Your box is still initialising, please return in a short time to use this feature??

Patty O Furniture

Hi,

I've had this problem with my SkyHD box for a few days, as it turns up when i set a reminder for a program for the next day.

& also sometimes there's no listings for the next day from 6am?

I've turned off the box at the mains, but sadly it's still 'Initialising...'?

Does anyone have this same problem, just short of ringing up sky, as maybe there's a simpler way to deal with this?

Thanks.

Slippin Jimmy

Patty O Furniture wrote: »

Hi,

I've had this problem with my SkyHD box for a few days, as it turns up when i set a reminder for a program for the next day.

& also sometimes there's no listings for the next day from 6am?

I've turned off the box at the mains, but sadly it's still 'Initialising...'?

Does anyone have this same problem, just short of ringing up sky, as maybe there's a simpler way to deal with this?

Thanks.

Ring them up will be the best thing to do. Basically your box isn't getting a satellite signal. Check this by pressing services 0,3. Look at signal strength and quality, and also the lock indicator. It may be just a loose cable at the back of the box.

Patty O Furniture

A similar thing happened last nite (Sat), but was heading out, so it didnt matter, but it rectified itself in the morning as there was a snowfall last nite & the rain must have cleared it away?

But it happened after 7 tonite, so i came across sky.com/nosignal it helped part of the problem, as i only noticed later when i tried to record a prog & couldn't see the other channel when i turned back to it.

The weather was mild out, so i can only assume there's a loose cable outside as when i checked the settings on the HD box, there was no strength/quality on Input 2.

Would that be the problem

Slippin Jimmy

Patty O Furniture wrote: »

A similar thing happened last nite (Sat), but was heading out, so it didnt matter, but it rectified itself in the morning as there was a snowfall last nite & the rain must have cleared it away?

But it happened after 7 tonite, so i came across sky.com/nosignal it helped part of the problem, as i only noticed later when i tried to record a prog & couldn't see the other channel when i turned back to it.

The weather was mild out, so i can only assume there's a loose cable outside as when i checked the settings on the HD box, there was no strength/quality on Input 2.

Would that be the problem

You need both inputs for the box to perform normally. There's a number of things it can be, but more than likely as you said it is an issue with cable. Did you check the second input going into the back of the box?

adox

Funnily enough Ive had the "Still initialising, try again later" type message when i tried to record something last night and when scrolling through the on screen guide its struggled to get listings. Must check the signals tonight.

Having said that I did manage to set it to record with the Sky+ app straight after which leaves me a little confused.

Slippin Jimmy

adox wrote: »

Funnily enough Ive had the "Still initialising, try again later" type message when i tried to record something last night and when scrolling through the on screen guide its struggled to get listings. Must check the signals tonight.

Having said that I did manage to set it to record with the Sky+ app straight after which leaves me a little confused.

It will allow you to send the request. However it will not work if you are watching live tv and the second input is not functioning.

adox

Duffff-Man wrote: »

It will allow you to send the request. However it will not work if you are watching live tv and the second input is not functioning.

Have a full signal on both inputs. N further research looks like it's a software update problem which may or may not be fixable. Lots of series links gone from the planner too.

Gonna try some of the fixes suggested online and see if they sort it.

adox

Anyone get this resolved?

Slippin Jimmy

adox wrote: »

Anyone get this resolved?

Have you tried as planner rebuild?

adox

Duffff-Man wrote: »

Have you tried as planner rebuild?

Cheers. Just did one now and it seems to have improved greatly.

Will keep an eye on it to see if it reverts back to the sluggishness and that message.

Slippin Jimmy

adox wrote: »

Cheers. Just did one now and it seems to have improved greatly.

Will keep an eye on it to see if it reverts back to the sluggishness and that message.

No bother.

TheDoc

Same problem here for the last few days.

Going to try this rebuil thingy if i can find how to do it on google

swoofer

This fault is well documented on the sky community and I have the same problem as well. I do a reboot and it lasts for quite a while. I tend to use pause/rewind a lot and that scuppers things.

here is the rebuild guide

Press services on your Sky remote.
2.Press the right arrow button to highlight Settings.
3.Press select.
4.Press 0, then 1, followed by select. You'll now see a new set of screens that are normally hidden from view, with the Setup screen selected.
5.Press the left/right arrow buttons to highlight Sky+ Rebuild.
6.Press select. You'll now see this message: "This will take a few minutes to complete. The rebuild will stop all recordings and reboot your Sky+HD".
7.Press select. The onscreen message "Housekeeping please wait" will appear and then disappear within two minutes.

Sky Ireland: Sam

TheDoc wrote: »

Same problem here for the last few days.

Going to try this rebuil thingy if i can find how to do it on google

Hi TheDoc,

The help & advice that has been posted above by swoofer is what we would advise in a similar situation, so hopefully this has resolved the issue for you.

If you have any further questions relating to your Sky services, we are now live on Boards.ie. The Sky Ireland Talk To site is at this link and if you wish to post your question/query on our site, we would be more than happy to assist you.

Thanks,
Sam

adox

adox wrote: »

Cheers. Just did one now and it seems to have improved greatly.

Will keep an eye on it to see if it reverts back to the sluggishness and that message.

Just to say mine is still working fine after the planner rebuild.

Patty O Furniture

Thanks, may try that out in the morning, if i lose the signal swoofer.

As it started acting up y'day & while i wasn't watching much tv.

I just done the usual - press standby - press for 5s until it blinks to amber - red & press sky 4m later & it turns it self back on later.

But was losing the signal on some channels late last nite & thought i'd leave it til morning, but got no picture at all, tried the cables to see if loose? & above done the usual, but to no avail?

I went outside to see if there was any loose connections on the dish, as i've seen once when i did lose a conn before the tv guy had said sometimes water may have gone into it, as it did a few yrs ago around this time, i checked the cables to see if there were any water by them & connected them again & i got the picture back, thank fcuk,as the Rugby was starting!
but only Input 1, but thru the day Input 2 slowly came back & is better than Input 1 now when looking at it!

So, here's hoping for tomoro!

Patty O Furniture

Unfortunately, i got the dreaded message back :mad:

I've tried the rebuild, no difference, unplugged it & plugged back in, only got some channels inc BBC1, i don't know why?

Strange though, as it didn't interfere with multiroom?

Patty O Furniture

Its probably to do with the dish? i've checked the cables on back of box, they're very tight, none of them loose?

As i've done the rebuild a few times, but only if i've turned off the box, it seems to work for a while?

Strange though as when there are channels ok, i check the input signals & it doesnt' show any & for some channnels you can't see there is 1 input ok on them?

What will sky do, if you ring them up, only to go the same procedure i've already done?

steveon

Patty O Furniture wrote: »

Its probably to do with the dish? i've checked the cables on back of box, they're very tight, none of them loose?

As i've done the rebuild a few times, but only if i've turned off the box, it seems to work for a while?

Strange though as when there are channels ok, i check the input signals & it doesnt' show any & for some channnels you can't see there is 1 input ok on them?

What will sky do, if you ring them up, only to go the same procedure i've already done?

They will send out an enginner to check your dish, turning off a box is pointless if you are having the same problems over and over again. Either there is a signal problem or your box tuner's may be failing.

Patty O Furniture

steveon wrote: »

They will send out an enginner to check your dish, turning off a box is pointless if you are having the same problems over and over again. Either there is a signal problem or your box tuner's may be failing.

Yeah, probably cost €80? for an engineer, cheaper to call out someone local, it's just annoying that it goes away when you least expect it

adox

My box is acting up again. Not getting the message but series link isn't workijg properly again, was one f the symptoms with the message.

It's recording ok but not adding the next episode. Pain the behind.

adox

adox wrote: »

My box is acting up again. Not getting the message but series link isn't workijg properly again, was one f the symptoms with the message.

It's recording ok but not adding the next episode. Pain the behind.

Ok another update, did start getting the message again after I posted the above. Did a planner rebuild again which made no difference this time so, after a bit of research I ended up deleting all the stuff in the deleted folder(there were dozens of episodes of stuff I had in there that I didnt realise were sitting there).

Anyway, the minute I deleted the last episode the planner started filling out again with all my series link programmes for the coming week, that had disappeared.

So that has fixed it for me. Whether its a permanent fix or not remains to be seen but worth a go for others I would say.

swoofer

another fix is to do a software update but sky have now acknowledged there is a problem so all of these fixes are just workarounds and problem more than likely will come back but at least it keeps box working and saves people wasting time rining sky and made do the usaul, unplug etc

Patty O Furniture

Well after waiting for a few days for someone to call at the house, trying to figure out was wrong & is now the problem seems to be coming back with the new LNB

As with the old LNB one of the inputs signals were coming & going all the time & changed the cable as the other one wasn't having enough charge, i was told.

Tried to see if there were other problems elsewhere, but alas no signal, so changed the LNB, all i thought was ok, but came back later on to see the program i'd set, didn't record as the second input stays longer than the last one, but really doesn't help.

What is going wrong?

The person's coming back tomoro, as only had a few hours at it, as was at a job earlier on.

So need another opinion on this, thanks.

derossi

Had the same problems myself for a while. Went through all the usual rebuilds etc but nothing ever worked. Was extremely annoying when stuff didn't record. Oddly the only thing that worked for me and has stopped it, is, when I turn off the Tv and box I have to turn off the box first then the tv. If I turn the tv off then the box I have all them problems you have. Hasn't happened since bar one time I did the above. That obviously means using the same Sky remote to operate both.

Patty O Furniture

derossi wrote: »

Had the same problems myself for a while. Went through all the usual rebuilds etc but nothing ever worked. Was extremely annoying when stuff didn't record. Oddly the only thing that worked for me and has stopped it, is, when I turn off the Tv and box I have to turn off the box first then the tv. If I turn the tv off then the box I have all them problems you have. Hasn't happened since bar one time I did the above. That obviously means using the same Sky remote to operate both.

I'll try anything!

As the sky remote operates both, as above posts are the box only off first, as now i can see only INPUT 1 - is the only one with the Signal Strength & Quality.

derossi

I would do a rebuild first then try what I mentioned. Set a couple of things to record and see how you get on.

swoofer

It could be a pure coincidence that you are experiencing problems with your box when it coincides with a software bug. To narrow your fix down a bit can you answer the following.

1. what is the make and model of the sky hd box.

2. who fitted the new lnb ie a sky guy or yourself.

3. did you undo the cables from the sat box and had a good look at each one to make sure the outer braid was not touching the inner core.

4. did you try and do a software update, when you do a software updates it overwrites the existing and is in effect a clean install.

5. Is the dish rusty?

6. did you do a reset, ie unplug from wall etc.

7. did you permanently delete all those programs under the delete heading? I did this and I think box speeded up.

And if its any comfort thousands of people are experiencing similar issues, sky have said a fix on the way it is earmarked for 27th feb.

But your box may have given up the ghost. Mine is a PACE it was perfect again yesterday but after watching 2 episodes of fortitude that was in planner and I stopped and rewound a few times I got the blue screen again. I have now turned on again after leaving it overnight and its back to normal.

You are not alone, if you look on here you will see there are 18208 views on box stopped recording!!

http://helpforum.sky.com/t5/Sky-boxes/bd-p/sky-boxes

Boxes do fail and if you have been with sky a while you should get a free one but they may ask for postage, its worth it.

Patty O Furniture

Hi,

Just able to reply now, i've checked out the below, if its of any help, i hope

swoofer wrote: »

It could be a pure coincidence that you are experiencing problems with your box when it coincides with a software bug. To narrow your fix down a bit can you answer the following.

1. what is the make and model of the sky hd box.

Sky
R010.070.58.13P

2. who fitted the new lnb ie a sky guy or yourself.

The TV man, fitted the new LNB, but after realising the problem was still appearing, he fitted the old one back, (how much would LNB's cost anyway)

3. did you undo the cables from the sat box and had a good look at each one to make sure the outer braid was not touching the inner core.

He had a look at them to check if they were loose & not sure if he checked what you said above?

4. did you try and do a software update, when you do a software updates it overwrites the existing and is in effect a clean install.

No, but afaik by looking on the sky threads, i'm pretty sure that's the current version!

5. Is the dish rusty?

It's less than a year old afaik, as it got replaced last year.

6. did you do a reset, ie unplug from wall etc.

Numerous times, as it was the first thing i came across while looking it up, as with the sky.com/nosignal website

7. did you permanently delete all those programs under the delete heading? I did this and I think box speeded up.

When you have about 2% left, you delete anything you need to make room

And if its any comfort thousands of people are experiencing similar issues, sky have said a fix on the way it is earmarked for 27th feb.

But your box may have given up the ghost. Mine is a PACE it was perfect again yesterday but after watching 2 episodes of fortitude that was in planner and I stopped and rewound a few times I got the blue screen again. I have now turned on again after leaving it overnight and its back to normal.

You are not alone, if you look on here you will see there are 18208 views on box stopped recording!! http://helpforum.sky.com/t5/Sky-boxes/bd-p/sky-boxes

I hope there's something above, which will be of use & hopeful of a fix from sky?
I see what you said as i saw the same problem here too: http://helpforum.sky.com/t5/Sky-boxes/Sky-Planner-needs-constant-rebuilds/m-p/2289278

When looking at the sky website, they were able to tell me:
We've detected severe weather in your area
Even though it's pretty calm outside

1. As well as stopped recordings, is No listings available there when you click on +24 hours?

1. As i can only record the station i'm watching or watch on demand while recording
2. As i've still only got 1 input going even after replacing the cables & even if you had changed everything, it all could be down to sky's fault, have i got that right, if that's the definition of stopped recordings

Boxes do fail and if you have been with sky a while you should get a free one but they may ask for postage, its worth it.

I've had boxes offered to me for a small cost, but what do i do with the existent recordings?

Also has this been highlighted in the sky forum?

swoofer

You are running out of options, you need another box to check those cables and are the cables coming straight from the dish to the box?

The idea of a software update is to overwrite the existing and can correct errors. You should try it. But there are two methods now, and your box is new so should be new method ie use remote.

Patty O Furniture

swoofer wrote: »

You are running out of options, you need another box to check those cables and are the cables coming straight from the dish to the box?

The idea of a software update is to overwrite the existing and can correct errors. You should try it. But there are two methods now, and your box is new so should be new method ie use remote.

I'll try & see if i can get another box. The cables are not coming straight from the dish, probably lost connection from wall to box?

What are the two methods you mention on the s/ware update?

Thanks.

swoofer

Can you take a pic of that wall plate, and its quite possible the cables at back of wall plate are loose as well, you could try unscrewing wall plate.

It depends how handy you are and how much you know about that sky box. Under settings you should be able to access the signal meter and see what levels you are getting on both inputs, then with meter still omscreen you could go round back and wiggle the lead that has bad signal and see if it improves. And you could swop cables.

It seems you are not getting a good feed from the wall socket. You can also remove wall plate and use joiners to connect cables. What about the guy who fitted lnb he should have examianed wall plate.

Until you get signal on both feeds I would not bother with software updates.

Can you look at bottom of box and see what is the exact model no. and make?

http://skyepginfo.co.uk/HowToGuides/Skybox-Update.php

Look at this link for software updates BUT read carefully as there are 2 methods one for old boxes and one for the new, hence the need for knowing your make of box.

Patty O Furniture

The person who gave me a hand with it, had a look at the cables again from the wall plate as there are a few spare cables there, tried out one of them for a charge as the other one must be dead & tried out the corresponding cable & it worked thankfully.

I don't know what name they're called apart from joiners along with RF connectors, but i told my brother to get 3 joiners in the hardware shop.

He came back with 3 'sets' ->
3x RF Conn, 3 Joiners & what suspiciously looked like another set of 3x RF conn, as my brother is a builder & he would'nt have known, but was told they're sold like this

Told this to my friend, & thought the hardware shop are bein fly as they're the same connectors But needed the joiners as wanted to tack them up instead of having both cables taped together.