Pure Telecom, any recent experiences?

Silver Serpent

That's shocking service :eek:

I presume it's Vodafone you've gone back to?

bossdrum wrote: »

I was with them until a few weeks ago when I had to move house. They wanted€125 to move my line to another house if an engineer was needed or €50 if he wasn't needed.
They would never ring back when they said they would and now I've had to pay €150 to break the contract.
I've now got no phone line/broadband as they said the best they could do is 1.5mb in the new house even though I'm about 100 metres from cabinet and all my neighbours can get fibre?

I wish I had never left Vodafone even though their customer service can be bad sometimes.

Previously Vodafone did all this free for me.

Kristopherus

Silver Serpent wrote: »

Cheers for that, just weighing up my options at the moment.

What are their mobile call rates by the way?

Don't know. We call mobiles from our own mobiles.

bossdrum

I don't want to hijack the thread but it might help others.
I got my final bill today and unfortunately I got a nasty surprise.

I mentioned that I was going to pay a contract breakage fee but the following have also been added without ever being mentioned when I was talking to Customer service.

Special offer clawback €64
Router charge €60.00

Total bill was over €274 excluding call charges.
Considering I was only paying €30 for 6 months and then only €45 per month does this seem fair?
If I was told all this before hand I would have taken the 1.5 mb broadband and free calls and seen out the contract.

tommyzoom

Pure has to be the worst company I have ever dealt with.
I signed up to them 2 weeks ago, yet they still haven't got around to posting me out a modem.
I got a fairly rude text from them to say the fibre would be installed at our house last Friday morning, and make sure you are in when the engineer calls, or a €60 missed appointment fee applies.
I had to take the morning off work.
On the Thursday, they phoned to change it to the afternoon.
I had to take the rest of the day off.
Waited in all day Friday to no avail, no engineer, no phone call, nothing.
I rang them on Tuesday to see what was the story,
When I explained I had lost a days wages waiting in, I wondered if the missed appointment charges applies when THEY miss an appointment. No prizes for guessing the answer.
At this point I had had enough, and told them to cancel the whole thing. They can whistle for anything owed. Not a cent will they get.

irishproduce

This offer is up again, mails going out about it from onebigswitch

It doesn't say anything about 24 months contract - just says €45 per month for first 12 months - so I assume you can deduce from that, it is 24 months right?

jca

irishproduce wrote: »

This offer is up again, mails going out about it from onebigswitch

It doesn't say anything about 24 months contract - just says €45 per month for first 12 months - so I assume you can deduce from that, it is 24 months right?

I got that email too, I didn't think 24 month contracts were allowed anymore.

tommyzoom

I would encourage anyone to check out some of their reviews on their facebook page, and google, before considering signing up

morefoolme

tommyzoom wrote: »

I would encourage anyone to check out some of their reviews on their facebook page, and google, before considering signing up

https://www.facebook.com/pg/puretelecomireland/community/?ref=page_internal