Break up and plane ticketts

Bernice101

Inform the travel agent you will be having a word with Joe Duffy

cazzer22

Bernice101 wrote: »

Inform the travel agent you will be having a word with Joe Duffy

Agreed 100%

bones123

Had a similar issue, also a flight to Bangkok, change of date was needed due to illness, travel agent informed me the date could not be changed and a new flight would be needed, after an evening spent upset I resigned myself to buying a new flight, rang the travel agent, spoke to a different guy who rang the airlines for me and got the dates changed for an administrator fee of 150, way better option. I can't see how the same couldn't happen do for a name change, as others have said ring and ask to speak to the manager or ring the airline direct. Best of luck!

BetsyEllen

Just found this on the British Airways website; name cannot be changed.
Very poor form I think, I'm very surprised to find this out:

If you want to completely change one of the people booked to travel:
If you have made a booking for the wrong person and you find this out within one day of making the booking, we have a 24 hour cooling off period in which you can call British Airways customer services and cancel the booking and receive a full refund.
However, the following types of booking are not covered by this guarantee:

• Bookings made on a flight leaving within 24 hours of the time you book.
• Bookings where immediate payment isn't required.
• Package bookings or flights booked with hotels, car hire, transfers or experiences (they have their own separate conditions - please ring Customer Support)
• South African domestic only services, operated by Comair

Outside this cooling off period, flight-only tickets are non-transferable and you will need to cancel the original booking and make a new booking for the new traveller (at current ticket prices). Please call us if you'd like more advice and assistance.

GingerLily

Does that mean they would issue you a refund and you buy a new ticket so your essentially are liable for the difference in price?

BetsyEllen

GingerLily wrote: »

Does that mean they would issue you a refund and you buy a new ticket so your essentially are liable for the difference in price?

I'm not sure actually, they don't say...good question though

ArKl0w

If you use Twitter,follow and tweet BA as to how much a name change will cost on a flight to Thailand
They will follow you and resolve via dm

You got an inexperienced call centre travel agent I'm afraid