Bmw 520D Power issue

brinty

veetwin wrote: »

In fairness to Duffys and BMW I was in a similar position recently with a 2009 520d. They didn't ask BMW for a goodwill contribution until I pushed them on it. When they did BMW covered the cost of a new turbo and half the labour which I was more than happy with. Either way best of luck with it.

Cheers Veetwin, I guess I'm being critical as my original dealer (Bolands in Waterford City) were always a step ahead, being proactive and suggesting that they contact BMW and see what can be done on it rather than reactive and having to have me ask for the goodwill.

Also wasn't aware there'd need to be an oil service done regardless. Chelmsford said it would need to be done. I thought BMW were trying to pull a fast one there as I'm due one in about 7k kilometres and they were trying to squeeze me for more money. As you've all guess not exactly mechanically aware

Anyways the ball is in BMW's court for now. But if there's nothing forthcoming I'll be collecting and dropping the car straight to Chelmsford.

veetwin

Mine was nearly due an oil change anyway but I suppose it makes sense to put new oil and filter in when fitting a new turbo in any case.

macrubicon

veetwin wrote: »

Mine was nearly due an oil change anyway but I suppose it makes sense to put new oil and filter in when fitting a new turbo in any case.

When I had mine done with M&G in Rathgar it was €1,800 (with the goodwill) and that included the oil and filter change - Just for comparison. I had no blue smoke but the noise was the tell tale. You might be like me, it was going to totally go soon but had not gotten too bad yet.

brinty

macrubicon wrote: »

When I had mine done with M&G in Rathgar it was €1,800 (with the goodwill) and that included the oil and filter change - Just for comparison. I had no blue smoke but the noise was the tell tale. You might be like me, it was going to totally go soon but had not gotten too bad yet.

That's a fair price Macrubicon and I'd not mind paying it for the piece of mind

9935452

Idbatterim wrote: »

http://www.ebay.co.uk/itm/BMW-TURBOCHARGER-177-HP-TURBO-E60-520d-E90-E92-320d-RECONDITIONED-49135-05895-/161260911633?hash=item258be63c11:g:HtsAAMXQydtTNAjf

no doubt bmw keep the blown turbo if its that and pocket more money from it. My bro left his 325 in with them a few years ago for an oil service, they didnt even do it!

put it this way, I would have the work done on my pride and job by a bmw specialist before I would let some bmw apprentice near it for top dollar to pay for their shiny showrooms...

another poster here left his car in with them a nice X5 for a service I think and the bmw staff used if for a trip down the country, had a few hundred miles more on the clock when he got it back and some diving gear still left in it!

I wouldnt automatically say a bmw specialist is better than a main dealer. A good few years ago a friend dropped his bmw in to get the timing belt changed( people will say BMWs have chain but not all them did) to a local BMW specialist.
Within a couple of months the belt broke. It turns out it was never changed, my mate was charged for it to be changed, told it was changed and paid for it . Specialist had to fix the engine FOC and new belt.
The same chap is a well regarded BMW specialist.

I reckon with eithre independent or main dealer you need to find one you like and trust. There can be cowboys in eithre game

brinty wrote: »

Hardly helpful there buddy???
And who's fault is it if you make a balls of the car whilst testing it??

They have to test drive the cars. We have all heard stories about how people have a intermittant problem with a car that cant seemed to be traced . Every time you take it to the garage the fault is gone. they change a sensor/make an adjustment and hand it back. 20 miles down the road the fault is back and the owner is back at the garage complaining the fault wasnt fixed.
If the garage didnt test drive it , they wouldnt be doing their jobs right

brinty

9935452 wrote:

They have to test drive the cars. We have all heard stories about how people have a intermittant problem with a car that cant seemed to be traced . Every time you take it to the garage the fault is gone. they change a sensor/make an adjustment and hand it back. 20 miles down the road the fault is back and the owner is back at the garage complaining the fault wasnt fixed. If the garage didnt test drive it , they wouldnt be doing their jobs right

Fair enough point but one poster said they'd 600 miles on their clock over a weekend that's excessive and raking the p155. the poster doing Dublin to kilkenny is putting about 150 mile round trip,are they paying for the diesel etc..
I understand the need to test etc but not to excess

Gumbo

brinty wrote: »

Fair enough point but one poster said they'd 600 miles on their clock over a weekend that's excessive and raking the p155. the poster doing Dublin to kilkenny is putting about 150 mile round trip,are they paying for the diesel etc..
I understand the need to test etc but not to excess

Yes the dealer pays for the diesel.
It has to be done to diagnose a problem.

My mate had a Mondeo for a week recently trying to diagnose a problem that the customer kept complaining about. Could only be diagnosed using nor Mal driving techniques. Completely above board so no need for the tin foil hat.

9935452

brinty wrote: »

Fair enough point but one poster said they'd 600 miles on their clock over a weekend that's excessive and raking the p155. the poster doing Dublin to kilkenny is putting about 150 mile round trip,are they paying for the diesel etc..
I understand the need to test etc but not to excess

i know what you mean, some people see an oppertunity like a car with a full tank of petrol and overdo it.
10 years ago i test drove a car. Petrol light was on , extremely low on petrol, for the test drive i threw a tenor in. Did a deal for the car .
Came back to pay for the car the following week and the mechanics had taken the car on a 60miles round trip to get parts.
The reason was the car had petrol in it. Everything else they had hadnt enough petrol to make the trip.
Got the car later on in the day with the petrol light on. Ate the boys.
They knew the car was sold and still took it.
They also knew the car was due to be collected that day .
Wasnt too pissed off as i had got savage value in buying the car. Sold it 2 years later for 50 percent more than i paid for it

brinty

So latest update
BMW won't be covering any of the costs. Duffys came back to me said mileage (103k) and age (6 years) meant they wouldn't offer the goodwill gesture.
Rang BMW Ireland and they said the same thing. As its 6 year old its outside the time frame for a goodwill gesture (lucky boy you veetwin) so said that's grand I'll be bringing it to a BMW specialist.
Also lodged a complaint about how Duffys have treated me which was rude from start to finish
1) no offer of replacement vehicle
2) no offer of transportation after dropping car for check to home/work/a bus stop
3) having to request a good will gesture application
4) having to wait until this evening and making two calls to follow up with Duffys

So rang Alan in Bloomfield and said I'd drop it into him tomorrow. He couldn't have been nicer about things. If he's that easy to deal with I know where I'll get future services done.

Idbatterim

BMW won't be covering any of the costs. Duffys came back to me said mileage (103k) and age (6 years) meant they wouldn't offer the goodwill gesture.
Rang BMW Ireland and they said the same thing. As its 6 year old its outside the time frame for a goodwill gesture (lucky boy you veetwin) so said that's grand I'll be bringing it to a BMW specialist.
Also lodged a complaint about how Duffys have treated me which was rude from start to finish
1) no offer of replacement vehicle
2) no offer of transportation after dropping car for check to home/work/a bus stop
3) having to request a good will gesture application
4) having to wait until this evening and making two calls to follow up with Duffys

It really is beyond a joke from BMW in my opinion, we are talking about €3000 here, not €300!

brinty

Idbatterim wrote: »

It really is beyond a joke from BMW in my opinion, we are talking about €3000 here, not €300!

That's what I told them, said I don't have €3k just lying about or would I be willing to pay it when a BMW specialist would do it for €1k less than that.

got the typical oh well its genuine BMW part 2 year warranty, fitted by BMW technician bla bla

I'll take my chances that someone who knows what they're doing will do a much better job who's offering a 1 year warranty on the part they're installing.

As some other posters have said their premium cost is to pay for a shiny showroom and a technician who's barely wet behind the ears.

Idbatterim

out of interest, how much do bloomfield want for the job?

Nonoperational

No brainer to get a specialist with a good reputation to do the job. Just need to make sure nothing caused the turbo to fail that also needs to be rectified.

emeldc

1) no offer of replacement vehicle
2) no offer of transportation after dropping car for check to home/work/a bus stop

Duffy's could have 50 cars a day going through that place. Could you imaging the amount of replacement cars needed if everyone looked for one when their car was broken. They would also need a load of drivers to give everyone a lift back to work! There is no onus on them to supply a car once it's out of warranty. you're just being a bit silly now.
However if you are a regular customer with a full history, I think they could have done something in the way of discount for you. I doubt you'll be back there for your next service and they should be taking that into account.

brinty

emeldc wrote: »

Duffy's could have 50 cars a day going through that place. Could you imaging the amount of replacement cars needed if everyone looked for one when their car was broken. They would also need a load of drivers to give everyone a lift back to work! There is no onus on them to supply a car once it's out of warranty. you're just being a bit silly now.
However if you are a regular customer with a full history, I think they could have done something in the way of discount for you. I doubt you'll be back there for your next service and they should be taking that into account.

Thanks Emeldc
As I said the difference between Duffys and Bolands is night and day. Duffys was like a dentist pulling teeth and Bolands were proactive and saw the bigger picture. Bolands would always be willing to offer a replacement when my car would be in for a couple of days and always offered either to drop you home or pay for a taxi for me to get back to home/ work.
Its all part of the service.
I'm a regular BMW customer with a FBMWSH so yes I think they should've done something but their loss.
I'll not be bringing my car back to any of the Dublin dealers and TBH whenever I change I'm not likely to go BMW again.
When I originally bought this car Bolands saw the bigger picture professional in his early 30's, treat him well, keep him onside and we'll have a customer for 30-40 years with possibly 150k to 200k in business between cars and servicing requirements.

bmwguy

Good call on the garage you chose in the end. Top notch service from them any time I brought my cars in, tell him to keep you in the loop of what they are finding and what needs to be done and an estimate of cost and they will do that so no nasty surprises when you get the bill. It may be impossible of course to keep the bill down but they will try their best.

I had a module gone in a 530i I had before that controls the auto box (I think) the part alone was about 800 quid which was a bit pricey. They sent me a link to an ebay seller in Germany that was selling them from used cars for about 100 quid, he told me to just order that one and bring it in and they would fit it. Job ended up about 500 quid including fitting that and doing all the relevant services/maintenance it needed too.

Edit, it was an ABS module I just dug up the old email

As a matter of interest, look at the link below just for your own sanity. Seamus was the guy I was dealing with.

http://www.ebay.ie/sch/i.html?_odkw=bmw+turbo&_osacat=0&_from=R40&_trksid=p2045573.m570.l1313.TR0.TRC0.H0.Xbmw+turbo+e60.TRS0&_nkw=bmw+turbo+e60&_sacat=0

brinty

Hi all,
So got the car to Alan in Bloomfield and turns out the Turbo was totally over heated and had blown out the fan on the back off the turbo as the air filter was totally clogged up. (hope that's the correct explanation, I'm not very mechanically minded) Seems like it wasn't changed at last service.
Great service, put a brand new turbo in, proper service oil and filter (oil, air and pollen) changes with a new v band and exhaust gasket. Total labour was 3.5 hours.
Price was really good considering what BMW had quoted..
Drove home last night with radio off and there were no bad sounds thankfully

I cannot fault Alan and his team for the work they done at a reasonable price. I asked for service price and I'll be bringing the car back there in future seeing as it doesn't seem to matter to BMW if I have a FBMWSH any more

I'd highly recommend him to anyone in the Dublin area.

Thanks to all you folks who recommended him.