EU261 Compensation claim

DrPhilG

Just wondering if anyone has successfully claimed compensation under these regulations?

I had a flight delayed and eventually cancelled a few weeks ago, which resulted in me sitting in Dublin airport from 6am until 4pm and eventually being rebooked onto a new 2 flight trip and eventually arrived in NYC 10 hours later than I should have. The Airline gave us a €10 voucher each in the morning when the flight was delayed, but according to the regulations we should be entitled to €600 per person because the arrival time was delayed by more than 4 hours.

I'm not one for the claim culture but in this case we were very badly messed around. Arrived in the US 10 hours late and exhausted from being on the go for nearly 24 hours.

I spoke to the airline and they offered me $200 of air miles which is useless as I have no intention of using them again.

Anyone ever have success claiming under those regulations? Have any tips?

Fred Swanson

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zac8

Looking for some pointers on this too. I can't find any details on how you actually submit the claim (Ryanair in this case).

Fred Swanson

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zac8

Fred Swanson wrote: »

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I did try that actually. It's an expense claim for hotels/meals/taxis. Like the OP I'm talking about the compensation due. You can't fill out that form without putting in an expense total which I don't have.

lynchie

Once it is a reason covered under EU261 then put in the claim. I had a similar issue with a Virgin flight last year (engine issue lining up to runway) - There was a 4-5 hour delay. Virgin had an online form to submit. Received a response and had 2x€600 in my account within 30 days.

We had a similar issue on the return but now I know why they bent over backwards to get us on an earlier flight as they would have been liable for another claim on the return had we stayed on our original flight!

lukegriffen

hi, i just successfully claimed - aer lingus flt delayed 4 hours from uk, i filled in their online form, it took them about 6 weeks to reply to say that it was Stobart Air's problem, as they were the regional carrier, & AL had forwarded the claim on to Stobart. within 2 days Stobart said i was eligible for 250euro per passenger - happy days

whomitconcerns

And this îs Why flying is getting more expensive......

J.pilkington

A word of warning regarding expectations, US based airlines will do their best not pay out and claim they don't recognise the EU law / that the delay was not under their control(in my cases it was a technical issues and they claimed they maintained the plane to manufacturer standards so the part failure was a fluke and not in their control).It has happen me twice and both cases I settled for $600 travel voucher from the airline themselves as hassle of following up the claim was simply was worth the effort.

I'm sure posters will come on here advising to threaten the small claims court but take it from someone who has been through it twice withUS based airlines it is simply not worth it. I threatened this and also reporting to the aviation regulator but there was no movement from their original offer(I think i did complain to the regulator the 1st time but they were less than useless). Initial claim is filled via web form and they take ages (20 working days) to respond. Calling their call centres are a waste of time as they based outside the EU and staffed by ignorant low grade staff not familiar with the EU law.

If your delay was with an EU based airline then it's much more straightforward as they recognise the law, I had another cancellation with KLM and they paid out straight away .

thlint

To get compensation for a Ryan air flight this is the link
https://contactform.ryanair.com/?cr=4-0&lg=en&id=43&compr=Flight+Cancelation%2FDelay+%E2%80%93+EU261#demo13

Can be difficult to find

Dermot

thlint

Further to previous post
This link allows you to submit your booking details , bank account details for refund , boarding pass and confirmation email from Ryanair that confirms the delay and length of delay ( they say for an travel insurance claim) as attachments .
Submit an individual claim for each passenger .
Probably the best way to submit the attachments is via PDF files.

The claim form appears very simple and straight forward and there is no captcha .
We have used it for a flight delay in excess of 3 hours from Lisbon to Dublin
I would recommend to take a screen shot of the claim form before submitting in case of problems later. This will show what attachments you sent
Dermot.
I will submit a further post when (if) we get compensation.

DrPhilG

Didn't realise I never updated this thread.

I was offered my €600 each, or a $1000 voucher (worth about €830 at the time).

We took the vouchers and spent them on flights to Canada that we were going to buy anyway.

I used the Resolver site to pursue the claim.

thlint

EU compensation claim successful below is extract from Ryanair reply

I sincerely regret the delay of your flight FR7329 from Lisbon Airport to Dublin T1 on the 12/12/2017, which was caused due to operational reasons.
I wish to confirm that our accounts department will forward a bank transfer for €800.00 (€400.00/passenger), representing compensation in accordance with EU261/2004 Regulation, within 10 working days.
In addition, if you incurred any additional receipted expenses during the delay, please submit copies of your receipted expenses by clicking on the below link and uploading your documents for our review:

Painless and quick ( once you find the right form)
Ryanair do not seem to be so bad. ( A very satisfactory result)

The Caveman

We just submitted a claim today via the link above to Ryanair...

will let you know how it goes...

Flight was delayed for 5 hours. all we were told was technical issues.

thlint

To Caveman
Hope all goes well with your claim

Wyldwood

WOW cancelled my flight from Cork to Keflavik one hour before departure last July. I put in a claim as I am several hundred euro out of pocket due to the excess on the insurance policy. Last September I was offered vouchers as compensation which I declined and to date, 5 months later, my claim is still in the processing stage on their website. I've contacted the customer service department several times and been given platitudes so now I'm off to the civil aviation authority.

WOW are a terrible company to deal with.

Fred Swanson

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DrPhilG

Fred Swanson wrote: »

Whilst they may offer €500 in vouchers, these will generally be 5 x €100 vouchers with only 1 allowed per booking. Useless to most people.

Wasn't the case for me, I received 2 $1000 vouchers and was able to use them to book flights for my wife and I.

Of course they did make it awkward, even in this day and age they were unable to give me vouchers that could be used on their website, so I had to reserve the flights online and then call up to apply the voucher.

NollagShona

Yes.

Ryanair 3 hours late to STN
Norwegian- cancelled US flight from ORK

Fred Swanson

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DrPhilG

Fred Swanson wrote: »

I has an unused voucher form Aegean that is virtually unusable due to the terms and conditions attached.

No online booking, expensive phonecall to Greece to book.
Taxes not covered by voucher.
Very broad blackout dates.

Not worth bothering with.

Yeah I was wary of the voucher offered in my case so I asked plenty of questions in advance.

Worked out well though, we ended up with a value of about €1600 instead of €1200 cash. And we already had planned to go to Canada so the vouchers went to good use.

Wyldwood

Went through the claim form on the Aviation Regulation Authority website and at the very end they ask for supporting documents (booking confirmation, boarding pass etc.,) to be attached to form but I can see any way of attaching them. Has anyone made a claim through the Aviation Authority and succeeded in attaching the documents?

johnire

A flight I took recently with Flybe from Knock was delayed by nearly 4 hours due to fog at both Knock and the departing airport of the incoming flight.
Does anyone think I would be entitled to compensation?
Thanks!

NollagShona

johnire wrote: »

A flight I took recently with Flybe from Knock was delayed by nearly 4 hours due to fog at both Knock and the departing airport of the incoming flight.
Does anyone think I would be entitled to compensation?
Thanks!

No- weather is excluded

Fred Swanson

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kdoher

Does anyone have the link for the compensation on Aer Lingus, searched high and low cannot find it anywhere

Fred Swanson

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NollagShona

https://www.flightrights.ie/common-questions.24.html

This is a great website (not a shilling website- the Aviation authority run it)

testtech05

Hi guys,
Had some friends delayed for 16+hrs coming home to Dublin from Bristol on the 22/12/17 due to an incident on the runway in Bristol that day with another plane. Would this be covered under any legislation. Again not ones for compo culture etc but I was genuinely curious if they would be entitled to more than 2 x £3.50 vouchers for food and drink which was given to them at the airport.

NollagShona

testtech05 wrote: »

Hi guys,
Had some friends delayed for 16+hrs coming home to Dublin from Bristol on the 22/12/17 due to an incident on the runway in Bristol that day with another plane. Would this be covered under any legislation. Again not ones for compo culture etc but I was genuinely curious if they would be entitled to more than 2 x £3.50 vouchers for food and drink which was given to them at the airport.

Contact the airline- if it was a safety issue I doubt it tbf

DrPhilG

You definitely need to know the exact details of what caused the problem. And bear in mind that the airline will always try first to claim that the issue is exempt from the compensation legislation. That doesn't mean they are correct.

testtech05

DrPhilG wrote: »

You definitely need to know the exact details of what caused the problem. And bear in mind that the airline will always try first to claim that the issue is exempt from the compensation legislation. That doesn't mean they are correct.

My understanding is that a small aircraft left the runway partially and got stuck so the runway was blocked for any departures until it was removed by Crane (which was delayed due to a crash on the motorway)

I would imagine something like this might not be covered but I have told them they should check with Ryanair at least.

Fred Swanson

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DrPhilG

Use the Resolver website. No fees but they tend to get a quicker response than going direct.

Manzoor14

thlint wrote: »

To get compensation for a Ryan air flight this is the link
https://contactform.ryanair.com/?cr=4-0&lg=en&id=43&compr=Flight+Cancelation%2FDelay+%E2%80%93+EU261#demo13

Can be difficult to find

Dermot

Many thanks for this! Stumbled across it this morning so filled it out for a 6.5 hr delayed flight back in September.

I submitted the claim around 8.30 this morning, and got a reply around 2.30 this afternoon saying i'd receive a €400 cheque within 10 working days. Impressed by the 6 hour response time!

SchrodingersCat

Our previous weekend flight was delayed by 40min. As a result, the Ryanair flight "missed their landing slot" in the airport and we were diverted to another airport 1.5hour drive away. The bus to bring us back to the original airport was further delayed resulting in an overall delay of well over the 3hr limit. We were not given refreshments when we asked.

I filled out a case with Resolver there and will report back on how I get on.

SchrodingersCat

Unfortunately Ryanair wont pay the compensation. They said the following:

On behalf of Ryanair, we sincerely apologise for the diversion of your flight......, which was diverted for safety reasons.

As the diversion and subsequent delay were for safety reasons and therefore outside Ryanair’s control we regret to advise that no monetary compensation is due under EU Regulation 261/2004.

All possible measures were taken to ensure passengers were cared for. Accordingly, our Operations Department have confirmed that surface transportation was organised for all passengers to their original destination, and as such we are not liable for any alternative transportation costs you may have incurred.


I reckon the next step is to try one of the online solicitors. They take a large cut, but they will save a lot of the hassle. Would anyone have a recommendation of one that they tried?

DrPhilG

I wouldn't be losing a cut to anyone.

You need to know the exact reason for the delay which I believe they have to tell you. Safety reasons is too vague.

Then go back after them via resolver again.

My friend had an 8 hour delay coming back from Paris due to a fault with the plane. First claim via resolver was rejected so she gave up even though her claim is perfectly valid.

It's like an insurance company. They'll refuse the first claim in the hope that you don't read the small print and don't ask again.

Sadly they are usually right and get away with it.

SchrodingersCat

DrPhilG wrote: »

I wouldn't be losing a cut to anyone.

You need to know the exact reason for the delay which I believe they have to tell you. Safety reasons is too vague.

Then go back after them via resolver again.

My friend had an 8 hour delay coming back from Paris due to a fault with the plane. First claim via resolver was rejected so she gave up even though her claim is perfectly valid.

It's like an insurance company. They'll refuse the first claim in the hope that you don't read the small print and don't ask again.

Sadly they are usually right and get away with it.

Thanks for the information. I have emailled them again to get more information off them on "safety reasons".

Wyldwood

Resolver isn't always successful. Last July (2017) WOW air cancelled the Cork- Keflavik flight one hour before departure for technical issues. We applied to the airline directly for the EU261 compensation due to us and in October they offered travel vouchers which we declined as WOW had by then announced that they were ceasing their Cork-Kef flights. Early 2018 I took the case to Resolver as I was getting nowhere with WOW. Resolver got the same platitudes from WOW that I had got, basically saying they were very busy and the case would be resolved in due course. Resolver has now told us they can do nothing further.

We are now 11 months trying to get the compensation due to us and are currently waiting for a reply from Civil Aviation but I'm not holding my breath. I have read that even though they find against the airlines they don't always pay up.

WOW air is the worst airline I've ever had dealings with and wouldn't recommend them to anyone. Although Iceland is spectacular and well worth a visit.

k123456

https://www.boards.ie/vbulletin/showthread.php?t=2057880825

Ryanir will try not to pay out, if they feel they can aviod

you could try to get
https://www.aviationreg.ie/consumer-...rights.83.html to help, if the delayed flight took off in Ireland

Wyldwood

Some kind of telepathy going on as, after my rant here two days ago about WOWair not paying compensation due, I got an email today to say the claim is resolved. Almost a year later.

k123456

an update on my claim
https://www.boards.ie/vbulletin/show...p?t=2057880825

Flight was 3hrs 2 mins late, Ryanair have said this , and sent me a PDF to confirm
by my estimation 3 hrs 10 mins

1 Ry refused to pay compensation, they now claim delay was less than 3 hours , incredible given that they have also said
Flight was 3hrs 2 mins late, Ryanair have said this , and sent me a PDF to confirm

I rang
https://www.aviationreg.ie/consumer-...rights.83.html
to complain, they cant help as the flight took off in France , landing in Dublin

They did however send me an email, confirming the delay at 3hrs 8 mins

---

I have
(a) raised a complaint on RY website, will be interesting to see what happens
(b) on the advice of www.aviationreg.ie , opened a case with the French Aviation authorities


What I have learnt,
RY offer excellent value flights, but if "something" goes wrong, they will do everything not to help
RY scheduled arrival times, are over-estimated by approx 20 mins, meaning if there is a delay they have a comfort factor built in

Fred Swanson

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k123456

Fred Swanson wrote: »

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Small claims is a good idea, hadn't thought of that one, thanks

One option, and Im not sure it would yield anything is registered letter to Kenny Jacobs, MOL etc

or

Reslover


Of course another hurdle is RY might claim the delay was outside their control

DrPhilG

A friend of mine went the small claims route. Had a cheque within a week.

fabvinny

My wife and I lodged 2 claims a couple of years ago with myrefund.ie. one was a ryanair flight from cork to london,delayed by 4 hours(tech issue) the other was a flight from dublin to lanzarote,again delayed 4 hours. got paid out on both,€250 each on london flight,€400 each on lanzarote flight. myrefund took 25% on both claims.I found them very good to deal with,it wasnt fast but they got the money in the end.

ted1

fabvinny wrote: »

My wife and I lodged 2 claims a couple of years ago with myrefund.ie. one was a ryanair flight from cork to london,delayed by 4 hours(tech issue) the other was a flight from dublin to lanzarote,again delayed 4 hours. got paid out on both,€250 each on london flight,€400 each on lanzarote flight. myrefund took 25% on both claims.I found them very good to deal with,it wasnt fast but they got the money in the end.

You probably would have had the same result yourself.

Wyldwood

After an 11-month fight for compensation for a cancelled flight with WOWair, I finally got the money due into my account this morning. Halleluia, better late than never I suppose.

I encourage everyone due compensation to keep fighting via email, social media and Resolver if necessary. Should be no need to give 25% of your legally entitled claim to a law firm.

Just a note on the Civil Aviation Authority, while they will take your case up with the airline involved they have months of a backlog. When I contacted them in March they told me it would be at least September before they got to my claim.

fabvinny

ted1 wrote: »

You probably would have had the same result yourself.

yeah,but this took all the hassle out of it!

ted1

fabvinny wrote: »

ted1 wrote: »

You probably would have had the same result yourself.

yeah,but this took all the hassle out of it!

Are you sure , both involved filling in the same details?

To me this middle man are a scam like the taxback crowd. The revenue website lets you claim everything very easily