FTTH Speedtests/tips/issues

long_b

Thread for those with FTTH connections

Kick off with this one.

Not really impressed on a 1Gb connection on the Curragh exchange - contention maybe ? Can hit 700+ during the day

ED E

What do you get on the HEANET mirrors Long?

long_b

ED E wrote: »

What do you get on the HEANET mirrors Long?

15MB

ED E

A measly 120Mb. Not impressive indeed.

64:1 seems aggressive to me but yours wont be even half way full by now so its from the OLT back. If their core hasnt got the capacity for the rakes of new gig subs going live every day it'll be a rather large facepalm.

long_b

Still getting the same speeds.

Also, had my first "Hey, where did the 2.4GHz wifi go?" with the F2000.
Just plain disappeared.

Restarted it through the router admin GUI and it came back OK

tsue921i8wljb3

long_b wrote: »

Still getting the same speeds.

Also, had my first "Hey, where did the 2.4GHz wifi go?" with the F2000.
Just plain disappeared.

Restarted it through the router admin GUI and it came back OK

I'm sure you know all this but have you tried connecting directly to the router with a short, known good quality ethernet cable? It's just you have mentioned previously about multiple switches and poor quality Cat6 cable.

Also what are the specs of the machine that you are testing on? Is it known cable of gigabit speeds ie do you get near gigabit transfers over your internal LAN?

long_b

After router reboot, on an i7 8GB/ RAM/ SSD using Windows Speedtest app.
Will use this setup for tests from now on.

Test Date: May 11, 2017 7:07
Download: 865.04 Mbps
Upload: 95.20 Mbps
Ping: 5 ms
Connection Type: Ethernet
Server: Carlow

long_b

Downgrading update

Rang a week ago to downgrade from 1Gb to 300 Mb. Was told to ring back on 11th

Rang back, nothing had been done in it but CS rep put it through. She mentioned a €50 downgrade fee which she said she'd waive. Should take 24/48 hours to go through.

I was pretty sure I read that you can downgrade from 1Gb package for free (the free bit was specifically and only for 1Gb package) within the first 14 days so unsure where this €50 came from.

Gonzo

no issues here with contention or speeds. Long_b I'm wondering is it the cables/length of cables/network cards that's causing you to not hit your 1gig speeds? Have you tried using the speedtest windows 10 app instead of the browser?

I doubt there is contention anywhere yet especially in newly launched exchanges. Also very few customers are going for the 1gig, my neighbours got theirs recently and the KN guy said they were the first in the exchange to order the gig, that everyone is on either 150 or 300.

The only issue I have is the F2000 with it's really crappy wifi. Going to take a serious look into getting a wifi router/hub over the next few weeks.

long_b

long_b wrote: »

Downgrading update

Rang a week ago to downgrade from 1Gb to 300 Mb. Was told to ring back on 11th

Rang back, nothing had been done in it but CS rep put it through. She mentioned a €50 downgrade fee which she said she'd waive. Should take 24/48 hours to go through.

I was pretty sure I read that you can downgrade from 1Gb package for free (the free bit was specifically and only for 1Gb package) within the first 14 days so unsure where this €50 came from.

Downgrade has been applied to my account.

5 ms ping

287 Down
47 Up

Happy with that

Chieftain

Hey guys, i'm getting my FTTH installed in a few weeks (went for the 1gb package). Just wondering how flexible they are about where they install it. Ideally would like the router where the xbox/smart tv, but was thinking maybe if they drilled a hole or 2 I could just use a switch in that room if I got a long enough cable. Will 5e do the trick or should I get cat 6e cables

MunsterCycling

Chieftain wrote: »

Hey guys, i'm getting my FTTH installed in a few weeks (went for the 1gb package). Just wondering how flexible they are about where they install it. Ideally would like the router where the xbox/smart tv, but was thinking maybe if they drilled a hole or 2 I could just use a switch in that room if I got a long enough cable. Will 5e do the trick or should I get cat 6e cables

They are only allowed to bring fiber 1m inside premises, not allowed to enter through attic and need power where the fiber will terminate for the media converter. 5e will be fine for 1Gb.


Had this installed on Monday!

Cherrycola

Just had my ftth reconnected(it was installed for previous tenants), 150mb package but only getting 20-30mb on speedtest(that's over wifi), does it need a few hours to 'warm up' as such? Lol
Even at those speeds it's still much improved on the 12mb we had before.

Also he recommended a wifi repeater to boost our signal as it's a large house, any thoughts? Or would a decent modem be a better idea?

The high horse brigade

Cherrycola wrote: »

Just had my ftth reconnected(it was installed for previous tenants), 150mb package but only getting 20-30mb on speedtest(that's over wifi), does it need a few hours to 'warm up' as such? Lol
Even at those speeds it's still much improved on the 12mb we had before.

Also he recommended a wifi repeater to boost our signal as it's a large house, any thoughts? Or would a decent modem be a better idea?

Don't use a repeater, that will half your throughput. He obviously doesn't know what he's talking about.

You need to connect to 5ghz, with a device that supports 5ghz. You can properly test your connection by plugging in a laptop, you cannot test over Wi-Fi as there are too many variables.

Cherrycola

The high horse brigade wrote: »

Don't use a repeater, that will half your throughput. He obviously doesn't know what he's talking about.

You need to connect to 5ghz, with a device that supports 5ghz. You can properly test your connection by plugging in a laptop, you cannot test over Wi-Fi as there are too many variables.

Yeah my laptop on supports 2.4, and the devices that support 5ghz are only iPad/iPhone so I can't connect them directly to the modem.

Im assuming that it's definitely ftth he's connected and not fttc.
I'll contact Eir if the speed doesn't improve, because we should be getting over 100mb right?

long_b

Cherrycola wrote: »

Yeah my laptop on supports 2.4, and the devices that support 5ghz are only iPad/iPhone so I can't connect them directly to the modem.

Im assuming that it's definitely ftth he's connected and not fttc.
I'll contact Eir if the speed doesn't improve, because we should be getting over 100mb right?

Wired directly in with a Cat5e or better cable you should be getting 140ish alright. Assuming the pc has Gigabit Ethernet port (really old ones may not)

The high horse brigade

Cherrycola wrote: »

Yeah my laptop on supports 2.4, and the devices that support 5ghz are only iPad/iPhone so I can't connect them directly to the modem.

Im assuming that it's definitely ftth he's connected and not fttc.
I'll contact Eir if the speed doesn't improve, because we should be getting over 100mb right?

I wouldn't contact Eir until you have established there is actually a problem. What speed does the iPad get using the speedtest app? Borrow a modern laptop with a gigabit Ethernet port and test with a cable plugged into the router

Cherrycola

Just retested on the iPhone speed test app while connected to the 5ghz, got over 120mb!!
Just need to buy a new laptop that supports 5ghz now! Lol

Gonzo

you'd be surprised how few modern devices support 5g. My phone is relatively new and does not have 5g, either does my computer and its only 14 months old.

Cherrycola

Gonzo wrote: »

you'd be surprised how few modern devices support 5g. My phone is relatively new and does not have 5g, either does my computer and its only 14 months old.

Yeah and the speed difference is quite dramatic between the 2.4 and 5ghz, 30mb compared to 120-140mb.

ED E

Gonzo wrote: »

you'd be surprised how few modern devices support 5g. My phone is relatively new and does not have 5g, either does my computer and its only 14 months old.

Ahhh dont be calling it 5G, will confuse everything. 5Ghz and 5G are very different terms.


What handset is it? Pretty much all non budget have dual band, S6 on, 5S on, all the nexus devices. Its part of Qualcomms platform so everything has the support once they pay a few dollars.

Gonzo

ED E wrote: »

Ahhh dont be calling it 5G, will confuse everything. 5Ghz and 5G are very different terms.


What handset is it? Pretty much all non budget have dual band, S6 on, 5S on, all the nexus devices. Its part of Qualcomms platform so everything has the support once they pay a few dollars.

It's a Huawei P9 Lite http://www.techradar.com/reviews/huawei-p9-lite

I would have seen this as a mid range phone, surprised that it has no 5Ghz support.

ED E

Its a HiSilicon unit, not Qualcomm or MTK. Huawei building their own chips. Seems like its missing on most of their range.

damienirel

Yes Ed E you're right - I bought a nexus 9 a number of years ago when it came out - must be about 3 years old and I remember I was trying to decide on it or an ipad - iirc the ipad had 5ghz wifi also, but I wanted an android tablet with 5ghz so i could stream HD movies comfortably from a home server, was really annoyed when they hadn't actually bothered to write drivers for the 5ghz so it was working off of N for a year or more. So it's been around a while I suppose.

lucernarian

I'm quite concerned about the placing of this FTTH cable, I'm thinking of various family and friends who won't care enough to suddenly have that equipment lumped into other rooms, when the master socket is in the middle of the house and is supplied with an attic-fed cable.

Surely if the householder is happy to actually drag the cable through the attic, the installer won't mind where it's eventually installed?

ED E

They will, as they're responsible for the entire thing up to the optical termination. Not about install alone but future faults calls.

lucernarian

ED E wrote: »

They will, as they're responsible for the entire thing up to the optical termination. Not about install alone but future faults calls.

That's gonna be a deal breaker for quite a few people, including my family I suspect

yabadabado

Can join this thread now,got FTTH installed today:cool:

All seems flawless so far bar a android box that I have connected via cat5 its getting about half the speed of any of the other wired connections.

long_b

yabadabado wrote: »

Can join this thread now,got FTTH installed today:cool:

All seems flawless so far bar a android box that I have connected via cat5 its getting about half the speed of any of the other wired connections.

Welcome pull up a chair.

Chieftain

How much of a loss is there by using wifi rather than wired connections? I don't think i'll be able to have the router where i'd ideally like it so will probably be using wireless connections for xbox/smart tv. Would it be worth buying powerline adapters?

The high horse brigade

Chieftain wrote: »

How much of a loss is there by using wifi rather than wired connections? I don't think i'll be able to have the router where i'd ideally like it so will probably be using wireless connections for xbox/smart tv. Would it be worth buying powerline adapters?

Definitely would be better using something other than wireless however homeplugs won't give you anywhere near the speed of a cable but keeps your wireless for the devices that need mobility. The speed of your wireless is shared between all the devices that are connected

Chieftain

The high horse brigade wrote: »

Definitely would be better using something other than wireless however homeplugs won't give you anywhere near the speed of a cable but keeps your wireless for the devices that need mobility. The speed of your wireless is shared between all the devices that are connected

Thanks for that...might be worth investing in decent homeplugs, or maybe a long cable and a switch

yabadabado

a sorta FTTH question.
I have phone connected down stairs with cable to modem but I would need to run a cable from modem for second phone upstairs.
Is ther any handier way than running phone cable ?

ED E

yabadabado wrote: »

a sorta FTTH question.
I have phone connected down stairs with cable to modem but I would need to run a cable from modem for second phone upstairs.
Is ther any handier way than running phone cable ?

Buy a cordless phone set.

yabadabado

ED E wrote: »

Buy a cordless phone set.

I was thinking would there be a cordless that can be plugged into modem but also have a cradle/charger where the phone is usually left.

ED E

yabadabado wrote: »

I was thinking would there be a cordless that can be plugged into modem but also have a cradle/charger where the phone is usually left.

Tonnes of them. Visit your local argos.

Gonzo

Unfortunately I have had a major issue with my FTTH since Thursday night. It went down on me Thursday night around 11pm. It dropped connection for a few seconds and then was back online, then it happened again and hasn't come back on since.

I rang Eir support on Friday morning, they carried out line tests and got me to restarting and resetting both the modem and the ONT.

On the modem the DSL light is still green but the internet light if off.

On the ONT, the power and lan lights are green, the LOS light is blinking red and the PON light is completely off.

The issue could not be resolved over the phone so they are sending an engineer over, both the earliest is some day next week.

I didn't think something like this could happen. I've no internet except for meteor and I'm using my phone as a hotspot just to get online and it's brutally slow with huge pings.

long_b

Any neighbours affected?

Gonzo

long_b wrote: »

Any neighbours affected?

Just me effected

ED E

Messing with the gateway was pointless when the ONT was unable to bring the link up.

At night time its unlikely to be techs making a mistake so wind/weather or rodents maybe. Or the gear can just fail (not very common I suspect but possible).

Gonzo

The only thing I can think of is that it was windy on Thursday night but nothing extroadinary. I can't think why else it's gone down. I hope this is s once off this won't be much good if I lose connection for 5 days every time there is a gust of wind.

Gonzo

The only thing I can think of is that it was windy on Thursday night but nothing extroadinary. I can't think why else it's gone down. I hope this is s once off this won't be much good if I lose connection for 5 days every time there is a gust of wind.

Cherrycola

Any idea why the 2.4ghz speed is so much slower? Most of our devices connect to that only and we are only getting 30mb on average. It's a large house with concrete throughout, so the PlayStation upstairs is barely getting 1mb speed, which is worse than we had on a 12mb efibre connection!
The signal for the 2.4 is also stronger than the 5, so even devices that can connect via 5ghz tend to switch back to the 2.4 regularly, so it's a pain that the speed is so slow on it.
Any suggestions?
Better modem maybe? Any point contacting Eir?

Tweaky

The high horse brigade wrote: »

Don't use a repeater, that will half your throughput. He obviously doesn't know what he's talking about.

You need to connect to 5ghz, with a device that supports 5ghz. You can properly test your connection by plugging in a laptop, you cannot test over Wi-Fi as there are too many variables.

Just got FTTH installed last week and getting the full speeds on the 5Ghz throughout most of the house. Just want to extend the signal to the area not being covered at the moment. What do you mean when you say a repeater will half my throughput ?
Was looking at a dual band TP link wifi extender and was hoping that would solve my problem. https://www.amazon.co.uk/Universal-Broadband-Indicator-UK-RE210/dp/B00UTG3354/ref=sr_1_6?s=computers&ie=UTF8&qid=1499097453&sr=1-6
Will this have an impact on the throughput ??

The high horse brigade

Tweaky wrote: »

Just got FTTH installed last week and getting the full speeds on the 5Ghz throughout most of the house. Just want to extend the signal to the area not being covered at the moment. What do you mean when you say a repeater will half my throughput ?
Was looking at a dual band TP link wifi extender and was hoping that would solve my problem. https://www.amazon.co.uk/Universal-Broadband-Indicator-UK-RE210/dp/B00UTG3354/ref=sr_1_6?s=computers&ie=UTF8&qid=1499097453&sr=1-6
Will this have an impact on the throughput ??

Yes that's exactly the type of device I'm on about. A repeater uses the same radio and the same frequency to accept incoming and outgoing packets from clients as it does to forward those packets on to the WiFi router. So effectively you get half the bandwidth, as each packet must go over the air twice - from the client to the repeater, then from the repeater to the WiFi router.

The best solution is to run a cable from your router to a location with low signal and add an access point which uses a different frequency to your WiFi router giving you fill speed on this radio.

Gonzo

I still have no working FTTH connection, down since Thursday night.

Eir support said on Friday morning that it takes 2 to 3 working days to send out an enginner. They did a line test over the phone and said the FTTH connection to the house is fine, that the problem lies indoors. I have checked all the cabling and it looks fine, I'm at a complete loss how or why my FTTH has lost it's connection. I'm gonna give Eir support another ring tomorrow mid-morning if I hear nothing, as that would be 3 full working days since the problem occurred and really don't want to face another weekend without FTTH.

For now I'm using meteor hotspot and it's just about enough to get me by. I have a 1gig data limit on my account but had to buy a 15 gig data booster to get me by. The connection has been decent enough since yesterday morning, infact better than my old ADSL connection, but really can't wait to get my FTTH back up and running.

ED E

Gonzo wrote: »

Unfortunately I have had a major issue with my FTTH since Thursday night. It went down on me Thursday night around 11pm. It dropped connection for a few seconds and then was back online, then it happened again and hasn't come back on since.

I rang Eir support on Friday morning, they carried out line tests and got me to restarting and resetting both the modem and the ONT.

On the modem the DSL light is still green but the internet light if off.

On the ONT, the power and lan lights are green, the LOS light is blinking red and the PON light is completely off.

The issue could not be resolved over the phone so they are sending an engineer over, both the earliest is some day next week.

I didn't think something like this could happen. I've no internet except for meteor and I'm using my phone as a hotspot just to get online and it's brutally slow with huge pings.

Gonzo wrote: »

I still have no working FTTH connection, down since Thursday night.

Eir support said on Friday morning that it takes 2 to 3 working days to send out an enginner. They did a line test over the phone and said the FTTH connection to the house is fine, that the problem lies indoors. I have checked all the cabling and it looks fine, I'm at a complete loss how or why my FTTH has lost it's connection. I'm gonna give Eir support another ring tomorrow mid-morning if I hear nothing, as that would be 3 full working days since the problem occurred and really don't want to face another weekend without FTTH.

For now I'm using meteor hotspot and it's just about enough to get me by. I have a 1gig data limit on my account but had to buy a 15 gig data booster to get me by. The connection has been decent enough since yesterday morning, infact better than my old ADSL connection, but really can't wait to get my FTTH back up and running.

"4 Off Blinking slowly (on for 2s and off for 2s repeatedly) The PON terminal is not connected to optical fibers or does not send optical signals."

The support person needs to go back to training. Its not a copper path, you cant tell loop length/status from the CO side.

Your ONT essentially sees nothing and thinks its not connected. Unless the dog chewed the optic its most likely external.


Problem with FTTH is call volumes are low so support are clueless and when they do send it out the number of techs that can accept that job is much smaller. Is your drop aerial?

Gonzo

The problem with the lights is exactly as you described above. Yeah the drop is external from the pole to the roof and then runs along the roof and down the wall then under the window and into the room. I had a brief look at the wiring outside and could not see anything chewed or broken

Cherrycola

ED E wrote: »

"4 Off Blinking slowly (on for 2s and off for 2s repeatedly) The PON terminal is not connected to optical fibers or does not send optical signals."

The support person needs to go back to training. Its not a copper path, you cant tell loop length/status from the CO side.

Your ONT essentially sees nothing and thinks its not connected. Unless the dog chewed the optic its most likely external.


Problem with FTTH is call volumes are low so support are clueless and when they do send it out the number of techs that can accept that job is much smaller. Is your drop aerial?

I'm having this exact issue this morning, blinking red LOS light and no internet!!!
On to eir as I type.

Cherrycola

So fault logged and have to wait for an engineer to call now. Ffs! We only have this connected two weeks! Doesn't instill confidence I can tell you.

Cherrycola

And now it's back working again, wtf!? I'm going to leave the fault logged and get an engineer to call as obviously there's an issue with the ONT, as my OH said this happened earlier in the week too.

Is it this new hardware maybe? The engineer fitted a new ONT for our installation, even though there was a larger one here from the previous tenants.
I really hope this isn't going to be like the modem issue, with them failing all the time! The f2000 is a nightmare, I've had 4 in one year!