Pure Telecom - Feedback ?

Eleusis

They are all bad on trust pilot, except maybe digiweb?. But then they are much more expensive

The bottom line is, unless its copper connection you shouldn't need much customer service except for Eir, cause they will fck something up in a promise or contract that requires you to have to call them and take years of your expected lifespan.

Split47

Imagine have very good reviews as well but it's not available or oversubscribed in my area, I'm sick of Eir no matter what they promised I wouldn't go back to them, they break the contract they agree with you and there is no comeback on them, absolute shower of wasters.

Not sure who to go with at this stage...

WestWicklow1

https://www.boards.ie/discussion/comment/120955075#Comment_120955075

I alternate between Sky and another supplier. I've never had a problem with them. I'll go back to them in 12 months without hesitation. There was a three-day outage during the last 12 months (an NBI problem) and they gave me a credit on my next bill. They do require 30 days notice of cancellation but I'm used to it at this stage. When I need to talk to someone in Sky I always get someone with an Irish accent whom I can understand.

Nollog

https://www.boards.ie/discussion/comment/120955075#Comment_120955075

British company, so reviews probably get lumped together. Same with Vodafone etc. probably.

65535

https://www.boards.ie/discussion/comment/120958505#Comment_120958505

Eir is now a British Company being registered in the Channel Islands -

(incorporated in Jersey, Number 116389, and registered as a branch in Ireland, Number 907674)

Pure are saying that the British Companies including Sky and Vodafone will increase prices in the new year due to Brexit - not sure if this will affect EIR

Nollog

https://www.boards.ie/discussion/comment/121194559#Comment_121194559

I doubt that last part.

Oat23

Have a relative who needs to switch from Virgin 500 + phone as they want €70 from next month. He's leaning towards Pure due to a good experience years ago. There's SIRO available at the address, but after house renovations there's no longer a copper phone line going into the house. Pure want €35 for 500Mbps + phone which is good, but can someone confirm if they supply the phone via the fibre connection (VOIP?) or what is the story? Last time he was with Pure it was pre-SIRO and everything was done over the old phone line he had. I haven't had a home phone for 15 years so I'm clueless as to what ISPs are doing these days!

DopeTech

https://www.boards.ie/discussion/comment/121386746#Comment_121386746

Pretty sure you plug the phone into the router so the copper line is not required.

1641

https://www.boards.ie/discussion/comment/121386746#Comment_121386746

I switched from Virgin to Digiweb SIRO 1000 recently. €40 p/m for the first year, then €60. Broadband 500 would have been enough for me but the 1GB option includes free landline calls to UK and Ireland mobiles and landlines. That made it a better option for me. The phone just plugs into the back of the router - there is no separate copper phone line. I would be be pretty sure it is the same with Pure.

Oat23

https://www.boards.ie/discussion/comment/121387078#Comment_121387078

https://www.boards.ie/discussion/comment/121388216#Comment_121388216

Thanks lads. That was my initial belief, but when I spotted "line rental ✅" as one of the bullet points for the SIRO pack on the pure website I was confused as that's usually a thing charged on copper connections. Obviously it's just some marketing silliness in this case.