have no further ideas other that what I said earlier, about whether your phone and broadband are in the correct ports on the socket, whether everything is properly seated in their socket ports.

Otherwise, it sounds like a further call to Pure and/or a return visit from Eir is in order. However, if the issue is found to be down to your internal wiring (such as other connection points being faulty) they will probably charge you for the call out(s).

Ya thats possible I could get charged so be it.I'll call Pure on Monday and take it from there. Thanks for your help Tom much apprecieted.

mickmurray69

I called Pure this morning the chap said my broadband is not due to go live until tomorrow the 26th .So hopefully that is the issue.Time will tell.