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Hotel Balance Entitlement

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    #32
    heroics
    Registered Users Posts: 1,878 ✭✭✭heroics


    Melendez wrote: »
    This post has been deleted.

    Cannot agree with this enough. If this happened to me I would never use that company again. I would also make sure all of my contacts through online/social media etc knew of the companies practice. As far as I am concerned just because you can legally get away with it does not make it right


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    #33
    Lau2976
    Registered Users Posts: 1,030 ✭✭✭Lau2976


    Melendez wrote: »
    Well then that isn't dishonest sharp practice.

    I think you should distinguish between a discount voucher and a normal gift voucher.


    With a discounted voucher you are quite entitled to put restrictions on the spend, it is up to the buyer/receiver to determine if the voucher still offers value given the restrictions.

    A non-discounted voucher is merely a prepayment for a product and the seller should treat the holder in at least the same manner as a cash customer.

    I suppose it depends on the language you use as all my gift vouchers are discounted while I offer cash vouchers which are not discounted but you get the full amount and if not change in the form of a new voucher.

    I do think it's really bad business to not honour the full amount that's been paid.


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