Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Sky Q

1212223242527»

Comments

  • Registered Users, Registered Users 2 Posts: 1,878 ✭✭✭heroics


    coley wrote: »
    Wired all the way!
    I have cat5 to Q box and one mini, wireless off on both.
    Initially had them wireless but was hopelessly unreliable.
    Definitely worth fixing the broken faceplate.
    -Coley.

    This. We had problems with ours at the start and I was going to get rid of it until we wired it no problems since. The engineer (I use that word loosely) from sky actually set up 2 booster boxes one of them on the kitchen table and left saying it was working.

    There is an engineers menu to turn off the WiFi on the mini. I think it is Go in to home menu, scroll to "Settings" but do not select it, then 0, 0, 1, and select, and that is installer menu where wifi can be turned off


  • Registered Users, Registered Users 2 Posts: 4,120 ✭✭✭Jofspring


    Ya he left saying it was sorted.

    When he initially arrived he said the boxes are really far away from each other so will struggle to connect. The booster will help. It did until 5 minutes after he was gone. Thought it was the mini box was the problem but then noticed the main box keeps disconnecting from the wi-fi. I suggested to him would it be worth connecting both using the cat 5 and he said no that's now how it works. It won't help.

    Going to try wire both boxes and hopefully that sorts it.


  • Registered Users, Registered Users 2 Posts: 5,878 ✭✭✭jeffk


    Ah the old sky engineers wink wink

    Put the boxes into their own separate plug helps
    Don't put anything on top of the boxes
    Don't have them under tv units
    Your not on sky broadband do be issues

    Basically pick excuse from their script and use it to say the paying customer is wrong


  • Registered Users, Registered Users 2 Posts: 4,120 ✭✭✭Jofspring


    Have both boxes wired now and can't see any major problems. Network connection in settings says connected, but it pops up on the mini box at the top of the screen when I try to do a few bits saying I don't have an internet connection but it will keep trying. I have the wi-fi turned off on both sky boxes and have been able to download tv shows, watch recorded shows and pick up shows recorded on the main box so I'm assuming it's working fine despite the warning message.


  • Registered Users, Registered Users 2 Posts: 3,094 ✭✭✭jones


    Sky Q updated the other day to version 80.xx was expecting big features such as Netlfix but theres nothing extra that i can see. If anything they seem to have taken things from it (the scheduled to record option no longer displays)


  • Registered Users, Registered Users 2 Posts: 14,048 ✭✭✭✭Johnboy1951


    Jofspring wrote: »
    Have both boxes wired now and can't see any major problems. Network connection in settings says connected, but it pops up on the mini box at the top of the screen when I try to do a few bits saying I don't have an internet connection but it will keep trying. I have the wi-fi turned off on both sky boxes and have been able to download tv shows, watch recorded shows and pick up shows recorded on the main box so I'm assuming it's working fine despite the warning message.

    Maybe there is some means of suppressing that message somewhere.
    Nothing in menus?


  • Registered Users, Registered Users 2 Posts: 2,644 ✭✭✭sillysocks


    jones wrote: »
    Sky Q updated the other day to version 80.xx was expecting big features such as Netlfix but theres nothing extra that i can see. If anything they seem to have taken things from it (the scheduled to record option no longer displays)

    Might not help but when I was onto sales yesterday about sky Q they said Netflix would be coming in November.


  • Registered Users, Registered Users 2 Posts: 3,094 ✭✭✭jones


    I know this isnt necessarily the correct thread but just wondering have many Q owners bought the soundbox? I'm tempted for sittinroom


  • Moderators, Technology & Internet Moderators Posts: 11,991 Mod ✭✭✭✭icdg


    Netflix launches 1st November.


  • Registered Users Posts: 2,390 ✭✭✭robwen


    jones wrote: »
    Sky Q updated the other day to version 80.xx was expecting big features such as Netlfix but theres nothing extra that i can see. If anything they seem to have taken things from it (the scheduled to record option no longer displays)

    Have just noticed this the scheduled to record & the delete menus gone from recordings, what's the thinking behind this, please tell me it's not permanent or have these options been moved somewhere else that I'm not seeing??


  • Advertisement
  • Registered Users, Registered Users 2 Posts: 475 ✭✭jspuds


    robwen wrote: »
    Have just noticed this the scheduled to record & the delete menus gone from recordings, what's the thinking behind this, please tell me it's not permanent or have these options been moved somewhere else that I'm not seeing??

    Have a look here
    https://www.sky.com/help/articles/what-s-new-with-q


  • Registered Users Posts: 970 ✭✭✭rushfan


    robwen wrote:
    Have just noticed this the scheduled to record & the delete menus gone from recordings, what's the thinking behind this, please tell me it's not permanent or have these options been moved somewhere else that I'm not seeing??


    Same with mine. Scroll down to & select "Manage " , should give you options for Scheduled, delete, etc


  • Registered Users, Registered Users 2 Posts: 7,860 ✭✭✭Fann Linn


    robwen wrote: »
    Have just noticed this the scheduled to record & the delete menus gone from recordings, what's the thinking behind this, please tell me it's not permanent or have these options been moved somewhere else that I'm not seeing??

    Scheduling and Delete still working in this house and in the same location.


  • Registered Users, Registered Users 2 Posts: 4,488 ✭✭✭harr


    Anyone else notice an improvement in picture Quality ... definitely HD has improved and ultra definitely seems better,
    Not sure if it was the sky Q update or if the TV had an update also.


  • Registered Users, Registered Users 2 Posts: 17,180 ✭✭✭✭Sleeper12


    harr wrote:
    Anyone else notice an improvement in picture Quality ... definitely HD has improved and ultra definitely seems better, Not sure if it was the sky Q update or if the TV had an update also.


    I'm watching on a hdr 4k TV & haven't noticed a better quality picture. As far as I know sky still don't broadcast in full HD


  • Registered Users Posts: 926 ✭✭✭OfTheMarsWongs


    rushfan wrote: »
    Same with mine. Scroll down to & select "Manage " , should give you options for Scheduled, delete, etc

    Just discovered this earlier. Old location for scheduled was more convenient.


  • Registered Users Posts: 167 ✭✭blink44


    Hi all, looking for a bit of advise. Currently have Sky + in 3 rooms of the house. Interested in sky q but genuinely worried about the mini box and how it might perform reliably given that it’s not wired to the dish. One bedroom in particular in the house is like a WiFi dead spot, have tried countless times using airport extremes and powerline adaptors but haven’t been able to crack it yet. Virgins hub 3 seems to crash and seize up ever time I try to put it in modem mode so I can use my 2 airports as routers. But basically I get shouted at when the internet isn’t performing well in that room I don’t think it would go down too well if the tv wasn’t working either.

    Any advise, tips or similar experiences would be appreciated. Is sky q out of the question until I crack the WiFi dead spot?


  • Registered Users, Registered Users 2 Posts: 1,510 ✭✭✭galtee boy


    blink44 wrote: »
    Hi all, looking for a bit of advise. Currently have Sky + in 3 rooms of the house. Interested in sky q but genuinely worried about the mini box and how it might perform reliably given that it’s not wired to the dish. One bedroom in particular in the house is like a WiFi dead spot, have tried countless times using airport extremes and powerline adaptors but haven’t been able to crack it yet. Virgins hub 3 seems to crash and seize up ever time I try to put it in modem mode so I can use my 2 airports as routers. But basically I get shouted at when the internet isn’t performing well in that room I don’t think it would go down too well if the tv wasn’t working either.

    Any advise, tips or similar experiences would be appreciated. Is sky q out of the question until I crack the WiFi dead spot?

    From reading this thread and other forums, it does appear that the Q mini boxes do give a lot of trouble with connectivity, unless your WiFi is very good, so that wifi blackspot room of yours, sounds like a no no. However, I have SkyQ, but no mini boxes, so perhaps someone here who has mini boxes, can provide more details of their experience. The fact that the mini boxes are wireless and be easily moved around the house is brilliant, provided they work properly of course.


  • Registered Users, Registered Users 2 Posts: 425 ✭✭fman


    Powerlines would probably be the best if you could get them to work. Is it the house wiring or whatever causing issues?
    The other options like WiFi extenders or even Google WiFi could help but would need to do a fair bit of research to make sure all the sky stuff ended up on technically the same WiFi network.


  • Advertisement
  • Registered Users Posts: 167 ✭✭blink44


    fman wrote: »
    Powerlines would probably be the best if you could get them to work. Is it the house wiring or whatever causing issues?
    The other options like WiFi extenders or even Google WiFi could help but would need to do a fair bit of research to make sure all the sky stuff ended up on technically the same WiFi network.

    Iv no idea tbh, we get great speeds in most rooms in the house but the front bedroom the speed just drops down to barely anything. I know the virgin hub 3 is the main cause of issue, with the old cicso modem that worked perfectly with the airport extremes, one connected to the cisco and the other wired to the front room seemed to blanket the house in great WiFi, the hub 3 just doesn’t seem to like playing with other equipment. Maybe I’d be best just hiring some network wizz to come fix it up.

    Either way reading about connectivity issues with the mini boxes does make me paranoid. Maybe sky + is better for my piece of mind. It was mostly the ability to watch the sky planner on the iPad was the only feature I really desired.


  • Registered Users, Registered Users 2 Posts: 10,684 ✭✭✭✭Samuel T. Cogley


    blink44 wrote: »
    Hi all, looking for a bit of advise. Currently have Sky + in 3 rooms of the house. Interested in sky q but genuinely worried about the mini box and how it might perform reliably given that it’s not wired to the dish. One bedroom in particular in the house is like a WiFi dead spot, have tried countless times using airport extremes and powerline adaptors but haven’t been able to crack it yet. Virgins hub 3 seems to crash and seize up ever time I try to put it in modem mode so I can use my 2 airports as routers. But basically I get shouted at when the internet isn’t performing well in that room I don’t think it would go down too well if the tv wasn’t working either.

    Any advise, tips or similar experiences would be appreciated. Is sky q out of the question until I crack the WiFi dead spot?


    Wait until the new Sky hub launches with FTTH, switch (if available) and let Sky sort it out, you'll be paying €180 install so just make sure you're there and don't let the installer go until it's all working. Wifi is a nightmare in my house, a couple of boosters sorted it.


  • Registered Users, Registered Users 2 Posts: 1,933 ✭✭✭keith_d99


    There seems to be a deal for Sky Fibre & TV (including Q) for €50 a month for 12 months ... not sure if it is available for existing TV subscribers?

    When I click check availability it gives you the option of Sky chat ... which doesn't reply :(


  • Moderators, Science, Health & Environment Moderators Posts: 21,678 Mod ✭✭✭✭helimachoptor


    keith_d99 wrote: »
    There seems to be a deal for Sky Fibre & TV (including Q) for €50 a month for 12 months ... not sure if it is available for existing TV subscribers?

    When I click check availability it gives you the option of Sky chat ... which doesn't reply :(

    only new customers


  • Registered Users, Registered Users 2 Posts: 3,094 ✭✭✭jones


    Any way of "linking" Netflix with sky q without combining the payments? I have the app installed and have logged in but Netflix programmes do not show on the Q homescreen. Not a big deal either way but just wondering can it be done


  • Registered Users, Registered Users 2 Posts: 13,563 ✭✭✭✭peteeeed


    jones wrote: »
    Any way of "linking" Netflix with sky q without combining the payments? I have the app installed and have logged in but Netflix programmes do not show on the Q homescreen. Not a big deal either way but just wondering can it be done

    i think you have to pay to sky direct for the homepage link up


  • Advertisement
  • Registered Users, Registered Users 2 Posts: 12,349 ✭✭✭✭starlit


    They advertised recently about having Netflix with sky q don't know what the terms and conditions will be.


  • Moderators, Science, Health & Environment Moderators Posts: 21,678 Mod ✭✭✭✭helimachoptor


    starlit wrote: »
    They advertised recently about having Netflix with sky q don't know what the terms and conditions will be.

    two ways to access it

    1) if you have an existing netflix account, login into the netflix app on the Q box

    2) sign up to Ultimate on Demand and it you get a Netflix section in there.


    I'm using a friends account so use option 1 which means i dont pay


  • Registered Users, Registered Users 2 Posts: 3,929 ✭✭✭dubmick


    Got Sky Q in three weeks back. Box is done already and no fixing it. 10 days before Sky can send out an engineer. Very frustrating.


  • Registered Users, Registered Users 2 Posts: 682 ✭✭✭lgs 4


    dubmick wrote: »
    Got Sky Q in three weeks back. The box is done already and no fixing it. 10 days before Sky can send out an engineer. Very frustrating.

    The joys of paying for your Tv, Freesat HD Humax


  • Registered Users Posts: 926 ✭✭✭OfTheMarsWongs


    Just discovered this earlier. Old location for scheduled was more convenient.

    ‘Scheduled’ is back in its old position for me (since earlier today). It’s back in the first set of options after you press ‘Recordings’.


  • Advertisement
  • Registered Users, Registered Users 2 Posts: 2,499 ✭✭✭bennyineire


    I have a slight odd issue, whenever I look at Netflix and change back to the "live" channels all I get is a blank screen in preview and when I go directly to a channel. The only fix is to power the unit off and back on again.

    Anybody else have this issue ?


  • Registered Users Posts: 60 ✭✭modrover


    Installed Sky Q box today and linked my Netflix with Sky Q. (Big mistake) I have very good wi fi and hard line internet and when I attempted to open the Netflix app it failed to do so. Then the screen would go blank and the only way to get the box back was a hard reboot. Also noted a lot of heat generated from the top of the box. Sky technical services were very good (they rang me back) and will further contact me tomorrow. I have decided to get rid of the Q box and go back to my standard box. Will keep you informed.


  • Registered Users, Registered Users 2 Posts: 1,878 ✭✭✭heroics


    modrover wrote: »
    Installed Sky Q box today and linked my Netflix with Sky Q. (Big mistake) I have very good wi fi and hard line internet and when I attempted to open the Netflix app it failed to do so. Then the screen would go blank and the only way to get the box back was a hard reboot. Also noted a lot of heat generated from the top of the box. Sky technical services were very good (they rang me back) and will further contact me tomorrow. I have decided to get rid of the Q box and go back to my standard box. Will keep you informed.

    Just on this I have had sky q linked to Netflix for a while and no issues. I’m using wired on the sky q box with the wireless off in case it matters.


  • Registered Users, Registered Users 2 Posts: 5,878 ✭✭✭jeffk


    heroics wrote: »
    Just on this I have had sky q linked to Netflix for a while and no issues. I’m using wired on the sky q box with the wireless off in case it matters.

    Are you sure?

    ive tried that a few times and keeps bouncing back to WiFi :mad:


  • Registered Users, Registered Users 2 Posts: 4,120 ✭✭✭Jofspring


    jeffk wrote: »
    Are you sure?

    ive tried that a few times and keeps bouncing back to WiFi :mad:

    You need to turn the WiFi off in the settings. I think you might have to go to the installers settings to do it but can't remember.


  • Registered Users, Registered Users 2 Posts: 5,878 ✭✭✭jeffk


    Jofspring wrote: »
    You need to turn the WiFi off in the settings. I think you might have to go to the installers settings to do it but can't remember.

    Just realised I can't as I've a mini and I'm guessing it needs the WiFi


  • Registered Users Posts: 60 ✭✭modrover


    Latest on the Netflix is that the Netflix app has gone from the Apps screen and also On Demand.System, goes into standby for no reason in the middle of watching something. It wont restart and have to do a plug out plug in restart.
    Sky ringing back today at 1.30pm for cancellation as requested. All in all an appalling system.


  • Registered Users, Registered Users 2 Posts: 5,878 ✭✭✭jeffk


    modrover wrote: »
    Latest on the Netflix is that the Netflix app has gone from the Apps screen and also On Demand.System, goes into standby for no reason in the middle of watching something. It wont restart and have to do a plug out plug in restart.
    Sky ringing back today at 1.30pm for cancellation as requested. All in all an appalling system.

    Do you have the new plug with a breaker/box on it?


  • Registered Users Posts: 60 ✭✭modrover


    No just the bog standard plug


  • Registered Users, Registered Users 2 Posts: 5,878 ✭✭✭jeffk


    modrover wrote: »
    No just the bog standard plug

    Get them to put in one with a block on it, they are the new boxes and MIGHT be less crap, then if not then you can tell them to take it out as you have tried it all


  • Advertisement
  • Registered Users Posts: 60 ✭✭modrover


    jeffk thanks, will be talking to then soon and will discuss.


  • Registered Users, Registered Users 2 Posts: 4,120 ✭✭✭Jofspring


    jeffk wrote: »
    Just realised I can't as I've a mini and I'm guessing it needs the WiFi

    If you have a mini then both the mini and the sky q box will need to be wired in.


  • Registered Users, Registered Users 2 Posts: 5,878 ✭✭✭jeffk


    Jofspring wrote: »
    If you have a mini then both the mini and the sky q box will need to be wired in.

    Think I best leave well alone so, more or less working ok ( for now :rolleyes: )


Advertisement