Major Problem with Sapphire RX 480 8 GB OC

pcuser

My shiny brand new Sapphire RX 480 8 GB OC arrived last week. However I have had a problem with it.

I installed the GPU then all the drivers restarted the PC and it worked. Everything was working great. I shut down the PC and thats when the problems started happening.

When i try to reboot I just get a black screen. I have tried 3 different tvs and different HDMI cables but I still have the same problem. The only solution is to turn on and off the pc anywhere from 3 to 15 times until it works. Or open the case disconnect the 8 pin from the GPU and replace the HDMI lead to the Mobo.

When this is done I uninstall all the drivers. Shut down the pc ,reconnect the 8 pin lead and start new installing all the drivers again. It will works perfectly until the PC is shut down again.

Now I have googled a lot over the last few days and tried a host of solutions.

(1) Change TV
(2) Change HDMI lead
(3) Uninstall old drivers and fresh install
(4) Ran DDU in safe mode to uninstall drivers and then re install
(5) I have factory reset Win 10
(6) Disabled sapphire trixx from opening when windows starts


I cant get in to Bios to change any setting as it is scrambled. It looked like this with the Onboard GPU a few weeks back. I have tried to look at the settings again with the GPU but it still looks the same
https://www.youtube.com/watch?v=p011037ZE3U

I think I might have it narrowed down to 2 solutions and Im looking for some advice from the more experienced people here.

(1) Its cheap ass tvs that I am using. The brands are Hitachi, Nordmende and finlux. We watch very little tv in out house so there was never any reason to buy a more expensive brand

(2) The PSU is a corsair 430 watt. Is it possible that the PSU just doesnt have the power to support the card. I dont thin this is the problem though as after I reinstall the GPU it will work perfectly.
http://www.corsair.com/en/cx430-80-plus-bronze-certified-power-supply


I have a new monitor ordered from Amazon and Im just waiting for them to take the money and ship it. I went for the AOC G2460PF 24 inch 144 Hz
https://www.amazon.co.uk/gp/product/B01BV1XBEI/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1


I dont really want to open an RMA at this point as I feel It maybe be a problem on my end.

My PC spec are

ASUS H81M-PLUS
Crucial Ballistix Sport 8GB DDR3 Kit
Corsair Builder Series CX430 430 Watt
Intel Core i5-4460
WD Blue Desktop 1 TB

Gumbi

is Trixx still a separate application these days? If so, uninstall it. It might be causing conflictw causing the black screen on boot up (I won't go into why for now). Make sure you aren't running over clocks or anything (I don't suspect you are).

OK, first thing to try is to try updating to the second or third most recent driver instead of the latest. That way we can rule out a driver issue on AMD's end.

pcuser

Thanks for the quick reply. I have not overclocked. Heres are some screens of the software + hardware im running. Il download Radeon Software Crimson Edition 16.9.2 and install. Should I use DDU to wipe the drivers that are installed atm?


https://gyazo.com/5ff98733eb91a37d986b1a82e7171bef

https://gyazo.com/82b82c251184221d5965e31ac05ead94

https://gyazo.com/02f91a5efaecb6242ccb0ac4b10ee5d2

Radeon Settings Version - 2016.1017.2223.38477
Driver Packaging Version - 16.40.2911-161017a-308000E
Provider - Advanced Micro Devices, Inc.
2D Driver Version - 21.19.155.4
Direct3D® Version - 21.19.155.4
OpenGL® Version - 21.19.155.4
OpenCL™ Version - 21.19.155.4
AMD Mantle Version - 21.19.155.4
AMD Mantle API Version - 102400
AMD Audio Driver Version - 10.0.1.0
Vulkan™ Driver Version - 1.3.0
Vulkan™ API Version - 1.0.26

pcuser

Ok so I have just used DDU to wipe the old drivers and then installed 16.9.2 but still a black screen, Im also noticing that I dont have the option to enter bios the screnn goes black straight away, Other times it will go black just after the screen diplays the information on how to get in to bios

Gumbi

So Windows icon doesn't show up or anything? Strange. Also, download *older* drivers and install them, not the latest ones.

pcuser

No the windows icon doesnt show up at all. just a black screen. Il try again with much older drivers and see how I get on. I might as well do a factory reset on win before I start.

Cuddlesworth

BIOS version:
H81M-PLUS BIOS 0603
1 Enhance compatibility with some PCIE device.
2.Revise help string in BIOS.
3.Support new CPUs. Please refer to our website at: http://support.asus.com/cpusupport/cpusupport.aspx?SLanguage=en-us

Your graphics card is pci-ex 3.0, your board is 2.0. When it was created 3.0 did not exist.

Check your bios version is higher then 603 first, if not then update.

Gumbi

Good catch, that's definitely worth a shot. Black screen that early would definitely indicate the motherboard being the issue.

pcuser

Wow well spotted thanks a million.

Im a bit baffled though, When I look at the specs for the mobo I bought it states
Expansion Slots 1 x CPU
2 x DIMM 240-pin
1 x PCIe 3.0 x16
3 x PCIe 2.0 x1

Does this mean the 1 x PCIe 3.0 x16 is actually a 1 x PCIe 2.0 x16 until the bios has being updated?


If this is the case then it unfortunately leads to another problem. I cant get in to my bios with the on board gpu it is all scrambled. So I wont be able to safely update

Cuddlesworth

That chipset only supports 2.0, so its always going to be x16 2.0.

It won't make a blind bit of difference to the performance of the card.

pcuser

Im baffled, When I was looking around at mobos I taught this would be future proof as it states it has a 1 x PCIe 3.0 x16. Its prob too late now to return it to computer universe.

I also cant get in to the bios to update to see if it will work as the display is scrambled.
https://www.youtube.com/watch?v=p011037ZE3U

and to make matter even worse Amazon posted the monitor a while ago so I wont have money for a new mobo until next week.

Between this the monitor and battlefield 1 im about €500 out of pocket and cant play the game.

Thanks for all the help though, I really appreciate it. I dont suppose there is any mobo you can recommended that will work?

pcuser

I spent 10 mins fiddling with the bios. Im running the most up to date bios version for that mobo

https://gyazo.com/8e37bde6832e2ce454b2217a1ce4d328

wotzgoingon

Take out the graphics card and connect straight up to the motherboard via HDMI, DVI or VGA which ever you wish to choose and change the bios settings you wish to change then connect back up GPU and see if it is any different.

edit: Didn't realise you got into bios.

pcuser

wotzgoingon wrote: »

Take out the graphics card and connect straight up to the motherboard via HDMI, DVI or VGA which ever you wish to choose and change the bios settings you wish to change then connect back up GPU and see if it is any different.

edit: Didn't realise you got into bios.

Thanks for the help. I dont have to change any BIOS settings after all they are all up to date.

Im going to install driver 16.7.2 and see if that makes a difference.They were release a few months back. If not Il have to pick up a new mobo

Cuddlesworth

I went back over your posts again.

If you disconnect and remove the graphics card, do you get this effect with the onboard GPU? If you don't, its on the latest bios version, then RMA the card.

wotzgoingon

This is a long shot but it fixed my problem with a R9 290 that I overclock.

Download MSI afterburner and run it just before you are going to shut down PC and click the reset button in the middle and then turn off computer and then boot back up and see if it will boot.

I know it is a long shot but it may work so worth a try anyway.

pcuser

wotzgoingon wrote: »

This is a long shot but it fixed my problem with a R9 290 that I overclock.

Download MSI afterburner and run it just before you are going to shut down PC and click the reset button in the middle and then turn off computer and then boot back up and see if it will boot.

I know it is a long shot but it may work so worth a try anyway.

I have rolled back to a driver from July and so far after 3 restarts it seems to be working. I will check again when herself is finished with the TV.

If the problem persists I will follow your advice. Thank you

Gumbi

pcuser wrote: »

I have rolled back to a driver from July and so far after 3 restarts it seems to be working. I will check again when herself is finished with the TV.

If the problem persists I will follow your advice. Thank you

So it is a driver issue like I said initially. Glad it's sorted. There must be some compatibility issue between the latest driver and your comparatively older hardware.

pcuser

Cuddlesworth wrote: »

I went back over your posts again.

If you disconnect and remove the graphics card, do you get this effect with the onboard GPU? If you don't, its on the latest bios version, then RMA the card.

I completely misread this post. I havent removed the GPU but I have disconnected the 6 +2 pin power lead from the gpu. I have switched the hdmi from the gpu to the on board gpu and it always works

I will completely remove the gpu from the mobo in the morn and see what happens.

I really appreciate the help. Thank you

pcuser

Update

The pc will start with no black screens when I
(1) Restart
(2) Shut Down then restart

I have noticed beeps from the MObo during boot up now, It seems to be One continuous beep followed by three short beeps which means No VGA detected on my mobo.


https://www.facebook.com/damo.debrun/videos/10210853276585104/

Gumbi

It's working though?

pcuser

Gumbi wrote: »

It's working though?

More or less. When i power on the pc the 1st time it goes to a black screen. The second time the mobo beeps 3 times and then it boots.

AMazon will be shipping the new monitor today so hopefully it will make a difference with the DP or DVI

Xenoronin

Sounds like the motherboard might even be an issue. Make sure to reseat the GPU in it's slot anyway.

pcuser

Xenoronin wrote: »

Sounds like the motherboard might even be an issue. Make sure to reseat the GPU in it's slot anyway.

Yeah I reckon it probably is the Mobo. Il pick up another one in a few weeks. Il make sure the new one have PCI-E 3

pcuser

Actually can anyone recommended a boards thats not going to break the bank?

It would have to be a 1150 socket. Ive no need to change my cpu as its just used for gaming (i5-4460)

ED E

I have a strong suspicion this isn't hardware at all.

Disable "fast startup" and let us know how you get on.

pcuser

ED E wrote: »

I have a strong suspicion this isn't hardware at all.

Disable "fast startup" and let us know how you get on.

Early days but I have disabled fast startup and turned on the PC 5 times. The 5 times It came on straight away.

Thank you so much that seems to have done the job.

Xenoronin

Awesome! Nice spot ED E!

pcuser

Update

The problem is still occurring. I had to go to town and when I came home I went to restart the computer. The 1st time It went from the BIOS screen to a black screen. The second time it went went straight to a black screen. The third time it turned on.

Cuddlesworth

ED E wrote: »

I have a strong suspicion this isn't hardware at all.

Disable "fast startup" and let us know how you get on.

Look at one of the videos he posted, he is getting the graphical problems in the bios.

pcuser

Cuddlesworth wrote: »

Look at one of the videos he posted, he is getting the graphical problems in the bios.

A few week back i sold my GTX 950, A few days later I went to go in to the BIOS with onboard graphics but it was scrambled and could not be viewed.

Its still the same whether I use the GPU or Onboard GPU.

ED E

Cuddlesworth wrote: »

Look at one of the videos he posted, he is getting the graphical problems in the bios.

Yep, its a really weird bug. I can't imagine what would cause it to act that way but it should have no impact after the BIOS hands over to the OS bootloader.

pcuser wrote: »

Early days but I have disabled fast startup and turned on the PC 5 times. The 5 times It came on straight away.

Thank you so much that seems to have done the job.

Winning. Fast booting is a form of sleep that hardware doesnt like sometimes, especially older stuff.

pcuser wrote: »

Update

The problem is still occurring. I had to go to town and when I came home I went to restart the computer. The 1st time It went from the BIOS screen to a black screen. The second time it went went straight to a black screen. The third time it turned on.

Did you go to START the computer or had it gone to SLEEP and then you tried to WAKE it? Because sleep/hibernate is basically what fast booting was trying to do.

pcuser wrote: »

Its still the same whether I use the GPU or Onboard GPU.

I would guess you've two unrelated issues:
-Bios is wonky, probably a bug in the assembly code, non critical
-The machine is improperly managing ACPI sleep states causing issues when cold booting/hibernating.

pcuser

ED E wrote: »

Did you go to START the computer or had it gone to SLEEP and then you tried to WAKE it? Because sleep/hibernate is basically what fast booting was trying to do.
.

No It was a complete shut down and then the switch on the socket was turned off.

ED E wrote: »

I would guess you've two unrelated issues:
-Bios is wonky, probably a bug in the assembly code, non critical
-The machine is improperly managing ACPI sleep states causing issues when cold booting/hibernating.

Thanks again for the help.
Do you reckon a new motherboard would sort this issue out?

Xenoronin

The machine is improperly managing ACPI sleep states causing issues when cold booting/hibernating.

To the best of my knowledge you can disable these in the BIOS no?

ED E

pcuser wrote: »

Do you reckon a new motherboard would sort this issue out?

TBH its so funky I can't really tell.

If you can borrow any old crappy GPU for 3 or 4 days and test with that it'd rule the GPU clear and the its 80% Mobo 20% the CX430(They've been funky for me and a friend before).

pcuser

Thanks again for all the help. I should be able to get my hands on a 750ti.

Ive being looking at the online manual for the mobo. Do you think it might be a setting that needs changed from page 55 to 58?

http://cdn.billiger.com/dynimg/18oPQER5tDHvqZQHGjikiDt4H9rycHjeBa9LTdXG2DACrzNGQfHyPnXgCZ_I4nRdA-ILq_asOIT5MW-zIeeL80/Asus-H81M-PLUS-90MB0GI0-M0EAY0-Bedienungsanleitung-9ce263.pdf

ED E

Da fuq? Never heard of this

Overview
Intel® Smart Connect Technology is designed to update programs by periodically waking your computer from sleep/standby mode for a short time. This function works with applications that automatically get their data from the Internet, such as Outlook* and Windows* Live Mail

Leave Rapid Start and Smart Connect Disabled, they should be already.

pcuser

Right I took out the GPU and reinstalled it again. I cant get it to work at all now .

Im waiting on someone to get back to me to see if I can borrow one

pcuser

I have also noticed that when I hit the power button on the PC with the GPU connected it shuts down straight away, When Im using the onboard GPU and hit the shutdown button it takes a few seconds to knock off.

Cuddlesworth

pcuser wrote: »

I have also noticed that when I hit the power button on the PC with the GPU connected it shuts down straight away, When Im using the onboard GPU and hit the shutdown button it takes a few seconds to knock off.

Honest answer, most likley part thats broken is the mobo. But the only way you will find out is by swapping parts.

pcuser

Right I managed to get my hands on a MSI GeForce GTX 750.

This card has both a 6 pin and 8 pin power connector, But from what I have being reading online they are only used for Overclocking and the board should draw all the power from the MOBO.

I Connected it to the MOBO and I get a message saying

"PLEASE POWER DOWN AND CONNECT THE PCIe POWER CABLE(S) FOR THE GRAPHIC CARD"

So I shut down the pc and connected the 6 pin in to the GPU but I get the same message, I shut it down again and connected the 8 pin (Corsair has 6+2 Connection) and I get the same message again.

Would this point to the MOBO being the problem?

ED E

Wait wait wait, a 750 with a 6 pin and an 8 pin? Sure its not a 780?

pcuser

Sorry yes its probably a 780 ti these is no writing on the card. I taught it was a 750 ti

ED E

*facepalm*

Those PCI power blocks aren't for overclocking, its 250W card in a slot that can supply 75W max. You need them connected.

pcuser

ED E wrote: »

*facepalm*

Those PCI power blocks aren't for overclocking, its 250W card in a slot that can supply 75W max. You need them connected.

Yeah when I figured out it was a 780ti I know my PSU would not have enough power. Im presuming it needs both the 6 pin and 8 pin connected to work?

Cuddlesworth

pcuser wrote: »

Yeah when I figured out it was a 780ti I know my PSU would not have enough power. Im presuming it needs both the 6 pin and 8 pin connected to work?

In theory it could. Would be right at the top of its range though.

pcuser

Il be getting a MSI raedon tomorrow to test.i have also started a RMA with Amazon to get the ball rolling if needs be. They only allow 250 words though. There was not enough characters to describe the problem.

pcuser

Right everyone just a quick update, I got my hands on a R7770. I followed these steps.

Started PC with on board graphics and Ran DDU.
Installed the R7770 and started the PC.
Updated Drivers and I was then prompted to restart the PC.
Restarted the PC and there was a black screen again.

I have a 430 watt corsair PSU which should be plenty for that card. Before I look at other MOBOs do you guys think that is the problem?
Or could it be the Radeon Software Crimson Edition and WIN 10? Im thinking its the MOBO though

pcuser

and now there is no display at all with the on board graphics. The hard drive is spinning up and I have to hold the power button for 5 seconds to shut down.

SterlingArcher

pcuser wrote: »

Right everyone just a quick update, I got my hands on a R7770. I followed these steps.

Started PC with on board graphics and Ran DDU.
Installed the R7770 and started the PC.
Updated Drivers and I was then prompted to restart the PC.
Restarted the PC and there was a black screen again.

I have a 430 watt corsair PSU which should be plenty for that card. Before I look at other MOBOs do you guys think that is the problem?
Or could it be the Radeon Software Crimson Edition and WIN 10? Im thinking its the MOBO though

So the all fans and **** spinning.

Edit net acting up just seen.

pcuser

I got it going again so I went to safe mode used DDU, Plugged in the 7770 and tried to reboot but just a black screen. Il just order a new mobo