EPH Ember

Black_Knight

https://www.boards.ie/discussion/comment/120544039#Comment_120544039

Did you ever get this sorted?

Struggling here to get the unit to pair back up to the Wi-Fi.

Comerman

Hi folks, we had an ember ps 2 zone system installed a few years ago and find it more frustrating than anything else, can I ask if it's possible to have it taken out and if so how?

Caranica

https://www.boards.ie/discussion/comment/121582923#Comment_121582923

I'm hoping to replace mine this year

LizardKing

So if anyone has the Ember setup with Alexa (via Ember Programmer skill) they may have been frustrated by the lack of a BOOST option.

A few days ago I noted the thermostat zones showed in the alexa app with some modes listed.

• Heat
• Auto
• On/OFF

So it turns out the boost option is equivalent to the mode heat

if you want to boost your heating you can say , Alexa set heating zone to heat

or

boost your hot water say , alexa set hot water zone to heat

Can setup Routines to do this too based on various inputs or phrases you want.

e.g

Alexa , its cold!

or

Alexa , boost the heat

Hopefully this helps some people as it was frustrating to me not having the boost in Alexa

Cheers

dam099

Does that leave it boosted indefinitely?

If so you might want to add two more actions, a Wait one for X minutes and one to switch back to Auto mode.

LizardKing

No, it boosts for 1 hour , like the Ember App boost option. To cancel the boost you can say Alexa, set the heating zone to auto.

The devils

https://www.boards.ie/discussion/comment/121582923#Comment_121582923

I replaced my eph last year didn't go for eph ember very poor reviews.

Anyway replaced with hive very easy to do - wiring a little bit of hassle but nothing do hard

matrim

The only plus I can find for the ember system is that you can have the hot water monitored with a thermostat instead of just a timer. But I'll probably look to replace some time this year too. I had Tado in my rental last year and found it very good.

I've also noticed that EPH are launching a eTRV but it doesn't mention if it works with the other systems https://www.ephcontrols.com/section/etrv/

Rock Paper Scissors

Just recently the 2 zones disappeared off my ember app and i cant see any option in the app to add zones.

Anyone have any idea how i can add the zones back?

I had 2 zones, 1 for water and 1 for heating

Cheers lads

seanvox

Have you tried pairing the gateway with the app again? Sounds like that might be the issue: https://youtu.be/GcIs3GjxZ5c?si=KDMRAHajzOMfrlaZ

Rock Paper Scissors

Yes i paired the gateway again (have the green light) and its connected but the zones are gone.

Pique

Not trying to be funny but did you try turning it off and on again? The control panel, not the app. Use the isolation switch or just flip the relevant breaker for 10 seconds.

LizardKing

Alexa app and skill were working fine until this morning I noticed a problem with communications. devices showed as unresponsive in alexa.

I tried reset the wifi on ember gateway and took about 7 attempts to get it to work. Then tried disabling the zones and the skill in the alexa app and reanabling. it reconnects to skill but could not re-discover the hot water or heating zones, these are working in the ember APP however.

Have emailed EPH support to see if they know of any issues with alexa and or the skill not working.

Anyone else seeing the same?

jethrothe2nd

https://www.boards.ie/discussion/comment/121949403#Comment_121949403

Yes same for me. I've also done the same trouble shooting as you with no success. I am mailing EPH support as well

shz

I have had this same problem starting earlier this week. Have had no problem for the past year but can't get it to reconnect. Have you managed to fix it?

jethrothe2nd

https://www.boards.ie/discussion/comment/121952746#Comment_121952746

I've exhausted the limits of my technical ability. I've mailed EPH and we'll see what they say if anything. It's not the end of the world given the App is functioning fine, but its annoying…

Comerman

+353 21 434 6238 I have this number for a while for support, worth a try

jethrothe2nd

Looks like whatever was causing the issue has been resolved. Mine is working fine with Alexa today.

LizardKing

Back working again here , had to re-discover the thermostats again and rename them so my routines worked. I have mine re-named hot water zone and heating zone and they discover as just hot water and heating. All good again. hopefully won't need the heating too much during the next few months :-)

Pique

No chance they'd update the functionality to allow different temps at different times like every other smart heating control I suppose?

Yellow_Fern

One great think about EPH (at least their better models) is that it supports Opentherm and thus modulation which can be mean huge savings. I dont think Hive does. Climote does. Tado did for a while. then turned it off. I think they brought it back.

Pique

Tell me more about this Opentherm.

WildCardDoW

https://www.boards.ie/discussion/comment/123091336#Comment_123091336

Opentherm is a way a boiler will modulate better based on demand.

The stats usually calculate the demand by information such as external temp, current temp and desired.

It's an open standard but only certain boilers support it, the rest use their own version (eBUS, EMS etc.).

Sleeper12

I've had ember eph 3 zones for the last 4 or 5 years. I've loved it from day one.

EPH have a new controller with 16 zones. You can add wireless TRVS. Looking like a great system. I have the full kit sitting ready to go. Just trying to find the time to set it up. It requires draining the whole system, removing motorised valves and replacing all the rad valves

Meath08

I had the EPH 16 zone controller with the wireless TRVs installed in October and it’s been working really well for me so far. I had previously been unable to have my house split into upstairs and downstairs so this has been brilliant for me. I can heat individual rooms, heat spaces at whatever individual temperature I want or I can group zones into upstairs and downstairs or any other combination I want. It’s been set up with my hot water using one zone and the remaining 15 on radiators. Unfortunately I’ve too many radiators and I’m left with two not covered by the system. As a result whenever any zone is switched on, these two radiators turn on. It’s not ideal but I can live with it as it does everything else I need with lots of flexibility.

WildCardDoW

https://www.boards.ie/discussion/comment/123110862#Comment_123110862

You'd typically want at least one rad left "TRV free" anyway IIRC.

I'd suggest the bathroom rad for upstairs and then whichever downstairs makes sense ("transition rooms").

hdl

Just had the Ember 3 zone system installed. Might be a silly question, but when I heat just one zone (up or down stairs), it doesn't heat the water as well. Is that by design or a fault? Before this, I just had a single zone, so when turned on, it heated up and downstairs and the water all at once. Do I need to turn the water zone on separately every day to heat the water?

Sleeper12

https://www.boards.ie/discussion/comment/123221828#Comment_123221828

It is by design.

With the old system you were sending hot water to the cylinder coil when it might not need it.

With the 3 zone system you only heat up the cylinder when you want it. This is why it has its own separate zone. This will save you money

hdl

https://www.boards.ie/discussion/comment/123221998#Comment_123221998

That's great, glad to hear it's not a fault with it. I'll know to turn on the water zone separately now, thanks.

ted1

I'm having my new heating system installed next week, am i right in saying that I want the TS range as opposed to PS.

from the demo in the app it seems that you cant set the temperature with the TS range. i'v had a NEST for the past few years and the thought of not been able to set the temperature is crazy.

Thanks.