Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Ryanair and flight delays EUR 261

Options

Comments

  • Options
    #2
    ted1
    Registered Users Posts: 23,427 ✭✭✭✭ted1


    Why was it delayed?


  • Options
    #3
    k123456
    Registered Users Posts: 2,181 ✭✭✭k123456


    Nobody has said,

    what RY have said by email is

    TO WHOM IT MAY CONCERN,
    Confirmation of Ryanair Flight Delay for Insurance Claim Re: Booking Confirmation xxxxxxxxxxxxxx
    The below details will assist you with your Insurance Claim
    Booking Confirmation:
    Passenger name(s):
    Going Out: Dublin T1 (DUB) to Carcassonne (CCF) Flight FR1984 depart DUB on 19-05-2018 at 07:20 arrive CCF
    on 19-05-2018 at 10:40
    Coming Back: Carcassonne (CCF) to Dublin T1 (DUB) Flight FR1985 depart CCF on 29-05-2018 at 11:05 arrive
    DUB on 29-05-2018 at 12:25
    Flight FR1985 from Carcassone to Dublin arrived with a 3 hour(s) 03 minute(s) delay
    Yours sincerely
    Ryanair Customer Services
    Ryanair Holdings plc (Company No


  • Options
    #4
    Padraig Mor
    Registered Users Posts: 9,545 ✭✭✭Padraig Mor


    I was delayed by ~5 hrs recently and, while Ryanair weren't exactly advertising EU261, I have to say the claiming process was straightforward and quick - had the money in a week, including extra to cover a meal.


  • Options
    #5
    decrrrrrr
    Registered Users Posts: 404 ✭✭decrrrrrr


    k123456 wrote: »
    An interesting one :

    Flight delayed on arrival in Dub from CCF
    by over three hours

    For flight delays over three hours, compensation is 250 per passenger



    https://www.aviationreg.ie/consumer-protection/air-passenger-rights.83.html

    Delayed three hours and two minutes , got a PDF from Ryanair to confirm this.
    interestingly in the email from Ryanair, RY recommend contacting travel insurance
    and not RY for compensation, which is 250E per passenger

    Claimed thru 261 link on RY website
    who refused to compensate, their response at this stage, is the delay was less than three hours



    Rang RY no answer
    Rang https://www.aviationreg.ie/Contact_Us/Default.76.html, who cant help as the Flight originated in France, not Ireland . They did confirm the flight delay was 3 hrs 8 mins

    Next step is call RY
    and/or
    french authorities
    https://ec.europa.eu/transport/sites/transport/files/2004_261_national_enforcement_bodies.pdf

    Any resolution to this one? Got a PDF similar to this for a delayed flight back in April. Submitted a claim but have heard nothing since then


  • Options
    #6
    k123456
    Registered Users Posts: 2,181 ✭✭✭k123456


    Nearly there,

    RY made it difficult for me to claim

    I had to open another second case on their portal
    I send their confirmation pdf that the flight delay was greater than 3 hours 3hr 2 min
    I send confirmation from https://www.aviationreg.ie that the flight delay was greater than 3 hours 3hr 8 min

    Ry then said they made a "mistake" by not paying the EU261 compensation, and have said they will pay (250 per pax)
    I have submitted my bank ac details, waiting on the payment, which they say will take 10 days


    In general
    I dont there there is a need to involve eu261 companies, that will pursue the claim, they take 20%
    You will need to persevere with RY
    and / or
    use Resolver
    or www.aviationreg.ie if the flight took off in Ireland
    or the local equivalent aviationreg if the flight took off from another country


  • Advertisement
  • Options
    #7
    Av8or
    Registered Users Posts: 66 ✭✭Av8or


    The link to other regulators across the EU - https://ec.europa.eu/transport/sites/transport/files/2004_261_national_enforcement_bodies.pdf


Advertisement