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Samsung Galaxy tab s 10.5 €360 Currys
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I mailed the websales email address on monday but still havnt gotten a reply from them, so I wasted 10 minutes on the phone to customer service to be told they cant see irish orders and to mail the websales email address
Well I emailed them a query two weeks ago and they didn't bother their arse replying either.. so fcuk em!0 -
GekkePrutser wrote: »Oh oh....
It looks like you might be on to something:
If you look on their Facebook page there's lots of angry comments from customers about cancelled black friday orders due to unexpected demand. Seems to be only iPods when it comes to the comments I've seen but it doesn't look good
Apparently they haven't issued refunds either.
I really regret not just picking one up in store for the 35 euro more...
I saw those comments earlier and it did nothing to cheer me up. All we can do is wait and hope to have our money back soon. People are going mad on FB but the refunds do take time. Even if they refund your card today you might not have it back for a few days.
Very bad publicity for Curry's though, no direct number to Irish sales, no way of contacting a store other than going in, Irish FB page run by people with no access to Irish sales records(????). Very poor showing.0 -
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GekkePrutser wrote: »Mine's out for delivery too
Unfortunately I'm not home but I can pick it up from the depot I think.
For those that did get it: Was it ok and new (e.g. not a refurb or open box item?)
Brand new and so sleek
Now I need to pay more money to be a cover for it0 -
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Brand new and so sleek
I wasn't so lucky Just picked it up from DPD and it's clearly an open box model.
The Samsung seal was broken, there's only some protective foil on one of the sides, not all, and two scratches on one of the sides. There's no scratches on the screen so I assume it was a customer return, not a store demo.
I watched some unboxing videos, in my case the charger and cable just thrown loose in the box, no paperworks in it, only 1 brown warranty card. In the videos there's a small brown packet with a paper wrapper around it.
It came from the Czech republic strange enough, it was wiped clean (factory reset). I wonder would there be any way to see the 'running hours' on it?
I still think I'll keep it if there's nothing wrong with it but I was hoping for a brand new one The price was ok of course. So I think I'll just keep it, but it's not what I expected. Luckily it was not meant to be a present. 0 -
GekkePrutser wrote: »I wasn't so lucky Just picked it up from DPD and it's clearly an open box model.
The Samsung seal was broken, there's only some protective foil on one of the sides, not all, and two scratches on one of the sides. There's no scratches on the screen so I assume it was a customer return, not a store demo.
I watched some unboxing videos, in my case the charger and cable just thrown loose in the box, no paperworks in it, only 1 brown warranty card. In the videos there's a small brown packet with a paper wrapper around it.
It came from the Czech republic strange enough, it was wiped clean (factory reset). I wonder would there be any way to see the 'running hours' on it?
I still think I'll keep it if there's nothing wrong with it but I was hoping for a brand new one The price was ok of course. So I think I'll just keep it, but it's not what I expected. Luckily it was not meant to be a present.
How do you know it came from Czech republic and that it was wiped?0 -
GekkePrutser wrote: »I wasn't so lucky Just picked it up from DPD and it's clearly an open box model.
The Samsung seal was broken, there's only some protective foil on one of the sides, not all, and two scratches on one of the sides. There's no scratches on the screen so I assume it was a customer return, not a store demo.
I watched some unboxing videos, in my case the charger and cable just thrown loose in the box, no paperworks in it, only 1 brown warranty card. In the videos there's a small brown packet with a paper wrapper around it.
It came from the Czech republic strange enough, it was wiped clean (factory reset). I wonder would there be any way to see the 'running hours' on it?
I still think I'll keep it if there's nothing wrong with it but I was hoping for a brand new one The price was ok of course. So I think I'll just keep it, but it's not what I expected. Luckily it was not meant to be a present.
Maybe I'm being naive but these were sold as New. How can they legally send you a used device?0 -
The Venetian wrote: »How do you know it came from Czech republic and that it was wiped?
Czech rep: it was in the sender's address field on the parcel
Wiped: not sure if it was but I meant that if it had been used someone had taken care to wipe it again. Like in a refurbishment process.0 -
WeleaseWoderick wrote: »Maybe I'm being naive but these were sold as New. How can they legally send you a used device?
Exactly! That's why I feel a bit taken back as well. It's probably fine but it's not what I expected.
Was thinking of bringing it to the store and asking for a new one but I feel like a nitpicker besides, I can't prove it wasn't me who opened it. 0 -
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GekkePrutser wrote: »Exactly! That's why I feel a bit taken back as well. It's probably fine but it's not what I expected.
Was thinking of bringing it to the store and asking for a new one but I feel like a nitpicker besides, I can't prove it wasn't me who opened it.
Not a hope I'd accept a used device from them. You're well within your rights to go back with it.0 -
What does it say about returning - i.e. to whom?GekkePrutser wrote: »Exactly! That's why I feel a bit taken back as well. It's probably fine but it's not what I expected.
Was thinking of bringing it to the store and asking for a new one but I feel like a nitpicker besides, I can't prove it wasn't me who opened it.0 -
The Venetian wrote: »What does it say about returning - i.e. to whom?
It says it can be returned by post or to a store. But that's for a refund, not sure if it can be exchanged there also.
And thanks WeleaseWoderick! I'm just not that assertive I'll sleep on it, the shop's closed now anyway and I will check the device out thoroughly. At the least I'll complain by mail to the websales dept. 0 -
GekkePrutser wrote: »Exactly! That's why I feel a bit taken back as well. It's probably fine but it's not what I expected.
Was thinking of bringing it to the store and asking for a new one but I feel like a nitpicker besides, I can't prove it wasn't me who opened it.
You should bring it back , with. Broken seals it won't e covered under warranty
It could even be loaded with dodgy spying software0 -
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Finally got my money refunded (a week after placing the order). It seems they were able to "intercept" DPD and cancel the delivery. Got plenty of "sorry for inconvenience" but no actual explanation of what happened.
In any case, the one I collected in-store is still sitting at home un-opened! I'm determined to wait till Christmas day! Although after reading the comments here I'm curious if it is a pre-used one!
I did some research on cases and decided to go for this one:
http://www.amazon.co.uk/gp/product/B00LM4N8E8?psc=1&redirect=true&ref_=oh_aui_detailpage_o00_s02
It wraps the sides as well as any other case. There are more possible viewing angles. Also this stand design might be a bit sturdier than the one where the cover folds back into a triangle behind the tablet.0 -
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