Trouble settig up router

mickmurray69

I got router from Pure Telecom .Technicolor .I have connected to router and it says on my phone it is connected .However it is not working.After I put in the password it brings me to another screen (screenhot attached) .Any suggestions?

DopeTech

mickmurray69 wrote: »

I got router from Pure Telecom .Technicolor .I have connected to router and it says on my phone it is connected .However it is not working.After I put in the password it brings me to another screen (screenhot attached) .Any suggestions?

No screenshot attached

mickmurray69

Sir Dosser wrote: »

No screenshot attached

Sorry .I have attached now.

goldenhoarde

mickmurray69 wrote: »

Sorry .I have attached now.

Nope no pic

goldenhoarde

Open the browser direct on the phone and go to www.google.ie once connected and see what happens

mickmurray69

goldenhoarde wrote: »

Open the browser direct on the phone and go to www.google.ie once connected and see what happens

Yes tried that.Basically after I put in password it brought me to another screen saying that the router was in automatic set up mode.Ill try attach screenshot again

mickmurray69

goldenhoarde wrote: »

Nope no pic

Sorry should be now

ED E

Three options:
- You havent connected the phone line correctly
- You have and the jumper job isnt done (line isnt ready yet)
- You have and OpenEir f'cked up

See that broadband light? Thats your DSL, it needs to flash and go solid or everything else is pointless.

goldenhoarde

Okay

Is the phone line connected to the router correctly

What does the setup guide say is the next steps?

As per ED E Post above

mickmurray69

So when I click on sign in it asks for for log in details Admin and password.I put in the admin number that was on card and I put in the other codes on card no joy.Screen shot attached.

ED E

mickmurray69 wrote: »

So when I click on sign in it asks for for log in details Admin and password.I put in the admin number that was on card and I put in the other codes on card no joy.Screen shot attached.

Forget ALL that until the light is on as above. Trying to run before walking.

yoyo

Moved from Comp and tech

mickmurray69

Ya EIR was out today replacing master socket.DSL light on router fine.

TomOnBoard

mickmurray69 wrote: »

Ya EIR was out today replacing master socket.DSL light on router fine.

So, are you sorted out?

mickmurray69

goldenhoarde wrote: »

Okay

Is the phone line connected to the router correctly

What does the setup guide say is the next steps?

As per ED E Post above

No guide came with it.

ED E

Dont tell us the details but did the card from pure include USERNAME@pure.ie and a password?

TomOnBoard

mickmurray69 wrote: »

No guide came with it.

Did you not get a little credit card sized plastic card in the box? This would have had the initial WiFi password, username (admin) and management password printed on it.

mickmurray69

TomOnBoard wrote: »

Did you not get a little credit card sized plastic card in the box? This would have had the initial WiFi password, username (admin) and management password printed on it.

did with the password etc.It also has the router admin link.Clicked on that .Says broadband disconnected. Pics attached .The thing is I have put in password and says im connected on my phone but then sends me to sign in page.

TomOnBoard

mickmurray69 wrote: »

did with the password etc.It also has the router admin link.Clicked on that .Says broadband disconnected. Pics attached .The thing is I have put in password and says im connected on my phone but then sends me to sign in page.

You're connected to the Technicolor router. However, it is not connected to the Internet because something is not working between the Technicolor box and the local cabinet/exchange. That is why the Broadband is showing as Down

mickmurray69

ED E wrote: »

Dont tell us the details but did the card from pure include USERNAME@pure.ie and a password?

On card it has Network name the wireless key Wireless pin router admin an a SN number.I put in the wireless key into my phone it said I was connected but then sends me to a sign in page .

mickmurray69

TomOnBoard wrote: »

You're connected to the Technicolor router. However, it is not connected to the Internet because something is not working between the Technicolor box and the local cabinet/exchange. That is why the Broadband is showing as Down

The lads from EIR were saying that it was a problem with router and he was saying how on his box it read there was 70meg coming in.

TomOnBoard

mickmurray69 wrote: »

The lads from EIR were saying that it was a problem with router and he was saying how on his box it read there was 70meg coming in.

Your router doesn't seem to be even getting the DSL connection to come up. Until that comes up, you cannot get onto the Pure Telecom / BT Wholesale network.

If you log onto the Technicolor router using the sign in page ( http://192.168.1.1 in your browser), with Admin as the username and the password from the card (NOT the WiFi password), then go to the Broadband section of the Home Page and check if the DSL Enabled toggle is on.

mickmurray69

TomOnBoard wrote: »

Your router doesn't seem to be even getting the DSL connection to come up. Until that comes up, you cannot get onto the Pure Telecom / BT Wholesale network.

If you log onto the Technicolor router using the sign in page ( http://192.168.1.1 in your browser), with Admin as the username and the password from the card (NOT the WiFi password), then go to the Broadband section of the Home Page and check if the DSL Enabled toggle is on.

Cant log in.Says usser name or password invalid.I have put in the wireless pin 3 times.

TomOnBoard

mickmurray69 wrote: »

Cant log in.Says usser name or password invalid.I have put in the wireless pin 3 times.

As I said earlier, it is NOT the wireless pin/password that you need to sign in as Admin on the router. You have already used the WiFi password to log onto the Wireless network that is being broadcast by the Technicolor router and that is working OK.

On the card you got, is there not a separate password for the Admin sign-in?

mickmurray69

TomOnBoard wrote: »

As I said earlier, it is NOT the wireless pin/password that you need to sign in as Admin on the router. You have already used the WiFi password to log onto the Wireless network that is being broadcast by the Technicolor router and that is working OK.

On the card you got, is there not a separate password for the Admin sign-in?

It has router admin: http://192.168.1.1

TomOnBoard

mickmurray69 wrote: »

It has router admin: http://192.168.1.1

That's the address of the router. Somewhere you would have a username that clearly says Admin as well as a password for that Admin account. If you can't find that, then you will not be able to log onto the router to check the Broadband status. The only other option is to simply power it down and back up and see if that does anything for you.

mickmurray69

TomOnBoard wrote: »

That's the address of the router. Somewhere you would have a username that clearly says Admin as well as a password for that Admin account. If you can't find that, then you will not be able to log onto the router to check the Broadband status. The only other option is to simply power it down and back up and see if that does anything for you.

Ya definetly not on box.I must be jinxed.Not one job in this house is straight forward.

TomOnBoard

mickmurray69 wrote: »

Ya definetly not on box.I must be jinxed.Not one job in this house is straight forward.

OK. Slim possibility. Look under the Technicolor box and see if it has an access key printed on a label there. If so, try using that Access Key as the Admin password on the Sign In page.

mickmurray69

TomOnBoard wrote: »

OK. Slim possibility. Look under the Technicolor box and see if it has an access key printed on a label there. If so, try using that Access Key as the Admin password on the Sign In page.

Ok so I have managed to log in.I know how I found something online I put in "password" for the password .Anyway im logged in now

TomOnBoard

That's progress! ;-)

Now click on the Broadband card (2nd from top left) and see if that DSL Enabled toggle is on or not.

mickmurray69

TomOnBoard wrote: »

That's progress! ;-)

Now click on the Broadband card (2nd from top left) and see if that DSL Enabled toggle is on or not.

I think its not a router problem.Pic attached.But surely the lads who came out from EIR would have knowing this?

TomOnBoard

mickmurray69 wrote: »

I think its not a router problem.Pic attached.But surely the lads who came out from EIR would have knowing this?

Now you're back to where ED E was advising you earlier. Your router is not getting a DSL signal. Whether that's because your router is faulty (which is what Eir is telling you) or there is a problem in your house or on the line back to the cabinet/exchange needs to be established.

Have you tried powering down the router and restarting it?

If that does nothing for you, I'd be checking if the connections from the router to the wall box are properly made and the wires pushed into the correct sockets. Have you got a phone line attached and is it working and in the proper port of the wall-box? After that, I see from previous posts that you had a problem with the master socket a few weeks ago. Could that have given rise to this?

Regarding whether the lads from Eir ought to have known something or not, I'm afraid that I see no evidence from my dealings with Pure & Eir that they are even capable of working together to resolve customer problems. Therefore too often the customer is stuck as the meat in a sandwich with each of them passing off blame for an issue to the other without getting their finger out and sorting it amongst themselves. Anyway, that's what happens in a supposedly regulated (but really not regulated at all )marketplace.

mickmurray69

TomOnBoard wrote: »

Now you're back to where ED E was advising you earlier. Your router is not getting a DSL signal. Whether that's because your router is faulty (which is what Eir is telling you) or there is a problem in your house or on the line back to the cabinet/exchange needs to be established.

Have you tried powering down the router and restarting it?

If that does nothing for you, I'd be checking if the connections from the router to the wall box are properly made and the wires pushed into the correct sockets. Have you got a phone line attached and is it working and in the proper port of the wall-box? After that, I see from previous posts that you had a problem with the master socket a few weeks ago. Could that have given rise to this?

Ya so the master socket got broke.We were with sky and went with Pure Telecom.So Pure Telecom sent EIR engineer out to replace master socket .They done that today .I powered down a couple of times no joy. The engineer boys didnt think it was the right router for fiber BB.THat would hardly be problem?

TomOnBoard

mickmurray69 wrote: »

The engineer boys didnt think it was the right router for fiber BB.THat would hardly be problem?

I use a Technicolor MediaAccess TG588v v2, supplied by Pure Telecom for connection to the Internet. This connects to a Fibre Broadband service that is presented at the local cabinet and brought from there to my house on old copper -based phone lines.

Is yours the same?

mickmurray69

TomOnBoard wrote: »

I use a Technicolor MediaAccess TG588v v2, supplied by Pure Telecom for connection to the Internet. This connects to a Fibre Broadband service that is presented at the local cabinet and brought from there to my house on old copper -based phone lines.

Is yours the same?

Mine is same as yours so the router is sound for fiber.When I was trying to wire up the old master socket I tried all the different combinations and it showed on my phone I was connected which was then wirh sky.Maybe when the old master socket broke it may have damaged wires? But you would imagine the EIR lads would have copped it.

TomOnBoard

Without knowing what you had done to repair it, and what Eir had done today, I have no further ideas other that what I said earlier, about whether your phone and broadband are in the correct ports on the socket, whether everything is properly seated in their socket ports.

Otherwise, it sounds like a further call to Pure and/or a return visit from Eir is in order. However, if the issue is found to be down to your internal wiring (such as other connection points being faulty) they will probably charge you for the call out(s).

mickmurray69

TomOnBoard wrote: »

Without knowing what you had done to repair it, and what Eir had done today, I have no further ideas other that what I said earlier, about whether your phone and broadband are in the correct ports on the socket, whether everything is properly seated in their socket ports.

Otherwise, it sounds like a further call to Pure and/or a return visit from Eir is in order. However, if the issue is found to be down to your internal wiring (such as other connection points being faulty) they will probably charge you for the call out(s).

Ya thats possible I could get charged so be it.I'll call Pure on Monday and take it from there. Thanks for your help Tom much apprecieted.

mickmurray69

I called Pure this morning the chap said my broadband is not due to go live until tomorrow the 26th .So hopefully that is the issue.Time will tell.